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Table of Contents
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Summary of Contents for Accessline DPS FLEX
- Page 1 Vertical 4-Line Desk Phone Owner’s Manual ACC 1139- PUG...
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Page 2: Table Of Contents
Important Safety instructions ..........5 FCC Information..............7 Using this Document ............14 Basic Requirements ............14 Getting to know your DPS FLEX system ....... 15 Before you Begin Your Installation ........15 Assigning Extension Numbers and Phone Numbers to Phones ............18 Installing your DPS FLEX Phone System ...... - Page 3 Placing a call ..............36 Handling Multiple Calls ..........36 Answering a Second, Third or Fourth Call ....37 Placing a second call ............ 37 Call Hold ................ 38 Call Transfer ..............38 Call Park ................ 40 Paging (Intercom) ............40 Forwarding Incoming Calls ..........
- Page 4 Distinctive Ringing ............56 Inbound Caller ID ............56 Extension Set-Up options ............ 57 Do Not Disturb .............. 57 Additional Volume Adjustments ........57 Changing the Ring Type ..........58 Backlight Settings ............58 Administrator Functions ........... 59 Making Changes through a Desk Phone ......59 Changing the Desk Phone Administrator Password ..............
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Page 5: Introduction
Introduction Congratulations on purchasing the AccessLine DPS FLEX phone system and service. You will now be able to share your phone connection between fixed & wireless handsets and across multiple locations using the latest in „Voice over IP‟ services. This User Guide will show you how to setup and use your new DPS FLEX phone system and service. - Page 6 product should not be placed in a built-in installation unless proper ventilation is provided. This product should be operated only from the type of power source indicated in the manual. If you are not sure of the type of power source to your building, consult your dealer or local Power Company.
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Page 7: Fcc Information
FCC Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA. A FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant. - Page 8 Toll Restriction and Least Cost Routing Equipment The software contained in DPS FLEX phone system to allow user access to the network must be upgraded to recognize newly established network area codes and exchange codes as they are placed into service.
- Page 9 Consult the dealer or an experienced radio/TV technician for help. RF Radiation Exposure This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 8 inches (20 centimeters) between the radiator and your body.
- Page 10 the telephone company may request you to disconnect the equipment from the network until the problem is resolved. This equipment uses the following USOC jacks: RJ11C. It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is connected. This is to avoid damage to the equipment caused by local strikes of lightening and other electrical surges.
- Page 11 Please follow instructions for repairing if any (e.g. battery replacement section); otherwise do not alternate or repair any parts of device except specified. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.
- Page 12 You are advised not to place the DECT phone on or close (less than 10cm) to this kind of equipment, even in standby mode. Please also use the other documentation supplied with the various parts of your telephone system. Product Disposal Information Disposal of electrical and electronic products in countries outside the European Union should be done in line with the local regulations.
- Page 13 permitted levels of RF energy for the general population. The guidelines are based on the safety standards previously set by both U.S. and international standards bodies. These standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health. This device and its antenna must not be co-located or operating in conjunction with any other antenna or transmitter.
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Page 14: Using This Document
Where you don‟t have data wiring, you may use the optional Wireless Adapters to connect Desk Phones to the optional Base Unit wirelessly. In order to use all the features of the DPS FLEX phone system and service, you must have the following: Broadband Internet access... -
Page 15: Getting To Know Your Dps Flex System
Getting to know your DPS FLEX system Before you Begin Your Installation The DPS FLEX phone system is designed to use your existing broadband data connection as well as the existing data wiring in your office. Where you don‟t have data wiring, you may use the optional Base Unit and Wireless Adapters to connect Desk Phones to the Base Unit wirelessly. - Page 16 Shared Lines: This diagram depicts the setup options for a Shared Line system. Shared Line systems require the optional Base Unit. The Base Unit provides the ability to have more phones than phone lines as well as the ability to use an existing fax machine. By purchasing the optional Wireless Adapters you may also connect Desk Phones wirelessly.
- Page 17 Fax Adapter: This diagram depicts the setup options for the Fax Adapter. The Fax Adapter allows you to use your existing fax machine with the AccessLine DPS service. Setup Options that are not supported The following setup options ARE NOT supported:...
