Sur-Gard SG-System III Operating Manual
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Sur-Gard SG-System III Operating Manual

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SG-System III
Operating Manual
version 2.0
NOTE: This manual contains information regarding product use and function, in addition to manufacturer
.
liability and restrictions pertaining to it. The entire manual should be read carefully

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Summary of Contents for Sur-Gard SG-System III

  • Page 1 SG-System III Operating Manual version 2.0 NOTE: This manual contains information regarding product use and function, in addition to manufacturer liability and restrictions pertaining to it. The entire manual should be read carefully...
  • Page 2 WARNING Limited Warranty Please Read Carefully Not e to Installers Digital Security Controls warrants the original purchaser that for a period of twelve months from the date This warning contains vital information. As the only individual in contact with system users, it is your of purchase, the product shall be free of defects in materials and workmanship under normal use.

  • Page 3: Table Of Contents

    1. Introduction ..............1 System Overview on page 2 Approvals on page 3 Description (Hardware) on page 5 Receiver Setup and Operation on page 12 Description (Operation) on page 12 2. SG-CPM3 Operating Modes ........15 Contrast Adjust on page 16 Active Mode on page 16 Manual Mode on page 16 Standby Mode on page 17 System Trouble and System Information on page 17...
  • Page 4 The equipment must be secured to the building structure before operation; all wiring and installation shall be in accor- 3. Ensure that the enclosure of the equipment SG-SYSTEM III is fully dance with electrical codes acceptable to the authorities that have juris- installed (covers, doors, etc.) in a such a way that hazardous voltages...

  • Page 5: Introduction

    Introduction In This Chapter... In This Chapter... System Overview on page 2 Approvals on page 3 Description (Hardware) on page 5 Receiver Setup and Operation on page 12 Description (Operation) on page 12...

  • Page 6: System Overview

    The SG-System III equipped with SG-DRL3/SG-DRL3E/SG-DRL3-2L/SG-DRL3-IP can monitor up to 48 telephone lines, 24 IP communi- cation line cards, or a combination of the two. The SG-System III time and date stamps all received alarm signals which are then transmitted to a central station computer via TCP/IP or RS-232 port;...

  • Page 7: Approvals

    This equipment shall be installed in accordance with the requirements of NFPA72, NFPA70, UL827 and the authority having jurisdiction. SG-System III with SG-DRL3-IP Line Card is ULC listed for active communication channel security level A1 - A4 when used in conjunc-...
  • Page 8 CHAPTER ONE - INTRODUCTION UL864 Programming Requirements Table 1-1: UL864 Programming Requirements NOTICE to Users, Installers, Authorities having Jurisdiction, and other involved parties This product incorporates field programmable software. In order for the product to comply with the requirements in the Standard for Control Units and Accessories for Fire Alarms Systems, UL 864, certain programming features or options must be limited to spe- cific values or not used at all as indicated below.

  • Page 9: Description (Hardware)

    Mask Unknown Account Mask Supervised Acc Exceeded Parallel Printers For UL and ULC Listed applications the following UL/ULC Listed printer can be used with the SG-System III: • Seiko DPU-414 Serial Printers For UL and ULC Listed applications the following UL/ULC Listed printer can be used with the SG-System III: •...
  • Page 10 Line Cards The SG-System III supports a maximum of 24 line cards. Each line card is equipped with non-volatile memory to record events. For each POTS card (SG-DRL3, SG-DRL3E and SG-DRL3-2L), calling source (Caller ID, ANI and calling name) capability is built-in and telephone numbers can be printed out, sent to automation and stored in memory.
  • Page 11 SG-BP3X Interface Module  (One required per rack if SG-DRL3, SG-DRL3E, or DRL3-2L are used) This 19” Rack-mounted panel interfaces with the SG-System III Telco connector to provide 24 RJ-11 connectors for direct connection to telephone lines. ...
  • Page 12 • Ethernet Output 10/100 BaseT: Traditional automation communication is provided via port 1025 on the Ethernet connection. This pri- mary port is a Sur-Gard standard output and provides Sur-Gard standard automation protocol output. All or a number of virtual receiver types can be mapped to the Sur-Gard output.
  • Page 13 CHAPTER ONE - INTRODUCTION Figure 1-7, SG-System III Redundancy Wiring Diagram All circuits are power limited Shelf 1 Shelf 2 Use only the cables provided in the SG-System III Interconnect Pack. Failure to do so may result in damage to the unit.
  • Page 14 UPS connection is to F or UL Installation of model SG-System III: UPS Output 120V /60Hz, 2.5A be made using dr y F or model SG-System III CE (not UL Listed): UPS Output 240V /50Hz contact connections pro vided by the UP S.
  • Page 15 CHAPTER ONE - INTRODUCTION Figure 1-9, SG-System III Power Limited Circuit Separation from Non-Power Limited Circuit Diagram Serial Serial DRL3-IP Automation Printer Connection Network Connection Parallel Printer Power Cord (Refer to the Note) Parallel Printer Power Cord (Refer to the Note)

  • Page 16: Receiver Setup And Operation

    CHAPTER ONE - INTRODUCTION Receiver Setup and Operation Sur-Gard recommends testing the receiver before actual installation. Becoming familiar with the connections and setup of the unit on the workbench will make final installation more straightforward. The following items are required: •...
  • Page 17 Automation Protocols The SG-System III receiver sends a variety of protocols to report signals to the central station computer via a TCP/IP and/or RS-232 port. A complete list of protocols is listed in Appendix E. Data Byte Protocol The SG-System III receiver uses a default configuration of 9600 Baud rate, 1-start bit, 8-data bits, 0-parity bits and 2-stop bits structure, to transmit and receive signals on the RS-232 port.
  • Page 18 When the computer is not responding to transmissions, the SG-CPM3 will generate a 'SG-Serialx fail' or 'SG-TCP/IPx Fail' trouble. When the trouble occurs, the SG-CPM3 will continue to attempt to send a heartbeat signal to the computer until it gets a response. The SG-System III receiver will make 4 attempts, then wait for the next heartbeat period before making another 4 attempts.
  • Page 19 SG-CPM3 Operating Modes In This Chapter... Contrast Adjust on page 16 Active Mode on page 16 Manual Mode on page 16 Standby Mode on page 17 System Trouble and System Information on page 17 AHS Table Management on page 17...

