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Summary of Contents for Hanlong UC803(P)
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Page 1: User Guide
ENTERPRISE HD IP PHONE USER GUIDE UC803(P) Version:1.0.3.59 Nanjing Hanlong Technology Co., Ltd 86-25-84608050 support@hanlongtek.com... -
Page 2: Notices Information
Copyright © 2005 - 2013 Nanjing Hanlong Technology CO., LTD. All rights reserved. Nanjing Hanlong Technology Co., LTD. owns all the right to revise and change this document at any time. And all the illustrations and instructions in this paper are subject to the copyright protection of legal law. -
Page 3: Cleaning
Notices Information Cleaning To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or internal electronics of the phone. -
Page 4: Table Of Contents
Table of Content Table of Content Notices Information ........................1 Copyright ..........................1 Safety cautions .......................... 1 Disposal of the phone........................ 1 Cleaning ............................ 2 Table of Content ..........................3 Getting Started..........................5 Packing List ..........................5 Phone Installation........................6 1. - Page 5 Getting Started Key as Send..........................42 No Key Entry Timeout......................42 Keypad Lock ........................... 43 Hot Line ..........................44 Advanced Features ........................45 Voice Message ........................45 Intercom ..........................46 Speed Dial..........................47 Direct Pickup .......................... 48 Group Pickup .......................... 49 BLF ............................
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Page 6: Getting Started
Getting Started Getting Started Packing List The package contains the following parts, please check if all the items are not missed: The phone device The footstand Handset Headset cord... -
Page 7: Phone Installation
Getting Started Power adapter Ethernet cable Quick installation reference Phone Installation... -
Page 8: Attach The Foot Stand
Getting Started 1. Attach the Foot stand 2. Connect the Handset and optional Headset... -
Page 9: Connect The Network And Power
Getting Started 3. Connect the Network and Power Initialization After your phone has been powered up, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Booting"... - Page 10 Getting Started And then show “Initializing “during the initialization. By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server.
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Page 11: Getting Familiar With Your Phone
Getting Familiar with Your Phone Getting Familiar with Your Phone Hardware Components Preview Item Description To Presentation all information about the date& time, accounts, LCD screen soft keys, messages, calls and other some information. Power Indicator LED To indicate the power status The phone supported up to 4 accounts Line keys Steady green: idle interface, during a call.. - Page 12 Getting Familiar with Your Phone Left arrow key: To move left of the selection shows on the screen. Down arrow key: To move down of the selection shows on the screen. 1. To return to idle scr een. 2. To cancel the information or call on the screen. 1.
- Page 13 Getting Familiar with Your Phone Light Drown: Unregistered Speaker Press this button to place a call in hands-free mode. To decrease the volume. Volume To increase the volume. Alphanumeric keypad To enter the phone numbers, letters and so on. To indicator the New message, and press to read. Message Headset To indicate that the phone is or not in Headset mode.
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Page 14: Icon Preview
Getting Familiar with Your Phone Icon Preview Icon Description Network Registered succeed Unregistered Speakerphone mode Handset mode Headset mode Mute Forward Do Not Disturb Received calls Dialed Calls Missed calls Forward calls... -
Page 15: Memory Key Function Overview
Getting Familiar with Your Phone Memory Key Function Overview Line Speed Dial BLF List Voice Mail Direct Pick Up Group Pick Up Call Park Intercom DTMF Prefix Conference Forward Transfer Hold Redial... - Page 16 Getting Familiar with Your Phone Call Return Record URL Record Paging Group Listening Public Hold Private Hold Shared Line...
