Sur-Gard System III Operating Manual
  1. Manuals
  2. Brands
  3. Sur-Gard Manuals
  4. Receiver
  5. System III
  6. Operating manual

Sur-Gard System III Operating Manual

Multi-platform digital telephone receiver
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
Sur-Gard System III
Multi-Platform
Digital Telephone Receiver
Operating Manual
version 1.8
WARNING: This manual contains information on limitations regarding
product use and function and information on the limitations as to
liability of the manufacturer. The entire manual should be carefully read.

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the System III and is the answer not in the manual?

Questions and answers

Tommie
February 18, 2025

Troubleshooting system

0
1 comments:
Mr. Anderson
February 18, 2025

To troubleshoot the Sur-Gard System III, follow these steps:

1. Check for Interference: If the system causes radio or television interference, turn it off and on to confirm the issue. Try correcting it by:
- Reorienting the receiving antenna.
- Ensuring proper installation and usage according to instructions.

2. Telephone Network Issues: If the equipment disrupts the telephone network, the Telephone Company may request disconnection until the problem is resolved.

3. Equipment Maintenance: If there are issues with the system, contact the Equipment Maintenance Facility for repair or warranty support.

4. Automation Communication: Ensure the Ethernet connection is properly configured using port 1025. Use a ferrite clamp and CAT5 cables inside the cabinet.

5. Power Backup: If using a hub, router, or gateway, ensure a 24-hour standby power source (e.g., UL-listed UPS, battery backup, or generator) is available.

6. Data Transmission Settings: Check the RS-232 port settings:
- Baud rate: 9600
- 1 start bit, 8 data bits, 0 parity bits, and 2 stop bits.

If issues persist, refer to the Sur-Gard System III manual or contact support.

This answer is automatically generated

0

Related Manuals for Sur-Gard System III

Summary of Contents for Sur-Gard System III

  • Page 1 Sur-Gard System III Multi-Platform Digital Telephone Receiver Operating Manual version 1.8 WARNING: This manual contains information on limitations regarding product use and function and information on the limitations as to liability of the manufacturer. The entire manual should be carefully read.

  • Page 3: Table Of Contents

    Option [2D]: Mask Serial 2 Printer ....14 Options [81] through [88]: Handshake 1.5.10 Automation Absent ......7 Option [2E]: Number of Line Cards....14 1.5.11 System III SIA Internal Status Output 7 Selection........25 Option [2F]: Automation Mode .......14 Option [89] to [90]: Handshake and Kiss-off Option [30]: Printer Mode .......14...
  • Page 4 REQUIREMENTS FROM THE POINT OF VIEW OF PHYSICAL 3. Be sure that the enclosure of the equipment SYSTEM III is fully REQUIREMENTS, E.G.: STEADY FORCE 250N, IMPACT AND STABIL- installed (covers, doors, etc.) in a such a way that HAZARDOUS ITY.

  • Page 5: Section 1 - Introduction

    • One parallel printer port, two serial RS-232 ports and 10/100BaseT connection per rack The System III can monitor up to 24 telephone lines; receive • Operator Acknowledge and process alarm data in up to 64 pre-programmed for- •...

  • Page 6: Description (Hardware)

    • PSC3 (Power Supply Controller) monitors the tion) if a working redundant PSU3 is installed. states of the power and fan for each MLRF3. • MLRF3: The metal rack of the System III that incor- 1.3.4 PSC3 Power Supply Controller porates the LCD and BP3.

  • Page 7: Bp3X Interface Module

    80 columns (System III only supports 80 columns). Service) via the Telco connection. This information allows the Sur-Gard expert format identification sys- • Connections for Redundant System III: Refer to Figure 1-7 tem to change options on the fly for each received System III Redundancy Wiring Diagram.
  • Page 8 IEC communication is provided via port 1025 on the Ethernet recepticle. Connect product using an appropriate IEC connection. This primary port is a Sur-Gard standard output cable to a grounded recepticle. and provides Sur-Gard standard automation protocol out- •...
  • Page 9 IEC Power For UL Installation of model SG-System III: UPS Output 120V /60Hz, 2.5A Connector For model System III CE (not UL Listed): UPS Output 240V 50Hz AC Out Common UPS LOW BAT Normally Closed UPS AC TROUBLE Normally Closed...

