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Summary of Contents for Eaton ePDUG3
- Page 1 Eaton Enclosure Power Distribution Unit (ePDU ) G3 ® ® Troubleshooting Guide...
- Page 2 Phillips Screw Company. All other trademarks are property of their respective companies. ©Copyright 2014 Eaton Corporation, Raleigh NC, USA. All rights reserved. No part of this document may be reproduced in any way without the express written approval of Eaton Corporation.
- Page 3 Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Eaton is not responsible for damage to this product resulting from accident, disaster, misuse, abuse, non-Eaton modification of the product, or other events outside the reasonable control of Eaton or not arising under normal operating conditions. 1F61...
- Page 4 Special Symbols The following are examples of symbols used on the ePDU to alert you to important information: RISK OF ELECTRIC SHOCK - Observe the warning associated with the risk of electric shock symbol. CAUTION: REFER TO OPERATOR'S MANUAL - Refer to your operator's manual for additional information, such as important operating and maintenance instructions.
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Page 5: Table Of Contents
Type Code 2 or 3 (Eaton ePDU or User) ....... . -
Page 6: Introduction
Active Alarms | Last Refresh: dd/mm/yyyy - hh:hh:ss. ” The words “Active Alarms” in the message provide a link to the Active Alarms page. E-mail notification of an event history log at regular intervals. Eaton ePDU G3 Troubleshooting Guide P-164000278—Rev 1 www.eaton.com/ePDU... -
Page 7: Checking The Lcd Panel For Notifications
Adjacent to the LCD front panel, the LED indicators on the ports provide operating and activity status to assist in troubleshooting (see Figure 3 and Table 1). Figure 3. ePDU LCD Port LEDs Eaton ePDU G3 Troubleshooting Guide P-164000278—Rev 1 www.eaton.com/ePDU... -
Page 8: Checking Outlet Indicators For Status
NOTETo restart the eNMC module, insert a probe and press the button. This does not reset power to the outlets. USB Port: Used for firmware upgrade and configuration file download/upload NOTERefer to the Eaton ePDU G3 Operations Manual for more information. Daisy Chain Port... -
Page 9: Checking The Web Interface For Notifications
(see Figure 4): Figure 4. ePDU Web Interface Opening Window NOTE The data that displays on the Web interface depends on the type of ePDU model you are using. Eaton ePDU G3 Troubleshooting Guide P-164000278—Rev 1 www.eaton.com/ePDU... -
Page 10: Checking For E-Mail Notifications With History Reports
Area Description 1 - Application Header Bar The header bar identifies which Eaton Eaton ePDU Web application is within the host window (Managed [MA], Metered Input [MI], Metered Outlet [MO], In-Line Metered [IL], or Switched [SW]). 2 - Outlet Icons Roll over any outlet icon to see the type of outlet and whether there is an alarm. -
Page 11: Resolving Problems
Not all alarms or events need to be cleared. Some alarms automatically clear when the condition resolves. For example, if a load over current alarm is generated, the alarm is cleared when the current drops 0.25A below the level (alarm hysteresis). Eaton ePDU G3 Troubleshooting Guide P-164000278—Rev 1 www.eaton.com/ePDU... -
Page 12: Contacting Service And Support
Symptoms of failure or problem Customer return address and contact information Table 4 provides the Eaton catalog part number for ordering optional and spare parts for the ePDU. Contact your local service representative for more information. Table 4. Optional and Spare Parts... -
Page 13: Safety Warnings
IT IS ESSENTIAL THAT THIS EQUIPMENT IS CONNECTED TO AN ELECTRICAL SUPPLY THAT HAS PROTECTIVE GROUND CONDUCTOR. CAUTION To reduce the risk of fire or electric shock, install this Eaton ePDU in a temperature and humidity controlled, indoor environment, free of conductive contaminants. Do not operate near water or excessive humidity (95% maximum). - Page 14 The battery is not user-replaceable. There is risk of explosion if battery is replaced by an incorrect type. Ensure that used batteries are disposed of according to the instructions. For more information, contact your local recycling/reuse or hazardous waste center for proper disposal information. Eaton ePDU G3 Troubleshooting Guide P-164000278—Rev 1 www.eaton.com/ePDU...
