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Troubleshooting
Problem
The device won't turn on
Cannot make a call
Cannot receive a call
Cannot call an international
number
Fax won't work with the
InZone
I don't know how to connect
multiple handsets to the
device
Cannot call Premium service
numbers e.g. 1900
I have multiple handsets at
my house, but when I receive
a call and hang up to pick it
up on another receiver the
call disconnects
There is a delay once I have
dialled a number before the
call connects
I cannot access the internet?
Can I share my internet
connection with the
InZone E960?
how to solve it
Hold the Power Button (No.7) for 10 seconds and then release.
InZone E960 may not be set-up correctly. Check the InZone E960 is plugged into the power
cable connection on the wall and that your phone is plugged into the InZone E960.
It will not work when plugged into the Telephone wall socket.
Check the Signal Strength Indicator, on the front of the InZone E960 modem to see if it is red
or yellow. If so, move the InZone E960 to a new position until the indicator turns green or blue.
The closer to the window the better.
In the event of a power failure you will not be able to use the service.
Check the InZone E960 modem is plugged into the power socket on the wall and that your
phone is plugged into the InZone E960 modem.
Call forward unconditional is active if you hear a different dial tone when you lift up the
receiver; all calls have been forwarded to Voice Mail.
• To listen to messages: Dial *96# if you have any unread messages.
• To reset call forwarding to the default option: Dial #22# and hang up. Lift the handset
and dial *77*321# and wait for a confirmation tone.
In the event of a power failure you will not be able to receive a call.
International calls will be activated 72 hours after the service has been activated.
Fax is not available with this service.
In order to connect up to 3 handsets to the one service number, you will need to purchase an
"RJ11 triple adaptor". These are available from most electronic supplier retailers.
Premium Service is not available.
The call disconnects as soon as you put the receiver down. If you receive a call and want to
use another phone at your premises, leave the first phone off the hook until you have picked
up the second phone.
When dialling a number, you will experience a slight delay before you hear the ringing tone;
this is normal for this type of service. To reduce this delay, press # after you have dialled
the number.
Turn off the InZone E960 by pressing the power button on the front of the device for 10
seconds. Check that the Optus Supplied SIM card has been correctly positioned with the gold
plate facing upwards and that the Ethernet cable is connected correctly to your computer
and the InZone E960, refer to the Getting Started section of this guide for more information.
Turn on the InZone E960 by pressing and holding the power button for 10 seconds. Check
the network indicator is; green, blue or cyan, refer to indicator table on page 28. Open a web
browser. If you are still not able to connect to the internet, please contact Optus Technical
Support on 133 697.
Yes, you can connect up to 4 computers via Ethernet or via the Wireless Network (WLAN).
Note: Optus only supports connection via Ethernet.
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