  • Page 10: Receiver Setup And Operation

    If there is any apparent dam- tion management, done from the Console Software, age, notify the carrier immediately. is located on port 1024. The System III Console soft- 2. Unscrew the front thumb screws and open the ware is provided for Windows 98/ME/NT/2000/XP , front plates.

  • Page 11: Acknowledgment Of The Signal

    RS-232 port. This protocol can be programmed System III receiver will make 4 attempts, then wait for on the receiver to enable different configurations. the next heartbeat period before making another 4 attempts. The typical heartbeat interval is 30 seconds.

  • Page 12: Section 2 - Cpm3 Operating Modes

    Figure 2-1, Active Mode System Trouble When a trouble is present on the System III, the message ‘SYSTEM TROUBLE’ will be displayed at the bottom of the screen. • To view which trouble is present, press the SCROLL UP and SCROLL DN buttons simulta- neously.

  • Page 13: Section 3 - Drl3 Operating Modes

    Section 3 - DRL3 Operating Modes DRL3 Standby Mode CPM3 Error After start-up the line card enters the Standby mode If the DRL3 cannot detect the CPM3 polling, the and monitors the telephone line and the CPM3. DRL3 will start buffering incoming calls. Up to 512 Depending on the system's status, the following con- alarm messages for the printer and computer will be ditions will be displayed for each line card:...

  • Page 14: Section 4 - Programming/Operation

    Manual programming allows the user to program all of the System III options for remote and local opera- tion. Manual programming does not support the grouping of line cards into hunt groups or line pools.

  • Page 15: Downloading Steps

    The Configuration mode allows programming of the Figure 4-6, Advanced Programming Menu various features and options available on the System III. To enter the Configuration mode, press the [Enter] button; the following screen will be dis- played. Enter the Master Access Code using the buttons; the default Master Access Code is "CAFE"...

  • Page 16: System Functions

    • Date and Time available for use on the To set the date and time of the System III. This can System III. User 0 is the also be done from the Console software. Master user, and users 1 through Figure 4-7.

  • Page 17: Option [0E]: Tcp Gui

    Option [13]: Mute Buzzer - Default [OFF] (Disabled) Option [22]: Mask UPS AC 2 - Default [On] A tone will sound when the System III receives an alarm UPS AC Shelf 2 trouble mask. If set, UPS AC Shelf 2 trou- and is unable to forward the alarm message to COM1 or ble conditions are not reported.

  • Page 18: Option [2C]: Mask Parallel 2 Printer

    TCP/IP port to send events. This eliminates the need for NOTE: The option in the DRL3 must be set to the the Reset SG Fallback from the SG-System III Console. same speed in order for communication to work. All units must have the same speed. Once changed the...
  • Page 19 Flow Diagram for Automation LOOP Mode (0) Power Up/Restart CPM3 (A) Poll Ethernet Port Manual Re-start from Automation Active? Console (Reset Fallback) CPM3 (A) Serial Manual Re-start from Port Active? Console (Reset Fallback) Flow Diagram for Automation FALL BACK Mode (1) Power Up/Restart Automatic Fall Back mode (4)
  • Page 20 Flow Diagram for Automation ALL Mode (2) Power Up/Restart CPM3 (A) CPM3 (A) Serial Ethernet Port Port Active? Active? Poll Automation Flow Diagram for Automation IP FALL BACK Mode (3) Power Up/Restart CPM3 (A) Poll Ethernet Port Manual Re-start from Automation Active? Console (Reset Fallback)

  • Page 21: Section 5 - Advanced Programming

    Line Cards Identification Number Handling: than having a line card (or a receiver itself) devoted to Figure 5-1, Call Processing Flowchart certain customers, the System III can "handle" any for- mat at any time through the use of profiles. Each line Receive DNIS...

  • Page 22: Static Options: [00] - [2F]

    1RRLLLssssssAAAAsYsZZ[DC4] up the line. Program a value from "01" to "FF" for 10 sec- On the System III, it will replace the RRLLL, which is nor- onds to 2550 seconds. Three (3) minutes is the recom- mally the receiver number and the line card number, by the mended length of time for the 2-way audio activation DNIS received or the convert data found in the table.

