Ericsson businessphone 250 User Manual
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Ericsson businessphone 250 User Manual

Ericsson businessphone 250 User Manual

Operator's console system telephone
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User Guide

Operator´s Console
System telephone for
BusinessPhone 250 and BusinessPhone 50

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  • Page 1: User Guide

    User Guide Operator´s Console System telephone for BusinessPhone 250 and BusinessPhone 50...
  • Page 2 Note: The features described in this user guide are related to version 5.0 of the BusinessPhone 250 and BusinessPhone 50 system. Some might not work in earlier versions of the system and/or might be protected by a hardware dongle that has to be bought separately.
  • Page 3 Quick Reference Guide and Quick Reference Card Operator´s Console System telephone for BusinessPhone 250 and BusinessPhone 50 Answer calls You get busy tone or no answer Answer: Lift handset Transfer to busy extension: info Press and hold End the call:...
  • Page 4 Quick Reference Guide and Quick Reference Card - Operator´s Console Transfer Messages Transfer a call: Extension Int. group No. Direct message: send Message Ext. No. send Speech (If you want to call-back Select type announce the call first) Message Check received Diversion messages: receive...

  • Page 5: Table Of Contents

    Index ..............105 Designation Card Manager and Voice Guide ..109 EN/LZTBS 102 197 R4B © Ericsson Austria AG 2001 All rights reserved. No parts of this publication may be reproduced, stored in retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher.

  • Page 6: Description

    Description Description Off duty Message Monitor Info Loop 3 Loop 2 PQRS WXYZ Loop 1 Notify Clear Speech Off duty Message Monitor Info Loop 3 Loop 2 PQRS WXYZ Loop 1 Notify Clear Speech Display 5x40 characters. See section ”Display info”. Menu function keys The functions depend on the traffic state and will be shown on the last line of the display.
  • Page 7 Description Info Enter information. See section ”Information”. Dual-function programmable keys (A-C) Storing numbers, program functions. See section ”Programming”. Dual-function programmable key (B) / Headset key a. Storing numbers and program functions. b. The headset function is only available with option unit (DBY 410 02) installed.
  • Page 8 Description Optional key panel (A-Q) 17 dual-function programmable keys per key panel. Four panels can be connected. Note: If one or two key panels are used, the optional key panel DBY 409 01 may be used. However, if three or four key panels are used, all optional key panels must be of type DBY 409 02.

  • Page 9: Attendance

    Attendance Attendance These facilities are for re-routing your incoming external calls to an alternative answering position. Off duty When you activate off duty, all incoming external calls to the operator queue will be routed to an alternative answering position. Activate Off duty Press to activate The lamp lights.
  • Page 10 Attendance Deactivate Off duty Press again to deactivate The lamp extinguishes. Console attended. Night switch This function switches the whole system to the night switch mode. The night switch mode routes all incoming external calls to a defined night answering position e.g. an answering machine. Press to activate (pre-programmed) Night The lamp lights.

  • Page 11: Incoming Calls

    Incoming Calls Incoming Calls Internal calls A ringing signal indicates an incoming call. The display shows the number and the name of the internal caller. External calls A ringing signal indicates an incoming call. If you are connected to a digital trunk line (ISDN), the display shows the number of the external caller and in case of diversion in the public net the display shows the number of the diverted as well as the calling party, see also section...
  • Page 12 Incoming Calls Silent ringing This function is useful if you do not want to be disturbed by the ringing of the telephone. Incoming calls will only be indicated on the display. Note: This function requires a certain release number of your telephone (for the Operator´s Console it is R5B or higher, see the underside of your telephone).

