Ericsson BusinessPhone 50 User Manual
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Ericsson BusinessPhone 50 User Manual

Ericsson BusinessPhone 50 User Manual

Operator’s console
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Operator's Console
User Guide

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  • Page 1 Operator’s Console BusinessPhone Communication Platform User Guide Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings: • Width: 15,4 cm (Important!) •...
  • Page 2 TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.
  • Page 3 Quick Reference Guide and Quick Reference Card – Operator’s Console System telephone for BusinessPhone Communication Platform Answer calls Serial calls Answer: or Lift handset Call to several serial extensions: Call first ext. End the call: Clear Replace handset Speech Place recall in the normal way Make calls serial Before last call:...
  • Page 4 Quick Reference Guide and Quick Reference Card – Operator’s Console Transfer Messages Transfer a call: Extension or Int. group No. Direct message: Message send send Ext. No. Speech (If you want to call-back Select type announce the call first) Message Diversion Check received Change diversion...

  • Page 5: Table Of Contents

    Table of Contents Table of Contents page Description ............6 Attendance ............9 Incoming Calls ..........11 Outgoing Calls ..........13 During Calls ............ 21 Call Ordering ..........28 Diversion ............30 Information ............. 33 Internal Messages .......... 39 Mailbox System ..........48 Abbreviated Numbers ........

  • Page 6: Description

    Description Description Display 5x40 characters. See section “Display Info” on page 90. Menu function keys The functions depend on the traffic state and will be shown on the last line of the display. When you are requested to “(see display)”, press the required key to access the function.
  • Page 7 Description Message To send and receive messages. See section “Internal Messages” on page 39. Info Enter information. See section “Information” on page 33. Dual-function programmable keys (A-C) Storing numbers, program functions. See section “Programming” on page 85. Dual-function programmable key (B) / Headset key a.
  • Page 8 Description Mute To switch the microphone on or off. See section “During Calls” on page 21. Loudspeaker on/off To switch the loudspeaker on or off. See section “During Calls” on page 21. Answer/Extend / Enter a. To answer/extend calls. See sections “Incoming Calls”...

  • Page 9: Attendance

    Attendance Attendance These facilities are for re-routing your incoming external calls to an alternative answering position. Off duty When you activate off duty, all incoming external calls to the operator queue will be routed to an alternative answering position. Activate Off duty Press to activate The lamp lights.
  • Page 10 Attendance Deactivate Off duty Press again to deactivate The lamp extinguishes. Console attended. Night switch This function switches the whole system to the night switch mode. The night switch mode routes all incoming external calls to a defined night answering position e.g. an answering machine. Press to activate (pre-programmed) Night The lamp lights.

  • Page 11: Incoming Calls

    Incoming Calls Incoming Calls Internal calls A ringing signal indicates an incoming call. The display shows the number and the name of the internal caller. External calls A ringing signal indicates an incoming call. If you are connected to a digital trunk line (ISDN), the display shows the number of the external caller and in case of diversion in the public net the display shows the number of the diverted as well as the calling party, see also section...
  • Page 12 Incoming Calls Answer calls Either a new call (external or internal) or a recall (recall from hold, from no answer, from camp-on or a serial call). The left side of the display shows the type of call. Press or lift the handset to have speech connection If you don’t lift the handset the call is in handsfree mode, via the loudspeaker and microphone, or connected directly to your headset (if installed).

