VTech CareLine SN6127 User Manual

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CareLine
Complete user's manual
w w w.v t e c h p h o n e s . c o m
Models:
SN6127/SN6127-2
BC

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Summary of Contents for VTech CareLine SN6127

  • Page 1 CareLine ™ Complete user’s manual w w w.v t e c h p h o n e s . c o m Models: SN6127/SN6127-2...
  • Page 2 This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and www.vtechphones.com.
  • Page 3 Telephone base Cordless handset Handset charger and charger adapter (1 for SN6127) (1 for SN6127-2) (2 for SN6127-2) Battery compartment Battery Telephone base cover...
  • Page 4: Table Of Contents

    Table of contents Getting started ...... 1 Voicemail number ..... 26 Clear voicemail indicators..27 Telephone base installation ..1 Rename handset ...... 28 Handset battery installation and Key tone ........28 charging ........2 Use caller ID to automatically Handset charger installation and set date and time ....
  • Page 5 Table of contents Answer an incoming call during Add and review reminders an intercom call ...... 43 remotely ......... 61 Transfer a call during an Reminder on/off ......62 intercom call ......44 Answering system Phonebook ......46 settings ......63 About the phonebook ....
  • Page 6 Table of contents Record, play and delete memos ........75 Remote access ......76 Appendix ......78 Display screen messages..78 Telephone base message window displays ..... 82 Handset and telephone base indicators ........ 83 Handset battery ......85 Troubleshooting ......86 Important safety instructions..
  • Page 7: Getting Started

    Getting started Telephone base installation Install the telephone base as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack.
  • Page 8: Handset Battery Installation And Charging

    Getting started Handset battery installation and charging Install the battery as shown below. Place the battery with the label Plug the battery connector THIS SIDE UP facing up and securely into the socket the wires inside the battery inside the handset battery compartment.
  • Page 9: Handset Charger Installation And Charging

    Getting started Handset charger installation and charging Install the charger as below. Place the handset in the telephone base or handset Electrical outlet charger to charge. not controlled by a wall switch Stays red when put in charger. Handset charger power adapter •...
  • Page 10: Handset Battery Charging

    Getting started Handset battery charging Once you have installed the battery, the handset indicates the battery status (see the table below). If necessary, place the handset in the telephone base to charge the battery. For best performance, keep the handset in the telephone base when not in use. The battery is fully charged after 11 hours of continuous charging.
  • Page 11: Battery Backup

    Getting started Battery backup When there is a power failure, all handsets display Put HS on base Put HS on base to power base. Put a charged to power base handset in the telephone base to back up the telephone base power for some basic phone operations for a short period of time.
  • Page 12: Installation Options

    Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers.
  • Page 13 Getting started Tabletop to wall mount installation Slide the telephone base down until it clicks securely in place. Route the telephone line cord through the hole on the wall mount bracket and plug it into the telephone wall jack. Route the power cord out of the telephone base and plug it into an electrical outlet not controlled by a wall switch.
  • Page 14: Wall Mount To Tabletop Installation

    Getting started Wall mount to tabletop installation If the telephone line cord and power adapter cord are bundled, untie them first. Slide the wall mount bracket up and remove it from the wall mount plate. Unplug the telephone line cord (or the DSL filter) from the telephone wall jack.
  • Page 15: Are You A New Cable Or Voip Subscriber

    Getting started Are you a new cable or VoIP subscriber? If your answer is yes, the existing telephone jacks in your home may no longer work. Your cable/VoIP service provider uses a different connection, separate from your old traditional telephone service, to connect the modem/router/terminal adapter installed in your home.
  • Page 16: Did You Subscribe To Voicemail Service From Your Telephone Service Provider

    Getting started Did you subscribe to voicemail service from your telephone service provider? Your telephone has a built-in answering system and supports voicemail feature offered by your telephone service provider (subscription is required, and fees may apply). Refer to Answering system and voicemail on page 69 for more information.
  • Page 17: Expand Your Telephone System