  • Page 20: Contrast Adjust

    CHAPTER TWO - SG-CPM3 OPERATING MODES Contrast Adjust Press the Up and Enter buttons together to increase the contrast or press Down and Enter together to decrease the contrast. This operation can be done at any time after the power up sequence. Active Mode In Active mode, the primary connection to the computer is via TCP/IP networking on the 10/100 BaseT Ethernet connection for the automa- tion computer.

  • Page 21: Standby Mode

    When the SG-Systems Console sets the AHS table to the CPM3 it will be written to flash once the set is complete. The SG-System III will log "AHS Database Full" once the AHS table has reached capacity. The SG-System III will continue to log "AHS Database Full"...

  • Page 22: Line Card

    Line Card In This Chapter... Standby Mode on page 19 Line Fault on page 21...
  • Page 23 CHAPTER THREE - LINE CARD OPERATING MODES Standby Mode SG-DRL3 After start-up, the line card enters Standby mode and monitors the telephone line and the SG-CPM3. Depending on the system's status, the following conditions will be displayed for each line card: FLASHING LINE Line...
  • Page 24 CHAPTER THREE - LINE CARD OPERATING MODES *The number of times the yellow LED flashes indicates the following errors: Flashes Error CPM Absent Line card clock not set EBUS command to disable the line card was sent Printer or computer buffer full Checksum failed when downloading flash ROM files.

  • Page 25: Line Fault

    CHAPTER THREE - LINE CARD OPERATING MODES SG-DRL3-IP After start-up, the line card enters Standby mode and monitors the network connection and the SG-CPM3. Depending on the system's status, the following conditions will be displayed for each line card: FLASHING LINE Network Network...
  • Page 26 CHAPTER THREE - LINE CARD OPERATING MODES SG-DRL3/SG-DRL3E/SG-DRL3-2L Printer: Jun 25 1998-11:18:07-SS/OO-SG-12-234-0000-INVALID REPORT Computer: 012234[#0000¦NYNSSOO] This output for account code '0000' indicates that data has been received, but is not valid (for example, there are unmatched rounds or incor- rect parity). Printer: Jun 25 1998-11:18:07-SS/OO-SG-12-234-0000-COMMUNICATION FAIL Computer:...
  • Page 27 CHAPTER THREE - LINE CARD OPERATING MODES The Ethernet communication lines must be connected first to an approved (acceptable to the local authorities) type NID (Network Interface Device) before leaving the premises (e.g., UL installations, UL60950 Listed NID). Supervised Receiver Database The receiver has the capability of monitoring IP transmitters that are set up as supervised units.
  • Page 28 Programming/ Operation In This Chapter... Introduction on page 26 Console Software on page 26 Debug on page 26 Manual Programming on page 27 SG-CPM3 Options on page 28...

  • Page 29: Introduction

    Introduction The SG-System III can be programmed manually using the front panel; from a local computer or remotely using the TCP/IP network and SG-Systems Console software. The Debug output is intended as a testing and troubleshooting tool. Manual programming allows the user to program all of the SG-System III options for remote and local operation.

  • Page 30: Manual Programming

    CHAPTER FOUR - PROGRAMMING/OPERATION • The COMx properties windows are displayed. The configuration should be: SG-DRL3 - bits per second 19200 SG-DRL3E/SG-DRL3-2L - bits per second 57600 SG-DRL3-IP - bits per second 19200 Data bits: Parity: None Stop bits: Flow control: None Figure 4-2 Set the DRL3E/DRL3-2L debug flags:...

