VTech CareLine SN6127 Abridged User Manual
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VTech CareLine SN6127 Abridged User Manual

VTech CareLine SN6127 Abridged User Manual

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SN6127/SN6127-2/
SN6187

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Summary of Contents for VTech CareLine SN6127

  • Page 1 CareLine ™ Abridged user’s manual www.vtechphones.com Models: SN6127/SN6127-2/ SN6187...

  • Page 2: This Manual

    Please refer to the online Complete user’s manual for a full set of installation and operation instructions at www.vtechphones.com. Before using this VTech product, please read Important safety instructions on pages 93-95 of this manual. ®...
  • Page 3 Register online to get an additional 3-month warranty! Visit www.vtechphones.com. Registration Register your product online for enhanced warranty support. Product news Learn about the latest VTech products.
  • Page 4 Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service. SN6127/SN6127-2 Telephone base Cordless handset Handset charger (1 for SN6127) and charger adapter (2 for SN6127-2) (1 for SN6127-2) Battery compartment...

  • Page 5: Handset Charger

    Parts checklist SN6187 Telephone base Pendant with Cordless handset lanyard Handset charger Battery Pendant charger and charger adapter and charger adapter Telephone base Battery compartment Pendant power adapter cover belt clip Quick start guide Abridged user’s manual Abridged Telephone line cord Quick start guide user’s manual...

  • Page 6: Table Of Contents

    Table of contents Getting started ...1 Telephone settings ...24 Telephone base installation... 1 Using the menu ....24 Handset battery installation ... 2 Speed dial for pendant ..24 Handset charger Store a speed dial entry..25 installation ......3 Edit a speed dial entry ..
  • Page 7 Table of contents Telephone operation ...37 Caller ID ....50 Make, answer and Missed call indicator ..50 end a call ......37 Review the caller ID log ..51 Speakerphone ....38 View dialing options ... 51 Equalizer......38 Save a caller ID log entry Audio Assist .....
  • Page 8 Table of contents Answering system Important safety instructions ..... 93 operation....61 Precautions for users Answering system and of implanted cardiac voicemail ......61 pacemakers ....96 Using the answering Operating range....97 system and voicemail ECO mode ......97 together ......62 Maintenance ......

  • Page 9: Getting Started

    Getting started Telephone base installation Electrical outlet Telephone not controlled by wall jack a wall switch Telephone base power adapter Plug the DSL filter into the telephone wall jack. Power cord jack Telephone line cord Telephone line jack CAUTION: If you subscribe to telephone service from a cable company or a VoIP service provider, contact your cable/ VoIP service provider for more information.

  • Page 10: Handset Battery Installation

    Getting started Getting started Handset battery installation Plug the battery Place the battery with the label THIS SIDE connector securely UP facing up and the into the socket. wires inside the battery compartment. Slide the battery compartment cover towards the center of the handset until it clicks into place.

  • Page 11: Handset Charger Installation

    Getting started Handset charger installation Install the charger Place the handset in as below. the handset charger to charge. Electrical outlet not controlled by a wall switch Handset charger power adapter IMPORTANT: Check for a dial tone by pressing . If you hear a dial tone, the installation is successful.

  • Page 12: Pendant Charger Installation

    Getting started Getting started Pendant charger installation Read this section only if you have a pendant. Install the pendant Switch on the charger as shown pendant. below. Electrical outlet not controlled by a wall switch Pendant charger power adapter Place the pendant in the pendant charger to charge.

  • Page 13: Pendant Attachment

    Getting started Pendant attachment Read this section only if you have a pendant. Pendant lanyard: The pendant lanyard is already attached to the pendant. You can adjust the length of the lanyard for comfortable wearing, or remove the necklace when necessary. Press down the tabs on both sides of...
  • Page 14 Getting started Getting started Pendant attachment Read this section only if you have a pendant. Pendant belt clip: Remove the necklace of the pendant lanyard or the whole pendant lanyard before you use the pendant belt clip. Push the pendant into the belt clip until it clicks in place.

  • Page 15: Battery Backup

    Getting started Battery backup When there is a power failure, all Put HS on base handsets display Put HS on base to power base to power base. Put a charged handset in the telephone base to back up the telephone base power for some basic phone operations Powering base...