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Page 17: Basic Features Configuration
Basic Features Configuration Basic Features Configuration This part will mainly introduce the basic configuration as the Time, Language, and Volume… Web Login Get the IP address: Press Menu →Status→ Information Input the IP Address in the web browser. Input the user name (default is admin), password (default is admin). Login successfully. -
Page 18: Administrator Password
Basic Features Configuration Note: The PC and phone should be in the same segment. When register the accounts in web and the server port is not “5060”, then “SIP Server” should be set as “SIP Server’s IP address: server port.”, for example, “192.168.0.122: 5090”. Administrator Password The password is mainly used for login the web interface or set the advanced settings through phone interface. -
Page 19: Language
Basic Features Configuration Management → Password Fill the value Click to save the configuration. Note: When you use the web interface: user name: admin password: admin(default) Language The default Phone interface language is English. To change the language via Phone interface Press Menu →... -
Page 20: Time And Date
Basic Features Configuration To change the language via Web Interface Setting → Preference →Web Language Select the necessary one. Press to save the configuration. Note: All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone. Time and Date The time and date show on the idle page, and it can be set and change by SNTP server automatically or manual setting. - Page 21 Basic Features Configuration Note: Press , all zone will show on the display, select the one you want and press save or confirm key to save the configuration. To configure time and date manually To press Menu → Setting → Basic setting → Time & Date → Manual Settings Press or change the right time, or you can input the right time.
- Page 22 Basic Features Configuration Network → Advanced →NTP Server Fill the value in the blank. To change the Time Zone and Date Display Format via web interface Setting → Preference →Time Zone Select the necessary one. Press to save the configuration.
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Page 23: Screen Saver
Basic Features Configuration Note: If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, please contact your system administrator for more information. Screen Saver There are two types of screen saver:Backlight off, Time & Logo . To enable screen saver via Phone To press Menu →... -
Page 24: Ring Tone
Basic Features Configuration Click Saveset to save the configuration. Ring Tone You can adjust the type and volume of the ring tone. To adjust the Ring Tone Type via Phone interface Press Menu → Setting → Basic Settings → Ring Tone. Press to select the aimed one. - Page 25 Basic Features Configuration Account → Advanced → Account Ring Tone Select the wanted one Click to save the configuration. To configure Distinctive Ring Tone via Phone Interface Press Directory Select the target contact Press Detail soft key to edit the contact. Press to select the wanted Ring Tone for the contact Press Save soft key to save the contact.
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Page 26: Volume
Basic Features Configuration Volume You can adjust the volume for the phone by the volume keys: To adjust the Ring tone volume Option 1: To press on the idle page Option 2: To press during the call is ringing. To adjust the handset volume To press during a call in handset mode. -
Page 27: Directory
Basic Features Configuration To adjust the speaker Volume To press during a call in speaker mode. Directory In the directory, you can add or delete your friends, business partner or anyone others’ phone No. so you will not forget their number. Or put some anonymous phone No. in the blacklist to prevent from being disturbed. - Page 28 Basic Features Configuration Enter the necessary information as Name, Phone number… Press save soft key or to add the contacts successfully. To add contacts from Logs Press History soft key or press Menu → Logs → Local history Press to select the targeted one. (Press switched among the All calls, Dialed calls, Received calls, Missed Calls and Forward Calls).
- Page 29 Basic Features Configuration B: To add contacts into blacklist To add blacklist manually Press Menu → Directory → Blacklist Press Add soft key. Enter the necessary information as Name, Phone number… Press save soft key or to add the contacts successfully. To add blacklist from history Press History soft key or press Menu →...
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Page 30: Basic Call Features
Basic Call Features Basic Call Features Place a Call There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone. To place a call by Handset Pick up the handset, or press a line key and dial the necessary number. Press or press the send softkey, then the call is sending. -
Page 31: End A Call
Basic Call Features End a Call Here shows to end a call during three mode: To end a call by Handset Press the Cancel soft key or hang up the handset. To end a call under Headset Mode Press the Cancel soft key or press To end a call under hands-free speakerphone Mode Press the Cancel soft key or press Note:... -
Page 32: Auto Answer
Basic Call Features To press the Reject soft key to reject the call. Or press to reject the current call. To press Forward to forward to another phone. To press Silence soft key, and then the call will keep silent, no ring tone display. Auto Answer Enable auto answer feature, you will answer all incoming call automatically. -
Page 33: Call Hold
Basic Call Features Call Hold When use hold feature, the Hold icon will show on the display. To make a call on hold during three modes: To hold a call under handset mode: Press Hold soft key to hold the current call. Press Resume soft key to resume the call on hold. -
Page 34: Call Transfer
Basic Call Features Press Resume soft key to resume the call on hold. Call Transfer This phone supports blind, attended and Semi-Attended Transfer. Blind Transfer When you use this feature, you can transfer Press Transfer soft key during the conversation, the call is on hold now. Enter the number that transfers to. - Page 35 Basic Call Features Press transfer soft key during the conversation, the call is on hold now. Enter the number that transfer to, and press the send soft key or Start the second conversation, press the transfer soft key, then, transfer completed. NOTE: To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains.