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Page 18: Assigning Extension Numbers And Phone Numbers To Phones
Packing list includes a list of your phones and their associated phone numbers and extension. You should have also received and email from AccessLine with the phone numbers and extensions associated with each enhanced services such as an Auto Attendant or WebFax. -
Page 19: Installing Your Dps Flex Phone System
Installing your DPS FLEX Phone System Installing the Optional Base Unit The Optional Base Unit allows you to: Have more phone than phone lines, also called Shared Lines Connect to an existing fax machine without purchasing an additional fax line... -
Page 20: Connecting A Fax Machine To The Optional Base Unit
“On” position. Connecting a Fax Machine to the Optional Base Unit The DPS FLEX phone system allows you to plug in your fax machine and receive and send faxes without having a separate fax line. Plug the existing phone cord from your fax machine into the yellow port on the back of the base unit marked “Fax”. -
Page 21: Front Panel
DPS FLEX phone system until the number has been ported. To do so, plug the existing phone line into the orange line port labeled CO Line 1on the back of the base unit. -
Page 22: Installing Desk Phones
Installing Desk Phones Desk Phones can be installed in the following ways You may connect up to 4 Desk Phones to the Optional Base Unit You may connect Desk Phones Wirelessly to the Optional Base Unit with the Optional Wireless Adapters You may connect Desk Phones to your existing router You may connect Desk Phones to any data wall jack on your existing network... - Page 23 Option 1: Connect Desk Phones using your existing data network Use the included phone cord and connect one end into the port on the back of the phone labeled and connect the other end into any data port on your network (router, switch or wall jack). To your router or wall jack Option 2: Connect Desk phones using your existing data network then connect the phones to your computer...
- Page 24 Option 3: Connect up to 4 phones directly to the Base Unit. Use the included phone cord and connect one end into the port on the back of the phone labeled and connect the other end into one of the four green phone ports on the back of the base unit. To the Base Unit From the phone Option 4: Connect phones wirelessly within 40’...
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Page 25: Setting Up The Base
3. Connect Power to the Desk Phone Use the included power cord and plug one end into the back of the phone and the other end into the wall outlet. The phone will indicate that it is configuring itself. Once the phone has finished its configuration, it is ready to make and receive phone calls. - Page 26 Retractable pin Stationary pin Step A: Release the tab attached to the retractable pin from the lock and flip the tab down. Retract the pin by sliding it inward. Flip the tab down to unlock Slide pin Step B: Place the phone on a flat surface face down with the bottom of the phone facing you.
- Page 27 This side first (stationary pin) Step C: Align the stand so the retractable stand pin can be slid into the phone Slide pin Step D: Push the tab of the retractable stand pin up and snap it into the lock...
- Page 28 Step E: Pull-in the U-type leg (attached to the phone) and seat it at about a 45º-angle position in base -Or- Step F: Pull-in the U-type leg (attached to the phone) and seat it at about 60º-angle position in the base...
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Page 29: Activating The Service
Before you can make or receive calls, you need to activate your phone line(s). This also activates the billing for your phone line(s). To activate your phone line(s): 1. Go to www.accessline.com/login and enter your Administrator Portal login name and password 2. On the 1st screen, click “Activate Phone Lines” button NOTE- You will activate all of your lines at once, so if there is no “Activate Lines”... -
Page 30: Using Your Dps Flex Phone System
3. Using Your DPS FLEX phone system System Description The DPS FLEX phone system supports up to 100 phones By using the optional Base Unit, you may purchase more phones than phone lines to increase your savings You can have as few as on phone at an address... - Page 31 Part Name Description of function To hang-on and hang-off of handset.. Hook switch For ring and hands-free talking. Speaker Handset For the placement of handset (Transmitter end). bottom cradle The message LED. This red LED is used to indicate incoming call arrival, register status, or message waiting.
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Page 32: Using The Desk Phone Display
Group will start flashing green. To pick up a parked call, anyone using a phone in the same Call Park Group will press the flashing button to be connected with the parked call. The other buttons are DND, Lock, Auto Answer and Call Records [1], [2], …, [9], [*], [0], [#]: The numeric keypad for dialing numbers. -
Page 33: Navigate In The Menu
You can use the LCD menus to configure most settings of your Desk Phone. Press the LEFT soft key to start the menu selection process. This is the first display shown when you press the LEFT soft key. Navigate in the Menu Use the Navigator Control key to scroll to the desired item. - Page 34 Pressing the checkmark (OK) key again will confirm and save the setting of the item you selected, and cause you to return to the previous menu. Thereafter, the menu will roll back to the upper level of the menu tree. You can also press the LEFT arrow of the Navigator Control key to roll back to the upper level of the menu tree without causing the system to resave.