  • Page 31: Sg-Cpm3 Options

    CHAPTER FOUR - PROGRAMMING/OPERATION Figure 4-3 The Configuration mode allows programming of the various features and options available on the SG-System III. To enter the Configuration mode, press the [Enter] button. Choose user 0 and enter the Master Access Code using the buttons; the default Master Access Code is "CAFE".
  • Page 32 Allows the SG-System III users and passwords to be erased or changed. Sixteen users with 4-digit passwords are available for use on the SG-System III. User 0 is the Master user, and users 1 through F may be assigned to individual operators. The Master user will provide access to all menus, while the operators will have access to the SG-CPM3 settings as a view only (except passwords), other than to set the time and date.
  • Page 33 CHAPTER FOUR - PROGRAMMING/OPERATION Option 08: COM1 Data Bits Default (8) Determines the number of data bits used to communicate to the Automation Software connected on serial port 1. Choose 7 or 8 to indicate 7, or 8 data bits. Option 09: COM1 Parity Default (0) Determines the parity of serial port 1.
  • Page 34 CHAPTER FOUR - PROGRAMMING/OPERATION Option 0D: Serial Parity Default (0) Determines the parity of serial port 2. Numeric Setting Display Description None no parity (default) odd parity Even even parity NOTE: The number of stop bits can not be changed and will always be 2. NOTE: For changes to this program option a reset of the unit is required before the new parameters are used.
  • Page 35 Indicates the number of digits the receiver will send in the header to the automation output. This should be left as 5 unless the automation software does not support the SG-System III output protocol. This will affect both System style message and Channel style messages.
  • Page 36 CHAPTER FOUR - PROGRAMMING/OPERATION Option 16: Mask PSU 1 Default (00) - off Some installations may not have the full configuration. This mask option is used to enable or disable the supervision of the Power Supply Unit for shelf 1. To disable reporting of the trouble, turn the appropriate option ON. NOTE: PSU 1 is the SG-PSU3 installed in shelf 1 For UL Listed products, the permitted setting is 00.
  • Page 37 CHAPTER FOUR - PROGRAMMING/OPERATION Option 1B: Mask DCB 2 Default (01) - on Some installations may not have the full configuration. This mask option is used to enable or disable the supervision of the left SG-DC/DC3 for shelf 2. To disable reporting of the trouble, turn the appropriate option ON. NOTE: DCB 2 is the SG-DC/DC3 installed in shelf 2.
  • Page 38 CHAPTER FOUR - PROGRAMMING/OPERATION UPS Battery trouble mask for shelf 2. If set, UPS Battery trouble conditions are not reported. OFF: Condition reported ON: Condition not reported (masked) For UL Listed products, the permitted setting is 00. Option 24: Mask SG TCP 1 Default (00) - off SG TCP trouble mask for shelf 1.
  • Page 39 CHAPTER FOUR - PROGRAMMING/OPERATION OFF Condition reported ON Condition not reported (masked) For UL Listed products, the permitted setting is 00. Option 2A: Mask Serial Printer 1 Default 00 - (off) SG Serial printer trouble mask for shelf 1. If set, SG Serial Printer trouble conditions are not reported. OFF: Condition reported ON: Condition not reported (masked) For UL Listed products, the permitted setting is 00.
  • Page 40 CHAPTER FOUR - PROGRAMMING/OPERATION Option 2E: Number of Line Cards Default (CC) - lines This option is used to set the number of line cards polled by the SG-CPM3. The first digit of this option sets the number of line cards for shelf 2, and the second digit sets the number of line cards for shelf 1.
  • Page 41 CHAPTER FOUR - PROGRAMMING/OPERATION Second Configuration: Fallback (1) If both outputs are present, the SG-CPM3 will send to the TCP/IP until it fails, proceed to the RS232 until it fails, and if RS232 fails, switch to manual mode. While in manual mode, the SG-CPM3 will continuously try the RS232 connection and switch back to active mode if RS232 returns.
  • Page 42 CHAPTER FOUR - PROGRAMMING/OPERATION Flow Diagram for Automation Fallback Mode (1) Power Up / Restart Manual Re-start Poll from Console TCP Port Active? Automation (Reset Fallback) Manual Re-start Serial 1 Port from Console Active? (Reset Fallback) Flow Diagram for Automation All Mode (2) Power Up / Restart Serial 1 Port...
  • Page 43 ALL (02). ALL is transmitting the printer message to all active ports. The first acknowledgement received will be used to process the next printer message. NOTE: Order of sequence is TCP, Parallel and finally Serial. Sur-Gard does NOT recommend changing the default setting unless using more than one printer.
  • Page 44 The SG-System III will synchronize its time with the SG-System III console application PC. However in some situations it may be desirable to automatically correct the time of the SG-System III. The SG-System III will update its time once an hour. Valid values are -590 to +590;...
  • Page 45 CHAPTER FOUR - PROGRAMMING/OPERATION Options 3E: RBUS Speed The system communication bus (RBUS) baud rate is programmable for two different settings 57600 and 520000. Each shelf of the CPM3 can have its own baud rate programming. This is done to accommodate line cards that have different setting capabilities. Each CPM3 has two RBUS connections, one for Shelf 1 and one for Shelf 2.
  • Page 46 Advanced Programming In this Chapter... SG-DRL3-2L/DRL3E System Options on page 46 SG-DRL3/SG-DRL3-2L Static Options on page 48 SG-DRL3/SG-DRl3-2L Dynamic Options on page 59...