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Page 36: Call Conference
Basic Call Features Call Conference This IP Phone supports up to 5-way conference. 5-way conference Assuming that call party A and B are in conversation. A wants to bring C, D and E in a conference A press line 2 key, the call is placed on hold. A enter the number of C and then press send soft key or C answering the call. -
Page 37: Call Forward
Basic Call Features A end the call, the conference is finished. Note: If C does not answer the call, A can back to continue the conversation with B; Once A hangs up the call, the conference is ended, while if B or C drops the call, A&C or A&B conversation continues. - Page 38 Basic Call Features To configure busy forward With this feature, the incoming calls are immediately forwarded if the phone is busy. Press Menu →Features → Call forward →Busy forward. Press or press info soft key to select the enable choice. Enter the forward to number and on code (optional), off code (optional).
- Page 39 Basic Call Features Fill the Forward to Number (Optional) fill the on/off code Click to save the configuration To cancel the forward feature via Phone Interface Press Menu →Features → Call forward→Always/Busy/No answer Forward Press or press info soft key to select the disable choice Press or Save soft key to save the configuration.
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Page 40: Call Return
Basic Call Features Forward an incoming call during the ringing. When the phone is ringing, press Forward soft key. Enter the forward number. Press or press the send soft key, then the call is forwarded. Note: If the Programmable Key or line key is set as BLF, when an incoming call ringing, press this BLF key directly to realize the dynamic forward. -
Page 41: Anonymous Call
Basic Call Features Click the to save the configuration. Anonymous Call Just enable the anonymous call feature, you can set your ID do not appear on the other phone that you called. To configure anonymous call Press Menu →Features →Anonymous Call Press or press info soft key to change the Line ID Press... -
Page 42: Call Mute
Basic Call Features Press or press info soft key to change the Line ID Press or press info soft key to select the enable choice in Rejection filed. Press or Save soft key to save the configuration To cancel rejecting anonymous call Press Menu →Features →Anonymous Call Press or press info soft key to select the disable choice in Rejection filed. -
Page 43: Dnd
Basic Call Features When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the DND icon shown on the Top of the LCD on idle page. To enable DND feature Press the DND soft key when the phone is idle, and then DND iconshown on the LCD. To disable DND feature Press the DND soft key again, and then there is no DND icon on the LCD. -
Page 44: Keypad Lock
Basic Call Features To configure No Key Entry Timeout Click Webpage Setting → Preference Fill the blank of No Key Entry Timeout: for example 5(seconds).(0 means never timeout, you should press the send key the dial out the number. 3. Click the to save the configuration. -
Page 45: Hot Line
Basic Call Features Press Save or OK key to save the configuration. To enable Keypad Lock via Webpage Click Webpage Setting → Preference To choose the Lock keys. To fill the unlock PIN and auto lock time Fill the Emergence Number, when the phone is Lock, only Emergency Number can be sent. To click Saveset to save the configuration. -
Page 46: Advanced Features
Advanced Features To configure Hotline auto dial via Web Interface Setting → Features. Fill the number in the Hotline Number and Hotline Time-out. Click to save the configuration. Delete the number and save the configuration, and then now the Hotline auto dial is cancelled. Advanced Features Voice Message This phone supports Voicemail, and when there is message, the message will... -
Page 47: Intercom
Advanced Features To configure the Voice mail feature Press Menu→Messages→Voice Mail→Set Voice Mail. Enter the Account1/2/3/4 NO. Press or Save soft key to save the configuration Note： This feature is not available on all servers. For more information, contact your system administrator. -
Page 48: Speed Dial
Advanced Features Select the Account ID Click the to save the configuration. Note： This feature is not available on all servers. For more information, contact your system administrator. Speed Dial ith this feature, you can dial one directory by press the definite key. o configure Speed Dial feature via phone interface Press Menu →Features →Function Keys→Line or Memory keys as Function Keys →... -