  • Page 16: Handset Battery Charging

    Getting started Getting started Handset battery charging Once you have installed the battery, the handset indicates the battery status. If necessary, place the handset in the telephone base or handset charger to charge. The battery is fully charged after 11 hours of continuous charging.

  • Page 17: Pendant Battery Charging

    Getting started Pendant battery charging Read this section only if you have a pendant. The pendant status light indicates the battery status. If necessary, place the pendant in the pendant charger to charge. The battery is fully charged after 3 hours of continuous charging.

  • Page 18: Are You A New Cable Or Voip Subscriber

    Getting started Getting started Are you a new cable or VoIP subscriber? If your answer is yes, the existing telephone jacks in your home may no longer work. Your cable/ VoIP service provider uses a different connection, separate from your old traditional telephone service, to connect the modem/router/terminal adapter installed in your home.

  • Page 19: Did You Subscribe To

    Getting started Did you subscribe to voicemail service from your telephone service provider? Your telephone has a built-in answering system and supports voicemail feature offered by your telephone service provider (subscription is required, and fees may apply). Refer to Answering system and voicemail on page 61 for more information.

  • Page 20: Expand Your Telephone System

    Getting started Getting started Expand your telephone system The handsets/pendant in the product package are already registered. The telephone base can support up to 12 handsets/pendants. Each device must be registered to the telephone base before use. You can add new handsets (SN6107, purchased separately) and new pendants (SN6166/SN6167, purchased separately) to your telephone base.

  • Page 21: To Register A Handset

    Getting started Add and register a handset To register a handset: • Put the handset in the telephone base. The base IN USE light turns solid red. The handset shows Registering... Please wait. Then HANDSET Registered appears on the cordless handset. The handset beeps and is now registered with the telephone base.

  • Page 22: Add And Register A Pendant

    Getting started Getting started Add and register a pendant Read this section only if you have a pendant. When first purchased, charge the pendant in the pendant charger. You hear three beeps every 10 seconds when the pendant is not registered. The new pendant should be charged without interruption for at least 30 minutes before registering it to the telephone base.

  • Page 23: Deregister Devices

    Getting started Deregister devices If you want to replace a device, or reassign the designated handset number of a registered handset, you must deregister all devices that are registered to the telephone base. Then register each device individually. To make deregistration easier, read all of the instructions on this page before you begin.

  • Page 24: Telephone Base Layout

    Getting started Getting started Telephone base layout ANS ON/OFF • Turn the built-in answering system on or off. • On when the answering system is turned on. Incoming call light • Flashes when there is an incoming call. Audio Assist •...
  • Page 25 Getting started Telephone base layout /REPEAT • Press once to repeat the playing message. • Press twice to play the previous message. X/DELETE • Delete the playing message. /SKIP • Skip to the next message during message playback. /PLAY/STOP • Start or stop message playback.

  • Page 26: Pendant Layout

    Getting started Getting started Pendant layout Read this section only if you have a pendant. • Answer or end a call. Pendant status light • Stays solid red when the pendant is charging in the pendant charger. • Flashes red when the pendant has low battery.
  • Page 27 Getting started Pendant layout Read this section only if you have a pendant. Call speed dial 1. • and VOL • Adjust the listening volume during a call/message playback. • Adjust the pendant ringer volume while in idle mode. Call speed dial 2. •...

  • Page 28: Handset Layout

    Getting started Getting started Handset layout CHARGE light • On when the handset is charging. Incoming call light • Flashes when there is an incoming call/the base is paging the handset. REDIAL/PAUSE • Press repeatedly to view the last 10 numbers dialed. •...
  • Page 29 Getting started Handset layout /FLASH • Make or answer a call. • Answer an incoming call when you receive a call waiting alert during a call. and VOL • Adjust the listening volume during a call or message playback. • Adjust the handset ringer volume while idle.
  • Page 30 Getting started Getting started Handset layout /CANCEL • Hang up during a call. • Cancel an operation, or back up to the previous menu while in a menu. • Press and hold to return to idle mode while in a menu. •...
  • Page 31 Getting started Handset layout • Switch to tone dialing during a call if you have pulse service. • Switch between upper case and lower case while entering characters. MUTE/DELETE • Mute the microphone during a call. • Silence the handset ringer temporarily while the phone is ringing.

