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Accessline DPS FLEX Owner's Manual

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Owner's Manual V.1.1
AccessLine Communications
Owner's Manual AccessLine 8-23-11
ACC 1068- PUG
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Summary of Contents for Accessline DPS FLEX

  • Page 1 Owner’s Manual V.1.1 AccessLine Communications Owner’s Manual AccessLine 8-23-11 ACC 1068- PUG...

  • Page 2: Table Of Contents

    Important Safety instructions ..........7 FCC Information..............9 Using this Document ............16 Basic Requirements ............16 Getting to know your DPS FLEX system ....... 17 Before you Begin Your Installation ........17 Assigning Extension Numbers and Phone Numbers to Phones ............20 Installing your DPS FLEX Phone System ......
  • Page 3 Forward Voicemail Messages via the Web ....53 To Create a Voicemail Group ........55 Change the Number of Rings Before Voicemail Picks Up ........... 57 Additional Call Features ............57 Redial................57 Mute ................57 AccessLine Communications Owner’s Manual AccessLine 8-23-11...
  • Page 4 Answering Calls ............74 Answering a Call ............74 Answering a Call on the Speaker Phone ....74 Auto Answer Mode ............74 Any Key Answer Mode ..........75 Caller ID ................. 75 Handling Calls ..............75 AccessLine Communications Owner’s Manual AccessLine 8-23-11...
  • Page 5 Temporarily Changing Time Zone ....... 84 Setting Do Not Disturb ..........85 Setting Call Waiting ............85 Setting Audio ................ 86 Changing the Ringer Melody ........86 Changing the Ringer Volume ........86 Changing the Message Tone ........86 AccessLine Communications Owner’s Manual AccessLine 8-23-11...
  • Page 6 Changing the Time Zone of a Phone ......101 Changing the Outbound Caller ID of a Phone ..102 Changing the Failover Routing of a Phone ....103 Viewing Call History for a Phone ....... 103 Admin Portal Additional Features: ......104 AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 7: Introduction

    Introduction Congratulations on purchasing the AccessLine DPS FLEX phone system and service. You will now be able to share your phone connection between fixed & wireless handsets and across multiple locations using the latest in „Voice over IP‟ services. This User Guide will show you how to setup and use your new DPS FLEX phone system and service.
  • Page 8 Do not use the telephone to report a gas leak in the vicinity of the leak. CAUTION Use only 26 AWG line cord or larger for Central Office line connections. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 9: Fcc Information

    Mode of Operation USOC Jack Permissive RJ11C Systems Facility Interface Codes (FIC), Service Order Codes (SOC), USOC Jack Codes and Ringer Equivalence Numbers (REN) are shown in the table below for each port where applicable: AccessLine Communications Owner’s Manual AccessLine 8-23-11...
  • Page 10 Toll Restriction and Least Cost Routing Equipment The software contained in DPS FLEX phone system to allow user access to the network must be upgraded to recognize newly established network area codes and exchange codes as they are placed into service.
  • Page 11 If such advance notice is not practicable, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe this is necessary. AccessLine Communications Owner’s Manual AccessLine 8-23-11...
  • Page 12 Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. AccessLine Communications Owner’s Manual AccessLine 8-23-11...
  • Page 13 Never disassemble, customize or short-circuit batteries. Do not place battery in fire or heat the battery. Charge the battery or handset only in combination with CP2002 Charger and the SALOM SSW-1444US adapter that comes with the product. AccessLine Communications Owner’s Manual AccessLine 8-23-11...
  • Page 14 Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. AccessLine Communications Owner’s Manual AccessLine 8-23-11...
  • Page 15 RTX America Inc. Date Granted: 9/23/05 Grant Number: R0508295-4 Equipment Class: Part 15 Unlicensed PCS portable Tx held to ear Notes: RTX3080.32 FCC Rule Parts: 15D Frequency Range: 1921.54-1928.45MHz UL Identifier: E253011-A4-UL-1 Date Granted: 11/15/05 AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 16: Using This Document

    Where you don‟t have data wiring, you may use the optional Wireless Adapters to connect Desk Phones to the optional Base Unit wirelessly. In order to use all the features of the DPS FLEX phone system and service, you must have the following: Broadband Internet access...