  • Page 13: Outgoing Calls

    Outgoing Calls Outgoing Calls Sometimes you make a call but the person is not available. These functions will help you in your attempts to establish contact with the called party. Make internal calls How to make internal calls. Dial an extension number or internal group number The status of the extension is displayed.
  • Page 14 Outgoing Calls Make external calls How to make external calls. Press the digit(s) for external call access External dial tone. Note: Which digit to press for external call access, depends on the configuration of the system. Press a pre-programmed line key Line out External dial tone.
  • Page 15 Outgoing Calls Last external number redial When you initiate an external call the system automatically stores all the dialled digits, irrespective of whether the call was successful or not. See also section “Automatic redial” on page 15. Press to redial the last dialled external number The display will show the dialled number.
  • Page 16 Outgoing Calls Notes: It is not possible to do a new request on a key holding an already activated request until the existing one is cancelled. When the automatic redial lamp is rapidly flashing, your telephone is busy and you cannot receive or make new calls.
  • Page 17 Outgoing Calls Option 1 To transfer the call to the busy extension: info Press and hold (see display) The conversation partner of the busy extension, is shown in the display. Press to place the call The call will be placed automatically when the extension becomes free.
  • Page 18 Outgoing Calls Option 3 The caller prefers to call again later: Clear Press to disconnect Clear Press to disconnect Intrusion and forced release If a called extension is busy, you can break into ongoing calls and give new calls priority. To intrude on the busy extension: info Press and hold (see display) The conversation partner of the busy extension, is shown in the...
  • Page 19 Outgoing Calls Option 2 The extension asks the caller to wait: Speech Press Speech Press again Speech connection with the caller. Inform the caller. Press to place the call The call will be placed automatically when it becomes free. Note: If the intrusion isn’t allowed, ask the caller to call back. Busy external line If no external line is available for your call: Notify...
  • Page 20 Outgoing Calls Supervise long distance calls You have dialled an external number and want to handle new calls while you wait for it to be answered. Monitor Press The key lamp shows steady light. The call is supervised. You can answer new incoming calls. When the long distance call is answered: Monitor Press again...

  • Page 21: During Calls

    During Calls During Calls The BusinessPhone Communication Platform allows you to handle calls in many different ways. You can switch between handset and handsfree/group conversation, mute the microphones, make an inquiry, transfer the call, create a conference or put the call on hold to perform other tasks.
  • Page 22 During Calls Option 1 Transfer right away: Note: Make sure, that you are connected to the desired party. Please read the notes and warnings in section “Useful Hints” on page 102. Press Replace the handset The call is transferred. External calls might only be transferred with the Transfer-key, if this state of connection is allowed by the system-programming.
  • Page 23 During Calls Operator hold Several incoming calls can be put on hold using this function. You have speech connection with the caller. Press (pre-programmed) Hold The call is put on hold. The key lamp shows a steady light. You can answer new incoming calls and also put calls on hold by pressing the key again during an ongoing call.
  • Page 24 During Calls Individual hold and monitor Incoming calls can be put on hold for monitoring. You are able to listen to the call on hold. Monitor Press The key lamp shows steady light. The call is put on hold. You can answer new incoming calls.
  • Page 25 During Calls Group listening You have an ongoing conversation via the handset. Press to switch the loudspeaker on or off When the lamp lights, the loudspeaker monitors the call. Note: You can adjust the volume, see section “Audible Adjustments” on page From handset to handsfree You have an ongoing conversation via the handset.
  • Page 26 During Calls Mute You have an ongoing conversation. Press to switch the microphone on or off When the lamp lights, the caller will not be able to hear the conversation in your room. Conference You have an ongoing conversation and you want to establish a telephone conference.
  • Page 27 During Calls Option 1 Finish the conference: Depending on which partner you want to disconnect from the conference, you can press the left or right clear button. Clear Press to finish conference Clear Press to finish conference Option 2 If you want to connect your conference partners: extend Press to connect (see display) Note: Make sure, that you are connected to the desired...

  • Page 28: Call Ordering

    Call Ordering Call Ordering These functions allows you to order internal calls, external calls or an external line for other extensions. The ordering extension may or may not remain on line. Dial tone ordering An extension calls and orders an external line with dial tone. The caller remains on the line.
  • Page 29 Call Ordering Call ordering off line An extension calls and orders a call to an external or internal party. The caller does not remain on the line after ordering. Call the requested party The normal way of making an internal or external call. See sections “Outgoing Calls”...