  • Page 32: Telephone Settings

    Telephone settings Using the menu You can use the menu of a cordless handset to change the telephone settings. Press MENU when idle. Press until the screen displays the desired feature menu. Press SELECT to enter that menu. To return to the previous menu, press CANCEL. •...

  • Page 33: Store A Speed Dial Entry

    Telephone settings Store a speed dial entry Read this section only if you have Set date/time a pendant. >Pendant Press MENU when idle. when idle. . Scroll to Pendant, then press SELECT. MEMORY 1 NUMBER Scroll to Memory 1 or Memory 2, then press SELECT.

  • Page 34: Delete A Speed Dial Entry

    Telephone settings Telephone settings Delete a speed dial entry Read this section only if you have a pendant. Press MENU when idle. when idle. . Scroll to Pendant, then press SELECT. Scroll to Memory 1 or Memory 2, then press SELECT. Press SELECT to confirm.

  • Page 35: Ringer Volume

    Telephone settings Ringer volume Telephone base ringer volume: Press /VOL or /VOL when idle. • Handset ringer volume: Press VOL + or VOL - when idle. • Pendant ringer volume: (Only for models with a pendant.) Press VOL+ or VOL- when idle. •...

  • Page 36: Set Date And Time

    Telephone settings Telephone settings Set date and time The answering system announces the date and time of each message prior to playing it. Before using the answering system or reminder, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call.

  • Page 37: Voice Announce Caller Id

    Telephone settings Voice Announce caller ID The voice announce caller ID feature lets you know who’s calling without having to look at the display. Press MENU when idle. Scroll to Annc Caller ID, then press SELECT. Scroll to the desired option, then press SELECT. •...

  • Page 38: Lcd Language

    Telephone settings Telephone settings LCD language You can select a language (English, French or Spanish) to be used in all screen displays. Press MENU when idle. Scroll to Settings, then press SELECT. Press SELECT to select LCD language. Scroll to select English, Français or Español, then press SELECT twice.

  • Page 39: Voicemail Number

    Telephone settings Voicemail number 1 for quick Save your voicemail number to access. The voicemail number is shared by all 1 to retrieve voicemail devices. Press and hold from your service provider. Press and hold when idle. Enter the voicemail access number provided by your telephone service provider (up to 30 digits) when prompted.

  • Page 40: Rename Handset

    Telephone settings Telephone settings Rename handset You can create a name for each system handset. Press MENU when idle. Scroll to Settings, then press SELECT. Scroll to Rename handset, then press SELECT. Enter the desired name, then press SELECT. Key tone The handset is set to beep with each key press.

  • Page 41: Use Caller Id To Automatically Set Date And Time

    Telephone settings Use caller ID to automatically set date and time If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. Follow the steps below to turn the CID time sync feature on or off. The default setting is On.

  • Page 42: Dial Mode

    Telephone settings Telephone settings Dial mode The dial mode is preset to touch-tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone to make a call. Press MENU when idle. Scroll to Settings, then press SELECT.

  • Page 43: Quiet Mode

    Telephone settings Quiet mode You can turn on the quiet mode for a period of time (1-12 hours). During this period, all tones (except paging tone) and call screening are muted. When you turn on the quiet mode, the answering system turns on automatically.

  • Page 44: Happy Message

    Telephone settings Happy message Read this section only if you have a pendant. Happy messages are pendant greeting messages. For example, the pendant will say “Good morning” when you pick it out of the pendant charger in the morning. The default setting is On. Press MENU when idle.

  • Page 45: Telephone Operation

    Telephone operation Make, answer and end a call To make a call on a handset: Press When you hear a dial tone, dial the number. To answer a call on a handset: Press , • or any dialing key. To end a call on a handset: Press OFF or place the handset in the •...

  • Page 46: Speakerphone

    Telephone operation Telephone operation Speakerphone • When the handset is on a call, press to switch between the handset speakerphone and the handset earpiece. Equalizer The equalizer enables you to change the quality of the audio for both handset earpiece and speakerphone to best suit your hearing.

  • Page 47: Audio Assist

    Telephone operation Audio Assist Use the audio assist feature to enhance the clarity and loudness of the voice on the cordless handset earpiece or the telephone base speakerphone. To turn on Audio Assist on the handset: • While you are on a call using the handset earpiece, press AUDIO ASSIST on the handset.