  • Page 13: Outgoing Calls

    Outgoing Calls Outgoing Calls Sometimes you make a call but the person is not available. These functions will help you in your attempts to establish contact with the called party. Make internal calls How to make internal calls. Dial an extension number or internal group number The status of the extension is displayed.
  • Page 14 Outgoing Calls Make external calls How to make external calls. Press the digit(s) for external call access External dial tone. Note: Which digit to press for external call access, depends on the configuration of the system. Press a pre-programmed line key Line out External dial tone.
  • Page 15 Outgoing Calls Save external number When you make an external call, you can save the number in order to redial it easily. Previously saved number is erased. The number may consist of up to 24 digits. Save number save Press before you finish the call (see display) Redial number redial Press to redial the saved number (see display)
  • Page 16 Outgoing Calls Option 2 To camp on the call: Notify Press Loop 1 Press any free loop key The key lamp shows steady light. The call is now in camped on state, with notification of free extension. You can answer new incoming calls.
  • Page 17 Outgoing Calls Intrusion and forced release If a called extension is busy, you can break into ongoing calls and give new calls priority. To intrude on the busy extension: info Press and hold (see display) The conversation partner of the busy extension, is shown in the display. Speech Press Speech...
  • Page 18 Outgoing Calls Option 2 The extension asks the caller to wait: Speech Press Speech Press again Speech connection with the caller. Inform the caller. Press to place the call The call will be placed automatically when it becomes free. Note: If the intrusion isn´t allowed, ask the caller to call back. Busy external line If no external line is available for your call: Notify...
  • Page 19 Outgoing Calls Intrusion on a busy external line You can break into a busy external line. info Press and hold (see display) The conversation partner of the busy external line, is shown in the display. Speech Press to intrude A warning tone is heard. Inform the external line of the new call. Speech Press again The person talking on the external line is disconnected.

  • Page 20: During Calls

    During Calls During Calls The BusinessPhone 250 and BusinessPhone 50 system allows you to handle calls in many different ways. You can switch between handset and handsfree/group conversation, mute the microphones, make an inquiry, transfer the call, create a conference or put the call on hold to perform other tasks.
  • Page 21 During Calls Option 1 Transfer right away: Note: Make sure, that you are connected to the desired party. Please read the notes and warnings in section ”Useful hints”. Press Replace the handset The call is transferred. External calls might only be transferred with the Transfer-key, if this state of connection is allowed by the system-programming.
  • Page 22 During Calls Operator hold Several incoming calls can be put on hold using this function. You have speech connection with the caller. Press (pre-programmed) Hold The call is put on hold. The key lamp shows a steady light. You can answer new incoming calls and also put calls on hold by pressing the key again during an ongoing call.
  • Page 23 During Calls Individual hold and monitor Incoming calls can be put on hold for monitoring. You are able to listen to the call on hold. Monitor Press The key lamp shows steady light. The call is put on hold. You can answer new incoming calls.
  • Page 24 During Calls Group listening You have an ongoing conversation via the handset. Press to switch the loudspeaker on or off When the lamp lights, the loudspeaker monitors the call. Note: You can adjust the volume, see section ”Audible adjustments”. From handset to handsfree You have an ongoing conversation via the handset.
  • Page 25 During Calls Conference You have an ongoing conversation and you want to establish a telephone conference. Dial the extension number of the third party Note: Is the ongoing conversation partner shown on the right display, then you have to press left Speech before you can call the third party.

  • Page 26: Call Ordering

    Call Ordering Call Ordering These functions allows you to order internal calls, external calls or an external line for other extensions. The ordering extension may or may not remain on line. Dial tone ordering An extension calls and orders an external line with dial tone. The caller remains on the line.
  • Page 27 Call Ordering Call ordering off line An extension calls and orders a call to an external or internal party. The caller does not remain on the line after ordering. Call the requested party The normal way of making an internal or external call. See sections ”Outgoing calls - Internal or external calls”.

  • Page 28: Diversion

    Diversion Diversion You may be the answering position for calls that are diverted from the extensions in the office. Receive information for diverted calls You have answered a call that is diverted to you. Information is registered on the extension. div-info Press and hold (see display) The information is shown.
  • Page 29 Diversion Change diversion address for another extension As an operator you have the possibility to change, activate or cancel the diversion address for another extension, for example when someone is ill and wants his calls to be answered by another person.
  • Page 30 Diversion Program and activate a new external diversion address To set a new individual external diversion address: * 2 2 * Dial Dial the extension number and press Dial the digit(s) for external call access and enter the new external diversion address A maximum of 24 digits.