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Page 15: Troubleshooting
Chapter 3 Troubleshooting This chapter provides details for troubleshooting power outlets for the Eaton Enclosure Power Distribution Unit (ePDU) G3 models. The following tables list fault conditions, potential causes, and possible troubleshooting actions you can take in response to problems. -
Page 16: Chassis And Installation
(see “Contacting Service and Support” on page 7). Circuit Breakers This section provides circuit breaker (CB) troubleshooting for the Eaton ePDU models. Table 7 lists fault conditions, potential causes, and possible troubleshooting actions you can take in response to problems. -
Page 17: Lcd Operation
Troubleshooting LCD Operation This section provides LCD operation troubleshooting for the Eaton ePDU models. Table 8 lists fault conditions, potential causes, and possible troubleshooting actions you can take in response to problems. Table 8. LCD Alarm Troubleshooting Problem Possible Root Cause... -
Page 18: Com Ports
Troubleshooting COM Ports This section provides COM port troubleshooting for the Eaton ePDU models. Table 9 lists fault conditions, potential causes, and possible troubleshooting actions you can take in response to problems. Table 9. COM Port Troubleshooting Problem Possible Root Cause... -
Page 19: Epdu Web Interface Alarms And Events
Troubleshooting ePDU Web Interface Alarms and Events This section provides ePDU Web interface alarm and event troubleshooting for the Eaton ePDU models. Although alarms require a response, events rarely require troubleshooting actions. However, for these ePDUs, some events for eNMC module operation include troubleshooting actions. -
Page 20: Type Code 0 Or 1 (Os Or System)
Report descriptor acquired from CAN device is wrong 01281 Mutex not available 01282 HID object Id out of range 01283 Report empty or not valid 01284 Report Id out of range 01285 Not enough memory in HEAP Eaton ePDU G3 Troubleshooting Guide P-164000278—Rev 1 www.eaton.com/ePDU... -
Page 21: Type Code 2 Or 3 (Eaton Epdu Or User)
SNMP bad trap number Type Code 2 or 3 (Eaton ePDU or User) Type 2 alarms and events are triggered from the Eaton ePDU. - These alarms and events are primarily threshold crossings when the operation measurement is beyond the threshold value range setting. - Page 22 Troubleshooting Figure 8 provides an example of a Type Code 2 system alarm number code. Number code 211402: Eaton ePDU Critical Overcurrent L2 Phase 2 1 1 4 0 2 Type code 2 = Eaton ePDU Index code = 02 Identification code = 114 Figure 8.
- Page 23 Eaton ePDU Input 1 Frequency OK Utility frequency is within the +/- 3 Hz of Nominal frequency. 213100 Eaton ePDU Input 1 Frequency Out of Range Utility frequency greater or less than +/- 3 Hz of Nominal frequency. 214000 Eaton ePDU Input 2 Current No Threshold No section current threshold has been triggered.
- Page 24 216000 Eaton ePDU Input 2 Frequency OK The frequency is not out of range. 216100 Eaton ePDU Input 2 Frequency out of +/- 3 Hz The frequency is out of range. tolerance 221000 Eaton ePDU Gang Phase Input Current No No section current threshold has been triggered.
- Page 25 A Switch to bootloader mode for upgrade has been <interface> requested through the specified user interface. 300700 Eaton ePDU & System Log cleared The Eaton ePDU & System Log have been cleared. 300800 Daisy Chain device does not answer The Daisy Chain device does not answer. 300900 Time changed The time was changed by the user.
- Page 26 USB The ePDU settings file has been uploaded from the USB. 302500 Send test syslog message to the server The user sent a test syslog message to the server. Eaton ePDU G3 Troubleshooting Guide P-164000278—Rev 1 www.eaton.com/ePDU...
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Page 27: Error Messages
Troubleshooting Error Messages This section provides error message troubleshooting for the Eaton ePDU models. Table 12 lists fault conditions, potential causes, and possible troubleshooting actions you can take in response to problems. Table 12. Error Message Troubleshooting Problem Possible Root Cause... -
Page 28: Accessories
(see “Contacting Service and Support” on page 7). Accessories This section provides accessory troubleshooting for the Eaton ePDU models. (Accessories are optional and must be purchased separately.) Table 13 lists fault conditions, potential causes, and possible troubleshooting actions you can take in response to problems. -
Page 29: Warranty
Two-Year Limited Warranty (USA and Canada) Eaton Enclosure Power Distribution Units (ePDUs) WARRANTOR: The warrantor for the limited warranties set forth herein is Eaton Corporation, an Ohio Corporation Company (“Company”). RACKMOUNTED LIMITED WARRANTY: This limited warranty (this “Warranty”) applies only to the original End-user (the “End-user”) of any Eaton Rackmounted Power Distribution Units (the “Product”) purchased on... - Page 30 Product is sold, Company shall have no obligation under this Warranty. Also during such time, the period of this Warranty shall continue to run and the expiration of this Warranty shall not be extended upon payment of any overdue or unpaid amounts. Eaton ePDU G3 Troubleshooting Guide P-164000278—Rev 1 www.eaton.com/ePDU...
- Page 31 OBTAINING WARRANTY SERVICE: In the USA, call the Customer Reliability Center 7x24 at 800.356.5737. Outside of the USA, contact your local Eaton product sales or service representative, or call the Customer Reliability Center in the USA at 919.870.3149. For comments or questions about this Warranty, write to the Customer Quality Representative, 3301 Spring Forest Road, Raleigh, North Carolina 27616 USA.
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