  • Page 30: Diversion

    Diversion Diversion You may be the answering position for calls that are diverted from the extensions in the office. Receive info for diverted calls You have answered a call that is diverted to you. Information is registered on the extension. div-info Press and hold (see display) The information is shown.
  • Page 31 Diversion Change diversion address for another extension As an operator you have the possibility to change, activate or cancel the diversion address for another extension, for example when someone is ill and wants his calls to be answered by another person.
  • Page 32 Diversion Program and activate a new external diversion address To set a new individual external diversion address: *22* Dial Dial the extension number and press Dial the digit(s) for external call access and enter the new external diversion address A maximum of 24 digits. Note: If your public network requires waiting for a second dial tone, press “...

  • Page 33: Information

    Information Information You can insert text or voice information for any extension in the system. This is useful for keeping the stored information up-to-date for colleagues who are out of their offices. Information can be of three kinds: 1) Pre-defined texts Enter the reason for the absence and the date and time of return.
  • Page 34 Information Enter information In order to enter information, you first have to select the address (extension number). Info Press 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 ABSENCE INFORMATION FOR: leave chnge-no. chnge-no. Press (see display) The info lamp shows a steady light. This function may not be allowed, please ask your system administrator.
  • Page 35 Information Pre-defined texts You have selected the address. pre-text Press (see display) 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 1 TIME OF RETURN BACK HHMM activate next-info return next-info Select appropriate info using next-info (see display) Enter “Completing info” from the table below Code Completing info Time of return...
  • Page 36 Information Pre-defined texts example: Vacation, back June 27 pre-text Press (see display) next-info Select appropriate info using next-info (see display) 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 5 VACATION BACK MMDD activate next-info return 0627 Enter month and day activate Press (see display) Information active.
  • Page 37 Information Voice information You have selected the address. voice Press (see display) After a short tone the voice recorder starts. 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 RECORDING record play-back pause activate record Press and speak (see display) play-back Press to play-back and listen to your recording (see display) pause...
  • Page 38 Information Change information Info Press chnge-no. Press (see display) The info lamp shows a steady light. This function may not be allowed, please ask your system administrator. Dial the extension number 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 ABSENCE INFORMATION FOR: erase leave...

  • Page 39: Internal Messages

    Internal Messages Internal Messages You can send a call-back, voice or text message when you call an extension and receive busy tone or get no answer. This section also describes how to record a personal voice message and how to forward a voice message.
  • Page 40 Internal Messages Send message You can send a message without calling an extension (direct message) or when you call an extension and receive busy tone or get no answer. Direct message Message Press send Press (see display) 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 FROM NUMBER:...
  • Page 41 Internal Messages During an unanswered call When you call an extension and receive busy tone or get no answer, you can send a call-back, voice or text message. Message Press 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 FROM NUMBER: TO NUMBER: call-back voice...
  • Page 42 Internal Messages Repeat message You can easily send the same message to several destinations. When the message is sent, the display shows: 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 MESSAGE IS SENT. REPEAT TO ANOTHER ? Press to select a new message (see display) Enter the new extension number send Press to send the message (see display)
  • Page 43 Internal Messages Returned messages Messages that have been left unanswered too long are sent back to you. To check returned messages: Message Press 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 SELECT FUNCTION send receive administr sent-back sent-back Press (see display) Use the menu keys to check returned messages (see display) You can erase or re-send the message.
  • Page 44 Internal Messages Others others Press to check messages for another extension (see display) Enter the receiving number that you want to check. All messages will be presented with senders name. You can check and erase the messages (see display). Message Press to finish the procedure Check and store received messages You can check and store your received messages.
  • Page 45 Internal Messages call-back Select message type (see display) Note: If only one message type is available (call-back, voice or text messages), this step is excluded. Use the menu keys to check the message (see display) Voice messages will be heard via the speaker or the handset. “Call me”...
  • Page 46 Internal Messages voice Press (see display) 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 OPERATOR play next erase >>> >>> Press (see display) forward Press (see display) 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 FORWARD TO: forward chnge-no.
  • Page 47 Internal Messages Dictaphone function If you want to record and retrieve personal voice messages you can use the dictaphone function. A dictaphone message is treated as a normal message. How to retrieve dictaphone messages, see section “Check and store received messages”...