  • Page 17: Getting To Know Your Dps Flex System

    Getting to know your DPS FLEX system Before you Begin Your Installation The DPS FLEX phone system is designed to use your existing broadband data connection as well as the existing data wiring in your office. Where you don‟t have data wiring, you may use the optional Base Unit and Wireless Adapters to connect Desk Phones to the Base Unit wirelessly.
  • Page 18 This diagram depicts the setup options for Stand Alone Phones. Stand Alone Phones require you to purchase one phone line per phone (each phone can handle two simultaneous calls). You may have one or more phones at a given address. AccessLine Communications Owner’s Manual AccessLine 8-23-11...
  • Page 19 Phones and the optional Base Unit or they can be installed as Stand Alone Phones. Fax Adapter: This diagram depicts the setup options for the Fax Adapter. The Fax Adapter allows you to use your existing fax machine with the AccessLine DPS service. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 20: Assigning Extension Numbers And Phone Numbers To Phones

    Packing list includes a list of your phones and their associated phone numbers and extension. You should have also received and email from AccessLine with the phone numbers and extensions associated with each enhanced services such as an Auto Attendant or WebFax.

  • Page 21: Installing Your Dps Flex Phone System

    Installing your DPS FLEX Phone System Installing the Optional Base Unit The Optional Base Unit allows you to: Have more phone than phone lines, also called Shared Lines Connect to an existing fax machine without purchasing an additional fax line...

  • Page 22: Connecting A Fax Machine To The Optional Base Unit

    “On” position. Connecting a Fax Machine to the Optional Base Unit The DPS FLEX phone system allows you to plug in your fax machine and receive and send faxes without having a separate fax line. Plug the existing phone cord from your fax machine into the yellow port on the back of the base unit marked “Fax”.

  • Page 23: Front Panel

    AccessLine. This way, you can continue to use that phone number and phone line with the DPS FLEX phone system until the number has been ported. To do so, plug the existing phone line into the orange line port labeled CO Line 1on the back of the base unit.

  • Page 24: Installing Desk Phones

    (there is a handset port and a headset port) 2. Connect the Desk Phone For your convenience, you have four options to connect your Desk Phones. You may use any or all of them AccessLine Communications Owner’s Manual AccessLine 8-23-11...
  • Page 25 Option 1. Plug your computer into the port on the back of the phone labeled To your router or To your PC wall jack AccessLine Communications Owner’s Manual AccessLine 8-23-11...
  • Page 26 3. Plug the Wireless Adapter long power cord into an outlet To avoid interference or static on the phone, place the Wireless Adapter away from the phone as shown. Note AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 27: Setting Up The Stand

    Step A Move the big U-type frame (4) downward. Step B Move the big U-type frame (4) downward to the flat level. The small U-type frame (5) will get flat concurrently. Step C Move the U-type leg (3) upward. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 28: Wall-Mounting A Desk Phone

    (2) for possible reuse in a desktop mode. Step D Seat the big U-type frame onto the back of IP phone. Step E Re-check that the power source switch is in the correct position. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 29: Installing Cordless Phones

    1. Open the Cordless Transmitter box and remove the Cordless Transmitter, Power Adapter, and black Ethernet cable. Connect one end of the black Ethernet cable to the LAN connector on the rear of the Cordless Transmitter. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 30: Setting Up The Cordless Phones

    Phone, Power Adapter, Battery, and Handset Cradle. 5. Connect the Cordless Phone Cradle power adaptor to the power connector on the rear of the phone cradle, and then plug the power adaptor into a 120 VAC power outlet. AccessLine Communications Owner’s Manual AccessLine 8-23-11...
  • Page 31 8. Install the optional Belt Clip by inserting the rounded end of the Belt Clip Cover removal tool into the slot on the top of the phone. Slide the cover upwards. Then, slide the Belt Clip down where you removed the cover. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 32: Registering Cordless Phones