Page 49: Direct Pickup
Advanced Features Select the wanted Line or Memory key and set as Speed Dial. Enter the desired phone number in the Value field. Select the Account ID Click the to save the configuration. Direct Pickup ith this feature, you can pick up the set line when it ringing. o configure Direct Pickup feature via phone interface Press Menu →Features →Function Keys→Line or Memory keys as Function Keys →... -
Page 50: Group Pickup
Advanced Features Group Pickup With this feature, you can pick up the specified group that you want incoming calls. To configure the Pick up via phone interface Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) Select the wanted Line or Memory key. - Page 51 Advanced Features Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example). Select the targeted Line or Memory key. Press or press infos soft key to select the BLF in the type field. Enter the targeted Value Number. Press or press info soft key to select the Account ID.
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Page 52: Shared Line
Advanced Features Note： This feature is not available on all servers. For more information, contact your system administrator. Shared Line This feature allows subscribers to share SIP lines. Moreover it also provides status monitoring of the shared line. To configure the line key as shared line via phone interface Press Menu →Features →Function Keys→Line or Memory keys as Function Keys →... -
Page 53: Record
Advanced Features Click the to save the configuration and then restart. Note： This feature is not available on all servers. For more information, contact your system administrator. Record With record feature, you can record calls by pressing a record key on the phone. To configure the record via phone interface Press Menu →Features →Function Keys→Line or Memory keys as Function Keys →... -
Page 54: Call Park
Advanced Features 330. Click the to save the configuration. Note: Please contact the system administrator whether support this feature or not. Call Park With this feature, you can put a call on hold and continue the conversation from another phone. To configure the Call Park via phone interface Press Menu →Features →Function Keys→Line or Memory keys as Function Keys →... -
Page 55: Dtmf
Advanced Features To configure the paging via phone interface Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) Select the wanted Line or Memory key. Press or press info soft key to select the Key Event in the type field. Press or press info soft key to select the Paging. -
Page 56: Prefix
Advanced Features Click Function keys → Line or Memory key. Select the desired Line or Memory key and select DTMF in the Type. Fill the value. Click the to save the configuration. Prefix To configure the Prefix via Phone Interface Press Menu →Features →Function Keys→Line or Memory keys as Function Keys →... -
Page 57: Upgrade
Upgrade Upgrade Factory Reset To set Factory Reset by phone interface Press Menu → Setting → Advanced Setting( default password: admin)→ Factory Reset Press OK soft key in the warning page. To set Factory Reset via web interface Click Management → Upgrade Click and then confirm the setting. - Page 58 LAN. Users are recommended to conduct TFTP upgrade in a controlled LAN environment if possible. For those who do not have a local TFTP server, Hanlong provides a NAT-friendly TFTP server on the public Internet for firmware upgrade. Please check the Service section of Hanlong’s Web site to obtain this TFTP server’s IP address.
- Page 59 Upgrade upgrades. A free Windows version TFTP server is available: http://www.solarwinds.com/products/freetools/free_tftp_server.aspx. To upgrade manually via the Web configuration interface Download the firmware. Click Management → Upgrade Click Brower or the blank. Select the firmware and then click Restart.
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Page 60: Troubleshooting
Troubleshooting Troubleshooting Why is the phone LCD screen blank? Ensure your phone is properly plugged into a functional AC outlet. Ensure that the phone isn’t plugged into a plug controlled by a switch that is off. If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead. If your phone is powered from PoE, ensure you use a PoE compliant switch or hub, or contact your system administrator for more information.
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