Things To Check Before You Call For Service - Culligan Platinum Series Owner's Manual

Things to Check Before You Call For Service

If you unex pectedly ex peri en ce hard water, m a ke these simple ch ecks before calling your Cu ll i gan de a l er. O n e
of the fo ll owing con d i ti ons may be the re a s on for your interru pti on of s ervi ce .
IMPORTANT
If a ny of the fo ll owing con d i ti ons are fo u n d , the water con d i ti on er should be manu a lly rech a rged
according to instru cti ons on page 8 after you have corrected the probl em .
POWER SUPPLY
Check your power supply cord. Is it plugged fully into the electric outlet? Be certain that the outlet is not
controlled by a wall switch which has been turned off. Plug in transformer and then reset conditioner to
proper time of day.
BLOWN FUSE
Ch eck the house fuse or circuit bre a ker panel . Rep l ace a bl own - o ut fuse or re s et an open circuit bre a ker.
POWER FAILURE
Any interru pti on in your power su pp ly or time ch a n ges - su ch as dayl i ght savi n gs - wi ll disru pt your con d i-
ti on er 's rech a rge sch edule by causing the ti m er to run of f - s ch edu l e . Re s et ti m er to proper time of d ay.
BYPASS VALVES
Check to see if they are in the proper position. Cul-Flo-Valv® Bypass, if used, should be in the "Push for
Service" position (blue knob against bypass body) for the push - pull bypass or with the handle away from
the control for the rotating bypass.. If hand valves are used, see that inlet and outlet valve are opened and
that the bypass valve is closed.
NO WATER
If you aren't get ting any water flow at all , m a ke su re your water su pp ly is work i n g . O pen a tap ahead of t h e
con d i ti on er (out s i de tap) to see if you have any water pre s su re . If you have water pre s su re , ch eck the byp a s s
va lve . If it is in the Servi ce po s i ti on , p ut it into the bypass and call your Cu ll i gan de a l er for servi ce .
INCREASED USAGE
Guests, family additions, new water-using appliances, etc., all will result in more water usage and will
require more capacity from your conditioner. You can reprogram your recharging schedule by following
the directions on pages 10 - 14. Call your Culligan dealer for advice and save a service call.
SALT SUPPLY
Check it. Refill if necessary and wait approximately 4 hours for salt to dissolve before initiating a recharge
cycle.
SALT BRIDGING
Salt bridging occurs when a space is formed between the salt and the water underneath, preventing the salt
from dissolving to make brine. No brine, no soft conditioned water!
High humidity and/or use of some brands of purified salt products may cause a salt bridge to form.
The best way to check and eliminate a salt bridging problem is to take a broom handle or similar instru-
ment and make a mark 34 inches from the end. Then carefully begin to probe down through the salt with
the instrument. Should an obstruction be found before the mark on your instrument reaches the rim of
the salt storage tank, a salt bridge is likely to have formed. Continue to probe and break the salt bridge
completely. Caution! Do not force the implement past the mark as damage to the horizontal salt plate may
occur.
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