  • Page 31: Information

    Information Information You can insert text or voice information for any extension in the system. This is useful for keeping the stored information up-to-date for colleagues who are out of their offices. Information can be of three kinds: 1) Pre-defined texts Enter the reason for the absence and the date and time of return.
  • Page 32 Information Enter information In order to enter information, you first have to select the address (extension number). Info Press 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 ABSENCE INFORMATION FOR: leave chnge-no. chnge-no. Press (see display) The info lamp lights. This function may not be allowed, please ask your system administrator.
  • Page 33 Information Pre-defined texts You have selected the address. pre-text Press (see display) 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 1 TIME OF RETURN BACK HHMM activate next-info return next-info Select appropriate info using next-info (see display) Enter ”Completing info” from the table below If you do not know the time of return, just activate.
  • Page 34 Information Pre-defined texts example: Vacation, back June 27 pre-text Press (see display) next-info Select appropriate info using next-info (see display) 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 5 VACATION BACK MMDD activate next-info return 0 6 2 7 Enter month and day activate Press (see display)
  • Page 35 Information Voice information You have selected the address. voice Press (see display) After a short tone the voice recorder starts. 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 RECORDING record play-back pause activate record Press and speak (see display) play-back Press to play-back and listen to your recording (see display) pause...
  • Page 36 Information Change information Info Press chnge-no. Press (see display) The info lamp lights. This function may not be allowed, please ask your system administrator. Dial the extension number 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 ABSENCE INFORMATION FOR: erase leave chnge-no.

  • Page 37: Internal Messages

    Internal Messages Internal Messages You can send a call-back, voice or text message when you call an extension and receive busy tone or get no answer. The system is also equipped with a dictaphone function. Your incoming messages are indicated on your telephone by a rapidly flashing message-key.
  • Page 38 Internal Messages call-back Select message type (see display) Note: After sending, you can repeat to other extensions. You can also change the sending extension number, if you want the message to be sent from someone else (if this function is allowed). Please ask your system administrator if you require this function.
  • Page 39 Internal Messages Text text Press to send a text message (see display) Only possible to display phones. See section ”Write text”. Message Press to finish the procedure The message is sent. The message lamp extinguishes. Repeat message You can easily send the same message to several destinations. When the message is sent, the display shows: 12 May 10:35 +15°^|| OPERATOR...
  • Page 40 Internal Messages Change sending extension When you have dialled the receiving extension number, you can define another extension as sender. The display shows: 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 FROM NUMBER: TO NUMBER: send chnge-no. chnge-no. chnge-no. Press (see display) The second function key from the left (F2).
  • Page 41 Internal Messages Check sent messages You can check the messages that are sent by you or by others. Message Press check Press (see display) 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 CHECK MESSAGES - OWN OR OTHERS ? return others Own messages...
  • Page 42 Internal Messages Check and store received messages You can check and store your received messages. Received messages are divided into following three categories: • New messages (not heard or read) • Heard/Read messages • Stored messages Note: Messages are deleted from the system after a certain time.
  • Page 43 Internal Messages Select options below: next Press to check the next message (see display) erase Press to erase the message (see display) store Press to store the message (see display) Up to 20 messages can be stored. Call-back messages cannot be stored.

  • Page 44: Mailbox System

    Mailbox System Mailbox System While you are away from the office, callers can leave messages in your individual or in a common mailbox. Common mailbox system If you divert your telephone to a common mailbox, the callers are able to leave messages there. Activate Divert your extension to the mailbox system.
  • Page 45 Mailbox System Retrieve messages - internally Press the common mailbox key (pre-programmed) Common mailbox Speech Press to connect During the procedure you will be asked for your extension number and your password. See section ”Security”. Retrieve messages - externally To retrieve your messages from an external position: Dial your company´s telephone number Dial the common mailbox number Speech...

  • Page 46: Abbreviated Numbers

    Abbreviated Numbers Abbreviated Numbers By using abbreviated numbers, you can make calls simply by pressing a few keys. Frequently used external numbers are stored as ”common abbreviated numbers” in the exchange. A total of 71 “individual abbreviated numbers” (your personal most frequently used external numbers) can be stored and used on the keys A to C on the telephone, and on the key-panel keys.
  • Page 47 Abbreviated Numbers Program individual abbreviated number How to program external numbers or dial codes on the keys A to C on the telephone and on the key-panel keys. prog Press (see display) 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 PHONE PROGRAMMING short-no.
  • Page 48 Abbreviated Numbers Dial-by-name You can program and activate directory numbers (extensions and common abbreviated numbers) on the programmable keys. Press to make a call (pre-programmed) Head Office Program dial-by-name How to program an internal directory number on a programmable key. prog Press (see display) Press (see display)
  • Page 49 Abbreviated Numbers Integrated telephone directory You can search for all directory numbers and common abbreviated numbers in the integrated telephone directory. directory Press (see display) The display shows : 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 internal external return You can choose between internal telephone directory that contains all directory numbers, and external telephone directory...

