Cordless DT400 / DT410 / DT420 / DT430 BusinessPhone Communication Platform User Guide Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings: •...
Welcome Welcome Welcome to the User Guide for the Cordless telephones DT400, DT410, DT420 and DT430 of the BusinessPhone Communication Platform.The BusinessPhone Communication Platform consists of: • BusinessPhone 250 • BusinessPhone 50 • BusinessPhone 128i Note: The features described in this user guide are related to version 5.1 of the BusinessPhone Communication...
Quick Reference Guide – Cordless DT400 / DT410 / DT420 / DT430 BusinessPhone Communication Platform Answer calls Transfer Answer: Transfer a call: Call 3rd party Suppress ringing: Mute button on the (Before or after answer) right side of the phone...
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Quick Reference Guide – Cordless DT400 / DT410 / DT420 / DT430 Call forwarding Information * 2 1 # * 2 3 * Fixed diversion: Enter information # 2 1 # – (pre-text): Cancel: * 2 1 * Select “info code” from list Enter ”completing info”...
Before using your Cordless the first time you have to charge and connect the battery, see section “Installation” on page 88. Note: Place the Cordless in the charger and charge it for at least one hour before using it the first time. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
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Consider these suggestions and guidelines to keep your telephone in good shape and working properly. Intrinsic safety The Cordless DT400, DT410 and DT420 are IP54 classified, which means that they are not specified as intrinsically safe. Do not use them in hazardous areas.
Description Description System A PLATTNER Volume Up/Down Off hook: raise/lower earpiece volume. On hook: raise/lower ringer volume. See section “Audible Adjustments” on page 81. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
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One menu back. Cancel a menu option. Delete latest entered digit. Backspace when editing text. Scroll key Scroll up/down through menus. “Arrow up”: view messages (not available for DT400). “Arrow down”: 10 last dialled numbers. Call key Switch on. Make call, answer call, end call. Loudspeaker key Hands-free mode: turn loudspeaker on/off, mute/turn on micro at the same time.
Indicates that a new message has been received. (DT 400 only voice messages). The symbol will remain until you look at the message and press OK. Ringer off Ringing signal muted or microphone off. High priority messages will override this setting. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
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5 seconds, an alarm message is sent and the display shows “Non- movement”. Additional display features Depending on which network you are connected to, additional display features are available. Ask your system administrator if you require additional display features. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
1 Lock phone Settings 2 Owner ID 2 Set lock code 3 Automatic key lock 4 Key beep 1 Select System 5 Quick answer 2 Register 6 Language 7 System 3 Info 4 Test** 8 Non-movement* BusinessPhone – Cordless DT400/DT410/DT420/DT430...
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46. If you already programmed a Hot key: Press and hold the Hot key The display shows: Please wait After a few seconds, the display turns blank. Now your Cordless is switched off. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Press the mute button on the right side of the phone to suppress the ringing Now only the red LED will indicate an incoming call. If you did not answer a call, the text message icon will appear in the display: 4736 BusinessPhone – Cordless DT400/DT410/DT420/DT430...
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The display shows the caller’s phone number: 4736 Press to exit Press to dial the displayed number and call back the caller End the call Press The display shows the duration of the call: Time = 01:22 BusinessPhone – Cordless DT400/DT410/DT420/DT430...