    Cordless Handsets for a period of 5 minutes. Within a few minutes the Cordless Phone(s) should complete their registration with the Cordless Transmitter and the phone‟s display will show the extension number assigned to that phone. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 33: Installing A Fax Adapter

    3. Connecting Power Slide the plug-end into the power adapter. Then connect the power adapter to the “POWER” port on the back panel of the Fax Adapter. Connect the other end to a standard electrical outlet. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 34: Activating The Service

    Before you can make or receive calls, you need to activate your phone line(s). This also activates the billing for your phone line(s). To activate your phone line(s): 1. Go to www.accessline.com/login and enter your Administrator Portal login name and password 2. On the 1st screen, click “Activate Phone Lines” button AccessLine Communications Owner’s Manual AccessLine 8-23-11...
  • Page 35 NOTE- You will activate all of your lines at once, so if there is no “Activate Lines” button, then you have already activated the lines. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 36: Using Your Dps Flex Phone System

    3. Using Your DPS FLEX phone system System Description The DPS FLEX phone system supports up to 100 phones By using the optional Base Unit, you may purchase more phones than phone lines to increase your savings You can have as few as on phone at an address...

  • Page 37: Using The Desk Phone Display

    You can use the LCD menus to configure most settings of your Desk Phone. Press the LEFT soft key to start the menu selection process. This is the first display shown when you press the LEFT soft key. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 38: Navigate In The Menu

    You can also press the LEFT arrow of the Navigator Control key to roll back to the upper level of the menu tree without causing the system to resave. Numeric and Alpha Characters AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 39: Using The Speakerphone Key

    You may also use the Desk Phone with a headset. The Speakerphone key has a green light, which is lit whenever the Speakerphone Key has been pressed to go off-hook or to turn on the speaker. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 40: Using The Mute Key

    There is a red light on the top of the Desk Phone. This light flashes when there is an incoming call. It also lights up when a voice message has been left in your Voice Mailbox. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 41: Using The Function Keys

    There is a headset jack on the left side of the phone right next to where the curly handset cord plugs in. These are the phone navigation buttons. This is the “accept” button for actions on the phone navigation keys. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 42: Desk Phone- Basic Call Features

    Desk Phone– Basic Call Features Placing and Answering Calls Answering a call Each phone has been assigned a phone number from AccessLine. When that phone number is dialed, the phone associated with that phone number will ring. Answer a call that is ringing on the Desk Phone using the handset:...

  • Page 43: Handling Multiple Calls

    Place the first call on hold AND at the same time get dial tone to make the second call by pressing the button associated with the Line 2 softkey on the lower right of the LCD screen Dial the 10-digit phone number or 3-digit extension number AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 44: Call Hold

    An unsupervised call transfer is when you just transfer the call without waiting to tell the other party you want to transfer a call to them. AccessLine Communications Owner’s Manual AccessLine 8-23-11...
  • Page 45 Receive or place a call on your Desk Phone Press the TRANSFER key Dial *99 followed by the extension number of the desired person. DO NOT HANG UP AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 46: Call Park

    This call transfer method is used when you want to transfer a call without tying up two lines on your phone system. It uses the AccessLine network to transfer the call instead of the phone system. Receive a call on your Desk Phone...

  • Page 47: Paging (Intercom)

    Rejecting a Page To ignore a page, press the “Reject” button NOTE- If you have a call parked or on hold, either use the down arrow, pick up the handset or press the speaker phone key AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 48: Forwarding Incoming Calls

    Press the Key. Select “Always Forward” and press the Key. Select “Toggle” “Always Forward Toggle” will be displayed. Press the up or down arrows on the navigation pad to set this option to “Off” AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 49: Conference Calls

    Handset to speakerphone --You are using the handset and want to switch to speakerphone mode. Press and place the handset on hook. NOTE: The voice will not switch to speakerphone until you place the handset on hook. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 50: Using Voicemail

    Retrieving messages from your Desk Phone Press the Voicemail Button Enter your PIN when prompted. The system will say, “You have x new and y old voicemail messages” The following options are available through the keypad AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 51: Retrieving Messages When You Are Away From The Office