  • Page 47 CHAPTER FIVE - ADVANCED PROGRAMMING Profiles Introduction The DRL3/DRL3E/DRL3-2L 'virtual receiver' will load unique 'profiles' in order to effectively communicate with control panels. A profile is a set of pre-programmed line card options unique for a particular DNIS number. The 'DNIS' will point to a particular profile, which will then be loaded into the line card before the first handshake is sent.
  • Page 48 Also, some formats require certain options, and this can be pre-defined as well. Profiles allow for a more customized system. Rather than having a line card (or a receiver itself) devoted to certain customers, the SG-System III can handle any format at any time through the use of profiles.
  • Page 49 CHAPTER FIVE - ADVANCED PROGRAMMING Each portion may contain 0-100,00 entries with the total of all the entries not exceeding 10,000. The receiver will first check through the Caller ID section if a Caller ID number is received. If only a DNIS number is received, or Caller ID is received but the Caller ID was not found, it will check in the DNIS section.
  • Page 50 CHAPTER FIVE - ADVANCED PROGRAMMING Option 042: Line card Busy out Default (00) This option allows the line card to seize the phone line in case of checksum error after download or when its internal buffer is full after loss of communication with the CPM3.
  • Page 51 CHAPTER FIVE - ADVANCED PROGRAMMING SG-DRL3/SG-DRL3-2L Static Options: 00 - 2F SG-DRL3 Option 01: Line Card Number SG-DRL3-2L Option 101/201: Line Card Number Default (01) The line card Number provides a virtual identification code for each line card. Hexadecimal numbers '01' to 'FE' can be programmed in Option 01/101/201 to identify line cards.
  • Page 52 CHAPTER FIVE - ADVANCED PROGRAMMING SG-DRL3 Option 04: 2-Way Audio Activation Time Default (00) This option determines how long, in 10-second increments, the 2-way audio function will be active once it is initiated. At the end of this time, the line card will hang up the line. Program a value from "01" to "FF" for 10 seconds to 2550 seconds. Three (3) minutes is the recom- mended length of time for the 2-way audio activation time.
  • Page 53 Super Speed 3/8/1 Ademco Super Fast SIA FSK Level 1, 2 and 3 3/1 Partial Extended Pulse 4/8/1 Ademco Super Fast Silent Knight FSK0 4/2 Sur-Gard 4/8/1 with Checksum Silent Knight FSK1 4/2 with Checksum Ademco Super Fast Sur-Gard Contact ID (4-Digit Account)
  • Page 54 CHAPTER FIVE - ADVANCED PROGRAMMING SG-DRL3 Option 0C: DTMF Cadence SG-DRL3-2L Option 10C/20C: DTMF Cadence Default (00) This option will allow the outputted DTMF Cadence (on and off time) to be programmed in milliseconds. The DTMF Cadence option will only be used for outbound dialling when performing a 2-way audio and line test. This will not affect DTMF for communication format detec- tion or for Contact ID generation (line test mode).
  • Page 55 CHAPTER FIVE - ADVANCED PROGRAMMING SG-DRL3/SG-DRL3E Option 0E: Backup Phone Line Option Default 00 Enables or disables the Backup line of each channel. If programmed as 00, the option is disabled. If programmed as 01, the backup is enabled and, if a line fault occurs on the primary channel, the line card will switch to the auxiliary line and allow normal operation. In order to program the option for use on either channel the following programming can be done: 01 - Backup Channel enabled 00- Backup Channel Disabled...
  • Page 56 CHAPTER FIVE - ADVANCED PROGRAMMING 01 Standard Bellcore Caller ID 0X Receive X DTMF DNIS (where X = 4 to A) 10 Select ETSI DTMF Caller ID. In this mode the primary incoming line must be connected to both primary and backup connectors for phone line detection.
  • Page 57 0F = -42db to 0db 3F = -35db to 0db 5F = -29db to 0db NOTE: Do not change this option unless instructed to do so by Sur-Gard Technical Support. SG-DRL3 Option 1C: Busy Out Default (00) This option allows the line card to seize the phone line in case of checksum error after download or when its internal buffer is full after loss of communication with the SG-CPM3.
  • Page 58 CHAPTER FIVE - ADVANCED PROGRAMMING Reasons for seizing phone line: Reason LED Status Flashes System absent On power up, the line cards clock is not set, so it cannot put a timestamp on events coming in. Command to disable line card was sent (downloading). 3 Computer or printer buffer full (If option 1C is set to 04, the line card will seize the line when any buffer is full.If option 1C is set to 05, the line card will seize the...
  • Page 59 CHAPTER FIVE - ADVANCED PROGRAMMING Example of debug output tfs2 02.621 SW Version:1.11.01.003 tfs2 02.621 DSP Version:1.90.01.045 tfs2 02.621 Ring on Pri CH2 12/1/2009 11:30:2 tfs2 02.621 DSP: Input[0f] tfs2 03.628 DSP: Output[a1] tfs2 03.628 sending: 2300Hz for 1000ms tfs2 05.632 > tfs2 05.632 6655;1816A2AAAA1E tfs2 07.028 tfs2 07.028 (16-501002 186655E60200001)
  • Page 60 CHAPTER FIVE - ADVANCED PROGRAMMING SG-DRL3 Option 27: Caller Source Process SG-DRL3-2L Option 127/227: Caller Source Process Default (05) This option determines how many digits of Caller ID or DNIS (dependent on Option 12/112/212) the receiver will process the number of dig- its in range from 01 to 10 hex.
  • Page 61 This option is used when sending the update time and date command to the DMP panels. You will have to provide the Greenwich Mean Time (GMT) offset for the Sur-Gard receiver, starting at GMT and moving westerly across the Earth. For the time zones that do not fall under the 1 hour interval, the option should be left at the Greenwich Mean Time (24) setting.
