Warranty Procedure - Major MR150 Operator's Manual And Parts List

WARRANTY PROCEDURE

Steps to take in the event of machine failure
Dealer:
The warranty claim will be completed by the Major dealer and will be submitted either to head office or to the Major
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area representative. Any parts replaced under warranty must be tagged and retained until claim is resolved. When
ordering replacement spare parts please notify the Major Stores person that this is a warranty claim.
The Major dealer will sign off on the claim and submit it to Major for consideration.
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The Technical Service Department at Major will study the claim and may request parts to be returned for
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examination. Major will notify their conclusions to the dealer service person from whom the claim was received.
- Any replacement parts ordered for the machine must be flagged as such when contacting Major. The delivery note
and invoice will be flagged with "Warranty Pending" and will be invoiced as normal.
A warranty claim form will be sent by Major to the dealer for completion. Only when the completed warranty claim
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form has been received by Major will the claim be resolved.
- Dealers must notify the Major Representative within 10 days of breakdown and all warranty claims are to be settled
within 90 days of breakdown notification.
Customer:
Should a Major machine fail due to a defect in material and/or workmanship, the owner should make a warranty claim as
follows:
The machine must be taken to the dealer from where it was purchased or to an authorised Major dealer.
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The owner must present proof of warranty registration.
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- The warranty claim will be completed by your Major dealer and will be submitted either to head office or to their
Major area representative. Attention: Service Manager: Any parts replaced under warranty must be tagged and
retained until claim is resolved.
The Major dealer will sign off on the claim and submit it to Major for consideration.
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- The Technical Service Department at Major will study the claim and may request parts to be returned for
examination. Major will notify their conclusions to the dealer service person from whom the claim was received.
The decision by the Quality/Service department at Major to approve or reject a Warranty claim is final and binding.
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NOTE: To process a warranty claim, it is necessary to quote the Model & Serial Number which are printed on the Major
Serial Plate – see owners manual
This company warrants its products to be free from defects under the following terms and conditions:
1. Length
All new Major products come with a one year limited warranty against defects in materials and workmanship from the original
date of purchase from an authorised dealer. Products that have been repaired/replaced will be under warranty for the
remainder of the original warranty period or thirty days, whichever is longer.
2. Transferability
The warranty is non-transferable and is only valid for the original owner of the product.
3. Coverage
All Major products come with a limited warranty for the period of one year, unless otherwise stated. The warranty solely
covers parts and labour of Major products. Major are not liable for products that have been damaged due to abuse or
negligence, nor are we liable for incidental or consequential damages. Any normal wear and tear that occurs is not covered
under Major's warranty. Consumables such as blades, belts and PTO shafts are not covered under Major's warranty.
The following will result in the warranty being voided
any product where the serial number has been defaced, modified or removed
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Damage or failure due to abuse, neglect, usage outside of intended purpose & failure to read instructions.
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Unauthorised repairs
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- Any non-superficial repairs
- Failure to supply serial number details and/or proof of purchase
The following are not covered under Major's warranty:
items purchased second hand
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- any problem pertaining to cosmetics, unless pre-existing
- failure to determine if the product is right for your intended purposes
Any incidental or consequential damages that occur to products not made by Major
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4. Exclusion of Damages
Major reserves the right to either repair or replace the defective product. Major shall not be held liable to the purchase or any
third party for any incidental or consequential damages, including, but not limited to, damages resulting from interruption of
service and loss of business. Major is solely responsible for products manufactured by Major and offers no warranties,
expressed or implied, for any other products.
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