    Change your Voicemail PIN Press the fixed key with the envelope graphic Enter your PIN when prompted Press 8 for User Options Press 7 to change your PIN Enter the new 6 to 10-digit PIN when prompted. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 52: Record A Personal Greeting Via The Phone

    Record an introduction to the message. Touch * to send the message Logging into your Voicemail Box via the Web Go to www.accessline.com/login Enter your Desk Phone Number and PIN Click Login AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 53: Retrieving Messages Via The Web

    Voicemail messages my be forwarded via email to anyone or forwarded directly into another persons voicemail box (providing they are in your company and have an AccessLine phone) Once logged in click the Forward button associated with the voicemail message you wish to forward...
  • Page 54 Select the delivery method: Send a link to the voicemail message or sent the voicemail message as an attachment Click the Send button when finished AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 55: To Create A Voicemail Group

    Select the Display Format (what the email message looks like) Click Ok to save your changes To Create a Voicemail Group A Voicemail Group allows you to quickly forward a voicemail message to multiple other people without entering each person AccessLine Communications Owner’s Manual AccessLine 8-23-11...
  • Page 56 Sender- Able to send to this group Recipient- Able to receive messages sent to this group Click the Add button Repeat step 7 through 9 as necessary to add all of the members Click the Save button AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 57: Change The Number Of Rings Before Voicemail Picks Up

    You can also save, edit and use numbers on these lists. For example, if you see that someone called while you were out, but did not leave a message, AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 58: Speed Dial List

    “NEXT” key to move to the next character or numeral. On completion of the entry, press the Key. Press the LEFT arrow on the navigation pad until the display “Quit Confirm: Yes” appears. Press the Key. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 59: Personal Phone Book

    Press the Directory key or the DOWN arrow on the navigation pad to access the Personal Directory. Select the entry you wish to program. Up to 400 entries are available per Desk Phone. Press the “DIAL” button under the display. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 60: Auto Answer

    To enter a number, use the press the left softkey until NUM (for numeral) appears. Make the entry. Press the Key. When done, press the LEFT arrow on the navigation pad until the display “Quit Confirm: Yes” appears. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 61: Distinctive Ringing

    Phone‟s LCD screen. The information will continue to scroll until the phone has been answered. You must purchase Caller ID with Name as an optional feature in order to see the callers name displayed on your phone. Note AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 62: Extension Set-Up Options

    Controls the volume level to your ear when using the handset Handset Mic Controls the volume level to the other party when using the handset Speakerphone Controls the volume level coming out of the speakerphone AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 63: Using A Fax Machine

    Service: If your fax machine has an “ECM” (“Error Correction Mode) feature, please disable this function, Check your fax machine‟s speed (sometimes called “Baud Rate”), and set it to 9600 or lowest possible speed. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 64: Cordless Phones

    Cordless Phones Introduction The DPS FLEX phone system supports up to 3 Cordless Phones per Cordless Transmitter. The Cordless Transmitter is used to connect the Cordless Phones to the AccessLine Network. The Cordless Transmitter can be plugged into any one of the 4 phone jacks on the back of the optional Base Unit or into your router or switch.

  • Page 65: Getting Started

    The Cordless Phones and Cordless Transmitter are shipped to you pre-configured. You do not have to do any configuring or programming of the Cordless Phone. Each Cordless Phone has been assigned a phone number and extension number. This AccessLine Communications Owner’s Manual AccessLine 8-23-11...
  • Page 66 Remains lit when the power is on. I-NET Remains lit when the Cordless Transmitter has an IP address and has been connected to the AccessLine Network. Flashes during boot. VOIP Remains lit when the Cordless Transmitter is connected to the...
  • Page 67 If you encounter problems registering your Cordless Phone, try removing the Cordless Phone from the charger for approximately 5 seconds, and then replacing it in the charger, Note and then resetting the CORDLESS TRANSMITTER once again. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 68: Cordless Phone Key Descriptions