  • Page 48: Mailbox System

    Mailbox System Mailbox System While you are away from the office, callers can leave messages in a common mailbox. The first time you enter the message system (only possible from own extension), you might be requested to change your password if it is default (0000).
  • Page 49 Mailbox System Deactivate Off duty Press The lamp extinguishes. Retrieve messages - internally Press the common mailbox key (pre-programmed) Common mailbox Speech Press to connect During the procedure you will be asked for your extension number and your password. See section “Security” on page 72. Retrieve messages - externally To retrieve your messages from an external position: Dial your company’s telephone number...

  • Page 50: Abbreviated Numbers

    Abbreviated Numbers Abbreviated Numbers By using abbreviated numbers, you can make calls simply by pressing a few keys. Frequently used external numbers are stored as “common abbreviated numbers” in the exchange. A total of 71 “individual abbreviated numbers” (your personal most frequently used external numbers) can be stored and used on the keys A to C on the telephone, and on the key-panel keys.
  • Page 51 Abbreviated Numbers Program individual abbreviated number How to program external numbers or dial codes on the keys A to C on the telephone and on the key-panel keys. prog Press (see display) 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 PHONE PROGRAMMING short-no.
  • Page 52 Abbreviated Numbers Dial-by-name You can program and activate directory numbers (extensions and common abbreviated numbers) on the programmable keys. Press to make a call (pre-programmed) Head Office Program dial-by-name How to program an internal directory number on a programmable key. prog Press (see display) Press (see display)
  • Page 53 Abbreviated Numbers Integrated telephone directory You can search for all directory numbers and common abbreviated numbers in the integrated telephone directory. directory Press (see display) The display shows: 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 internal external return You can choose between internal telephone directory that contains all directory numbers, and external telephone directory that contains all common abbreviated numbers.

  • Page 54: Call Metering

    Call Metering Call Metering When the BusinessPhone Communication Platform is provided with metering information from the public net, the call metering function can be used to check the costs of outgoing calls. The BusinessPhone platform offers several options to obtain this information.
  • Page 55 Call Metering Read out cost counter for others You can read out and reset the cost counters for other extensions and trunk lines. If your system is equipped with a printer you have the opportunity to initiate a printout. *45# Dial The system shows the accumulated costs of your own extension since the last reset.
  • Page 56 Call Metering caller Press to read out an extension counter (see display) If the system is included in a network, you will be able to read out the costs of the tie lines in this menu. trunk Press to read out a trunk line counter (see display) 12 May 10:35 +15°^|| C= 0 I= 0...
  • Page 57 Call Metering display Press to show the counter on the display (see display) 12 May 10:35 +15°^|| C= 0 I= 0 COST 201: EUR print reset return In this menu you have the same possibilities as in the previous menu. It is also possible to reset without a printer. If you have not entered a specific directory number in this procedure, you will see the accumulated costs of the entire system.
  • Page 58 Printout The printout covers the following information: Example: Call Metering Information BusinessPhone Date: 02 05 12 Time: 10:53 ERICSSON AUSTRIA GmbH Pottendorfer Str. 25-27 1121 Vienna AUSTRIA Reason for print out : Read Division : Total system Group : Callers...
  • Page 59 Date: Shows the date of the print out. Time: Shows the time of the print out. Ericsson Austria GmbH 4 lines with 50 characters per line are free for definition. Pottendorfer Str. 25-27 For example, for the company address. 1121 Vienna...
  • Page 60 Call Metering Integrated system check To avoid a loss of the counter values during reconfigurations of the system, an integrated system check offers you the opportunity to read out all the counters which were not reset before the reconfiguration. To initiate the system check you need a special class of service (please ask your system administrator if this feature is available on your phone).
  • Page 61 Call Metering reset Press to reset the faulty record (see display) In this case no print out will be initiated to the connected printer. return Press to return to previous menu (see display) Operator supervised call An extension can order an external call to be metered. The caller can remain on the line or hang up (off line) while you establish the call.
  • Page 62 Call Metering If you want to register the cost information: Press again The call is registered on the callers individual call meter. Clear Press to disconnect the call Option 2 Registration on a specified account number: Press (pre-programmed) Account Dial the account number Press again (pre-programmed) Account Continue setting up the external call.