  • Page 23: Option [0F-10]: Reserved

    With this option enabled, the line fault LED operation will 4X Receive ANI and X DNIS in <ANI>C<DNIS>C for- change. The table below shows how the line fault LED mat (the low nibble X is 4 to A) will operate with this option enabled. General messages other than Caller ID or DNIS: •Private Call: An anonymous indication is received Primary...

  • Page 24: Option [18]: Sur-Gard Dtmf 4/3 Format Output

    DMP Serial 3. station software. Program with one of the following: Send the last two digits as user codes without Option [18]: Sur-Gard DTMF 4/3 Format Output - conversion Default [00] Convert the last 2-digit user codes to decimal...

  • Page 25: Option [19]: Fault Call Counter

    All other conditions (NOT accounts). The operator will be able to manually update RECOMMENDED) will cause failure in the Table the A.H.S. database with the System III Console soft- ware. If the operator wishes to call block a particular cus-...

  • Page 26: Options [2E] Reserved

    Options [30] - [3F]: 3/1 - 4/1 Digit 0-F event code will then be transmitted to the central station The DRL3 uses a unique Sur-Gard communication for- computer. Refer to the DRL3 Decoding Library for the mat to transmit data through the CPM3 to the central complete set of messages and event codes used by the station computer.

  • Page 27: Option [70]: Automation Common Event Code

    (Hex 20) can be used as the common event code with certain automation software packages to avoid account code database changes when switching over from other brand receivers to the Sur-Gard receiver. B0-DF ('0'-'9', 'A'-'Z' with the most significant bit set). Values programmed in Options[30]-[5F],[70] other than in This range will function in the same way as 30-39, 41- this table will default to UAxx for Undecoded Alarm.

  • Page 28: Option [74]: Equivalent Line Number

    Option 77 is set for 41 and Option A2 is set for 01: NOTE: Option [7A] may be used with any formats Standard 4/2-format output: supported by the System III 1RRLLLssssssAAAAsXssYZ Option [7B]: 3 Digit Account Codes to Activate 2-Way...

  • Page 29: Option [7C]: Alarm Codes To Activate 2-Way Audio

    Bit 2 DTMF format NOTE: Option [7B] may be used with any 3-digit Bit 3 Contact ID account code formats supported by the System III. Bit 4 SIA format Option [7C]: Alarm Codes to Activate 2-Way Audio - Bit 5...

  • Page 30: Option [91]: Inter-Handshake Duration

    ms to a maximum of 8.1 seconds. Program Options 88 Contact ID to 90 for the desired duration. 1 second Modem II 100 ms SKFSK 200 ms 300 ms Example 1: 400 ms Option 94 set to 02 1 second. Panel account code is 0345 1.2 second..

  • Page 31: Option [98]: 3/1 Extend

    The Ademco 4/1 Express format may cause conflicts with decoded even if more are received. the Sur-Gard DTMF 4/3 with checksum format or FBI Super fast without checksum. Therefore, this option must be programmed to inform the DRL3 which of the 3 For previous versions that were programmed formats may be used.

  • Page 32: Option [A1]: Fbi Rs-232

    When this option is programmed as '01', if 11 or 12-digit If Option A3 Is set to 06: the hex digit will be stripped for DTMF is received, it will be decoded as SCANTRONICS 2-digit reporting and BFSK. Format. If Option A3 set to 07: the hex digit will be stripped for 1-digit, 2-digit and BFSK.

  • Page 33: Option [B0]: Ccitt Audio Format Enable Bits

    mat for audio. A '0' in the formats bit position will disable audio for the format. The DRL3 has recognized the current call as a Bit 0 Robofon Format Bit 4 Telnot format 2-way audio account and alarm code. Bit 1 VONK Format Bit 5 Outel format The calling control panel has finished sending its alarms and switched into 2-way audio...