“C” to stop. If you receive a call while keying in the number, simply press to answer. You can make your calls faster by programming Hot keys with frequently used numbers. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Cordless is lost. Delete all numbers If you want to delete all numbers in the redial list: Press to scroll to the last position The display shows: ’OK’ deletes all Press to delete all redial numbers BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Note: If you still hear the busy tone, then your extension does not have the authority to intrude or the desired extension is protected against intrusion. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
The ongoing call is terminated. The other call is connected. Note: Sometimes the “R”-key must be pressed twice. Whether you can put internal calls on hold or transfer calls to external lines depends on your PBX. Consult your system administrator. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
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(if camp-on is allowed). Call-back You are called back, if you have transferred an external call and the other extension has not answered the call within a certain time. Your telephone will ring again. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
The Ringer off icon turns on to indicate that ringing is suppressed. Note: When a warning occurs during a call and you want to mute the microphone, the first press always mutes the warning sound. The second press mutes the microphone. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
The volume of the earpiece is set to maximum and the microphone is muted. Press again to return to normal mode The volume of the earpiece is set to normal and the microphone is turned on again. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
(default time: 15 seconds). Diversion on busy If your Cordless is busy and you receive an incoming call (internal or external), your system administrator can program your Cordless to automatically divert the call to a programmed diversion address. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Note: In order to prevent misuse, individual external diversion can be blocked for your extension, see section “Security” on page 61. Program and activate internal diversion Divert your calls to an internal position. Press *21* Dial BusinessPhone – Cordless DT400/DT410/DT420/DT430...
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Note: If your public network requires waiting for a second dial tone, press “ ”. Press to activate the individual diversion Verification tone. Note: Individual external diversion can also be used via the DISA function, see section “Other Useful Facilities” on page 51. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
To activate Follow me, “Individual Diversion” must be active on your telephone. Activate Follow me Note: This procedure has to be executed from the telephone the calls are diverted to. Press *21* Dial Dial your number and press BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Press *60* Dial Dial the extension number Press You will be connected to the specified extension, regardless of which type of call forwarding the called extension has activated. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Record a voice message and name the reason of your absence. Internal callers will hear the information via the handset or the loudspeaker. External callers will be routed to the operator who also has access to your absence info. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Press and speak Press to play-back and listen to your recording Press and speak to re-record Press to send Information active. Note: You can dial your own extension number if you want to check your information. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
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Verification tone. Internal callers receive the information on the display (or as spoken information to callers without display phone). Pre-defined texts Example: Vacation, back June 27 Press *23* Press Enter “Code” 0627 Enter month and day BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Note: You can edit a Hot key to activate or deactivate the information, see sections “Edit a Hot key” on page 46 and “Manual absent” on page 36. Erase information Press #23# Dial to erase info Verification tone. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Press to finish the procedure Continue with any of the message functions If you want to change your password again, it is possible from the message system or via the function “Select password” on page 62. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
System” on page 39. Call-back Press to send a “call me” message Voice If you want, you can send a voice message instead: Press and speak Press to play-back Press and speak to re-record Press to send BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Voice messages will be heard via the handset. “Call me” messages will call the sender automatically (these messages cannot be stored). Note: Depending on the configuration, you might be asked for your password before you can retrieve your messages. See section “Security” on page 61. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
New message icon disappears. Press to delete the message If you want to delete all numbers in the message list: Scroll to the last position The display shows: ’OK’ deletes all messages Press to delete all messages BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Hot key, see section “Edit a Hot key” on page 46. Activate Press and hold the pre-programmed Hot key The display shows: Manual absent on Deactivate Press and hold the pre-programmed Hot key The display shows: Manual absent off BusinessPhone – Cordless DT400/DT410/DT420/DT430...
You can forward new, heard or stored voice messages. Note: The forwarded message is a copy, i.e. it can be deleted without deleting the original message. Repeat the procedure to forward the message to another mailbox Press BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Dial and record your message The maximum recording time is four minutes and 15 seconds. Select options below: Press to play-back Press and speak to re-record Go “on hook” to stop recording and save the message BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Callers are able to leave messages in your individual mailbox. Activate Divert your extension to the mailbox system. Press *21* Dial Dial the number of the mailbox system Ask the system administrator for your defined mailbox system number. Press Special dial tone. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
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The following mailbox functions can also be used from an external position: • Change password • Check and store received messages • Forward a voice message • Send message • Outcall (External) notification • Personal greeting BusinessPhone – Cordless DT400/DT410/DT420/DT430...