  • Page 63: Group Facilities

    Group Facilities Group Facilities When you are working together in a team the following group facilities can be very useful. You can page your colleagues, give them telephone attendance or pick-up their incoming calls. Loudspeaker paging You can page all extensions in a group and give a voice message. Press (pre-programmed) Paging All extensions in a group are called.
  • Page 64 Group Facilities Supervision/Telephone attendance A function-key can also be programmed for supervision and handling calls for a group of extensions. If a supervision/ attendance-key is programmed on your telephone, you are able to call the other group-members or answer incoming calls for the group by pressing the key and monitor the activity of other extensions (free, busy, called).
  • Page 65 Group Facilities Group hunting Your telephone can be included in one or several hunt groups. In a hunt group all members are represented with one common directory number. 16 hunt groups can be programmed, each containing 1 to 20 members. A member can be either an extension number, an operator console or a fictive number.
  • Page 66 Group Facilities Answer calls Answer group hunting calls in the normal way Log out To log out from one hunt group: #28* Dial Dial the hunt group code Please ask your system administrator for the configured number. Press Note: If you are logged in to more than one hunt group and log out from one of them, the display will show the following text: 12 May 10:35...
  • Page 67 Group Facilities Common bell The common bell facility allows all extensions of the system (operator included) to pick-up the call from an extension that has been predefined as a common bell extension. Dial the common bell pick-up code Please ask your system administrator for the common bell pick-up code.

  • Page 68: Other Useful Facilities

    Other Useful Facilities Other Useful Facilities By using these facilities your productivity will be increased, e.g. you can set reminders for important meetings, place the costs for external calls on separate accounts, listen to music via the loud- speaker and much more ... Account number You can place the costs for external calls on a selected account number (up to 15 digits).
  • Page 69 Other Useful Facilities Reminder The phone can be set to remind you at any time within the next 24 hours (multiple settings are allowed). *32* Dial Dial reminder time (00-23) hour + (00-59) minute. Example: 1430. 12 May 10:35 +15°^|| C= 0 I= 0 *32* REMINDER TIME...
  • Page 70 Other Useful Facilities Background music You can listen to background music over the loudspeaker on your phone by pressing a pre-programmed Music key, or by entering the number for the music channel. Please ask your system administrator for the configured number. Press to activate the music (pre-programmed) Background music The music automatically switches off when you make or receive...
  • Page 71 Other Useful Facilities Intercom line A two-way direct call function between two extensions, for instance in executive-secretary communication. Press (pre-programmed) Intercom secretary Speech Press to establish an intercom call Clear Press to cancel the intercom call Direct Inward System Access (DISA) If you are working externally and you have the need to make business calls, call your company and use the company PBX to make an external call to the desired party.

  • Page 72: Security

    Security Security You can block your extension in order to prevent unauthorized use of your telephone, e.g. if your external calls are placed on a specific account number. Block extension *72# Dial to block your extension Verification tone. Clear Press to finish the procedure Un-block extension #72* Dial...
  • Page 73 Security Select password You can use your four-digit password for blocking your phone from unauthorized use, for making external calls from any blocked extension, for entering the message system or when you are using the DISA function. Note: The first time you enter the message system you might be requested to change your password if it is default (0000).
  • Page 74 Security Bypass blocked extension In order to make a call, you can temporarily bypass a blocked extension. Bypass own extension *72* Dial Dial your password Press Dial tone. You can make one call from your extension. Bypass another extension This makes it possible to make a call on another, blocked extension, by using your password.

  • Page 75: Least Cost Routing

    Least Cost Routing Least Cost Routing Least Cost Routing (LCR) automatically selects the cheapest way to establish the connection to the desired external number. Please ask your system administrator if this function is installed in your system. If the extension has been configured to use LCR, each external call will be analysed and the cheapest way will be selected.