  • Page 50: Call Metering

    Call Metering Call Metering When the BusinessPhone system is provided with metering information from the public net, the call metering function can be used to check the costs of outgoing calls. The BusinessPhone system offers several options to obtain this information. Cost of the last call After finishing an outgoing external call, you have the possibility to see the cost of the last call.
  • Page 51 Call Metering Read out cost counter for others You can read out and reset the cost counters for other exten- sions and trunk lines. If your system is equipped with a printer you have the opportunity to initiate a printout. * 4 5 # Dial The system shows the accumulated costs of your own extension...
  • Page 52 Call Metering caller Press to read out an extension counter (see display) If the system is included in a network, you will be able to read out the costs of the tie lines in this menu. trunk Press to read out a trunk line counter (see display) 12 May 10:35 +15°^|| C= 0 I= 0...
  • Page 53 Call Metering display Press to show the counter on the display (see display) 12 May 10:35 +15°^|| C= 0 I= 0 COST 201: ATS print reset return In this menu you have the same possibilities as in the previous menu. It is also possible to reset without a printer. If you have not entered a specific directory number in this procedure, you will see the accumulated costs of the entire system.
  • Page 54 Printout The printout covers the following information: Example: Call Metering Information BusinessPhone Date: 01 05 12 Time: 10:53 ERICSSON AUSTRIA AG Pottendorfer Str. 25-27 1121 Vienna AUSTRIA Reason for print out : Read Division : Total system Group : Callers...
  • Page 55 Date: Shows the date of the print out. Time: Shows the time of the print out. Ericsson Austria AG 4 lines with 50 characters per line are free for definition. Pottendorfer Str. 25-27 For example, for the company address. 1121 Vienna...
  • Page 56 Call Metering Integrated system check To avoid a loss of the counter values during reconfigurations of the system, an integrated system check offers you the opportunity to read out all the counters which were not reset before the reconfiguration. To initiate the system check you need a special class of service (please ask your system administrator if this feature is available on your phone).
  • Page 57 Call Metering reset Press to reset the faulty record (see display) In this case no print out will be initiated to the connected printer. return Press to return to previous menu (see display) Operator supervised call An extension can order an external call to be metered. The caller can remain on the line or hang up (off line) while you establish the call.
  • Page 58 Call Metering If you want to register the cost information: Press again The call is registered on the callers individual call meter. Clear Press to disconnect the call Option 2 Registration on a specified account number: Press (pre-programmed) Account Dial the account number Press again (pre-programmed) Account Continue setting up the external call.

  • Page 59: Group Facilities

    Group Facilities Group Facilities When you are working together in a team the following group facilities can be very useful. You can page your colleagues, give them telephone attendance or pick up their incoming calls. Loudspeaker paging You can page all extensions in a group and give a voice message. Press (pre-programmed) Paging All extensions in a group are called.
  • Page 60 Group Facilities Group hunting Your telephone can be included in one or several hunt groups. In a hunt group all members are represented with one common directory number. 16 hunt groups can be programmed, each containing 1 to 20 members. A member can be either an extension number, an operator console or a fictive number.
  • Page 61 Group Facilities Log out To log out from one hunt group: # 2 8 * Dial Dial the hunt group code Please ask your system administrator for the configured number. Press Note: If you are logged in to more than one huntgroup and log out from one of them, the display will show the following text: 12 May 10:35...
  • Page 62 Group Facilities Common bell The common bell facility allows all extensions of the system (operator included) to pick up the call from an extension that has been predefined as a common bell extension. Dial the common bell pick up code Please ask your system administrator for the common bell pick up code.

  • Page 63: Other Useful Facilities

    Other Useful Facilities Other Useful Facilities By using these facilities your productivity will be increased, e.g. you can set reminders for important meetings, place the costs for external calls on separate accounts, listen to music via the loud- speaker and much more... Account number You can place the costs for external calls on a selected account number (up to 15 digits).
  • Page 64 Other Useful Facilities Reminder The phone can be set to remind you at any time within the next 24 hours (multiple settings are allowed). * 3 2 * Dial Dial reminder time (00-23) hour + (00-59) minute. Example: 1430. 12 May 10:35 +15°^|| C= 0 I= 0 *32*...
  • Page 65 Other Useful Facilities Background music You can listen to background music over the loudspeaker on your phone by pressing a pre-programmed Music key, or by entering the number for the music channel. Please ask your system administrator for the configured number. Press to activate the music (pre-programmed) Background music The music automatically switches off when you make or receive...
  • Page 66 Other Useful Facilities Doorphone The doorphone is used to monitor the admission to your company, i.e you can open the doorlock from your phone. Answering doorphone calls Press (pre-programmed) Doorphone You will be in speech connection with the calling party. Opening of the doorlock After you have answered the doorphone, you can open the door by dialling the door-opener’s directory number.

