Things To Check Before You Call For Service; Power Supply; Power Failure - Culligan Medallist Series Owner's Manual

If you unexpectedly experience hard water, make these simple checks before calling your Culligan dealer.
One of the following conditions may be the reason for your interruption of service.
Important
If any of the following conditions is found, the water conditioner should be manually recharged according
to instructions on page 23 after you have corrected the problem.

Power Supply

Check your power supply cord. Is it plugged fully into the electric outlet? Be certain that the outlet is not
controlled by a wall switch which has been turned off. Reset conditioner to proper time of day and then
plug in.
Blown Fuse
Check the house fuse or circuit breaker panel. Replace a blown-out fuse or reset an open circuit breaker.

Power Failure

Any interruption in your power supply or time changes - such as daylight savings - will disrupt your
conditioner's recharge schedule by causing the timer to run off-schedule. Reset timer to proper time of day.
Bypass Valves
Check to see if they are in the proper position. Cul-Flo-Valv
position (handle screwed out). If hand valves are used, see that inlet and outlet valve are opened and that
the bypass valve is closed.
No Water
If you aren't getting any water flow at all, make sure your water supply is working. Open a tap ahead of
the conditioner (outside tap) to see if you have any water pressure. If you have water pressure, check the
bypass valve. If it is in the Service position, put it into the bypass and call your Culligan dealer for service.
Increased Usage
Guests, family additions, new water-using appliances, etc., all will result in more water usage and will
require more capacity from your conditioner. You can reprogram your recharging schedule by following
the directions on pages 18 and 19. Call your Culligan dealer for advice and save a service call.
Salt Supply
Check it. Refill if necessary and wait approximately 4 hours for salt to dissolve before initiating a recharge
cycle.
Salt Bridging
Salt bridging occurs when a space is formed between the salt and the water underneath, preventing the
salt from dissolving to make brine. No brine, no soft conditioned water!
High humidity and/or use of some brands of purified salt products may cause a salt bridge to form.
The best way to check and eliminate a salt bridging problem is to take a broom handle or similar
instrument and make a mark 34 inches from the end. Then carefully begin to probe down through the salt
with the instrument. Should an obstruction be found before the mark on your instrument reaches the rim of
the salt storage tank, a salt bridge is likely to have formed. Continue to probe and break the salt bridge
completely.
Caution! Do not force the implement past the mark as damage to the horizontal salt plate
may occur.
® Bypass, if used, should be in the "Service"
Things to
Check Before
Calling for
Service
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