(including the digit(s) for external call access) can consist of up to 24 digits. The time is entered in 24h-format, e.g. 2030 for half past eight with values automatically set to even quarters, i.e. 2013 will be 2015. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
When you activate the diversion, the recorded greeting is played to the next caller. Press to end Note: When you have activated a diversion with a personal greeting, callers will receive this greeting instead of your activated absence information. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
If you want to cancel the dialling: Press to cancel Activate a function with a Hot key Press and hold the pre-programmed Hot key A number between 0 and 9. The pre-set function will be activated. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
* or #. For example, if you have to wait for the dial tone, enter *”. Press Note: You can leave the menu any time without accepting the changes by pressing the C-key. Press to exit the menu BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Press The display shows the programmed phone number: 017234567 Press to delete the phone number Now you can enter a new phone number or exit the menu by pressing C. Press to exit the menu BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Switch off • Non-movement alarm on • Non-movement alarm off • Change system Press to confirm Press to exit the menu Note: You can leave the menu any time without accepting the changes by pressing the C-key. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
If you do not need a function or a phone number any longer, you can set the Hot key to “Not used”. Enter the “2 Hot key” / “2 Edit” menu Select the Hot key and press Select “3 Not used” and press Press to exit the menu BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Note: If all members in a hunt group are busy, the call-back or intrusion functions are not available. Log in Before you can answer group hunting calls, you must log in. To log in to one hunt group: Press BusinessPhone – Cordless DT400/DT410/DT420/DT430...
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Please ask your system administrator for the configured number. Press Note: If you are logged in to more than one hunt group and log out from one of them, the display will show a special message. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
The other extensions will receive the “number unobtainable” tone. This will also happen if you dial the common bell pick up code and there are no calls waiting at the common bell extension. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
(00-23) hour + (00-59) minute. When the time is reached your phone rings with recall signal. Note: If you receive busy tone, your extension does not have the authority to set a reminder. Cancel reminder Press #32# Dial to cancel all settings BusinessPhone – Cordless DT400/DT410/DT420/DT430...
The account numbers can also be used via the DISA function, see section “Direct Inward System Access (DISA)” on page 55. Verified or own account number Before an outgoing call: Press Press Enter account number and press Valid digits 0-9. Internal dial tone, make the external call. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
To activate the tandem configuration Press *28# Dial to log on the secondary telephone For incoming calls: • Both telephones are treated as 1 single extension. For outgoing calls: • Both telephones are treated as 2 separate extensions. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Voice instructions lead the callers step by step to the desired destination. Press Dial the automated attendant directory number Please ask your system administrator for the Automated Attendant directory number. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
52. Dial the external number Use the external diversion function Procedure, see section “Call Forwarding” on page 23. Note: If you program a new diversion address, remember to reset it when you return to your office. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Note: A switch to a non-IP call can only be performed if the original call is an IP call, otherwise you will receive a blocking tone. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
When you are in trouble, just press the Alarm button to summon help by sending a preset message to the alarm central, which distributes it (requirers an external alarmserver). BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Note: You can always trigger the alarm, even when you are speaking, editing your settings or while the phone is locked. Cancel Press to cancel the personal alarm Test alarm Press and hold the red alarm button The display shows: Test Alarm Press to cancel BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Non-movement alarm is set: System A Note: It is recommended to program two Hot keys to activate and deactivate the Non-movement alarm. How to program a Hot key, see section “Edit a Hot key” on page 46. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
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The display will show: Non-movement Deactivate Non-movement alarm To deactivate the Non-movement alarm, you have to program a Hot key first, see section “Hot Keys” on page 43. Press the pre-programmed Hot key to deactivate the alarm feature BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Block extension Press *72# Dial to block your extension Verification tone. Un-block extension Press #72* Dial Dial your password Press to re-open Verification tone. Your extension is open for use. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
(0000). This procedure is performed directly in the message system. See section “Internal Messages” on page 32. Press #*72* Dial to select a new password Dial your present password The default password is “0000”. Press Dial your new password Press Verification tone. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
This makes it possible to make a call on another, blocked extension, by using your password. *72* Dial Dial your password Press Dial your extension number Press Dial tone. You can make one call from the blocked extension. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
The second row of the display is empty: Code: Enter a lock code The code may consist of 1 to 4 digits (no characters). Press to confirm The lock code is set. Press to exit the menu BusinessPhone – Cordless DT400/DT410/DT420/DT430...