  • Page 62 SG-DRL3-2L Options 130/230 - 13F/23F: 3/1 - 4/1 Digit 0-F The line card uses a unique Sur-Gard communication format to transmit data through the System to the central station computer. Event codes corresponding to alarm codes in 10 to 40 Baud formats and DTMF 4/1 to 4/3 formats are used in this unique format to enable the computer software to determine alarm types.
  • Page 63 CHAPTER FIVE - ADVANCED PROGRAMMING SG-DRL3 Options 40 - 4F: 3/2 - 4/2 Digit 0-F SG-DRL3 Options 140/240 - 14F/24F: 3/2 - 4/2 Digit 0-F Defaults: Option Value Code 40 - 48 The line card will use the first digit following the account code in 4/2, 3/1 extended or 3/2 formats to determine the computer event code. The event code will then be transmitted to the central station computer.
  • Page 64 SYSTEM TROU- CANCEL *Use only with Model SG-System III CE.  SG-System III CE is not UL Listed. Refer also to the Library Select Option 71. The English Printer Library is provided and can be selected by programming the event codes to the corresponding word.
  • Page 65 Description Use individual event codes to computer. 20, 30-39 Use common event codes (space, 0-9, A-Z). When using common event codes, Sur-Gard & 41-5A recommends that either hexadecimal code '5A' (ASCII 'Z') or hexadecimal code '41' (ASCII 'A') be used. The 'Space' character (Hex 20) can be used as the common event code with certain automation software packages to avoid account code database changes when switching over from other brand receivers to the Sur-Gard receiver.
  • Page 66 CHAPTER FIVE - ADVANCED PROGRAMMING Example: 1234A1 becomes '1234 A 1' becomes [#1234|NBA1] Value Codes Values programmed in Options 30/130/230-5F/15F/25F, 70/170/270 other than in this table will default to UAxx for Undecoded Alarm. Bit 3 - Convert BFSK format to SIA. The BFSK outputs will be converted to a SIA format.
  • Page 67 DRL3 default DRL3-2L/DRL3E default Quietest NOTE: For more information, please contact Sur-Gard Technical Support. SG-DRL3 Option 74: Equivalent Line Number SG-DRL3-2L Option 174/274: Equivalent Line Number Default (00) The equivalent line number is used with the receiver number for sending signals to the central station software. This option may be used if...
  • Page 68 CHAPTER FIVE - ADVANCED PROGRAMMING SG-DRL3 Option 75: Receiver Number SG-DRL3-2L Option 175/275: Receiver Number Default (01) The receiver number is used for sending signals to the central station software. Refer to the manuals for any central station automation soft- ware being used to determine if there are any special requirements for this number.
  • Page 69 Certain old dialers may have difficulties in communicating with the line cards. The receiver provides a possible solution by programming this option. This option should be left as a default and should be changed only on the recommendation of a Sur-Gard technician. When pro- grammed as 00, the inter-digit time is determined by the Baud rate of the format being used;...
  • Page 70 NOTE: The Audio Time Option04/104/204 or Hook Flash Option 11/111/211 must be enabled to activate the 2-Way Audio feature of the line card. NOTE: Option 7B/17B/27B may be used with any 3-digit account code formats supported by the SG-System III. For UL Listed products, the permitted setting is 00.
  • Page 71 CHAPTER FIVE - ADVANCED PROGRAMMING 4/2 format with account code 1234, alarm code 2 on zone 3. (1234-23) Option Option Switch Reason (or 7B/17B/27B) to Audio 00 Yes Alarm code 2 falls within the code range 1-2. Account code 1234 falls within the range 1-1. Account code 1234 is outside the range 2-3.
  • Page 72 CHAPTER FIVE - ADVANCED PROGRAMMING Outputs automation message with protocol "O" 0RRLLL[#AAAA|NLFssoo*#NNNNNNNNNNNNNNNN*][DC4] and adds the dialed phone number for the call transfer Outputs automation message with protocol "S" SRRLLL[#AAAA|NLFssoo*RRLL#NNNNNNNNNNNNNNNN*][DC4] and adds RRLL and the dialed phone number for the call transfer Outputs automation message with protocol "O"...
  • Page 73 CHAPTER FIVE - ADVANCED PROGRAMMING SG-DRL3 Option 80: Kiss-Off to Hang-up Time SG-DRL3-2L Option 180/280: Kiss-Off to Hang-up Time Default (1F) This option determines the delay between Kiss-off and the release of the line. The hex value programmed at this location will be converted to decimal and then multiplied by 100 ms to generate the delay.
  • Page 74 CHAPTER FIVE - ADVANCED PROGRAMMING Double dual-tone handshake1400 Hz/100ms 100ms pause and 2300 Hz/100ms tone with a kiss off of 1400 Hz. Single tone - DTMF * handshake/Kiss-off. SURTEC handshake. CFSK Full duplex handshake. Perform inter-handshake time, no tone/frequency sent. Single dual-tone handshake, DTMF buffering.
  • Page 75 1.2 second..and so on Sur-Gard does not recommend programmed durations longer than 1.5 seconds, as it may not be tolerated by the alarm panel. For special applications, it may be necessary, but any durations higher than 8.1 seconds will not be accurate and may not match the duration pro- grammed.
  • Page 76 Default (00) This option is used for 2-way audio tone detection from specific audio panels. This option should be left as default unless otherwise instructed by Sur-Gard Technical Support. SG-DRL3 Option 94: Account Digit Stripping SG-DRL3-2L Option 194/294: Account Digit Stripping Default (00) When Option 94/194/294 is set to 00 it is disabled.