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Page 35: Using The Speakerphone Key
Using the Speakerphone Key You can use the Speakerphone Key to have a conversation without having to lift the handset. Press the Speakerphone Key to go off- hook, as if the handset were lifted with the Desk Phone speaker and microphone replacing the handset. -
Page 36: The Ringing / Message Waiting Light
Answering a call Each phone has been assigned a phone number and extension number from AccessLine. When that phone number or extension is dialed, the phone associated with that phone number will ring. Answer a call that is ringing on the Desk Phone using the handset:... -
Page 37: Answering A Second, Third Or Fourth Call
Answering a Second, Third or Fourth Call If you are on a call and another call comes in to your phone you will hear a tone from the phone and see the word “calling” on the top line of the display. The next available Call Key will flash green.. There are two ways to answer the second call: Method 1 Place the first call on hold AND at the same time answer... -
Page 38: Call Hold
If a number on an incoming call matches a number in the system speed dial list, the name in the list will be displayed. Note Call Hold To place a call on hold When you place a call on hold, the caller will be presented with the standard phone system hold music. - Page 39 This call transfer method is used when you want to transfer a call without tying up two lines on your phone system. It uses the AccessLine network to transfer the call instead of the phone system. Receive a call on your Desk Phone...
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Page 40: Call Park
Call Park To Park a call Parking a call is very similar to putting a call on hold. The key difference is, when you put a call on hold you can only retrieve the held call from the phone that put the call on hold. With Call Park, you can put a call on hold and pick it up from ANY phone within the same Call Park Group. -
Page 41: Forwarding Incoming Calls
To group specific phones so only they receive specific Paging calls, login to the Admin Portal and click the Groups Tab then select Paging Groups. Initiating a Page Either pickup the handset or uses the speaker phone Dial the Paging Group (9100 is the Standard Paging Group for all phones). -
Page 42: Cancel Forward All Calls On Your Phone
Press the up or down arrows on the navigation pad to set this option to “On” Press the Press the down arrow Select “Forward Number” and press the Key. Enter the phone number or extension number Press the Key. Press the LEFT arrow on the navigation pad until the display “Quit Confirm: Yes”... -
Page 43: Enable No Answer Forwarding On Your Phone
Enable No Answer Forwarding on Your Phone Press the LINE softkey under the display “Call Forward" is displayed first Press the Key. Use the down arrow and select No Answer Forward Press the Key. Select “Status” and press the Press the up or down arrows on the navigation pad to set this option to “On”... -
Page 44: Using Your Desk Phone With A Headset
Each user can record his or her personal greeting for the voicemail box. Voicemail is automatically saved for 90 days. Messages can be retrieved from the Desk Phone, any other phone or through a personal website at www.accessline.com/login . When a message left in you voicemail box, your Desk Phone message... -
Page 45: Setting Up The Voicemail Box For The First Time
waiting indicator will flash. Additionally, your voicemail box can send an email to alert you of the new message. Setting up the voicemail box for the first time Press the fixed key with the envelope graphic Enter your temporary PIN when prompted (0000). Follow voice prompts to record your name and unavailable greeting and change your PIN. -
Page 46: Change Your Voicemail Pin
Enter the phone number, extension number or group number to receive the message Record an introduction to the message. Touch * to send the message Logging into your Voicemail Box via the Web Go to www.accessline.com/login Enter your Desk Phone Number and PIN Click Login... -
Page 48: Retrieving Messages Via The Web
Voicemail messages my be forwarded via email to anyone or forwarded directly into another persons voicemail box (providing they are in your company and have an AccessLine phone) Once logged in click the Forward button associated with the voicemail message you wish to forward... - Page 49 If you have entered email address, fill in your email address, the subject line and any message you wish to include Select the delivery method: Send a link to the voicemail message or sent the voicemail message as an attachment Click the Send button when finished...