  • Page 34: Glossary

    One packet could contain multiple blocks. A motherboard-style PCB which acts as the backbone for a single shelf of a System III receiver. The BP3 contains sockets to which up to 12 DRL3s, 1 CPM3, 1 PSC3 and 2 DC/DC3s can be connected. Furthermore, 2 BP3s can be connected together to form a 2-shelf configuration for the System III receiver.
  • Page 35 Example 1: SG automation reports an alarm event using an event code of 'A', Restore as 'R', or Trouble as 'T'. Example 2: Sur-Gard automation reports using a SIA output for a burglary alarm an event code of 'BA'.
  • Page 36 MLRF3 The metal rack which is used to enclose all other modules within a single shelf of the System III receiver. MPC860 The Power PC microprocessor used as the main processor on the CPM3 board. Multidrop A communication link in which a single channel is shared by several stations or nodes (DVACS is a Multidrop net- work).

  • Page 37: Appendix A - Printer Words: Options [60-6F]

    EXPANSION MODULE RESET HIGH TEMPERATURE* RESERVED LOW TEMPERATURE* EXP . MODULE TAMPER RESERVED EXP . MODULE AC LOSS LOSS OF AIR FLOW* EXP . MODULE SELF-TEST FAIL Use only with Model System III CE. System III CE is not UL Listed.
  • Page 38 Hex # Printer Words Hex # Printer Words LOSS SUPERVISORY RF RESERVED RESERVED ARMED STAY RESERVED KEYSWITCH ARMED STAY RESERVED RESERVED RESERVED RESERVED RESERVED RESERVED COMMUNICATION RESERVED TELCO 1 FAULT RESERVED TELCO 2 FAULT GROUP CLOSING LONG RANGE RADIO GROUP OPENING FAIL TO COMMUNICATE EXCEPTION O/C LOSS OF RADIO SUPERVISION...

  • Page 39: Appendix B - System Iii Internal Status Messages

    Appendix B - System III Internal Status Messages 0RRLLL[#0000|NYYZZZZ]: RR is the receiver number of the CPM3, and LLL will be 000 to signify a CPM3 event, ss is the shelf number, oo is the slot number. CPM3 Internal Status Messages:...
  • Page 40 Serial Shelf 1 Printer Failure Serial 1 Printer Failed VZ0102 SER 1 PRINTER FAIL Serial Shelf 1 Printer Restoral Serial 1 Printer Restored VY0102 Serial Shelf 2 Printer Failure Serial 2 Printer Failed VZ0202 SER 2 PRINTER FAIL Serial Shelf 2 Printer Restoral Serial 2 Printer Restored VY0202 SG-TCP/IP Shelf 1 Failure...
  • Page 41 Shelf 2 UPS AC Fail (PGM In) UPS AC 2 Failed AT0202 UPS AC 2 FAIL Shelf 2 UPS AC Restored UPS AC 2 Restored AR0202 Shelf 2 UPS Low Battery Restore UPS Battery 2 Restored YR0202 Shelf 2 UPS Low Battery (PGM in) UPS Battery 2 Low YT0202 UPS BATT 2 LOW...

  • Page 42: Appendix C - Telco Connector Pin-Outs

    Appendix C - TELCO Connector Pin-outs NOTE: All B channels are used for two-way audio or backup telephone line. Pins 25,50 Not used Port Port Port A Tip/Ring Channel 1 A Tip/Ring Channel 5 A Tip/Ring Channel 9 B Tip/Ring Channel 1 B Tip/Ring Channel 5 B Tip/Ring Channel 9 A Tip/Ring Channel 2...

  • Page 43: Appendix E - Ascii Character Chart

    Appendix E - ASCII Character Chart Corresponding ASCII on printer (Option 70) Hex Character Code Character Code Character Space...

  • Page 44: Appendix F - Drl3 Communication Formats

    2300Hz Silent Knight FSK1 1400/2300Hz 100 Baud 1400/2300Hz Silent Knight FSK2 2300Hz 110 Baud SIA equiv. 2300Hz Silent Knight FSK2 1400/2300Hz 100 Baud 1400/2300Hz Sur-Gard 2300Hz DTMF DTMF 4/1,4/2,4/3 2300Hz Sur-Gard Dual Tone DTMF DTMF 4/1,4/2,4/3 1400Hz Sur-Gard 2300Hz DTMF...
  • Page 45 VONK * 110bps 4/5,4/8,4/16 Robofon * Robofon 1000Hz 50bps Robofon Outel * 1600Hz 1600Hz 10bps 1600Hz FSK 200 baud * FSK 200 200bps Stratel * 1800Hz (3s) DTMF DTMF DTMF 1000 Hz (2s) * NOTE: Format Not UL Listed. Stratel and Telenot available upon request.