  • Page 76: Isdn Facilities

    ISDN Facilities ISDN Facilities This chapter is only relevant when your system is connected to a digital trunk line (ISDN-trunk line). It provides a general view of all the (supplementary) services available from the public net which are supported by the system. The services from the public net differ from market to market.
  • Page 77 ISDN Facilities Answer an incoming call from an ISDN-line A ring signal and a flashing lamp indicates an incoming call, answer the call in the normal way. One of the following four cases will occur. Example 1: The public net provides the number of the caller. Mr.
  • Page 78 ISDN Facilities Make an external call on an ISDN-line Establish an external call in the normal way. If the called party is also connected to a digital trunk line, your public number is shown on the called party’s display. If the connected party number differs from the dialled one (for example: diversion or pick-up from another extension), your display shows the new number.
  • Page 79 ISDN Facilities Malicious call identification If you are disturbed by malicious external incoming calls, you can request a number tracing from the network provider. If you cannot see the number of the caller or connected party (because of an activated number suppression), you have the possibility to register the number in the public network during the call.
  • Page 80 ISDN Facilities Number secrecy By pressing a pre-programmed “number secrecy” key you can choose not to show your complete number (public + extension number) to the connected party. 12 May 10:35 +15°^|| C= 0 I= 0 ||> 738 SPEECH< ||>DISPLAY REST <...

  • Page 81: Optional Equipment

    Optional Equipment Optional Equipment This chapter describes optional features that can be used together with your BusinessPhone telephone. Expansion key panel Each key panel offers 17 additional keys for storing of your most frequently used telephone numbers and functions, and for supervising extensions.
  • Page 82 Optional Equipment Alarm interface unit This plug-in module is fitted into the bottom of the telephone.It makes it possible to transfer alarm signals from various devices via the telephone to the exchange and to a pre-defined extension. A special circuit layout provides maximum functional security. To a telephone fitted with an alarm interface unit you can connect devices such as bathroom alarms for hotel rooms, emergency alarms for hospitals, bank security alarms and supervision of...
  • Page 83 Optional Equipment Headset The following headset functions are available. Note: To use the headset functions your telephone has to be equipped with option unit DBY 410 02. How to install the option unit, see separate installation instructions provided with the option unit. Activate/Deactivate the headset Press the headset key to activate/deactivate Headset...
  • Page 84 Optional Equipment Headset with group listening Press to toggle between headset with or without group listening Headset to handsfree Press Press the headset key (pre-programmed) Headset Handsfree to headset Press the headset key (pre-programmed) Headset BusinessPhone – Operator’s Console...

  • Page 85: Programming

    Programming Programming If you require frequent use of certain functions, you may program them on the programmable keys. When you want to use the function, just press the key. Notes: The dual-function keys allow programmed functions and short numbers to be combined on the same keys.
  • Page 86 Programming Program a function How to program a function on a programmable key. Note: Some functions can also be programmed as individual abbreviated numbers, see section “Abbreviated Numbers” on page prog Press (see display) Press (see display) Press the desired programmable key change Press (see display) forward...
  • Page 87 Programming Select ringing character Select ringing character (0-4) See section “Function codes and required data” on page 89. enter Press (see display) Clear Press to finish programming After approximately 10 seconds, the function key is active. Example: You want to supervise extension 234 on a programmable key with one delayed ringing signal.
  • Page 88 Programming forward Press until supervision is shown (see display) Note: You can also press “backward”. enter Press (see display) 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 ASSOCIATED NUMBER store return Enter extension number store Press (see display) 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 RING TYPE...
  • Page 89 Programming Function codes and required data Programming Function Function Associated Ringing name name code number character NAMECALL Dial-by-name Extension number — SUFFIX DIGIT Camp-on — Automatic call-back — Answer calls, another — extension Radio paging — Intrusion — EXTERNAL LINE External line Directory number of line 0 –...