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Enter the new lock code (1 to 4 digits) Press to confirm The new lock code is set. Press to exit the menu Note: If you cannot remember the lock code, please contact your system administrator. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Press to confirm Now your Cordless is locked. If you press a key, the display will show: Phone locked To use your Cordless, you’ll have to enter the lock code, see “Unlock phone” on page 67. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
If the phone was locked, the display will show: Phone locked Enter the pre-set lock code (1 to 4 digits) Note: The entered digits will not appear on the display. The Cordless is unlocked and you can make calls as usual. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
LCR code before you dial an external number. Press Dial the LCR code Please ask your system administrator for the LCR code. Dial the digit(s) for external call access and the external number BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Use the phone book Access the names and numbers of the phone book. Select “1 Phone Book” Press Use the Scroll key to select the required option BusinessPhone – Cordless DT400/DT410/DT420/DT430...
A name may have up to 16 characters. How to write text, see section “Write text” on page 73. The display changes to: Enter the telephone number and press The name and number are stored in the phone book. Press to exit the menu BusinessPhone – Cordless DT400/DT410/DT420/DT430...
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Smith Press to erase the name Enter the new name and press Now the display shows the associated number: 0965432255 Press to erase the number Enter the new number and press Press to exit the menu BusinessPhone – Cordless DT400/DT410/DT420/DT430...
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Enter the first letter of the name and press How to write text, see section “Write text” on page 73. Scroll up or down until you find the entry Press to delete the name and number Press to exit the menu BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Control keys While entering a name or a number you can use the following keys for control and navigation: Press to add a dial tone pause Press to enter a space Press to correct a wrong entry BusinessPhone – Cordless DT400/DT410/DT420/DT430...
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To enter Ä press 2 (five times) 1 time result A 2 times result B 3 times result C 4 times result Å 5 times result Ä Press to confirm your edit Press to exit the menu BusinessPhone – Cordless DT400/DT410/DT420/DT430...
The display shows: Owner ID: Enter your Owner ID The Cordless changes to text entry mode automatically. How to write text, see section “Write text” on page 73. For example, you would like to enter your name: BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Scroll to choose between “Yes” and “No” and press Press to exit the menu The automatic lock will be activated after 20 seconds. To use your Cordless again: Press to unlock The Cordless is unlocked and you can make calls as usual. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Call key. Press to enter the menu Select “4 Settings” and press Select “5 Quick Answer” and press Scroll to choose between “Yes” and “No” and press Press to exit the menu BusinessPhone – Cordless DT400/DT410/DT420/DT430...
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Note: How to register to the system is described at the beginning of this guide. The options “Test” and “Register” may only be performed by the system administrator and are described in a separate documentation. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
“Change system” function as a Hot key. This way you are connected to the next available system with pressing just one key. How to edit a Hot key with a function, see section “Hot Keys” on page 43. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
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IPDI The unique global GAP registration number for the SIM card. Software Here you can see which version of the Cordless version software you have. The actual version is 01.07. Note: You cannot alter these settings. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Press the volume controls to adjust the earpiece volume during a call Ringer volume There are 5 ringer levels. You can set the ringer volume when the telephone is in idle state or via the “Alerting” menu. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
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Note: High priority messages will override this setting. This action will also mute messages signals for the DT410, DT420 and DT430 telephones. Press and hold to turn the ringer on again The ringer off icon disappears. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
To set the ring speed: Press to enter the menu Select “3 Alerting” and press Select “3 Ring speed” and press The telephone will play a signal. Set the ring speed and press Press to exit the menu BusinessPhone – Cordless DT400/DT410/DT420/DT430...