  • Page 46: Limited Warranty

    WARNING Limited Warranty Please Read Carefully Not e to Instal lers Digital Security Controls warrants the original purchaser that for a period of twelve months from the date This warning contains vital information. As the only individual in contact with system users, it is your of purchase, the product shall be free of defects in materials and workmanship under normal use.
  • Page 47 US: AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label. Incidence of Harm If this equipment Sur-Gard SYSTEM III causes harm to the telephone Industry Canada Statement...
  • Page 48 ©2006 Digital Security Controls Toronto, Canada • www.dsc.com 29034500R008 Sales: 1-888-888-7838 Tech. Support (Canada & USA): 1-800-503-5869 Printed in Canada...
  • Page 49 Sur-Gard System III SG-DRL3-IP Receiver Line Card Installation & Operating Manual version 1.2 WARNING: This manual contains information on limitations regarding product use and function and information on the limitations as to liability of the manufacturer. The entire manual should be...
  • Page 50 WARNING Limited Warranty Please Read Carefully No t e to Ins ta ll ers Digital Security Controls warrants the original purchaser that for a period of twelve months from the This warning contains vital information. As the only individual in contact with system users, it is your date of purchase, the product shall be free of defects in materials and workmanship under normal use.
  • Page 51 1.5.6 Data Byte Protocol ..................................3 1.5.7 Acknowledgment of the Signal ..............................3 1.5.8 Automation Responses ................................4 1.5.9 Automation Absent..................................4 1.5.10 System III SIA Internal Status Output ............................ 4 Section 2 - Operating Modes 2.1 SG-DRL3-IP Standby Mode................................. 5 2.2 CPM3 Error......................................5 2.3 Fault Data Message....................................
  • Page 52 MENTS, e.g.: STEADY FORCE 250N, IMPACT AND STABILITY. THE Be sure that the enclosure of the equipment SYSTEM III is fully EQUIPMENT MUST BE SECURED TO THE BUILDING STRUCTURE installed (covers, doors, etc.) in a such a way that HAZARDOUS BEFORE OPERATION;...

  • Page 53: Section 1 - Introduction

    • The T-LINK accounts table and data encryption keys will be stored in the local database. The System III receiver can be configured to use SG-DRL3 line cards, SG-DRL3-IP line cards or a combination of the two. Refer to the Sys- Refer to the T-LINK Console User Manual for details.

  • Page 54: Receiver Setup And Operation

    1.4 Receiver Setup and Operation Insert all the cards in the rack, in their appropriate position. Refer to Figure 1-2 in the System III Installation Manual. DSC recommends testing the receiver before actual installation. Connect the ribbon cable of the front panel to the CPM3 Becoming familiar with the connections and setup of the unit on the before inserting it.

  • Page 55: Description (Operation)

    [NAK] (Hex 15). In case of communication failure Each receiver has one IP address and a number of associated ports. with the computer, the System III DRL3 line card can store up to 512 Internal socket programming uses specific ports for expected tasks.

  • Page 56: Automation Responses

    CPM3 will continue to attempt to send a heart- Receiver number of the CPM3 beat signal to the computer until it gets a response. The System III receiver will make 4 attempts, then wait for the next heartbeat 000 signifies a CPM3 Event.

  • Page 57: Section 2 - Operating Modes

    (COM1 or COM2 port - usually DB9 and the status LED will begin flashing. When the CPM3 error condi- male. Refer to the System III Installation Manual for details. tion is corrected, the alarm messages in the event buffer will be...