  • Page 90: Display Info

    Display Info Display Info The display assist your actions on the phone with step-by-step instructions. Display info The tiltable display consist of 5 rows, with space for 40 characters on each row. The fields in the display consists of the following information.
  • Page 91 Display Info During an external outgoing call the third line will show the directory number of the external line and dialled/connected telephone number. The fourth line displays the call type. 12 May 10:35 +15°^|| C= 0 I= 0 || 701 1234567890 || EXTERNAL save...
  • Page 92 Display Info Status information The status information of incoming and outgoing calls is sometimes given as an abbreviation and sometimes as a complete word: ABSENT Radio paging receiver not in use. BLOCKED Number or function blocked. BUSY Extension is busy (queue situation is displayed). COMPLETE Ordered paging is completed.

  • Page 93: Visible Signals

    Visible Signals Visible Signals The key lamps on your telephone indicates with different signals the traffic state of the ongoing call or function. Lamp indications Extinguished lamp The function is not active. Steady light The function is active. Slowly flashing lamp The line (or function) is put on hold.

  • Page 94: Audible Adjustments

    Audible Adjustments Audible Adjustments In order to satisfy your personal needs, the BusinessPhone Communication Platform is equipped with many options to set and adjust a personal volume, ringing signal and answer mode. Personal settings Setting up the console to meet your requirements. prog Press (see display) 12 May 10:35...
  • Page 95 Audible Adjustments Answer mode You can select between three different answer modes: 1. Answer manually with hook (default value). 2. Answer manually with answer key. 3. Answer automatically. (The call is connected automatically without pressing a key.) Note: If you have placed a call on a monitor or loop key with mode 3 selected, the mode will temporarily switch to mode 2 (to give the user a chance to pick-up incoming calls from operator queue or calls parked on a...
  • Page 96 Audible Adjustments Extend mode You can select between three different extend modes: 1. Extend manually with hook (default value). 2. Extend manually with extend key. 3. Extend automatically. (The call is extended automatically without pressing a key.) extend Press (see display) 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0...
  • Page 97 Audible Adjustments Handset and loudspeaker volume Use the volume keys. You can set different volume levels for internal and external calls and for background music. During a call, adjust handset listening volume in handset mode. Adjust loudspeaker volume in monitor mode or during background music. Press to change the volume Ringing signal By programming, you can adjust ringing type (2 types), ringing...
  • Page 98 Audible Adjustments Ringing volume volume Press (see display) You will hear the selected volume (0...lowest volume, 9...highest). 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 PROGRAMMING VOLUME LEVEL: lower higher return lower Press lower or higher to change the level (see display) Clear Press to finish the procedure Note: This programming is not applicable when you have...

  • Page 99: Tones And Signals

    Tones and Signals Tones and Signals Tones Tones are audible in the handset. Dial tone (System ready to accept digits) Special dial tone (System ready to accept digits, active diversion on telephone) Ringing tone - repeated after 4 s (Ringing signal to called party) Special ringing tone - repeated after 4 s ((Ringing signal to line 2)
  • Page 100 Tones and Signals Signals Ringing signals are emitted from the phone. Internal ringing signal - repeated after 4 s External ringing signal - repeated after 4 s Automatic call-back signal Note: The tones and ringing signals in this guide refer to the standard system but may vary between countries.

  • Page 101: Write Text

    Write Text Write Text It is necessary to write text, e.g. when you are typing absent information, sending a text message or searching the integrated telephone directory. Use the keypad to write text, e.g. when you are sending a text message. You have selected text mode. Select characters by pressing digits repeatedly Example: Press a digit...

  • Page 102: Useful Hints

    Useful Hints Useful Hints Connections between external lines With your BusinessPhone PBX, you can establish an external call diversion or a conference with more than one external party or transfer an external call to another external destination (e.g. a mobile phone). These features are very useful for everyday business life.