  • Page 77 CHAPTER FIVE - ADVANCED PROGRAMMING 26ACF =>KO (2nd last digit must be C) CCC27 =>KO (1st 3 digits must be C) 26AFC =>KO (2nd last digit must be F) FFF2D =>KO (1st 3 digits must be C) ------- 26AC2F2 Otherwise decode as 3-1 extended or normal 3-1, and if the first digit is F strip it off. Do normal decoding based on options (4-1, 4-1 extended, 3-1checksum, 3-2) and if the first digit is F strip it off.
  • Page 78 CHAPTER FIVE - ADVANCED PROGRAMMING RR-LLL-AAA-YZ-Message (3/2) RR-LLL-AAA-Z-Message (3/1) RR-LLL-AAAAA-Z-Message (5/1) SG-DRL3 Option 96: 4/1 Extended SG-DRL3-2LOption 196/296: 4/1 Extended Default (00) Program the 4/1 Extended Option as '01' to enable combining 2 round pairs of 4/1 extended format into 4/2 output for reporting to the auto- mation and the printer.
  • Page 79 Default (00) This option is used to eliminate decoding conflicts with the 8 and 9 digit DTMF formats. The Sur-Gard DTMF 4/3 with checksum, Ademco 4/1 Express and FBI Super Fast without checksum formats are all 8-digit DTMF formats. Also the Ademco 4/2 Express and the FBI Super Fast formats are both 9-digit DTMF formats.
  • Page 80 CHAPTER FIVE - ADVANCED PROGRAMMING Where 1 = protocol number RR = receiver number LLL = line number ssssss = spaces AAAA = account code X = Event Code YY = Zone Number And to the printer with the library text as: RR-LLL-AAAA-YY-Text If the Acron options is programmed as '01' the Acron Super Fast format will be sent to the automation as indicated below: 9RRLLLssssAAAACCCCCCCCC[DC4]...
  • Page 81 2-8-1,5-8-1,6-8-1 (9-digit channels) and 2-16-1,3-16-1,4-16-1,5-16-1,6-16-1 (17-digit channels). Refer also to the 11 & 12 digit DTMF Option A0/1A0/2A0 for configuring conflicting formats. When this option is programmed as 00, the SG-System III will convert the outputs in the corresponding 2-2,3-2,4-2,5-2 format: automation: 1RRLLLssssAAAAAAsXssYY[DC4] printer: RR-LLL-AAAAAA-YY-Alarm When this option is programmed as '01' the Scantronics formats will not be decoded and the received data is passed to the outputs.
  • Page 82 CHAPTER FIVE - ADVANCED PROGRAMMING SG-DRL3 Option A1: FBI RS-232 SG-DRL3-2L Option 1A1/2A1: FBI RS-232 Default 01 To enable the computer for FBI Super Fast protocol, program Option A1/1A1/2A1 as '01'. When enabled, the computer output will be as indicated below: JRRLLLssssssAAAATZZEss[DC4] Where: J = FBI protocol identifier...
  • Page 83 CHAPTER FIVE - ADVANCED PROGRAMMING If Option A3/1A3/2A3 set to 0F: the hex digit will be stripped for 1-digit, 2-digit,BFSK and Ademco Express (4-1, 4-2). NOTE: Option 70/170/270 must be left as an individual event code when enabling this option. NOTE: When performing any conversion (Such as Pulse to Ademco HS or BFSK to Ademco HS), this option will NOT take effect.
  • Page 84 CHAPTER FIVE - ADVANCED PROGRAMMING For a list of detailed event messages for the SG-DRL2A/SG-DRL3 decoding of Sescoa format please reference the communication format document. SG-DRL3 Option A6: ITI Adjust SG-DRL3-2L Option 1A6/2A6: ITI Adjust Default (00) When set to 01, the ITI account codes will be converted to 4 digits by stripping the last digit off. For example, a panel account of 23459 will become account 2345.
  • Page 85 CHAPTER FIVE - ADVANCED PROGRAMMING no more digits to dial. If a '*' is needed, (e.g., *70, the transfer command in some PBX/PABX switches) program a “B”. Similarly, if a '#' is needed, program a “C”. To get the line card to wait for 3 seconds in a dial string, program a “D”. DTMF Table DTMF Digit Sent DTMF Digit Received...
  • Page 86 Scantronics 6-8-1 13 digits DTMF format Scantronics 4-8-1, Ademco Highspeed 4 8 digits DTMF format Sur-Gard 4-3 with checksum, 4-3-1 FBI Superfast, Ademco 4-1 express 22 digits DTMF format Contact ID 10 digit 11 digits DTMF format Acron 3, Ademco Highspeed 2, Scantronics 2-8-1...
  • Page 87 SG-DRL3-2L Option 1B4/2B4: 4/3 DTMF format type Default (00) When disabled this option will allow the receiver to receive 4/3 DTMF formats as Sur-Gard 4/3. When enabled the receiver will be able to receive 4/3 DTMF as a 4/2/Checksum format.
  • Page 88 CHAPTER FIVE - ADVANCED PROGRAMMING 1234 B6 101001 1234 6222 2222 2 01-001 1234 6222 2222 2 1234 B7 101001 1234 7222 2222 2 01-001 1234 7222 2222 2 1234 B8 101001 1234 8222 2222 2 01-001 1234 8222 2222 2 1234 B9 101001 1234 9222 2222 2 01-001 1234 9222 2222 2...
  • Page 89 Example Formats 13 digits DTMF format Scantronics 4-8-1, Ademco Highspeed 4 8 digits DTMF format Sur-Gard 4-3 with checksum, 4-3-1 FBI Superfast, Ademco 4-1 express 22 digits DTMF format Contact ID 10 digit 11 digits DTMF format Acron 3, Ademco Highspeed 2, Scantronics 2-8-1...
  • Page 90 The default value is 00 for 2-digit user and 2-digit zone number. NOTE: Option BA/1BA/2BA affects DMP Serial 1 format not DMP Serial 3. SG-DRL3 Option BB: Sur-Gard DTMF 4/3 Format Output SG-DRL3-2L Option 1BB/2BB: Sur-Gard DTMF 4/3 Format Output Default (00) Each digit of this option controls how the 4/3 format computer output string is formatted.
  • Page 91 CHAPTER FIVE - ADVANCED PROGRAMMING The second digit of this option controls the user/zone number conversion. The Sur-Gard 4/3 DTMF format is made up of a 4-digit account code, a 1-digit event code, and a 2-digit hexadecimal zone code or user number. However, some central station software packages use a com- mon event code and require decimal user codes.
  • Page 92 SG-DRL3-IP Programming In this Chapter... Options: 00 - 47 on page 90...