    Getting started Expand your telephone system You can expand your telephone system by adding new handsets (SN6107, purchased separately) and/or new portable pendants (SN6166/SN6167, purchased separately). The telephone base can support up to 12 devices. Each device must be registered to the telephone base before use.
  • Page 18: Add And Register A Handset

    Getting started Add and register a handset When first purchased, each expansion handset shows To register HS, see manual. The new handset should be charged without interruption for at least 30 minutes before registering it to the telephone base. Make sure the handset is out of the telephone base and is put near the telephone base.
  • Page 19: Deregister All Devices

    Getting started Deregister all devices If you want to replace a device, or reassign the designated handset number of a registered handset, you must deregister all devices that are registered to the telephone base. Then register each device individually. To make deregistration easier, read all of the instructions on this page before you begin.
  • Page 20: Telephone Base Layout

    Getting started Telephone base layout /ANS ON/OFF • Press to turn the built-in answering system on or off (page 65). • On when the answering system is turned on. Visual ringer indicator • Flashes when the telephone base is ringing. Audio Assist •...
  • Page 21 Getting started Telephone base layout /REPEAT • Press once to repeat the playing message (page 72). • Press twice to play the previous message (page 72). X/DELETE • Press to delete the playing message (page 72). • Press twice to delete all previously reviewed messages when idle (page 74).
  • Page 22: Handset Layout

    Getting started Handset layout CHARGE light • On when the handset is charging. Visual ringer indicator • Flashes when the handset is ringing. REDIAL/PAUSE • Press repeatedly to view the last 10 numbers dialed (page 36). • Press and hold to insert a dialing pause while dialing or entering numbers.
  • Page 23 Getting started Handset layout CID/ • Press to review the caller ID log when idle (page 55). • Press to scroll down while in menus or lists. • Press to move the cursor to the left while entering names or numbers. MENU/SELECT •...
  • Page 24 Getting started Handset layout /CANCEL • Press to hang up during a call (page 32). • Press to cancel an operation, or back up to the previous menu while in a menu (page 19). (page 19). page 19). 19). 19). ). . •...
  • Page 25: Telephone Settings

    Telephone settings Using the menu You can use the menu of a cordless handset to change the telephone settings. Press MENU when the handset is not in use. Press until the screen displays the desired feature menu. Press SELECT to enter that menu. •...
  • Page 26: Ringer Volume

    Telephone settings Ringer volume Handset ringer volume: You can set the ringer volume or turn the ringer off. When the ringer is off, Ringer off, Caller ID won’t be announced and appear on the screen. Press MENU when the handset is not in use. Reminder to scroll to Ringers, then Press...
  • Page 27: Ringer Tone

    Telephone settings Ringer tone You can choose from different ringer tones for each handset. Press MENU when the handset is not in use. Ringer volume or to scroll to Ringers, then press SELECT. Press >Ringer tone to scroll to Ringer tone, then Press press SELECT.
  • Page 28: Set Date And Time

    Telephone settings Set date and time The answering system announces the date and time of each message prior to playing it. Before using the answering system or reminder, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call.
  • Page 29: Voice Announce Caller Id

    Telephone settings Voice Announce caller ID The voice announce caller ID feature lets you know who’s calling without having to look at the display. When you have an incoming call, the handset and/or base speaks “Call from...” and the name of the caller based on the phonebook or caller ID information.
  • Page 30 Telephone settings Voice Announce caller ID • To use the caller ID announce feature, you must subscribe to caller ID service from your telephone service provider. • When there are up to five handsets registered, the telephone system supports caller ID announce for all handsets. If six or more handsets are registered, the system supports caller ID announce for the first four registered handsets only.
  • Page 31: Lcd Language

    Telephone settings LCD language You can select a language (English, French or Spanish) to be used in all screen displays. Press MENU when the handset is not in use. Annc Caller ID to scroll to Settings. Press >Settings Press SELECT to select LCD language. to select English, Français or Press Español, then press SELECT.
  • Page 32: Voicemail Number

    Telephone settings Voicemail number If you subscribe to voicemail service offered by your telephone service provider, you can save 1 on the handset for the voicemail number to easy access. When you want to retrieve voicemail 1. Contact your messages, press and hold telephone service provider for more information and assistance about using your voicemail service.
  • Page 33: Clear Voicemail Indicators

