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Accessline DPS FLEX Owner's Manual

Acc 1068- pug
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Download this manual See also: Owner's Manual
Cordless Phone Owner's Manual V.2
ACC 1068- PUG
AccessLine Communications
Owners Manual AccessLine 3-9-11
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Summary of Contents for Accessline DPS FLEX

  • Page 1 Cordless Phone Owner’s Manual V.2 ACC 1068- PUG AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 2: Table Of Contents

    Table of Contents Introduction ................. 6 Using this Document ............11 Basic Requirements ............11 Getting to know your DPS FLEX system ....... 12 Before you Begin Your Installation ........12 Assigning Extension Numbers and Phone Numbers to Phones ............15 Installing your DPS FLEX Phone System ......
  • Page 3 Forward Voicemail Messages via the Phone ..... 39 Logging into your Voicemail Box via the Web .... 39 Retrieving messages via the Web ....... 40 Forward Voicemail Messages via the Web ....40 To Create a Voicemail Group ........42 AccessLine Communications Owners Manual AccessLine 3-9-11...
  • Page 4 Creating a Speed dial for a Contact ......53 Groups of Contacts............53 Creating a Contact Group ..........54 Adding a Contact to a Group ........54 Call Log................. 54 Viewing Entries in the Call Log ........55 AccessLine Communications Owners Manual AccessLine 3-9-11...
  • Page 5 Resetting the Cordless Transmitter ........55 AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 6: Introduction

    Introduction Congratulations on purchasing the AccessLine DPS FLEX phone system and service. You will now be able to share your phone connection between fixed & wireless handsets and across multiple locations using the latest in ‘Voice over IP’ services. This User Guide will show you how to setup and use your new DPS FLEX phone system and service.
  • Page 7 If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. AccessLine Communications Owners Manual AccessLine 3-9-11...
  • Page 8 CP2002 Charger and the SALOM SSW-1444US adapter that comes with the product. Sensitive Electronic Environment Any radio-based equipment can potentially cause interference with other equipment and can be interfered from other equipment. This also applies for DECT equipment. However due AccessLine Communications Owners Manual AccessLine 3-9-11...
  • Page 9 Consult the dealer or an experienced radio/TV technician for help. WARNING: Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. AccessLine Communications Owners Manual AccessLine 3-9-11...
  • Page 10 RTX America Inc. Date Granted: 9/23/05 Grant Number: R0508295-4 Equipment Class: Part 15 Unlicensed PCS portable Tx held to ear Notes: RTX3080.32 FCC Rule Parts: 15D Frequency Range: 1921.54-1928.45MHz UL Identifier: E253011-A4-UL-1 Date Granted: 11/15/05 AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 11: Using This Document

    Where you don’t have data wiring, you may use the optional Wireless Adapters to connect Desk Phones to the optional Base Unit wirelessly. In order to use all the features of the DPS FLEX phone system and service, you must have the following: •...

  • Page 12: Getting To Know Your Dps Flex System

    Getting to know your DPS FLEX system Before you Begin Your Installation The DPS FLEX phone system is designed to use your existing broadband data connection as well as the existing data wiring in your office. Where you don’t have data wiring, you may use the optional Base Unit and Wireless Adapters to connect Desk Phones to the Base Unit wirelessly.
  • Page 13 This diagram depicts the setup options for Stand Alone Phones. Stand Alone Phones require you to purchase one phone line per phone (each phone can handle two simultaneous calls). You may have one or more phones at a given address. AccessLine Communications Owners Manual AccessLine 3-9-11...
  • Page 14 Phones and the optional Base Unit or they can be installed as Stand Alone Phones. Fax Adapter: This diagram depicts the setup options for the Fax Adapter. The Fax Adapter allows you to use your existing fax machine with the AccessLine DPS service. AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 15: Assigning Extension Numbers And Phone Numbers To Phones

    Packing list includes a list of your phones and their associated phone numbers and extension. You should have also received and email from AccessLine with the phone numbers and extensions associated with each enhanced services such as an Auto Attendant or WebFax.

  • Page 16: Installing Your Dps Flex Phone System

    Installing your DPS FLEX Phone System Installing Cordless Phones Cordless Phones can be installed in the following ways • Cordless Phones can be used with or without the Optional Base Unit • You may use up to 3 Cordless Phones per Cordless Transmitter.