  • Page 93 CHAPTER SIX - SG-DRL3-IP PROGRAMMING SG-Systems Console v2.00 (or higher) software is required for programming and communication with SG-DRL3-IP Receiver Modules. Options: 00 - 47 Options 01 - 04: Receiver IP Address Defaults (C0), (A8), (00), (01) This represents: 192.168.000.001 This IP address identifies the SG-DRL3-IP on the IP network.
  • Page 94 CHAPTER SIX - SG-DRL3-IP PROGRAMMING Option 11: Line Card Number Length Default (0A) This option is used to determine how many digits from the line card number will be sent to the output. You also have the option of displaying the number in hex or decimal.
  • Page 95 CHAPTER SIX - SG-DRL3-IP PROGRAMMING Option 19: Transmitter Restoral Trouble Mask Default (00) This programmable mask enables or disables the reporting of the Transmitter restoral condition on the SG-DRL3-IP receiver. Setting the mask to 0 signifies the trouble will be reported; setting the mask to 1 signifies the trouble will not be reported. 00...
  • Page 96 CHAPTER SIX - SG-DRL3-IP PROGRAMMING Option 1D: Invalid Report Trouble Mask Default (00) This programmable mask enables or disables the reporting the invalid report condition. SG-DRL3-IP determines that the signal received is invalid, bad checksum, encryption key miss-match. Setting the mask to 0 signifies the trouble will be reported; setting the mask to 1 signifies the trouble will not be reported.
  • Page 97 CHAPTER SIX - SG-DRL3-IP PROGRAMMING Option 2B: Busy Out Default (00) The line card will stop acknowledging transmitter events under specific trouble conditions if Option 27 is programmed with the following: No time set from SG-CPM3, a code corruption checksum error, or an internal buffer is in full condition Line card is being downloaded No time set from SG-CPM3, a code corruption checksum error, line...
  • Page 98 CHAPTER SIX - SG-DRL3-IP PROGRAMMING Options 40 - 43 Console Password Defaults (0C), (0A), (0F), (0E) This represents CAFE. This is the password for the Account Port communication. In order for the user to be able to retrieve/modify the account table of the receiver the application must have a password that matches this section.
  • Page 99 The message will include the account number (up to 10 digits following Option 46) and the SIM number (21 digits). The automation software used with the receiver will need to support the (s) protocol via the Sur-Gard output format in order for this feature to work.
  • Page 100 Printer Words...
  • Page 101 WATER LEAKAGE* DURESS FOIL BREAK* DURESS DAY TROUBLE RESERVED LOW BOTTLED GAS LEVEL * RESERVED HIGH TEMPERATURE* RESERVED LOW TEMPERATURE* RESERVED RESERVED BURGLARY LOSS OF AIR FLOW* Use only with Model SG-System III CE. SG-System III CE is not UL Listed...
  • Page 102 BATTERY TEST FAILURE EXP. MODULE TAMPER GROUND FAULT EXP. MODULE AC LOSS BATTERY MISSING/DEAD EXP. MODULE SELF-TEST FAIL POWER SUPPLY OVERCURRENT LOSS SUPERVISORY RF ENGINEER RESET RESERVED * Use only with Model SG-System III CE. SG-System III CE is not UL Listed...
  • Page 103 EGRESS DENIED LOSS OF SUPERVISORY - RPM EGRESS GRANTED SENSOR TAMPER ACCESS RF TRANSMITTER. LOW BATTERY ACCESS SMOKE HI-SENSOR ACCESS SMOKE LOW-SENSOR ACCESS INTRUSION HI-SENSOR RESERVED * Use only with Model SG-System III CE. SG-System III CE is not UL Listed...
  • Page 104 RESERVED FIRE POINT NOT TESTED RESERVED INTRUSION ZONE WALK TESTED DIALER DISABLED FIRE ZONE WALK TESTED RADIO TRANSMITTER DISABLED PANIC ZONE WALK TESTED REMOTE UPLOAD/DOWNLOAD DISABLED Use only with Model SG-System III CE. SG-System III CE is not UL Listed...
  • Page 105 Telco Connector Pin Outs...
  • Page 106 APPENDIX B: TELCO CONNECTOR PIN OUTS All B channels are used for 2-way audio or backup telephone line for the SG-DRL3/DRL3E.  For the SG-DRL3-2L all B channels are the second phone line input for the line card.  Pins 25,50 - Not used Port Port Port...
  • Page 107 DEC-HEX-BIN Conversion Chart...
  • Page 108 APPENDIX C:DEC-HEX-BIN CONVERSION CHART Binary Binary 0000 0000 0001 1011 0000 0001 0001 1100 0000 0010 0001 1101 0000 0011 0001 1110 0000 0100 0001 1111 0000 0101 0010 0000 0000 0110 0010 0001 0000 0111 0010 0010 0000 1000 0010 0011 0000 1001 0010 0100...
  • Page 109 ASCII Character Chart...
  • Page 110 APPENDIX D:ASCII CHARACTER CHART Corresponding ASCII on printer (Options [70]/[170]/[270]) Hex Character Code Character Code Character Space...
  • Page 111 SG-DRL3 / SG-DRL3E / SG-DRL3-2L Communication Formats...
  • Page 112 2300Hz Silent Knight FSK1 1400/2300Hz 100 Baud 1400/2300Hz Silent Knight FSK2 2300Hz 110 Baud SIA equiv. 2300Hz Silent Knight FSK2 1400/2300Hz 100 Baud 1400/2300Hz Sur-Gard 2300Hz DTMF DTMF 4/1,4/2,4/3 2300Hz Sur-Gard Dual Tone DTMF DTMF 4/1,4/2,4/3 1400Hz Sur-Gard 2300Hz DTMF...
  • Page 113 Ports...
  • Page 114 The serial printer port or serial computer port can be connected to a DB9 connector to act as a printer port. Figure 10: Printer Port RS-232 Serial Automation The serial automation port is used to send automation signals to the automation computer using the Sur-Gard Automation pro- tocol. Only the serial port requires RX, TX, and GRD. RJ45 Pin no...
  • Page 115 Events & Messages...
  • Page 116 APPENDIX G: EVENTS & MESSAGES DRL3 Events & Messages Message Computer Printer Communication Fail - No Signal Send on a Call 001001[#0000|NYCssSS] SG -01-001-0000--COMMUNICATION FAIL (Where ss is shelf # and SS is slot #) Invalid Report - Bad Signal Send on a Call 001001[#0000|NYNssSS] SG -01-001-0000--INVALID REPORT (Where ss is shelf # and SS is slot #)