  • Page 48: Volume Control

    Telephone operation Telephone operation Volume control To adjust the listening volume on a handset: During a call, press VOL - or VOL • To adjust the listening volume on a pendant: During a call, press VOL - or VOL • Mute The mute function allows you to hear the other party but the other party cannot hear you.

  • Page 49: Call Waiting

    Telephone operation Call waiting If you subscribe to call waiting service from your telephone service provider, you hear an alert tone when there is an incoming call while you are already on another call. Press FLASH to put your current call on hold •...

  • Page 50: Redial

    Telephone operation Redial The last 10 telephone numbers dialed (up to 30 dialed (up to 30 (up to 30 digits) are stored in the system memory. Press REDIAL when idle. or REDIAL repeatedly to browse. Press , When the desired entry displays, press to dial.

  • Page 51: Chain Dialing

    Telephone operation Chain dialing Use this feature on the cordless handsets to initiate a dialing sequence from numbers stored in the phonebook, caller ID log or redial list while you are on a call. To access a number from the phonebook while on a call: Press MENU.

  • Page 52: Transfer A Call

    Telephone operation Telephone operation Transfer a call While on an outside call, you can transfer the call from a cordless handset to another system device. To transfer a call from a handset: During a call, press MENU. Scroll to Transfer, then press SELECT.

  • Page 53: Find Handset/Pendant

    Telephone operation Find handset/pendant This feature helps you find misplaced handsets and pendant. To start the paging tone: Press /FIND HANDSET on the right side of the • telephone base. All idle handsets and pendant ring and the handsets display ** Paging ** . To stop the paging tone: Press , •...

  • Page 54: Multiple Handset Use

    Multiple handset use Join a call in progress Another handset or pendant can join an outside call. You can share an outside call with up to four handsets/pendants at the same time. To join a call on a handset: • Press to join the call.

  • Page 55: Intercom

    Multiple handset use Intercom Use the intercom feature for conversations between two system devices. To initiate an intercom call with a handset: Press MENU, then scroll to Intercom, then press SELECT. Scroll to the desired device and press SELECT. Your handset Your handset shows Calling other handset/Calling HANDSET X/Calling all pendants/Calling all devices.

  • Page 56: Phonebook

    Phonebook The phonebook stores up to 50 entries, which are shared by all devices. Add a phonebook entry Press MENU when idle. Scroll to Phonebook, then press SELECT. Scroll to Add contact, then press SELECT. Enter a number. -OR- Copy a number from the redial list by pressing REDIAL then or , or pressing REDIAL repeatedly to find the desired number.

  • Page 57: Alphabetical Search

    Phonebook Alphabetical search Press when idle to show the first entry in the phonebook. Use the dialing keys to enter the letter associated with the name. For example, if you have the entries named Jennifer, Jessie, Kevin and Linda in your phonebook, press 5 (JKL) once to see Jennifer (when Jennifer displays, press to see Jessie), twice to see Kevin, or three times to see...

  • Page 58: Caller Id

    Caller ID The caller ID log stores up to 50 entries, which are shared by all system devices. Missed call indicator When there are calls that have not been reviewed in the caller ID log, the handsets display XX Missed calls. When you have reviewed all the missed calls, the missed call indicator goes away.

  • Page 59: Review The Caller Id Log

    Caller ID Review the caller ID log Review the caller ID log to find out who called, to return the call, or to copy the caller’s name and number into your phonebook. To review the caller ID log with a handset: Press CID when idle.

  • Page 60: Save A Caller Id Log Entry To The Phonebook

    Caller ID Save a caller ID log entry to the phonebook Search for the desired caller ID log entry (see Review the caller ID log on page 51). Press SELECT to choose an entry. Edit the number, then press SELECT. Edit the name, then press SELECT.

  • Page 61: Reminder

    Reminder About the reminder The reminder feature helps remind you of important events. You can set the reminder to remind you only once, or in daily, weekly or monthly bases. Once you set the reminder, the system will alarm you at the alarm time and every 15 minutes after the alarm time for three more times.

  • Page 62: Review Reminders

    Reminder Review reminders When playback begins, the total number of reminders is announced. Before each reminder, you hear the day and time of the reminder. After the last reminder, the screen displays End of reminder and you hear, “End of reminder.” To play reminders with a handset: Press MENU when idle.