    OK key to select menu items whenever the icon appears at the bottom of the Cordless Phone screen. Navigation Keys - Scroll though menu items using the left, right, top, and bottom navigational keys. AccessLine Communications Owner’s Manual AccessLine 8-23-11...
  • Page 69 Black | Black - Indicates out of range of the Cordless Transmitter Yellow | Black - Indicates within range of the Cordless Transmitter, but not ready for calls Yellow | Yellow - Indicates within range of the Cordless Transmitter and ready for calls AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 70: Idle Mode Options

    To display the Main Menu on the Cordless Phone, press the circular OK key in the center of the navigation keys. The Cordless Phone Main Menu has five options to choose between when customizing and operating the phone. AccessLine Communications Owner’s Manual AccessLine 8-23-11...
  • Page 71 • Audio Settings • Telephony Settings • System Settings (the System Settings are preconfigured for use with your AccessLine service, therefore this menu item is disabled via an access code, for use by AccessLine technical support personnel only.) Contacts - Allows you to access and view your Contacts List.

  • Page 72: Using The Volume Control

    Making and Answering Calls The following sections describe how to make and answer phone calls with your Cordless Phones. Placing a call In Idle mode, enter the number you want to dial. Press the key. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 73: Paging (Intercom)

    To call from an entry in the Call Log, do the following. In Idle mode, press OK to display the Main Menu. Select Call Log and press OK (or In Idle mode, press the Call log softkey). AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 74: Calling Using Redial

    If the phone is not in the charger, you must still press a key to answer a call. To enable or disable auto answer mode do the following. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 75: Any Key Answer Mode

    When you receive an incoming call, the Caller ID Number (if available) will be displayed on the phone. An optional Caller ID Name feature is available from AccessLine that will allow the display of the caller‟s name (if available). Contact AccessLine customer care for information regarding availability and pricing for this option.

  • Page 76: Placing A Call On Hold

    While on an active call with a call on hold you can swap calls, switching which call is on hold. To make the call on hold active and leave the active call on hold do the following. Press the Options softkey. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 77: Conferencing Calls

    Press the Options softkey. Select Transfer, and press OK Dial the three digit extension number of the Cordless Phone or Desk phone that you want to transfer to. Press OK to transfer the call. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 78: Blind Transferring To Another Phone Number

    You are now talking to the new party while the original caller is still on hold When you are ready to transfer, press the Options soft Select Transfer and press OK You phone will disconnect. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 79: Parking A Call

    Voicemail Each Cordless Phone receives a Voicemail box which can record up to 90 minutes of messaging with a max of 5 minutes per AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 80: Setting Up The Voicemail Box For The First Time

    2. Select Messages and press OK (the number of messages will be displayed) 3. Press Play to access your messages 4. Enter your PIN when prompted The system will say, “You have ______ messages” AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 81: Call Forwarding

    Enter the desired forwarding phone number, and press OK , then press the Yes softkey at the prompt to Save Press the Red key to go back to the idle menu AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 82: Busy Call Forwarding

    Select Call Forwarding and press OK Select On No Answer, and press OK Select “Enabled”, and press OK (or select “Disabled” if you want to disable unconditional call forwarding) Enter the desired forwarding phone number, and press OK AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 83: Customizing Your Cordless Phone

    (even in the middle of text characters) by pressing the * key. To change the text input mode when on a screen that requires you to enter or edit characters do the following. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 84: Input Symbols

    If the time zone is incorrect, please contact AccessLine Customer Care. You can temporarily adjust your time zone as shown below, however to make this change permanent in your account you must contact AccessLine Customer Care.