  • Page 117 APPENDIX G: EVENTS & MESSAGES DRL3IP Events & Messages Message Computer Printer IP account table has been set by the console appli- 001001[#0000|NRB*IP.IP.IP.IP*] SG -01-001-0000-RB-Console Account Port Lead In cation IP account table has been requested by the console 001001[#0000|NRS*IP.IP.IP.IP*] SG -01-001-0000-RS-Console Account Port Lead Out application Transmitter has successful had encryption enabled...
  • Page 118 APPENDIX G: EVENTS & MESSAGES Network Fail 001001[#0000|NNT *IP.IP.IP.IP*] SG -01-001-0000-NR-Network Failure Network Restore 001001[#0000|NNR*IP.IP.IP.IP*] SG -01-001-0000-NR-Network Restoral Line Card Power up No Automation message SG -01-001-0000--LC Power Up vx.xx.xx.xxx Possible Compromise Attempt 001001[#XXXXXXXXXX|NPC*IP.IP.IP.IP*] SG -01-001-XXXXXXXXXX-PC-Possible Compromise Attempt (where IP is transmitters IP, and X is the trans- mitters account) COLDBOOT was performed by User via Debug No Automation message...
  • Page 119 APPENDIX G: EVENTS & MESSAGES DRL3 2L Events & Messages Message Computer Printer SG-DRL3 2L Power Up where X.XX.XXX.XXX is the 001002[#0000|NRR0101] SG -01-002-0000-NRR0101-SG-DRL3 2L v1.20.01.010 Power software version information. Channel 1 Option Change (where XX is the option #, 001001[#0000|NLS0101] SG -01-001-0000-NLS0101-Option Change: C1 #XX YY and YY is the new option setting)
  • Page 120 APPENDIX G: EVENTS & MESSAGES Firmware update has been started via USB port No Automation message SG -01-002-0000--LC Firmware Update Initiated (USB) Firmware update has failed No Automation message SG -01-000-0000--LC Firmware Update Failed GET DNIS Table No Automation message SG -01-002-0000--GET DNIS Table SET DNIS Table No Automation message...
  • Page 121 APPENDIX G: EVENTS & MESSAGES CPM3 Events & Messages Message Computer Printer Shelf 1 PSU3 Failure 001000[#0000|NAT0000] SG -01-000-0000-NAT0000-PSU 1 Failed Shelf 1 PSU3 Restoral 001000[#0000|NAR0000] SG -01-000-0000-NAR0000-PSU 1 Restored Shelf 2 PSU3 Failure 001000[#0000|NAT0001] SG -01-000-0000-NAT0001-PSU 2 Failed Shelf 2 PSU3 Restoral 001000[#0000|NAR0001] SG -01-000-0000-NAR0001-PSU 2 Restored PSU3 Inter-Connect Cable Failure...
  • Page 122 APPENDIX G: EVENTS & MESSAGES Switch Into Active Mode 001000[#0000|NSC0003] SG -01-000-0000-NSC0003-Switching To Active Mode Switch To Manual Mode 001000[#0000|NSC0000] SG -01-000-0000-NSC0000-Switching To Manual Mode Switch To Normal Mode 001000[#0000|NSC0003] SG-01-000-0000-NSC0003-Switching To Normal Mode Switch To Standby Mode 001000[#0000|NSC0002] SG -01-000-0000-NSC0002-Switching To Standby Mode Line Card Absent 001000[#0000|NYDssSS] SG -01-000-0000-NYDssSS-Line Card Absent...
  • Page 123 APPENDIX G: EVENTS & MESSAGES AHS FLASH DONE(ACTIVE CPM) No Automation Message SG -01-000-0000--AHS Flash Done (ACTIVE) AHS FLASH DONE(STANDBY CPM) No Automation Message SG -01-000-0000--AHS Flash Done (STANDBY) RESET BY CONSOLE No Automation Message SG -01-000-0000--RESET by CONSOLE Invalid Password to Enter LCD Program 001000[#0000|NLX0000] SG -01-000-0000-NLX0000-User:0 Local Programming Denied Local Programming Begin via LCD...
  • Page 124 Glossary...
  • Page 125 Appendix H - GLOSSARY Account The portion of a signal which contains the information identifying the location or the owner of the alarm panel. Also referred to as account number, account code or account digits. Acknowledgement A signal sent from the receiver to the panel indicating that data has been received. A positive acknowledge- (ACK) ment (ACK) means data was received without any detected errors.
  • Page 126 Example 1:Sur-Gard automation reports an alarm event using an event code of 'A', Restore as 'R', or Trouble as 'T'. Example 2: Sur-Gard automation reports using a SIA output for a burglary alarm using an event code of 'BA'.
  • Page 127 MAC address in order to guarantee that each device will function correctly on the network. For the SG-System III, the MAC address is stored in serial EEPROM on the SG-CPM3 board. It is only program- mable during manufacturing.
  • Page 128 Sur-Gard, a brand name of DSC. Also used to describe a particular type of automation output. SG-BP3 A motherboard-style PCB which acts as the backbone for a single shelf of a SG-System III receiver. The SG- BP3 contains sockets to which up to 12 SG-DRL3s, 1 SG-CPM3, 1 SG-PSC3 and 2 SG-DC/DC3s can be con- nected.
  • Page 129 Appendix H - GLOSSARY SG-DRL3-2L Dual POTS Line Digital Receiver Line Card. SG-MLRF3 The metal rack which is used to enclose all other modules within a single shelf of the SG-System III receiver. SG-PSC3 Power Supply Controller. SG-PSU3 Power Supply Unit.
  • Page 130 IMPORTANT - READ CAREFULLY: DSC Software purchased with or without Products and Components is copyrighted and is purchased under the following license terms: • This End-User License Agreement (“EULA”) is a legal agreement between You (the company, 3. COPYRIGHT - All title and intellectual property rights in and to the SOFTWARE PRODUCT individual or entity who acquired the Software and any related Hardware) and Digital Security (including but not limited to any images, photographs, and text incorporated into the SOFTWARE Controls, a division of Tyco Safety Products Canada Ltd.
  • Page 131 (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label. Incidence of Harm If this equipment SG-SYSTEM III causes harm to the telephone net- work, the telephone company will notify you in advance that temporary discontinuance of service may be required.

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