  • Page 63: Answering System Settings

    Answering system settings Answering system Use the answering system menu of a cordless handset to turn on or off the answering system or message alert tone, set up the announcement message, activate the call screening, or change the number of rings, remote access code and message recording time.

  • Page 64: Record Your Own Announcement

    Answering system settings Answering system settings Record your own announcement You can record an announcement up to 90 seconds, but any announcement shorter than two seconds will not be recorded. To record an announcement with a handset: Press MENU when idle. Scroll to Answering sys, then press SELECT.

  • Page 65: Answer On/Off

    Answering system settings Answer on/off The answering system must be turned on to answer and record messages. When the answering system is turned on, the ANS ON/OFF light on the telephone base turns on and ANS ON displays on the cordless handset. To turn the answering system on or off with a handset: Press MENU when idle.

  • Page 66: Call Screening

    Answering system settings Answering system settings Call screening Use this feature to choose whether incoming messages can be heard over the cordless handset and the telephone base while they are being recorded. Press MENU when idle. Scroll to Answering sys, then press SELECT. Scroll to Ans sys setup, then press SELECT.

  • Page 67: Remote Access Code

    Answering system settings Remote access code A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. You can set the code from 00 to 99. Press MENU when idle. Scroll to Answering sys, then press SELECT.

  • Page 68: Message Alert Tone

    Answering system settings Message alert tone When the message alert tone is set to On, and there is at least one new message, the telephone base beeps every 10 seconds. The message alert tone is preset to Off. There is no audible alert at the handset. Press MENU when idle.

  • Page 69: Answering System Operation

    Answering system operation Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering system and those left with your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering system messages and voicemail messages are separate.

  • Page 70: Using The Answering System And Voicemail Together

    Answering system operation Answering system operation To use your voicemail service rather than your answering system, turn off your answering system. To use your answering system rather than your voicemail service, contact your telephone service provider to deactivate your voicemail service. Using the answering system and voicemail together You can also use your telephone answering system...

  • Page 71: Message Capacity

    Answering system operation Message capacity The answering system can record and store up to 99 messages. Each message can be up to three minutes in length. The total storage capacity for the announcement, messages, memos and reminders is approximately 14 minutes. The actual recording time depends on individual message characteristics.

  • Page 72: Call Intercept

    Answering system operation Answering system operation To screen a call at a handset: If the answering system and call screening are on, press SELECT. The announcement and the incoming message broadcast at the handset while the call is answered by the answering system. Options while a message is being recorded: Press VOL or VOL...

  • Page 73: Message Playback

    Answering system operation Message playback To play messages on a handset: Press MENU when idle. Press SELECT to select Play messages. If you have only new or old messages, the messages play automatically. -OR- If you have both new and old messages, scroll to Play new msgs or Play old msgs, then press SELECT.

  • Page 74: Options During Playback

    Answering system operation To play messages at the telephone base: /PLAY when idle. Press If you have only new or old messages, the messages play automatically. -OR- If you have both new and old messages, the new messages play automatically. Options during playback: •...

  • Page 75: Delete All Old Messages

    Answering system operation Delete all old messages You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages. To delete all old messages with a handset: Press MENU when idle. Scroll to Answering sys, then press SELECT.

  • Page 76: Record, Play And Delete Memos

    Answering system operation Answering system operation Record, play and delete memos Memos are your own recorded messages used as reminders for yourself or others using the same answering system. Play and delete them in the same way as incoming messages. Press MENU when idle.

  • Page 77: Remote Access

    Answering system operation Remote access A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. Dial your telephone number from any touch-tone telephone. Enter the two-digit security code after the announcement and the long beep.
  • Page 78 Answering system operation -OR- • After pressing , you can enter one of the following remote commands. Command Function Play all messages. Play new messages. Delete the current message (during playback). Delete all old messages. Repeat the current message (during playback). Stop.

