Table of Contents
Advertisement
Call Park
To Park a call
Parking a call is very similar to putting a call on hold. The key
difference is, when you put a call on hold you can only retrieve the
held call from the phone that put the call on hold. With Call Park,
you can put a call on hold and pick it up from ANY phone within the
same Call Park Group. Each phone has 4 Park positions located on
the far right of the phone, labeled Park 1 through Park 4. Through
the Admin Portal, Call Park Groups can be creates so specific
groups of phones can park calls for each other. If you do not create
specific Call Park Groups, all phones are automatically assigned to
the Standard Call Park Group.
To create a Call Park Group which allows specific phone to park
calls for each other, login to the Admin Portal and click the Groups
Tab then select Call Park Groups.
To Park a Call:
1.
While on a call, press any one of the 4 PARK keys
currently in use
2.
The caller will be placed on hold and you will see the word
"HOLD" on your phone.
3.
The selected park button will flash on all phones in the
same Call Park Group (for example if you parked a call on
Park button 1, the Park button 1 will flash on your phone
and all other phones in your Call Park Group)
4.
To pickup the parked call, press the flashing park button on
any phone
When a call is parked on a phone, one of the lines on that phone
is used until the call is picked up by another phone. So, if you
park one call, you may only receive/ place one more call on that
phone until the parked call removed. If you park 2 calls on one
Note
phone, you cannot make or receive calls on that phone until at
least one of the parked calls is picked up.
Paging (Intercom)
To page to all phones
Paging allows you to speak to all phones at the same time through
their speaker phone. If you pick up the handset during a page, you
will hear the message in the handset. Paging is used to make
announcements such as "Jim, you have a visitor in the lobby" or to
let people know about a parked call such as "Susan, you have a call
waiting on Park 2". Paging will only notify phones not in use or not
set to DND.
.
not
Advertisement
Table of Contents