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Press to exit the menu A call will now be indicated by both the trembler and the audio signal. If you want only the trembler to indicate calls, you have to mute the ringing signal first. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
(Call cannot be executed due to congestion or called party blocked) Verification tone (Verification that ordered function is accessed) Intrusion tone (Sent to all parties during intrusion) Conference tone (Sent to all participants in a conference) - repeated after 15 s BusinessPhone – Cordless DT400/DT410/DT420/DT430...
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Internal ringing signal - repeated after 4 s External ringing signal - repeated after 4 s Automatic call-back signal Note: The tones and ringing signals in this guide refer to the standard system but may vary between countries. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Moreover, such calls may occupy two of your system’s external lines. You can restrict connections between the external lines by reprogramming your system. Please ask your system administrator or contact our service centre for more information. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
“DT430” on page 90 in this section. DT400 / DT410 / DT420 The DT400, DT410 and DT420 are supplied with a high capacity nickel metal hydride (NiMH) battery. If you have more than one battery available, you charge only the battery.
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Installation Hatch with SIM card Battery Fitting the battery Press the battery firmly and pull the plates from the middle and out Locked BusinessPhone – Cordless DT400/DT410/DT420/DT430...
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Screws to unlock or fasten Battery performance All Cordless are supplied with a high capacity nickel metal hydride (NiMH) battery. The table below indicates the performance. Talk time Standby time Charge time (hours) (hours) (minutes) High capacity NiMH battery: BusinessPhone – Cordless DT400/DT410/DT420/DT430...
If the standby time for your Cordless becomes too low, you should replace the battery. Only use the charger that is delivered with your Cordless to charge the battery. It is normal for the battery to get slightly warm while charging. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Lift the hatch and remove the SIM card Now you can place it in another Cordless. SIM Card Hatch with steel plate Press the hatch and move the steel plate forward to lock Fit the battery See section “Fitting the battery” on page BusinessPhone – Cordless DT400/DT410/DT420/DT430...
• belt clip, click-on type • leather case • security chain Note: If you require EX-classification for intrinsically safe usage in explosive environments, you cannot use a headset or the headset special battery. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Wrong The SIM card is not Contact system SIM card compatible with the administrator. software version of the telephone. The SIM card is Insert the SIM card missing missing. or contact system administrator. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
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No System Cannot connect to Contact system the network, the administrator. telephone is not registered or out of range. Phonebook The memory is full, Delete a name. full you cannot add new names. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
To place (queue) a call to a busy extension. See section “Outgoing Calls” on page Extension All telephones connected to the PBX have a unique internal number (up to 8 digits). If your telephone is equipped with a display, you can see your number. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
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Trunk line absent. A trunk line is the same as an external line. Can See section “Mailbox System” on page be either digital or analogue. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
72 View 47 Description 8 Important 6 Display info 10 Guidelines 7 Menu structure 12 Preparing for use 6 Switching on/off the portable 13 Incoming Calls 14 Dial with a Hot key 43 Answer calls 14 BusinessPhone – Cordless DT400/DT410/DT420/DT430...
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Use the phone book 69 System 78 Useful Hints 87 Tandem configuration 53 Connections between external lines 87 Test alarm 58 View Hot keys 47 Text messages 35 Volume control 81 Tones 85 Write text 73 Tones and Signals 85 BusinessPhone – Cordless DT400/DT410/DT420/DT430...
Voice Guide Voice Guide Voice guide for the integrated mailbox system A pocket-size voice guide, that will help you with the integrated mailbox system, for example useful when you are on the move. BusinessPhone – Cordless DT400/DT410/DT420/DT430...
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Quick Reference Guide – Cordless DT400 / DT410 / DT420 / DT430 BusinessPhone Communication Platform Answer calls Account number * 9 * Answer: Costs on a selected account no.: Account number Suppress ringing: Mute button on the right side of the phone...
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