  • Page 79: Voice Command

    Voice command About voice command Read this section only if you have a pendant. By saying certain commands to the pendant, you can Press hear information such as the date or time, or call photo speed dial numbers, or even review call log, messages or reminders.
  • Page 80 Voice command Reminders Press VOICE and say “Review reminders” to review today’s upcoming reminders. During the playback, press VOICE and say one of the following commands: “What can I say?” - To hear a list of voice commands. “Skip reminder.” - To skip to the next reminder.
  • Page 81 Voice command Messages Press VOICE and say “Review messages.” During the playback, press VOICE and say one of the following commands: “What can I say?” - To hear a list of voice commands. “Skip message.” - To skip to the next message. “Repeat message.”...

  • Page 82: Call Log

    Voice command Call log Press VOICE and say “Review call log.” During the playback, press VOICE and say one of the following commands: “What can I say?” - To hear a list of voice commands. “Skip call log.” - To skip to the next call log entry. “Repeat call log.”...

  • Page 83: Appendix

    Appendix Handset battery It takes up to 11 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) Up to seven hours While in speakerphone mode (talking*) Up to five hours While not in use (standby**) Up to seven days * Operating times vary depending on your actual use and...
  • Page 84 Appendix Handset battery CAUTION: To reduce the risk of fire or injury, read and follow these instructions: • Use only the batteries provided or equivalent. To order a replacement, go to www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377.

  • Page 85: Pendant Battery

    Appendix Pendant battery Read this section only if you have a pendant. It takes up to three hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in speakerphone mode Up to five hours (talking*) * Operating time varies depending on your actual use and...

  • Page 86: Troubleshooting

    Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. My telephone doesn’t work at all. •...
  • Page 87 Appendix Troubleshooting I cannot get a dial tone. • Try all the suggestions above. • Move the cordless handset or the pendant closer to the telephone base. You may have moved out of range. • If the previous suggestions do not work, disconnect the telephone base from the telephone jack and connect to a different phone.
  • Page 88 Appendix Troubleshooting • If other phones in your home are having the same problem, contact your telephone service provider (charges may apply). • If you have changed your telephone service to digital service from a cable company or a VoIP service provider, the telephone line may need to be rewired to allow all existing telephone jacks to work.

  • Page 89: Cordless Handset

    Appendix Troubleshooting Out of range OR Base no power appears on my cordless handset. • Ensure you plug the telephone base in properly and the power is on. • Place the cordless handset closer to the telephone base for synchronization. •...
  • Page 90 Appendix Troubleshooting • If the battery is completely depleted, charge the handset for at least 30 minutes before use. • You may need to purchase a new battery. The pendant battery does not accept charge while in the pendant charger. •...
  • Page 91 Appendix Troubleshooting I get noise, static, or weak signals even when I’m near the telephone base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack.

  • Page 92: Handset Speakerphone

    Appendix Troubleshooting • Relocate your phone to a higher location. The phone may have better reception in a high area. • If other phones in your home are having the same problem, contact your telephone service provider (charges may apply). I experience poor sound quality when using the handset speakerphone.
  • Page 93 Appendix Troubleshooting • Charge the battery in the cordless handset for at least 11 hours. For optimum daily performance, return the cordless handset in the telephone base or handset charger when not in use. • Charge the pendant for at least three hours. For optimum daily performance, return the pendant to the pendant charger when not in use.
  • Page 94 Appendix Troubleshooting My calls cut in and out while I’m using my cordless handset/pendant. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.
  • Page 95 Appendix Troubleshooting The charge light is off. • Make sure you plug the power and line cords in correctly and securely. • Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug the power cord back in.
  • Page 96 Appendix Troubleshooting My telephone does not receive caller ID when on a call. • Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID feature works only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.
  • Page 97 Appendix Troubleshooting The answering system does not answer after the correct number of rings. • Make sure that the answering system is on. ANS ON should show on the cordless handset and ANS ON/OFF light on the telephone base should be on.
  • Page 98 Appendix Troubleshooting The telephone does not respond to remote commands. • Make sure you enter your remote access code correctly. • Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system.
  • Page 99 Appendix Troubleshooting • If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems. The system announces “Time and day not set.” •...

  • Page 100: I Cannot Retrieve Voicemail Messages

    Appendix Troubleshooting I cannot retrieve voicemail messages. • Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently. If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail.

  • Page 101: Important Safety Instructions

    Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: Read and understand all instructions. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning.
  • Page 102 Appendix Important safety instructions Never push objects of any kind into this product through the slots in the telephone base, handset or pendant because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product.