  • Page 58: Section 3 - Sg-Drl3-Ip Programming

    Section 3 - SG-DRL3-IP Programming NOTE: Option [10]: Line Card Number System III Console v2.20 (or higher) software is required for pro- gramming and communication with SG-DRL3-IP Receiver Modules. The Line Card Number provides a virtual identification code for each SG-DRL3-IP module.
  • Page 59 SG-DRL3-IP Programming Condition reported Condition reported Condition not reported (masked) Condition not reported (masked) Option [19]: Transmitter Restoral Trouble Mask Option [20]: Transmitter Deleted Trouble Mask This programmable mask enables or disables the reporting of the This programmable mask enables or disables the reporting when a Transmitter restoral condition on the SG-DRL3-IP receiver.
  • Page 60 SG-DRL3-IP Programming Condition reported S, 0 (zero) = Protocol number Condition not reported (masked) = Receiver number Option [27]: Internal Communications Error (Printer) = Line number Trouble Mask AAAA = Account code, always 0000 This programmable mask enables or disables the reporting of an = Output for all internal signals is SRRL protocol internal communication error of a printer message.

  • Page 61: Section 4 - Glossary

    One packet could contain multiple blocks. A motherboard-style PCB which acts as the backbone for a single shelf of a System III receiver. The BP3 contains sockets to which up to 12 DRL3s, 1 CPM3, 1 PSC3 and 2 DC/DC3s can be connected. Furthermore, 2 BP3s can be connected together to form a 2-shelf configuration for the System III receiver.
  • Page 62 Example 1: SG automation reports an alarm event using an event code of 'A', Restore as 'R', or Trouble as 'T'. Example 2: Sur-Gard automation reports using a SIA output for a burglary alarm an event code of 'BA'.
  • Page 63 The process of releasing the telephone line after completion of a call (hanging up). Options A set of user-configurable parameters which controls the operation of a device. In the System III, both the DRL3 and the CPM3 contain sets of options. Static options are affect all Profiles on a card. Dynamic options are unique to each profile.

  • Page 64: Appendix A - Cpm3 Internal Status Messages

    Appendix A - CPM3 Internal Status Messages Please refer to the System III Installation Manual. Appendix B - DVACS Events DVACS Generated Events DVACS events generated on DVACS panels connected through the Printer: T-LINK TL250/TL300 will follow the same protocols used on the SG- 01 Nov 2004-13:50:51-01/02-SG -01-1-001--Account Absent DVL2A product.

  • Page 65: Appendix C - Sg-Drl3-Ip Events

    Appendix C - SG-DRL3-IP Events Description/Event Automation Message Printer Message Network Present [#000000|NNR*10.0.0.2*] Jan 01 2004-12:00:00-01/01-SG-000000-NR-Network Restoral Network Absent [#000000|NNT*10.0.0.2*] Jan 01 2004-12:00:00-01/01-SG-000000-NT-Network Failure Transmitter Restoral [#123456|NYK*10.0.0.1*] Jan 01 2004-12:00:00-01/01-SG-123456-YK-*Transmitter Restoral 10.0.0.1* Transmitter Failure [#123456|NYC*10.0.0.1*] Jan 01 2004-12:00:00-01/01-SG-123456-YC-*Transmitter Failure 10.0.0.1* Transmitter Swap [#123456|NYS*10.0.0.1*] Jan 01 2004-12:00:00-01/01-SG-123456-YS-*Transmitter Swap 10.0.0.1*...

  • Page 66: Appendix D - Dec-Hex-Bin Conversion Chart

    Appendix D - DEC-HEX-BIN Conversion Chart Binary Binary 0000 0000 0001 1011 0000 0001 0001 1100 0000 0010 0001 1101 0000 0011 0001 1110 0000 0100 0001 1111 0000 0101 0010 0000 0000 0110 0010 0001 0000 0111 0010 0010 0000 1000 0010 0011 0000 1001...

  • Page 67: Appendix F - Dvacs Alarm Flow Comparison

    Appendix F - DVACS Alarm Flow Comparison: SG-DVL2A Configuration / SG-DRL3-IP Configuration DVACS Protocol DVAC Panel Automation DVL2A ID = 34 101A 034 ... RRL = 01A Automation DVACS Protocol 1 digit 101A 034... 2 digits 10101A 034... 3 digits SG-DRL3-IP 10100A 034...
  • Page 68 US: AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label. Incidence of Harm If this equipment Sur-Gard SYSTEM III causes harm to the telephone network, the tele- Industry Canada Statement IC: 160A-SYSTEM3 NOTICE: This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications.

Table of Contents

Save PDF