Frequently Asked Questions - Supermicro X7SLM+ User Manual

3. If you've followed the instructions above to troubleshoot your system, and still
cannot resolve the problem, then contact Supermicro's technical support and
provide them with the following information:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system first boots up)
•System configuration
An example of a Technical Support form is on our website at
supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at support@supermicro.com, by phone at: (408) 503-8000, option
2, or by fax at (408)503-8019.
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Frequently Asked Questions

Question: What type of memory does my motherboard support?
Answer: The X7SLM/X7SLM+ supports up to 2 GB of unbuffered Non-ECC
DDR2-667/533/400, two-way interleaved or non-interleaved SDRAM. See Section
2-4 for details on installing memory.
Question: Why does Microsoft Windows XP (SP2) and Windows Vista show
less memory than what is physically installed?
Answer: Microsoft implemented a design change in Windows XP with Service
Pack 2 (SP2) and Windows Vista. This change is specific to the Physical Address
Extension (PAE) mode behavior which improves driver compatibility. For more in-
formation, please read the following article at Microsoft's Knowledge Base website
at: http://support.microsoft.com/kb/888137.
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are not
experiencing any problems with your system. Updated BIOS files are located on
our web site at http://www.supermicro.com/support/bios/. Please check our BIOS
warning message and the information on how to update your BIOS on our web
site. Select your motherboard model and download the BIOS file to your computer.
Also, check the current BIOS revision and make sure that it is newer than your
BIOS before downloading. You can choose from the zip file and the .exe file. If
you choose the zip BIOS file, please unzip the BIOS file onto a bootable device or
a USB pen. Run the batch file using the format flash.bat filename.rom from your
Chapter 3: Troubleshooting
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