Troubleshooting - York Fitness Excel 310 Owner's Manual

Troubleshooting

If you have a problem with your exercise cycle, before you do anything else please check
that all the cables have been connected correctly. Loose cables are very common and many
problems can be solved by making sure the cables are properly connected.
The following table details the most common problems and how to fix them. If you still have a problem
after going through the troubleshooting guide please call your local YORK distributor for advice.
PROBLEM
NO DISPLAY
NO SPEED DISPLAY
PARTIAL DISPLAY
NO PULSE SIGNAL
FOR YOUR OWN SAFETY, DO NOT OPEN PROTECTIVE CASING. IF ERROR PERSIST,
PLEASE CONTACT YOUR LOCAL YORK DISTRIBUTOR FOR ADVICE. KEEP THE
EQUIPMENT OUT OF USE UNTIL IT IS REPAIRED.
If you are having problems with your heart rate reading, please note that some fibres used in
clothes eg) polyester, create static electricity that may prevent a reliable heart rate reading. Mobile
phones, TV's, microwaves and other electrical appliances that generate an electromagnetic field
may also interfere with heart rate measurement.
CAUSE
No power
System halted
Wires are damaged or not connected properly Verify all wires are connected properly
Speed sensor is too far from magnet
The PA board is not connected properly
Wires are damaged or not connected
properly
Too much hand movement
Palms too wet
Hand Pulse Sensor is being gripped too tightly
User is wearing rings
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CORRECTION
Make sure power cord is plugged in
properly
Unplug and re-plug the power cord to reset
the system
Contact your local YORK distributor
Unplug and re-plug the power cord
Verify all wires are connected properly
Disconnect and re-connect all cables
Contact your local YORK distributor
Verify all wires are connected properly
Dry palms
Grip using moderate pressure
Remove all rings
Contact your local YORK distributor
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