    Telephone settings Clear voicemail indicators If you subscribe to voicemail service offered by your New voicemail telephone service provider, New voicemail and appear on the handset when you have new voicemail messages. Contact your telephone service provider for 12/02 5:20 more information and assistance about using your voicemail service.
  • Page 34: Rename Handset

    Telephone settings Rename handset You can create a name for each system handset. Press MENU when the handset is not in use. Clr voicemail to scroll to Settings, then Press >Rename handset press SELECT. to scroll to Rename handset, then Press press SELECT.
  • Page 35: Use Caller Id To Automatically Set Date And Time

    Telephone settings Use caller ID to automatically set date and time If you subscribe to caller ID service, the day, month Key tone and time are set automatically with each incoming >CID time sync call. This feature allows you to choose whether the time and date are set by incoming caller ID information.
  • Page 36: Dial Mode

    Telephone settings Dial mode The dial mode is preset to touch-tone dialing. If you Home area code have pulse (rotary) service, you must change the dial >Dial mode mode to pulse dialing before using the telephone to make a call. Press MENU when the handset is not in use.
  • Page 37: Quiet Mode

    Telephone settings Quiet mode You can turn on the quiet mode for a period of time (1-12 hours). During this period, all tones (except paging tone) and call screening are muted. When you turn on the quiet mode, the answering system turns on automatically.
  • Page 38: Telephone Operation

    Telephone operation Make a call Press When you hear a dial tone, dial the number. • The screen displays the elapsed time as you talk (in hours, minutes and seconds). While entering numbers, press and hold PAUSE • to insert a dialing pause (a P appears). Predial a call Enter the telephone number.
  • Page 39: Equalizer

    Telephone operation Equalizer The equalizer enables you to change the quality of the audio for both handset earpiece and speakerphone to best suit your hearing. The default setting is Natural. Press MENU during a call. >Equalizer Press SELECT to choose Equalizer. Phonebook to choose Natural, Treble 1, Treble 2 Press...
  • Page 40: Audio Assist

    Telephone operation Audio Assist Use the audio assist feature to enhance the clarity and loudness of the voice on the cordless handset earpiece or the telephone base speakerphone. To turn on Audio Assist on the handset: • While you are on a call using the handset earpiece, press AUDIO ASSIST on the handset.
  • Page 41: Mute

    Telephone operation Mute The mute function allows you to hear the other party but the other party cannot hear you. During a call, press MUTE. The handset displays • Muted briefly and icon until the mute function MUTE is turned off. Press MUTE again to resume the conversation.
  • Page 42: Redial

    Telephone operation Redial The last 10 telephone numbers dialed (up to 30 digits) dialed (up to 30 digits) (up to 30 digits) are stored in the system memory. Each handset stores the last 10 telephone numbers dialed (up to 30 digits) independently. When there are already 10 entries, the oldest entry is deleted to make room for the new entry.
  • Page 43: Check Voicemail

    • Press and hold To set your voicemail number, see Voicemail number on page 26. Web address Use this feature to view the VTech website address. www. Press MENU when the handset is not in use. vtechphones.com to scroll to Web address, then press Press SELECT on the handset.
  • Page 44: Chain Dialing

    Telephone operation Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the phonebook, caller ID log or redial list while you are on a call. To access a number from the phonebook while on a call: Press MENU.
  • Page 45: Transfer A Call

    Telephone operation Transfer a call While on an outside call, you can transfer the call from >Transfer a handset to another system device. Intercom During a call, press MENU. Press to scroll to Transfer, then press SELECT. • If you have two or more handsets, your handset TRANSFER TO: shows TRANSFER TO: Press to scroll to...
  • Page 46: Find Handset

    Telephone operation Find handset This feature helps you find misplaced handsets. To start the paging tone: Press /FIND HANDSET on the right side of • the telephone base. All idle handsets ring and display ** Paging ** . To stop the paging tone: Press , OFF, •...
  • Page 47: Multiple Handset Use