  • Page 67: Security

    Security Security You can block your extension in order to prevent unauthorized use of your telephone, e.g if your external calls are placed on a specific account number. Block extension * 7 2 # Dial to block your extension Verification tone. Clear Press to finish the procedure Un-block extension...
  • Page 68 Security Select password You can use your four-digit password for blocking your phone from unauthorized use, or for making external calls from any blocked extension. # * 7 2 * Dial to select a new password Dial your present password The default password is “0000”.
  • Page 69 Security Bypass blocked extension In order to make a call, you can temporarily bypass a blocked extension. Bypass own extension * 7 2 * Dial Dial your password Press Dial tone. You can make one call from your extension. Bypass another extension This makes it possible to make a call on another, blocked extension, by using your password.

  • Page 70: Least Cost Routing

    Least Cost Routing Least Cost Routing Least Cost Routing (LCR) automatically selects the cheapest way to establish the connection to the desired external number. Please ask your system administrator if this function is installed in your system. If the extension has been configured to use LCR, each external call will be analysed and the cheapest way will be selected.

  • Page 71: Isdn Facilities

    ISDN Facilities ISDN Facilities This chapter is only relevant when your system is connected to a digital trunk line (ISDN-trunk line). It provides a general view of all the (supplementary) services available from the public net which are supported by the system. The services from the public net differ from market to market.
  • Page 72 ISDN Facilities Answer an incoming call from an ISDN-line A ring signal and a flashing lamp indicates an incoming call, answer the call in the normal way. One of the following four cases will occur. Example 1 : The public net provides the number of the caller. Mr.
  • Page 73 ISDN Facilities Make an external call on an ISDN-line Establish an external call in the normal way. If the called party is also connected to a digital trunk line, your public number is shown on the called party´s display. If the connected party number differs from the dialled one (for example : diversion or pick up from another extension), your display shows the new number.
  • Page 74 ISDN Facilities Malicious call identification If you are disturbed by malicious external incoming calls, you can request a number tracing from the network provider. If you cannot see the number of the caller or connected party (because of an activated number suppression), you have the possibility to register the number in the public network during the call.
  • Page 75 ISDN Facilities Number secrecy By pressing a pre-programmed ”number secrecy” key you can choose not to show your complete number (public + extension number) to the connected party. 12 May 10:35 +15°^|| C= 0 I= 0 ||> 738 SPEECH< ||>DISPLAY REST <...

  • Page 76: Optional Equipment

    Optional Equipment Optional Equipment This chapter describes optional features that can be used together with your BusinessPhone telephone. Expansion key panel Each key panel offers 17 additional keys for storing of your most frequently used telephone numbers and functions, and for supervising extensions.
  • Page 77 Optional Equipment Option unit The Option unit DBY 410 02 is an optional accessory, to be installed on the bottom of your telephone set. The following devices can be installed via the Option unit: • Tape recorder • Extra bell or busy indication outside your door •...
  • Page 78 Optional Equipment Headset The following headset functions are available. Note: To use the headset functions your telephone has to be equipped with option unit DBY 410 02. How to install the option unit, see separate installation instructions provided with the option unit. Activate/Deactivate the headset Press the headset key to activate/deactivate (pre-programmed) Headset...
  • Page 79 Optional Equipment Headset with group listening Press to toggle between headset with or without group listening Headset to handsfree Press Press the headset key (pre-programmed) Headset Handsfree to headset Press the headset key (pre-programmed) Headset BusinessPhone - Operator´s Console...