  • Page 85: Setting Do Not Disturb

    To enable or disable call waiting do the following. From the idle screen, press the Options softkey. Select Call Waiting and press OK Select Enabled or Disabled and press OK AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 86: Setting Audio

    You can also disable message tones if required. To set a message tone on your phone, do the following. In Idle mode, press OK to display the Main Menu. Select Settings and press OK Select Audio settings, and press OK AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 87: Changing The Keypad Sound

    To enable/ disable silent mode: In Idle mode, press OK to display the Main Menu. Select Settings and press OK Select Audio settings, and press OK AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 88: Managing Contacts

    When entering the name, press the * key to toggle the input modes. The current input mode displays in the upper right corner of the screen. Press the Options softkey to select Insert symbol if required. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 89: Editing A Contact

    To delete a contact from the contacts list, do the following. In Idle mode, press OK to display the Main Menu. Select Contacts and press OK Select the contact you want to delete. Press the Options softkey. Select Delete contact, and press OK AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 90: Deleting All Contacts

    In Idle mode, press OK to display the Main Menu. Select Contacts and press OK Select the contact for which you want to create a speed dial, and press the Options softkey. Select Speed dial, and press OK AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 91: Groups Of Contacts

    Select the contact to add to a group and press the Options softkey. Scroll down to Edit contact and press OK On the Contacts page scroll past the icons to Groups and press OK AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 92: Call Log

    (All calls, Missed calls, Incoming calls, Outgoing calls). Use the Options softkey on each page to perform additional tasks on your Call Log entries, including: Add as contact Append to contact Call on VoIP Edit for call Delete Delete list AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 93: Resetting The Cordless Transmitter

    The Administrator has the ability to make configuration changes to phones and other pieces of equipment. Some changes can be made through the phone, but most changes and capabilities are accessed through the Admin Portal. Making Changes through a Desk Phone AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 94: Changing The Desk Phone Administrator Password

    “Phone lock: Off ” will be displayed. Press the up or down arrows on the navigation pad to set this option to “On”. Press the Press the LEFT arrow on the navigation pad until the display “Quit Confirm: Yes” appears. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 95: Making Changes Through The Web-Based Admin Portal

    The phone will unlock Making Changes through the Web-based Admin Portal The Admin Portal allows you to manage virtually all aspects of your AccessLine phone system and phone service. From the Admin Portal you may: Activate your phone lines View your Account Summary...

  • Page 96: Logging In

    In order to use the features of the Admin Portal, first you must log in to the website. You should have received an email from AccessLine with a link to a web page that helps you create your User Name and Password.

  • Page 97: Viewing A List Of Your Phone Numbers And Extensions

    To view detailed information or make a change to a phone, piece of equipment or service click the associated Edit button. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 98: Moving A Stand Alone Phone

    A Stand Alone Phone is a phone that is not associated with an optional Base Unit. You may move any Stand Alone Phone to a new address providing the address is within the AccessLine coverage area. Before moving the phone:...

  • Page 99: Moving A Shared Line Phone

    Base Unit (for example to a different floor or suite). You may also move all phone and the Base Unit to a new address providing the new address is within the AccessLine coverage area. Before moving the phone or phone system:...

  • Page 100: Changing The Extension Number Of A Phone

    1. Enter the new number in the required field 2. Click the Save button. Note- You may change the extension number to any other unused 3-digit number between 100 and 899 excluding 311, Note 411, 511, 611, 711 and 811. AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 101: Changing The Display Name Of A Phone

    The Time Zone controls the time displayed on the phone screen and the time stamp on the phone‟s call log. To change the Time Zone: 1. Select a new Time Zone from the list 2. Click the Save button AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 102: Changing The Outbound Caller Id Of A Phone

    Any other phone number assigned to your company Block Outbound Caller ID from the phone 2. Click the Save button Note: Changes to the Outbound Caller ID may take up 10 minutes to process. Note AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 103: Changing The Failover Routing Of A Phone

    Select the timeframe and method of viewing by clicking the month within the appropriate column: View - Will display your call history within your browser window Downloadable File - Will provide a "CSV" downloadable file that you may load into spreadsheet programs AccessLine Communications Owner’s Manual AccessLine 8-23-11...

  • Page 104: Admin Portal Additional Features

    Viewing a list of all your phone equipment Using your own Hold Music Creating Call Park Groups Creating Paging Groups Creating company-wide Voicemail Distribution Groups Viewing your invoice Viewing and changing your credit card information Viewing your Order History AccessLine Communications Owner’s Manual AccessLine 8-23-11...

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