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Page 50: To Create A Voicemail Group
You may setup your voicemail box to send you an email alert whenever someone leaves you a voicemail message. Go to www.accessline.com/login Enter your Desk Phone Number and PIN Click Login Select the Personal Info Tab at the top of the web page... -
Page 51: Change The Amount Of Time Before Voicemail Picks Up
Once logged in, select the Personal Info Tab Select the Group Manager button Click the Create Group button Assign a Group Number- used when forwarding to a group through the phone Assign a Group Name Add an optional description Add members to the group one at a time by entering their name or phone number For each member you add, determine if that person should Administrator- Able to make changes to the group... -
Page 52: Additional Call Features
Press LINE softkey under the display “Call Forward" will be highlighted Press the Key. Use the DOWN arrow of the navigation pad to scroll to “No Answer Forward" Press the Use the DOWN arrow of the navigation pad to scroll to “No Answer Time"... -
Page 53: Speed Dial List
The Desk Phone stores the last ten numbers received, missed and dialed. To Display the Call Log Press the CONFIG button under the display Use the DOWN arrow of the navigation pad to scroll to CALL RECORD. Press the Key. “Call Record Type”... -
Page 54: Personal Phone Book
Dial a number in the system speed dial list Pick up the handset or press the speakerphone key Press the SPD Softkey Enter the speed dial number Press the Personal Phone Book The Desk Phone can store 400 numbers in a Personal Phone Book. Numbers can be dialed directly from the phone list and you can edit then save received or missed calls to this personal directory from the received, missed and dialed call lists. -
Page 55: Auto Answer
Auto Answer Auto Answer, when set, will ring the called station two times and then automatically answer the call in speakerphone mode using the speakerphone. Set Auto Answer Press the CONFIG button under the display. Use the DOWN arrow of the navigation pad to scroll to AUTO ANSWER. -
Page 56: Distinctive Ringing
Distinctive Ringing Distinctive ring tones can be selected allowing adjacent users to tell which phone is ringing. Distinctive Ringing is set per phone and is for external calls only. You can change the ring tone of any phone through the LCD menu. Ring tones are named for various countries and the ring tones emulate the sound of a ringing phone in that country.. -
Page 57: Extension Set-Up Options
Extension Set-Up options Do Not Disturb A Desk Phone can be set to Do Not Disturb (DND). When a phone is set to DND, any internal or external call will immediately route to that phone‟s voicemail box without ringing the phone. Set DND Press the DND button on the right side of the phone will appear on the upper right of the screen and the... -
Page 58: Changing The Ring Type
After making your selection, use the UP and Down arrows to adjust the volume Press the Key so save your change Changing the Ring Type You may change the sound of your phones ring to one of several available rings. To change the ring Press the CONFIG button under the display. -
Page 59: Administrator Functions
Press the Key. Changing the backlight Auto Off Press the CONFIG button under the display. Use the DOWN arrow of the navigation pad to scroll to Backlight. Press the Key. Use the down arrow to select Auto Off Press the Key. -
Page 60: Changing The Desk Phone Administrator Password
The phone will unlock Making Changes through the Web-based Admin Portal The Admin Portal allows you to manage virtually all aspects of your AccessLine phone system and phone service. From the Admin Portal you may: Activate your phone lines View your Account Summary... - Page 61 Make a change to your credit card information Change your Administrator Information View your phone numbers and extensions Make changes to Desk and Cordless phones including changing extension numbers, names, failover routing and 911 address Upload new hold music or hold messages and assign it to specific phones Create voicemail groups for quickly sending voicemail messages...
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Page 62: Logging In
In order to use the features of the Admin Portal, first you must log in to the website. You should have received an email from AccessLine with a link to a web page that helps you create your User Name and Password. -
Page 63: Viewing A List Of Your Phone Numbers And Extensions
Viewing a List of your Phone Numbers and Extensions To view a list of all phone numbers and extensions, click the Numbers & Extensions tab within the Admin Portal. You will be presented with a sortable table displaying all phone numbers, extensions, equipment and services. -
Page 64: Moving A Stand Alone Phone
A Stand Alone Phone is a phone that is not associated with an optional Base Unit. You may move any Stand Alone Phone to a new address providing the address is within the AccessLine coverage area. Before moving the phone:... -
Page 65: Moving A Shared Line Phone
Base Unit (for example to a different floor or suite). You may also move all phone and the Base Unit to a new address providing the new address is within the AccessLine coverage area. Before moving the phone or phone system:... -
Page 66: Changing The Extension Number Of A Phone
Changing the Extension Number of a Phone Each phone automatically receives an extension number. You may change the extension number of any phone or swap the extension numbers of two phones. To change an extension number: 1. Enter the new number in the required field 2. -
Page 67: Changing The Display Name Of A Phone
Changing the Display Name of a Phone By default, phones do not have display names. When you call from one phone to another phone within the phone system, the display name is shown on the screen of the called phone so that person knows who is calling. -
Page 68: Changing The Outbound Caller Id Of A Phone
Changing the Outbound Caller ID of a Phone The Outbound Caller ID is the phone number that is presented to other phones when you place a call from a phone. Each phone can have a unique Outbound Caller ID, all phones can have the same Outbound Caller ID or you can choose any Outbound Caller ID for any phone. -
Page 69: Changing The Failover Routing Of A Phone
Changing the Failover Routing of a Phone Failover Routing allows the phone to be automatically forwarded to another phone number in the event of a phone network, power or local network outage. To change the Failover Routing: 1. Select between: Sending calls to the phone‟s voicemail box Any other phone number such as a cell phone 2. -
Page 70: Admin Portal Additional Features
Admin Portal Additional Features: For the following features, please refer to the Admin Portal Reference Guide: Viewing a list of your phone lines Viewing a list of all your phone equipment Using your own Hold Music Creating Call Park Groups Creating Paging Groups Creating company-wide Voicemail Distribution Groups Viewing your invoice...