Related Manuals for Eaton ePDU
Summary of Contents for Eaton ePDU
- Page 1 Eaton Advanced Enclosure Power Distribution Unit (ePDU ® ® Troubleshooting Guide...
- Page 2 Mozilla and Firefox are registered trademarks of the Mozilla Foundation. All other trademarks are property of their respective companies. ©Copyright 2012 Eaton Corporation, Raleigh NC, USA. All rights reserved. No part of this document may be reproduced in any way without the express written approval of Eaton Corporation.
- Page 3 Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Eaton is not responsible for damage to this product resulting from accident, disaster, misuse, abuse, non-Eaton modification of the product, or other events outside the reasonable control of Eaton or not arising under normal operating conditions. 1F61...
- Page 4 Special Symbols The following are examples of symbols used on the ePDU to alert you to important information: RISK OF ELECTRIC SHOCK - Observe the warning associated with the risk of electric shock symbol. CAUTION: REFER TO OPERATOR'S MANUAL - Refer to your operator's manual for additional information, such as important operating and maintenance instructions.
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Page 5: Table Of Contents
Checking the Power Outlet LEDs on the ePDU ....... . . -
Page 6: Introduction
Checking the Power Outlet LEDs on the ePDU Power outlets are arranged in groups called factory groups and are color-coded on each ePDU model. LEDs for each factory group are located on the top surface of the ePDU (see Figure 1). - Page 7 LCD Panel The ePDU has a three-button, graphical LCD panel. The LCD panel is located on the top surface of the ePDU (see Figure 2). You can use this interface to retrieve current ePDU alarm data or to change ePDU operation settings to resolve certain ePDU problems.
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Page 8: Checking For E-Mail Notifications With History Reports
- Use the Power Management page to see current operating measurements for the ePDU that is reporting data. - Use the ePDU Outlets page to obtain information on individual outlets or factory groups. You can also use this page to set individual outlets or factory groups to On, Off, or Reboot. -
Page 9: Resolving Problems
Notifications.” The “Logs” page displays the current Event Log. Click Clear. Clear the LCD Panel Event Log To clear the Event Log, use the control buttons on the ePDU LCD panel to access the menu item, “CLEAR EVENT LOG.” Select Yes. -
Page 10: Contacting Service And Support
Contacting Service and Support If you have any questions or problems with the Eaton Advanced Enclosure Power Distribution Unit (ePDU), call your Local Distributor or the Help Desk at one of the following telephone numbers and ask for an ePDU technical representative: United States: 1-800-356-5737... -
Page 11: Troubleshooting
Distribution Unit (ePDU) models. Table 2 lists fault conditions, potential causes, and possible troubleshooting actions you can take in response to problems. CAUTION Be aware that restarting or powering-off the ePDU will turn off power to all connected loads and equipment. Power Outlets Table 2. -
Page 12: Chassis And Installation
NOTE If noise persists at or under nominal current, power off your ePDU and contact customer service or a local representative for guidance and/or replacement (see “Contacting Service and Support” on page 5). Eaton Advanced ePDU Troubleshooting Guide P-164000140—Rev 1 www.eaton.com/ePDU... -
Page 13: Lcd Operation
Troubleshooting LCD Operation This section provides LCD operation troubleshooting for the Advanced ePDU models. Table 5 lists fault conditions, potential causes, and possible troubleshooting actions you can take in response to problems. Table 5. LCD Alarm Troubleshooting Problem Possible Root Cause... -
Page 14: Com Ports
The I-rating for C13 outlets is 10A. The I-rating for C19 outlets is 16A. COM Ports This section provides COM port troubleshooting for the Advanced ePDU models. Table 7 lists fault conditions, potential causes, and possible troubleshooting actions you can take in response to problems. - Page 15 COM port LEDs not powered 1 - Verify that the unit is powered. not illuminated COM port LEDs defective 2 - Verify that the ePDU and your PC are communicating. Internal failure - COM card may be damaged COM port LEDs are On, but do not...
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Page 16: Epdu Web Interface Alarms And Events
Troubleshooting ePDU Web Interface Alarms and Events This section provides ePDU Web interface alarm and event troubleshooting for the Advanced ePDU models. Alarms indicate that a fault condition is active or imminent. Alarms display on both interfaces and are recorded in the event log. - Page 17 40 seconds for the connection to be re-established. Factory Group <iNAME> This event is logged when the factory group No action required. current normal <iNAME> current value returns to a normal value. Eaton Advanced ePDU Troubleshooting Guide P-164000140—Rev 1 www.eaton.com/ePDU...
- Page 18 This event is logged when the Network 1- Restart the Network Management Card by cannot initiate communication Management Card is unable to read the ePDU data. pushing the recessed reset button and waiting with the ePDU core As a result, the data displayed in the Web interface 40 seconds for the connection to be are erroneous.
- Page 19 This event is logged when the ePDU frequency No action required. returns to a normal value. PDU frequency out of range This alarm appears when the ePDU runs at an out of 1- Check the ePDU input frequency. range frequency. PDU high temperature alarm...
- Page 20 This alarm appears when an error occurred in the 1- Restart the ePDU. ePDU. PDU internal ok This event is logged when the ePDU recovers from No action required. an internal error. PDU L<i> current normal This event is logged when the PDU phase <i>...
- Page 21 If the actions listed in this table do not resolve the problem, contact customer service or a local representative for guidance and/ or replacement (see “Contacting Service and Support” on page 5). Eaton Advanced ePDU Troubleshooting Guide P-164000140—Rev 1 www.eaton.com/ePDU...
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Page 22: Error Messages
Troubleshooting Error Messages This section provides error message troubleshooting for the Advanced ePDU models. Table 9 lists fault conditions, potential causes, and possible troubleshooting actions you can take in response to problems. Table 9. Error Message Troubleshooting Problem Possible Root Cause... -
Page 23: Accessories
(Accessories are optional and must be purchased separately.) Table 10 lists fault conditions, potential causes, and possible troubleshooting actions you can take in response to problems. IMPORTANT Be aware that restarting or powering-off the ePDU will turn off power to all connected loads and equipment. Table 10. Accessories Troubleshooting... -
Page 24: Safety Warnings
PROTECTIVE GROUND CONDUCTOR. CAUTION To reduce the risk of fire or electric shock, install this ePDU in a temperature and humidity controlled, indoor environment, free of conductive contaminants. Ambient temperature must not exceed 50°C (122°F). Do not operate near water or excessive humidity (90% maximum). -
Page 25: Warranty
The Warranted item will be replaced by the Company. Custom Product: Defined as ePDU product with any product number sequence that does not equal a standard product as noted above. The Warranted item will be repaired at a Company site or such other location as determined by Company. - Page 26 Product is sold, Company shall have no obligation under this Warranty. Also during such time, the period of this Warranty shall continue to run and the expiration of this Warranty shall not be extended upon payment of any overdue or unpaid amounts. Eaton Advanced ePDU Troubleshooting Guide P-164000140—Rev 1 www.eaton.com/ePDU...
- Page 27 OBTAINING WARRANTY SERVICE: In the USA, call the Customer Reliability Center 7x24 at 800.356.5737. Outside of the USA, contact your local Eaton product sales or service representative, or call the Customer Reliability Center in the USA at 919.870.3149. For comments or questions about this Warranty, write to the Customer Quality Representative, 3301 Spring Forest Road, Raleigh, North Carolina 27616 USA.