    Multiple handset use Multiple handset use Join a call in progress Another handset can join an outside call. You can share an outside call with up to four handsets at the same time. You can buy additional expansion handsets (SN6107) for this telephone base.
  • Page 48: Intercom

    Multiple handset use Multiple handset use Intercom Use the intercom feature for conversations between two system devices. Press MENU, then press to scroll to Answering sys Intercom, then press SELECT. >Intercom • If you have only two handsets, the handset shows Calling other handset.
  • Page 49: Answer An Incoming Call During An Intercom Call

    Multiple handset use Intercom To end the intercom call on either handset, one party presses OFF, or places the handset back in the telephone base or charger. Both handsets display Intercom ended. • You can cancel the intercom call before it is answered by pressing CANCEL.
  • Page 50: Transfer A Call During An Intercom Call

    Multiple handset use Transfer a call during an intercom call Use the intercom feature to transfer an outside call to another cordless handset. During a call, press MENU, then press Transfer scroll to Intercom, then press SELECT. >Intercom • If you have only two handsets, the handset shows Calling other handset.
  • Page 51 Multiple handset use Transfer a call during an intercom call To end the intercom call on either handset, one party presses OFF, or places the handset back in the telephone base or charger. Both handsets display Intercom ended. • You can cancel the intercom call before it is answered by pressing CANCEL.
  • Page 52: Phonebook

    Phonebook About the phonebook The phonebook stores up to 50 entries with up to 30 digits for each phone number and 15 characters for each name. • Phonebook entries are shared by all handsets. Any Phonebook empty modifications made on one handset apply to all. •...
  • Page 53: Add A Phonebook Entry

    Phonebook Add a phonebook entry Press when the phonebook is empty. Then the handset displays Phonebook empty briefly and then Add contact? Press SELECT. -OR- Press MENU when idle. Press to scroll to Phonebook, then press SELECT. Press scroll to Add contact, then press SELECT. When ENTER NUMBER displays, use the dialing keys to enter a number (up to 30 digits).
  • Page 54 Phonebook Add a phonebook entry -OR- Use the dialing keys to enter a number (up to 30 800-595-9511 digits) when idle. Press SELECT. The handset displays EDIT NUMBER. • Press to move the cursor to the left or right. 5:20 12/02 Press DELETE to erase a digit.
  • Page 55: Review Phonebook Entries

    Phonebook Review phonebook entries Phonebook entries appear alphabetically. Press when the phone is not in use to show the Phonebook first entry in the phonebook. Entries: 15 Press to browse through the entries. -OR- Press MENU when the handset is not in use. Mike Smith to scroll to Phonebook, then press Press...
  • Page 56: Dial A Phonebook Entry

    Phonebook Dial a phonebook entry Press when the phone is not in use to show the first entry in the phonebook. Press to browse. When the desired entry displays, press to dial. -OR- Press MENU when the phone is not in use. to scroll to Phonebook, then press SELECT.
  • Page 57: Edit A Phonebook Entry

    Phonebook Edit a phonebook entry Search for the desired entry in the phonebook (see Review phonebook entries or Alphabetical search on page 49). When the desired entry displays, press SELECT. The handset displays EDIT NUMBER and the stored number. Use the dialing keys to edit the number. •...
  • Page 58: Caller Id

    Caller ID About the caller ID log This product supports caller ID services offered by most telephone service providers. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number that are sent by your telephone service provider after the first or second ring.
  • Page 59: Caller Id Log

    Caller ID Caller ID log If you subscribe to caller ID service, information about each caller will appear after the first or second ring. If you answer a call before the caller’s information appear on the screen, it will not be saved in the caller ID log.
  • Page 60: Missed Call Indicator

    Caller ID Missed call indicator When there are calls that have not been HANDSET reviewed in the caller ID log, the handset displays XX Missed calls XX Missed calls. When you have reviewed all the missed calls, the missed call indicator goes away. 5:20 12/02 Each time you review a caller ID log entry marked...
  • Page 61: Review The Caller Id Log

    Caller ID Review the caller ID log Review the caller ID log to find out who called, to return the call, or to copy the caller’s name and number into your phonebook. Press CID on the cordless handset. Press to browse. -OR- Press MENU when the handset is not in use.
  • Page 62: View Dialing Options

