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8
Troubleshooting
Why is the
configuring the router?
Make sure you have a working micro-SIM card and ensure that it is
1.
inserted properly.
Move the router to an open space free from obstructions and make sure
2.
you have an available mobile network in your area.
If the problem persists, please contact your network service provider.
3.
Why is the
yellow, but the
Your mobile network has poor reception. Move the router to a place with
better reception.
Why can't I access the router's web-based management
page?
Ensure that your computer is connected to the router through an
1.
Ethernet cable or Wi-Fi.
Ensure that your computer is set to obtain an IP address and DNS server
2.
address automatically.
Restart your browser, or try using another browser.
3.
If the problem persists, restore the router to its factory settings.
4.
indicator red after I have finished
indicator status steady on cyan, blue, or
indicator is off?
11
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