  • Page 80: Programming

    Programming Programming If you require frequent use of certain functions, you may program them on the programmable keys. When you want to use the function, just press the key. Notes: The dual-function keys allow programmed functions and short numbers to be combined on the same keys. Remove the transparent cover in order to write the name beside the key.
  • Page 81 Programming Program a function How to program a function on a programmable key. Note: Some functions can also be programmed as individual abbreviated numbers, see section “Abbreviated numbers”. prog Press (see display) Press (see display) Press the desired programmable key change Press (see display) forward...
  • Page 82 Programming Select ringing character Select ringing character (0-4) See section ”Function codes and required data”. enter Press (see display) Clear Press to finish programming After approximately 10 seconds, the function key is active. Example : You want to supervise extension 234 on a programmable key with one delayed ringing signal.
  • Page 83 Programming forward Press until supervision is shown (see display) Note: You can also press “backward”. enter Press (see display) 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 ASSOCIATED NUMBER store return 2 3 4 Enter extension number store Press (see display) 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0...
  • Page 84 Programming Function codes and required data Programming Function Function Associated Ringing name name code number character NAMECALL Dial-by-name Extension number — SUFFIX DIGIT Camp-on — Automatic callback — Answer calls, another extension — Radio paging — Intrusion — EXTERNAL LINE External line Directory number of line 0–4...

  • Page 85: Display Info

    Display Info Display Info The display assist your actions on the phone with step-by-step instructions. Display info The tiltable display consist of 5 rows, with space for 40 characters on each row. The fields in the display consists of the following information.
  • Page 86 Display Info During an external outgoing call the 3rd line will show the directory number of the external line and dialled/connected telephone number. The 4th line displays the call type. 12 May 10:35 +15°^|| C= 0 I= 0 1234567890 || EXTERNAL save meter During an internal call the 3rd line will show the extension number...
  • Page 87 Display Info Status information The status information of incoming and outgoing calls is sometimes given as an abbreviation and sometimes as a complete word: ABSENT Radio paging receiver not in use. BLOCKED Number or function blocked. BUSY Extension is busy (queue situation is displayed). COMPLETE Ordered paging is completed.

  • Page 88: Visible Signals

    Visible Signals Visible Signals The key lamps on your telephone indicates with different signals the traffic state of the ongoing call or function. Lamp indications Extinguished lamp The function is not active. Steady light The function is active. Slowly flashing lamp The line (or function) is put on hold.

  • Page 89: Audible Adjustments

    Audible Adjustments Audible Adjustments In order to satisfy your personal needs, the BusinessPhone 250 and BusinessPhone 50 system is equipped with many options to set and adjust a personal volume, ringing signal and answer mode. Personal settings Setting up the console to meet your requirements.
  • Page 90 Audible Adjustments Answer mode You can select between three different answer modes: 1. Answer manually with hook (default value). 2. Answer manually with answer key. 3. Answer automatically (The call is connected automatically without pressing a key). Note: If you have placed a call on a monitor or loop key with mode 3 selected, the mode will temporarily switch to mode 2 (to give the user a chance to pick up incoming calls from operator queue or calls parked on a...
  • Page 91 Audible Adjustments Extend mode You can select between three different extend modes: 1. Extend manually with hook (default value). 2. Extend manually with extend key. 3. Extend automatically (The call is extended automatically without pressing a key). extend Press (see display) 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0...
  • Page 92 Audible Adjustments Handset and loudspeaker volume Use the volume keys. You can set different volume levels for internal and external calls and for background music. During a call, adjust handset listening volume in handset mode. Adjust loudspeaker volume in monitor mode or during background music. Press to change the volume Ringing signal By programming, you can adjust ringing type (2 types), ringing...
  • Page 93 Audible Adjustments Ringing volume volume Press (see display) You will hear the selected volume (0...lowest volume, 9...highest). 12 May 10:35 +15°^|| OPERATOR C= 0 I= 0 PROGRAMMING VOLUME LEVEL: lower higher return lower Press lower or higher to change the level (see display) Clear Press to finish the procedure Note: This programming is not applicable when you have...

  • Page 94: Tones And Signals

    Tones and Signals Tones and Signals Tones Tones are audible in the handset. Dial tone (System ready to accept digits) Special dial tone (System ready to accept digits, active diversion on telephone) Ringing tone -repeated after 4 s (Ringing signal to called party) Special ringing tone -repeated after 4 s (Ringing signal to line 2)
  • Page 95 Tones and Signals Signals Ringing signals are emitted from the phone. Internal ringing signal -repeated after 4 s External ringing signal -repeated after 4 s Automatic call-back signal Note: The tones and ringing signals in this guide refer to the standard system but may vary between countries. BusinessPhone - Operator´s Console...