  • Page 17: Setting Up The Cordless Phones

    120 VAC power outlet. 6. Insert the battery at an angle so that the metal contacts on the battery line up with the metal contacts in the phone. Press down to secure the battery in place. AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 18: Registering Cordless Phones

    9. Momentarily depress the reset button on the rear of the Cordless Transmitter. This will place the transmitter into “handset registration mode”, allowing it to automatically register with the new Cordless Handsets for a period of 5 minutes. AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 19: Activating The Service

    Before you can make or receive calls, you need to activate your phone line(s). This also activates the billing for your phone line(s). To activate your phone line(s): 1. Go to www.accessline.com/login and enter your Administrator Portal login name and password 2. On the 1st screen, click “Activate Phone Lines” button NOTE- You will activate all of your lines at once, so if there is no “Activate Lines”...
  • Page 20 AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 21: Cordless Phones

    Using Cordless Phones Introduction The DPS FLEX phone system supports up to 3 Cordless Phones per Cordless Transmitter. The Cordless Transmitter is used to connect the Cordless Phones to the AccessLine Network. The Cordless Transmitter can be plugged into any one of the 4 phone jacks on the back of the optional Base Unit or into your router or switch.

  • Page 22: Getting Started

    Cordless Phone. Each Cordless Phone has been assigned a phone number and extension number. This section describes the function of the lights on the Cordless Transmitter and some of the initial phone startup screens. AccessLine Communications Owners Manual AccessLine 3-9-11...
  • Page 23 Remains lit when the power is on. I-NET Remains lit when the Cordless Transmitter has an IP address and has been connected to the AccessLine Network. Flashes during boot. VOIP Remains lit when the Cordless Transmitter is connected to the...
  • Page 24 If you encounter problems registering your Cordless Phone, try removing the Cordless Phone from the charger for approximately 5 seconds, and then replacing it in the charger, Note and then resetting the CORDLESS TRANSMITTER once again. AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 25: Cordless Phone Key Descriptions

    OK key to select menu items whenever the icon appears at the bottom of the Cordless Phone screen. Navigation Keys - Scroll though menu items using the left, right, top, and bottom navigational keys. AccessLine Communications Owners Manual AccessLine 3-9-11...
  • Page 26 Black | Black - Indicates out of range of the Cordless Transmitter Yellow | Black - Indicates within range of the Cordless Transmitter, but not ready for calls Yellow | Yellow - Indicates within range of the Cordless Transmitter and ready for calls AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 27: Idle Mode Options

    To display the Main Menu on the Cordless Phone, press the circular OK key in the center of the navigation keys. The Cordless Phone Main Menu has five options to choose between when customizing and operating the phone. AccessLine Communications Owners Manual AccessLine 3-9-11...
  • Page 28 • Audio Settings • Telephony Settings • System Settings (the System Settings are preconfigured for use with your AccessLine service, therefore this menu item is disabled via an access code, for use by AccessLine technical support personnel only.) Contacts - Allows you to access and view your Contacts List.

  • Page 29: Using The Volume Control

    Making and Answering Calls The following sections describe how to make and answer phone calls with your Cordless Phones. Placing a call In Idle mode, enter the number you want to dial. key. Press the AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 30: Paging (Intercom)

    To call from an entry in the Call Log, do the following. In Idle mode, press OK to display the Main Menu. Select Call Log and press OK (or In Idle mode, press the Call log softkey). AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 31: Calling Using Redial

    If the phone is not in the charger, you must still press a key to answer a call. To enable or disable auto answer mode do the following. AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 32: Any Key Answer Mode

    When you receive an incoming call, the Caller ID Number (if available) will be displayed on the phone. An optional Caller ID Name feature is available from AccessLine that will allow the display of the caller’s name (if available). Contact AccessLine customer care for information regarding availability and pricing for this option.

  • Page 33: Placing A Call On Hold

    While on an active call with a call on hold you can swap calls, switching which call is on hold. To make the call on hold active and leave the active call on hold do the following. Press the Options softkey. AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 34: Conferencing Calls

    Press the Options softkey. Select Transfer, and press OK Dial the three digit extension number of the Cordless Phone or Desk phone that you want to transfer to. Press OK to transfer the call. AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 35: Blind Transferring To Another Phone Number

    You are now talking to the new party while the original caller is still on hold When you are ready to transfer, press the Options soft Select Transfer and press OK You phone will disconnect. AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 36: Parking A Call

    During an active call, press the Mute softkey. Press the Mute off softkey to unmute the call. Ending Calls Press the Red key. The Cordless Phone displays the call terminated icon and then returns to the idle state screen. AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 37: Voicemail