  • Page 103: Save These Instructions

    Appendix Important safety instructions Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset or pendant is replaced in its cradle.

  • Page 104: Precautions For Users Of Implanted Cardiac Pacemakers

    Appendix Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients •...

  • Page 105: Operating Range

    Appendix Operating range This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset/pendant and telephone base can communicate over only a certain distance - which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or office.

  • Page 106: Maintenance

    Appendix Maintenance Taking care of your telephone Your telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water Your telephone can be damaged if it gets wet.

  • Page 107: About Cordless Telephones

    Appendix About cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset.

  • Page 108: The Rbrc ® Seal

    VTech product service centers. Please call 1 (800) 8 BATTERY for information on Ni-MH battery recycling and disposal bans/restrictions in your area. VTech’s involvement in this program is part of its commitment to protecting our environment and conserving natural resources. ®...
  • Page 109 VTech product service centers. Please call 1 (800) 8 BATTERY for information on Li-ion battery recycling and disposal bans/restrictions in your area. VTech’s involvement in this program is part of its commitment to protecting our environment and conserving natural resources. ®...

  • Page 110: Limited Warranty

    Consumer for Products purchased and used in the United States of America and Canada. What will VTech do if the Product is not free from defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)? During the limited warranty period, VTech’s authorized...
  • Page 111 Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or Product to the extent that the problem experienced is caused by signal conditions, network reliability, or cable or antenna systems;...

  • Page 112: Warranty Service

    Product under this limited warranty. Transportation, delivery or handling charges are prepaid. VTech assumes no risk for damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms...
  • Page 113 Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be liable for any indirect, special, incidental, consequential,...

  • Page 114: Fcc, Acta And Ic Regulations

    Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.

  • Page 115: Fcc Part

    For body worn operation, this pendant has been tested and meets the FCC RF exposure guidelines when used with the VTech accessories supplied or designated for this product. Use of other accessories may not ensure compliance with FCC RF exposure guidelines.

  • Page 116: Fcc Part 68 And Acta

    Appendix FCC, ACTA and IC regulations FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX.
  • Page 117 Appendix FCC, ACTA and IC regulations FCC Part 68 and ACTA If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents.

  • Page 118: Industry Canada

    Appendix FCC, ACTA and IC regulations Industry Canada Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation. The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met.

  • Page 119: Technical Specifications

    Appendix Technical specifications Frequency Crystal controlled PLL synthesizer control Transmit Telephone base: 1921.536-1928.448 MHz frequency Handset: 1921.536-1928.448 MHz Pendant: 1921.536-1928.448 MHz Channels Nominal Maximum power allowed by FCC and IC. effective range Actual operating range may vary according to environmental conditions at the time of use.

  • Page 120: Index

    Index Add a handset 12–13 Date and time 28 Add a pendant 14 Delete a phonebook entry 49 Add a phonebook entry 48 Delete a speed dial entry 26 Add a reminder 53 Delete messages 65, 66, 67 Alphabetical search 49 Deregister all devices 15 Announcement 55 Dialing options 51...

  • Page 121: Index

    Index Intercom 47 Pendant attachment 5–6 Pendant battery 77 Pendant battery charging 9 Join a call 46 Pendant charger installation 4 Pendant layout 18–19 Key tone 32 Phonebook 48–49 Play messages 65–66 Power outage 7 LCD language 30 Limited warranty 102–105 Quiet mode 35 Maintenance 98 Make a call 37...
  • Page 122 Index Save a caller ID log entry 52 Set date and time 28 Settings 24–36, 55–60 Share a call 46 Speakerphone 38 Speed dial 24–26 Talking digit 30 Technical specifications 111 Telephone base installation 1 Telephone base layout 16–17 Tone dialing 34, 42 Transfer a call 44 Troubleshooting 78–92 Voice Announce caller ID 29...
  • Page 123 Distributed in the U.S.A. by VTech Communications, Inc., Beaverton, Oregon 97008. Distributed in Canada by VTech Technologies Canada Ltd., Richmond, B.C. V6W 1L5. VTech is the registered trademark of VTech Holdings Limited. Copyright © 2013 for VTECH TELECOMMUNICATIONS LTD. All rights reserved. Printed in China. 91-006552-010-100...

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