    Caller ID View dialing options Although the caller ID log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits.
  • Page 63: Save A Caller Id Log Entry To The Phonebook

    Caller ID Save a caller ID log entry to the phonebook Search for the desired caller ID log entry (see Review the caller ID log on page 55). Press SELECT to choose an entry. The handset EDIT NUMBER displays EDIT NUMBER and the stored number. 800-595-9511 Use the dialing keys to edit the number.
  • Page 64: Delete Caller Id Log Entries

    Caller ID Delete caller ID log entries To delete one entry: Search for the desired caller ID log entry (see Review the caller ID log on page 55). Press DELETE to delete the displayed entry. You hear a confirmation tone. To delete all entries: Press MENU when the handset is not in use.
  • Page 65: Reminder

    Reminder About the reminder The reminder feature helps remind you of important events. You can set the reminder to remind you only once, or in daily, weekly or monthly bases. Once you set the reminder, the system will alarm you at the alarm time and every 15 minutes after the alarm time for three more times.
  • Page 66 Reminder Add a reminder The system announces, “Record after the tone. Record Reminder Press 5 when you are done.” After the tone, speak 5-Stop towards the microphone. Press 5 when done. The system announces, “Recorded.” FREQUENCY Press to scroll to the frequency you would >Once like to set, then press SELECT.
  • Page 67: Review Reminders

    Reminder Review reminders When playback begins, the total number of reminders is announced. Before each reminder, you hear the day and time of the recording. After the last reminder, the handset displays End of reminder and you hear, “End of reminder.” To play reminders with a cordless handset: Press MENU when the handset is not in use.
  • Page 68: Reminder On/Off

    Reminder Reminder on/off You can turn the reminder feature on or off. Press MENU when the handset is not in use. Set reminder to scroll to Reminder, then Press >On/off press SELECT. to scroll to On/off, then press SELECT. Press to scroll to On or Off, then press Press REMINDER ON/OFF...
  • Page 69: Answering System Settings

    Answering system settings Answering system Use the answering system menu of a cordless Play messages handset to turn on or off the answering system >Answering sys or message alert tone, set up the announcement message, activate the call screening, or change the number of rings, remote access code or message recording time.
  • Page 70: Play Your Announcement

    Answering system settings Play your announcement Press MENU when the handset is not in use. Record annc to scroll to Answering sys, then Press >Play annc press SELECT. Press SELECT again to select Announcement. to scroll to Play annc, then Press press SELECT.
  • Page 71: Answer On/Off

    Answering system settings Answer on/off The answering system must be turned on to answer and record messages. When the answering system is turned on, the /ANS ON/OFF light on the telephone base turns on. ANS ON displays on the handset. /ANS ON/OFF On the telephone base, press to turn...
  • Page 72: Call Screening

    Answering system settings Call screening Use this feature to choose whether incoming Answer ON/OFF messages can be heard over the cordless handset or >Ans sys setup the telephone base while they are being recorded. Press MENU when the handset is not in use. to scroll to Answering sys, then Press >Call screening...
  • Page 73: Remote Access Code

    Answering system settings Remote access code A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. You can set the code from 00 to 99. Press MENU when the handset is not in use. # of rings to scroll to Answering sys, then Press...
  • Page 74: Message Recording Time

    Answering system settings Message recording time You can set the recording time allowed for incoming Msg alert tone messages. The message length is three minutes >Recording time by default. Press MENU when the handset is not in use. to scroll to Answering sys, then Press RECORDING TIME press SELECT.
  • Page 75: Answering System Operation

    Answering system operation Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering system and those left with your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering system messages and voicemail messages are separate.
  • Page 76: Using The Answering System And Voicemail Together

    Answering system operation Using the answering system and voicemail together You can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers as described below. To learn how to program your voicemail settings, contact your telephone service provider.
  • Page 77: Call Screening

    Answering system operation Call screening To screen a call at the telephone base: If the answering system and call screening are on, the To screen call, announcement and the incoming message broadcast press [SELECT] at the telephone base while the call is answered by the answering system.
  • Page 78: Message Playback