  • Page 96: Write Text

    Write Text Write Text It is necessary to write text, e.g. when you are typing absent information, sending a text message or searching the integrated telephone directory. Use the keypad to write text, e.g. when you are sending a text message. You have selected text mode. Select characters by pressing digits repeatedly.

  • Page 97: Glossary

    Glossary Glossary Abbreviated Number Dialling Congestion Initiating a call to a pre-programmed number Lack of free voice channels prevents calls by dialling a code or pressing a key. from being connected. Short numbers can be: 1. Common, which means that all extensions Counter can use them.
  • Page 98 Glossary Diversion Bypass Intrusion This is useful for letting urgent calls through to To intrude on an ongoing call when a requested an extension where diversion is active. extension is busy. See section ”Outgoing calls”. See section ”Diversion”. ISDN Extension Integrated Services Digital Network.
  • Page 99 (internal or external). See section ”During calls” and ”Useful hints”. Private Branch Exchange. Your telephone Trunk line switching system (e.g. BusinessPhone 250). A trunk line is the same as an external line. Can be either digital or analog. BusinessPhone - Operator´s Console...

  • Page 100: Installation

    Installation Installation Install cables Cable to handset Cable to exchange Space for personal directory list(optional) Wallmounting screw holes You can put the cable to the handset in any of the two notches underneath the telephone. The cable to the exchange has to be plugged in ”LINE“.
  • Page 101 Installation Wall mounting handset hook When mounting on a wall, you have to pull out and turn the hook. Install stand and adjust telephone Press to decrease angle Pull to increase angle Tiltable display Adjustable angle BusinessPhone - Operator´s Console...
  • Page 102 Installation Install keypanel 24 V a.c. connection when more than two key panels are used. Connection must be to the first key panel Connect cable Attach key-panel unit Secure with screws Install stand When connecting one or two optional key panels to your telephone the DBY 409 01 key panel may be used.
  • Page 103 Installation Placing the telephone • Do not place your telephone on sensitive surfaces. Use a non-slippery pad to protect your furniture from possible damage. • Do not place your telephone near sources of extreme heat, e.g. near the radiator. • Make sure that the line cable isn´t creased.

  • Page 104: Useful Hints

    Useful Hints Useful Hints Connections between external lines With your BusinessPhone PBX, you can establish an external call diversion or a conference with more than one external party or transfer an external call to another external destination (e.g. a mobile phone). These features are very useful for everyday business life.

  • Page 105: Index

    Index Index Abbreviated numbers 46 Check sent messages 41 Common 46 Common abbreviated numbers 46 Dial-by-name 48 Common bell 62 Directory 49 Common mailbox system 44 Individual 46 Conference 25 Account number 63 Conference unit 76 Alarm interface unit 76 Cost of the last call 50 Answer an incoming call from an ISDN-line 72 Description 6...
  • Page 106 Index Free text information 31 Internal messages 37 Function codes and required data 84 Intrusion and forced release 17 Glossary 97 ISDN facilities 71 Group facilities 59 Answer call 72 Make call 73 Common bell 62 Malicious call 74 Hunt group 60 Number identification 71 Key-system 59 Number secrecy 75...
  • Page 107 Index Outgoing calls 13 Select password 68 Busy extension 15 Send message 37 Busy external line 18 Serial calls 23 Intrusion 17 Settings 89 Make 13 Short numbers 46 Redial number 15 Signalling mode 91 Save number 15 Signals 95 Supervise 19 Silent ringing 12 Password 68...
  • Page 108 Notes BusinessPhone - Operator´s Console...

  • Page 109: Designation Card Manager And Voice Guide

    Operating system: MS Windows 95/98, MS Windows 2000 or MS Windows NT 4 (service pack 3 or higher) No CD-ROM? Please send an e-mail to: businessphone.documentation@sea.ericsson.se and we will send you a personal copy for free! Voice guide for the integrated...
  • Page 111 Quick Reference Guide Answer calls During calls Answer: Lift handset Switch to handsfree: Replace handset Switch to handset: Lift handset End the call: Clear Group listening: Replace handset Individual hold: Loop1 Make calls (Any free loop key) Press flashing key to retake Internal calls: Ext.

  • Page 112: Ericsson Austria Ag

    This requires a true understanding of how businesses and professionals interact— Ericsson is the leading provider in the new an understanding that goes far beyond telecoms world, with communications meeting just the technological solutions that combine telecom and requirements.

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