  • Page 103: Installation

    Installation Installation Install cables Cable to handset Cable to exchange Space for personal directory list (optional) Wall mounting screw holes You can put the cable to the handset in any of the two notches underneath the telephone. The cable to the exchange has to be plugged in “LINE”.
  • Page 104 Installation Wall mounting handset hook When mounting on a wall, you have to pull out and turn the hook. Install stand and adjust telephone Press to decrease angle Pull to increase angle Tiltable display Adjustable angle BusinessPhone – Operator’s Console...
  • Page 105 Installation Install key panel 24 V a.c. connection when more than two key panels are used. Connection must be to the first key panel Connect cable Attach key panel unit Secure with screws Install stand When connecting one or two optional key panels to your telephone the DBY 409 01 key panel may be used.
  • Page 106 Installation Placing the telephone • Do not place your telephone on sensitive surfaces. Use a non- slippery pad to protect your furniture from possible damage. • Do not place your telephone near sources of extreme heat, e.g. near the radiator. •...

  • Page 107: Glossary

    Glossary Glossary Abbreviated Number Dialling Camp-on Initiating a call to a pre-programmed number To place (queue) a call to a busy extension. The by dialling a code or pressing a key. extension may have one or more calls camped Short numbers can be: on already.
  • Page 108 Glossary Diversion Information Incoming calls to an extension are diverted to Internal callers are informed about absence another directory number (extension, common and time of return. External callers are diverted abbreviated number or the operator). to the operator, where the same information is There are three possibilities: available.
  • Page 109 Glossary Mailbox Off duty The mailbox system controls the messages A key on the operator console. When Off duty that are left for or sent by you when you are is activated all external calls to the operator absent. See section “Mailbox System”...
  • Page 110 Glossary Serial call Tie line An external caller may wish to speak to several An external line from the private network. extensions sequentially. The serial call will recall the operator each time an extension terminates Transfer a conversation. See section “During Calls”...

  • Page 111: Index

    Index Index Abbreviated Numbers 50 Change sending extension 42 Common abbreviated numbers 50 Check and store received messages 44 Dial-by-name 52 Check sent messages 43 Individual abbreviated numbers 50 Cleaning the telephone 106 Integrated telephone directory 53 Common abbreviated numbers 50 Account number 68 Common bell 67 Alarm interface unit 82...
  • Page 112 Index Group Facilities 63 Key-system 63 Common bell 67 Lamp indications 93 Group hunting 65 Last external number redial 15 Key-system 63 Least Cost Routing 75 Loudspeaker paging 63 Loudspeaker paging 63 Supervision 64 Mailbox System 48 Telephone attendance 64 Common mailbox system 48 Group hunting 65 Make an external call on an ISDN-line 78...
  • Page 113 Index Read out your own cost counter 54 Signals 100 Receive information for diverted calls 30 Silent ringing 12 Reminder 69 Supervise long distance calls 20 Repeat message 42 Supervision 64 Returned messages 43 Tape recorder 82 Ringing signal 97 Telephone attendance 64 Save external number 14 Tones 99...
  • Page 114 Notes Notes BusinessPhone – Operator’s Console...
  • Page 115 Notes BusinessPhone – Operator’s Console...
  • Page 116 Notes BusinessPhone – Operator’s Console...

  • Page 117: Telephone Toolbox And Voice Guide

    Telephone Toolbox and Voice Guide Telephone Toolbox On the CD you will find helpful products and your User Guide in electronical format. Telephone Toolbox and Voice Guide Hardware requirements: CPU Pentium 200MHz, 64 MB RAM, 20 MB free memory on hard disk (optional) Sound card (recommended), CD-ROM drive (24X) Unimportant Text using EricssonSansMedium and EricssonSansBold to trigger the PostScript driver.
  • Page 119 Quick Reference Guide Answer calls During calls Answer: or Lift handset Switch to handsfree: Replace handset End the call: Clear Switch to handset: Lift handset Replace handset Group listening: Loop1 Make calls Individual hold: (Any free loop key) Internal calls: Ext.
  • Page 120 Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuous technology leadership. Providing innovative solutions in more than 140 countries, Ericsson is helping to create the most powerful communication companies in the world. © Ericsson Austria GmbH 2002...

This manual is also suitable for:

Businessphone 128iBusinessphone 250

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