    Retrieving messages from your Cordless Phone 1. In Idle mode, press OK to display the Main Menu. 2. Select Messages and press OK (the number of messages will be displayed) 3. Press Play to access your messages AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 38: Retrieving Messages When You Are Away From The Office

    Press the fixed key with the envelope graphic Enter your PIN when prompted Press 8 for User Options Press 7 to change your PIN Enter the new 6 to 10-digit PIN when prompted. Record a Personal Greeting via the Phone AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 39: Forward Voicemail Messages Via The Phone

    Record an introduction to the message. Touch * to send the message Logging into your Voicemail Box via the Web Go to www.accessline.com/login Enter your Desk Phone Number and PIN Click Login AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 40: Retrieving Messages Via The Web

    Voicemail messages may be forwarded via email to anyone or forwarded directly into another person’s voicemail box (providing they are in your company and have an AccessLine phone) Once logged in click the Forward button associated with the voicemail message you wish to forward...
  • Page 41 Select the delivery method: Send a link to the voicemail message or sent the voicemail message as an attachment Click the Send button when finished AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 42: To Create A Voicemail Group

    Select the Display Format (what the email message looks like) Click Ok to save your changes To Create a Voicemail Group A Voicemail Group allows you to quickly forward a voicemail message to multiple other people without entering each person AccessLine Communications Owners Manual AccessLine 3-9-11...
  • Page 43 Sender- Able to send to this group Recipient- Able to receive messages sent to this group Click the Add button Repeat step 7 through 9 as necessary to add all of the members Click the Save button AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 44: Call Forwarding

    Enter the desired forwarding phone number, and press OK , then press the Yes softkey at the prompt to Save Press the Red key to go back to the idle menu AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 45: No Answer Call Forwarding

    Customizing Your Cordless Phone Entering Text, Numbers, and Symbols The Cordless Phone interface allows you to perform several options to customize your phone, some of which require you to enter text AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 46: Text Input Modes

    Note in the upper right corner of the screen. Input Symbols While inputting text or numbers, you can also insert symbol characters if required. AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 47: Time/Date And Time Zone

    If the time zone is incorrect, please contact AccessLine Customer Care. You can temporarily adjust your time zone as shown below, however to make this change permanent in your account you must contact AccessLine Customer Care.

  • Page 48: Setting Do Not Disturb

    To change the ringer melody, do the following. In Idle mode, press OK to display the Main Menu. Select Settings and press OK Select Audio settings, and press OK Select Ringer Melody, and press OK AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 49: Changing The Ringer Volume

    You can change this tone or disable it if required. To change the keypad sound: In Idle mode, press OK to display the Main Menu. Select Settings and press OK Select Audio settings, and press OK 4. Select Keypad sound, and press OK AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 50: Changing Advisory Tones

    Desk Phones. The Contacts List allows you to enter a name and multiple numbers for each contact, as well as entering them in a contact group and assigning a special ring tone. AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 51: Adding A Contact

    To edit an existing contact, do the following. In Idle mode, press OK to display the Main Menu. Select Contacts and press OK Select the contact you want to edit. Press the Options softkey. AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 52: Deleting A Contact

    If you’ve created a speed dial for a contact, for example, it is always the default number that is dialed. You can change the default number for a contact as required. To change the default number for a contact: AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 53: Creating A Speed Dial For A Contact

    Adding contacts to groups allows you to view pages of entries by group, simplifying looking people up in a large Contacts List. You can also assign ring tones to groups of contacts, helping you identify incoming calls. AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 54: Creating A Contact Group

    Cordless Phone, including a page of all calls, and then lists by category. The following icons apply to calls in the Call Log. Incoming Outgoing AccessLine Communications Owners Manual AccessLine 3-9-11...

  • Page 55: Viewing Entries In The Call Log

    CORDLESS TRANSMITTER (do not hold it down). • On the front of the CORDLESS TRANSMITTER, the POWER light will remain on steadily during a reset and the I-NET light will flash and the VoIP light will go out. AccessLine Communications Owners Manual AccessLine 3-9-11...
  • Page 56 VoIP light will come back on, indicating the CORDLESS TRANSMITTER is ready to use. Note: Check to be sure all Cordless Phones are registered (or reconnected) properly with the CORDLESS TRANSMITTER after the reset is complete. AccessLine Communications Owners Manual AccessLine 3-9-11...

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