    Answering system operation Message playback When playback begins, the total number of old or new messages is announced. Before each message, you hear the day and time of the recording. If the date and time are not set, you hear, “Time and date not set,”...
  • Page 79: Options During Playback

    Answering system operation Message playback To play messages on a cordless handset: Press MENU when the handset is not in use. >Play messages Press SELECT to select Play messages. Answering sys If you have only new or old messages, the messages play automatically.
  • Page 80: Delete All Old Messages

    Answering system operation Delete all old messages You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages. To delete all old messages with the telephone base: Press X/DELETE when the telephone base is not in use. The telephone base announces, “To delete all old messages, press delete again.”...
  • Page 81: Record, Play And Delete Memos

    Answering system operation Record, play and delete memos Memos are your own recorded messages used as reminders for yourself or others using the same answering system. You can use a handset to record your own memos. Play and delete them in the same way as incoming messages (see Message playback on pages 72 and 73).
  • Page 82: Remote Access

    Answering system operation Remote access A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. See Remote access code on page 67 to change it. Dial your telephone number from any touch-tone telephone. Enter the two-digit security code after the announcement and the long beep.
  • Page 83 Answering system operation Remote access -OR- • After pressing , you can enter one of the following remote commands. Command Function Play all messages. Play new messages. Delete the current message (during playback). Delete all old messages. Repeat the current message (during playback). Stop.
  • Page 84: Appendix

    Appendix Display screen messages Caller ID log There are no entries in caller ID log history. empty Calling all The handset is calling all devices (for intercom devices calls). Calling The handset is calling another handset (for HANDSET X intercom calls). The handset is transferring an outside call to another handset.
  • Page 85: Memory Full

    Appendix Display screen messages The mute function is turned off and the other Microphone ON party can hear you. There are reminders that have not been reviewed. Missed Reminder The mute function is turned on. The other Muted party cannot hear you but you can hear the other party.
  • Page 86 Appendix Display screen messages The telephone base has lost power, or the Out of range OR handset is out of range. Base no power The handset is on a call. Phone Phonebook empty There are no phonebook entries. Phonebook full The phonebook is full.
  • Page 87: Registration Failed

    Appendix Display screen messages Registration The registration is not successful. failed The handset registration is in progress. Registering... Please wait The reminder is automatically set to on. Reminder is turned ON The ringer is muted temporarily while the Ringer muted handset is ringing.
  • Page 88: Telephone Base Message Window Displays

    Appendix Telephone base message window displays Window display Description No messages. The total number of old messages and memos 1-99 recorded. The message number currently playing. The total number of new messages recorded, or 0-99 (flashing) the current message number during new message playback.
  • Page 89: Handset And Telephone Base Indicators

    Appendix Handset and telephone base indicators Handset lights Visual ringer indicator Flashes when the handset is ringing. On when the handset speakerphone is in use. CHARGE On when the handset is charging in the handset charger. Telephone base lights Visual ringer indicator Flashes when the telephone base is ringing. IN USE On when the telephone line is in use.
  • Page 90: Handset Icons

    Appendix Handset and telephone base indicators Handset icons The battery icon flashes when the battery is low and needs charging. The battery icon animates when the battery is charging. The battery icon becomes solid when the battery is fully charged. On when the handset speakerphone is in use.
  • Page 91: Handset Battery

    Appendix Handset battery It takes up to 11 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) Up to seven hours While in speakerphone mode (talking*) Up to five hours While not in use (standby**) Up to seven days...
  • Page 92: Troubleshooting

    Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. My telephone doesn’t work at all. •...
  • Page 93 Appendix Troubleshooting I cannot dial out. • Try all the suggestions above. • Make sure you have a dial tone before dialing. The cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal.
  • Page 94 Appendix Troubleshooting Out of range OR Base no power appears on my cordless handset. • Ensure you plug the telephone base in properly and the power is on. • Place the cordless handset closer to the telephone base for synchronization. •...
  • Page 95 Appendix Troubleshooting I have accidentally set my LCD language to Spanish or French, and I don’t know how to change it back to English. Press MENU, then enter the code • I get noise, static, or weak signals even when I’m near the telephone base.
  • Page 96 Appendix Troubleshooting I hear other calls while using my phone. • Disconnect the telephone base from the telephone jack, and plug in a different telephone. If you still hear other calls, call your telephone service provider. The telephone does not ring when there is an incoming call. •...
  • Page 97 Appendix Troubleshooting My calls cut in and out while I’m using my cordless handset. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. •...
  • Page 98 Appendix Troubleshooting My caller ID isn’t working properly. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your phone. • The caller must be calling from an area that supports caller ID. •...
  • Page 99 Appendix Troubleshooting The answering system does not answer after the correct number of rings. Make sure that the answering system is on. ANS ON should show on the • /ANS ON/OFF cordless handset and light on the telephone base should be on.
  • Page 100 Appendix Troubleshooting The answering system does not record messages. Make sure that the answering system is on. ANS ON should show on the • /ANS ON/OFF cordless handset and light on the telephone base should be on. • Make sure the memory of the answering system is not full. •...
  • Page 101: I Cannot Retrieve Voicemail Messages

    Appendix Troubleshooting I cannot retrieve voicemail messages. • Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently. If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail.
  • Page 102: Important Safety Instructions

    Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: Read and understand all instructions. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning.
  • Page 103: Save These Instructions

    Appendix Important safety instructions Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: • When the power supply cord or plug is damaged or frayed. • If liquid has been spilled onto the product. •...
  • Page 104: Precautions For Users Of Implanted Cardiac Pacemakers

    Appendix Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients •...
  • Page 105: Energy-Saving Charging Mode

    Appendix Energy-saving charging mode When this mode is activated, all telephone functions, except handset battery charging, will be disabled. To activate the energy-saving charging mode: Unplug the telephone base power adapter from the power outlet. Make sure all handsets are plugged with charged batteries. While you press and hold FIND HANDSET, plug the telephone base power adapter back to the power outlet.
  • Page 106: About Cordless Telephones

    Appendix Maintenance Cleaning your telephone Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or mild soap. Do not use excess water or cleaning solvents of any kind. Remember that electrical appliances can cause serious injury if used when you are wet or standing in water.
  • Page 107: The Rbrc ® Seal

    The RBRC seal on the nickel-metal hydride battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada.
  • Page 108: Limited Warranty

    Limited warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
  • Page 109 If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty.
  • Page 110: Fcc, Acta And Ic Regulations

    Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
  • Page 111: Fcc Part 68 And Acta

    Appendix FCC, ACTA and IC regulations FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX.
  • Page 112: Industry Canada

    Appendix FCC, ACTA and IC regulations Industry Canada Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation. The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met.
  • Page 113: Technical Specifications

    Appendix Technical specifications Frequency control Crystal controlled PLL synthesizer Transmit Telephone base: 1921.536-1928.448 MHz frequency Handset: 1921.536-1928.448 MHz Channels Nominal effective Maximum power allowed by FCC and IC. Actual operating range range may vary according to environmental conditions at the time of use. Power Telephone base: 6V DC @ 400mA requirements...
  • Page 114: Index

    Index Add a handset 12 ECO mode 98 Add a reminder 59-60, 61 Edit a phonebook entry 51 Announcement 63-64 End a call 32 Answer a call 32 Equalizer 33 Answering system and voicemail 69 Find handset 40 Answering system operation 69–77 Answering system Handset battery charging 4...
  • Page 115 Index Ringer silencing 35 Ringer tone 21 Maintenance 99-100 Ringer volume 20 Make a call 32 Memo 75 Menu 19 Safety instructions 96-97 Message alert tone 67, 71 Save a caller ID log entry 57 Message capacity 70 Screen messages 58, 78-81 Message playback 72–73 Set date and time 22 Message recording time 68...
  • Page 116 VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. VTech is the registered trademark of VTech Holdings Limited. Copyright © 2013 for VTECH TELECOMMUNICATIONS LTD. All rights reserved. Version 1 08/13. 91-007292-010-100...

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