Answering Calls - Avaya 9611G Manual

Log In/Log Out
You have the ability to log in to any Avaya
9611G handset as a guest. Remember, you
can only be logged into one phone at a time
To LOG IN as a GUEST
1. Press the HOME key.
2. Use the up/down keys to scroll to
Guest Login, and press SELECT.
3. Type in your 5-digit extension, and
press OK.
4. Type in your 5-digit extension for the
password, and press OK. Your extension
willl show after about 3 seconds.
To LOG OUT from a phone:
1. Press the HOME key.
2. Use the up/down keys to scroll to
Log Out, and press SELECT.
3. Press Log Out again.
Making Calls
If you are not already on a call, just dial the number. The
first available line button is used for the call.
Alternatively, press another line button in order to hold
your current call and to make a separate call.
Calling a Person from the Directory
You can use any Directory contact to make a call. You can
also use the Directory in any function where Directory is
displayed.
1. Use the up/down keys to scroll to the third menu screen.
2. Press Directory.
3. Use the dial pad to spell out the person's name. The
name will appear at the top of your display. Press Next
to scroll through similar names.
4. When the required entry is highlighted, press the
Make Call button.
Call Log – Missed Call Indicator,
Set ID #, & Date/Time
Message/
Press to Call Voice Mail
Contacts
Home (Previously/Menu)
Headset
Speaker On/Off
Redialing a Previous Number
Placing a Call & Sending Calls to Coverage
Internal Calls 1. Press Redial. Your phone will call the most recently
dialed number.
1. Pick up the handset or press Speaker, if enabled
2. Dial the 5 digit extension OR use the Up/Down arrow
You can also redial a number from your phone's history:
keys to navigate to and press Directory or
1. Press the HISTORY button. Use the left/right keys to select
Select/Press Directory if already displayed
which calls are shown: All, Outgoing, Incoming or Missed.
Using the letters on the keypad, spell the
•
2. Use the up/down keys to scroll through the records.
individual's last name using one button push per
3. Press Call.
character and
Press Next to scroll through multiple listings
»

Answering Calls

of the same last name
OR Press (1) after the last name and spell the
»
A slow flashing line button indicates an incoming call. This
first name
may also be acompanied by ringing and by the mesage lamp
Press Make Call
•
flashing. If you are currently not on a call:
Note: The Phone button will exit the Directory
· To quiet the ringing, press Ignore. The call will continue
alerting visualy.
Local Calls
· To redirect the call to your mailbox, press To VM if shown.
1. Pick up the handset or press Speaker, if enabled
· To answer the call using the handset, lift the handset.
2. Dial 9 and 10-digit local number
· To answer the call handsfree, press the SPEAKER key.
· To answer the call on a headset, press the HEADSET key.
Issued March 1, 2011 – JT Massey
Once you have answered the call, you can switch between
diferent talk modes:
· To switch to using the handset, simply lift the handset.
· To switch to handsfree, press the SPEAKER key. If you
were using the handset you can now replace it.
· To switch to headset mode, press the HEADSET key. If you
were using the handset you can now replace it.
· Pressing the call's appearance key or any other line
key will put the call on hold.
Long Distance Calls (Domestic & Canada)
1. Pick up the handset or press Speaker, if enabled
2. Dial 9 + 1 + Area Code and Number
3. Enter the 6-digit Authorization Code when the Recall
Dial Tone (3-beeps & Dial Tone) is heard
Long Distance Calls (International)
1. Pick up the handset or press Speaker, if enabled
2. Dial 9 + 011 + Country Code and Number and (#)
3. Enter the 6-digit Authorization Code when the Recall
Dial Tone (3-beeps & Dial Tone) is heard
Send Calls to Coverage (Assistant or Voice Mail)
Idle Phone
Your Line
•
o Press the Soft Key Send All
Departmental or other Line
•
o Press SAC
Ringing Phone – Press To VMail
9608-9611G IP-Telephone
Answering Another Call
Message Waiting Indicator
If you are already on a call, answering a new
Prompt Line
call automatically puts the existing call on hold.
Line/Feature Buttons
· To answer the call, press the line button.
· Alternatively, select the action you want
Soft Key Labels
Soft Keys to apply (Answer, To VM, Ignore or Drop).
Navigation Arrows
Phone/Exit Button
OK Button
Muting a Call
History/Previously Call Log)
1. To activate mute, press the MUTE key.
Speaker, Receiver, &
Ringer Volume Control
The button will stay lit as long as the call
Speaker/Receiver
remains muted.
Microphone Mute
2. To switch mute off, press MUTE again.
Diverting a Call to Voicemail
You can transfer directly to your voicemail mailbox any call
targeted at you.
1. If the call is not the currently highlighted
call on the display, use the up/down keys to highlight it.
2. Press To VM to redirect the call to your mailbox.
Ending a Call
1. Press the Drop button to end the currently highlighted call.
· If the call is on the phone's speaker, the SPEAKER key is lit.
Pressing the key again will end the call.
· If the call is on the phone's headset, the HEADSET key is
lit. Pressing the key again will end the call.
Starting a Conference
1. Press Conf. Your current call is put on hold.
2. Dial the party that you want to add to the conference.
3. If they answer and want to join the call, press Join.
4. If they do not want to join or do not answer, press
Cancel.
Page 1 of 4
Dropping/Muting Parties
· To drop the last caller added to the conference,
press Drop.
· To mute callers, press Mute. Repeat this to
unmute them.