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Hanlong UC804(P) User Manual

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ENTERPRISE HD IP PHONE
UC804(P)
Version:1.0.3.82
Hanlong Technology(Nanjing) Co., Ltd
support@h-tek.com
86-25-84658050
www.h-tek.com

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Summary of Contents for Hanlong UC804(P)

  • Page 1 ENTERPRISE HD IP PHONE UC804(P) Version:1.0.3.82 Hanlong Technology(Nanjing) Co., Ltd support@h-tek.com 86-25-84658050 www.h-tek.com...

  • Page 2: Notices Information

    Copyright © 2005 - 2015 Nanjing Hanlong Technology CO., LTD. All rights reserved. Nanjing Hanlong Technology Co., LTD. owns all the right to revise and change this document at any time. And all the illustrations and instructions in this paper are subject to the copyright protection of legal law.

  • Page 3: Cleaning

    Notices Information Cleaning To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or internal electronics of the phone.

  • Page 4: Table Of Contents

    Table of Content Table of Content Notices Information ........................1 Copyright ..........................1 Safety cautions .......................... 1 WEEE Warning ......................... 1 Cleaning ............................ 2 Table of Content ..........................3 Getting Started ..........................7 Packing List ..........................7 Phone Installation ........................9 1.
  • Page 5 Table of Content Backlight ..........................46 Contact Management ......................47 Local Directory ........................47 Remote Phonebook ......................... 52 Call History ..........................53 LDAP Phonebook ........................56 Broadsoft Phonebook ......................59 Call log ............................ 59 Other features settings ........................ 60 Dial Plan ..........................60 Emergency Call ........................
  • Page 6 Table of Content Direct Pickup .......................... 97 Group Pickup .......................... 98 Call Park ..........................99 Intercom ..........................100 DTMF ........................... 101 Prefix ............................. 103 Local Group .......................... 104 XML Group ........................... 105 LDAP ............................ 106 XML Browser ........................107 Broadsoft Group ........................108 Conference ..........................
  • Page 7 Table of Content How to Import Server CA certificate? .................. 133 How to use LLDP? ........................ 133 How to Set LCD and Web GUI： ..................133 How to Upgrade via FTP? ....................133 How to make Ringtone? ......................134 How to use Open VPN? ......................134 Provisioning Guide on Free PBX:..................

  • Page 8: Getting Started

    Getting Started Getting Started Packing List The package contains the following parts, please check if all the items are not missed: 1. The phone device 2. The footstand 3. Handset...
  • Page 9 Getting Started 4. Headset cord 5. Power adapter 6. Ethernet cable...

  • Page 10: Phone Installation

    Getting Started 7. Quick installation reference Phone Installation 1. Attach the Foot stand...

  • Page 11: Connect The Handset And Optional Headset

    Getting Started 2. Connect the Handset and optional Headset...

  • Page 12: Connect The Network And Power

    Getting Started 3. Connect the Network and Power Initialization After your phone has been powered up, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Booting"...

  • Page 13: Status

    Getting Started And then show “Initializing “during the initialization. By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server. Status You can view the system status of your phone via phone user interface or web user interface.
  • Page 14 Getting Started 1. Press Menu →Status →InformationNetwork/ Account 2. Press Menu →Status →Network 3. Press Menu →Status →Account To view the phone status via Web interface:...

  • Page 15: Registration

    Getting Started Login webpage (For How to login, please refer to Login) View the information of Version, Account and Network. Registration To register via phone interface: Press Menu SettingAdvanced setting (default password: admin)Accounts Select the desired account Select Enable for Account active Filled the SIP Server Filled the Failover SIP server if need (Optional) Filled the Outbound Proxy (Optional)
  • Page 16 Getting Started Filled the SIP User ID, Authenticate ID Filled the password, Name (shown on LCD) and Ringtone. Press Save to save the configuration. To register via web interface: 1. Login webpage and Click AccountBasic 2. Select the desired Account 3.
  • Page 17 Getting Started Note: 1. All fields with must be filled. If changed, it requires a phone restart. 2. Account Status says the account registered successfully or not. 3. When change the account information via phone, it will shown Restart note when back to idle page.

  • Page 18: Idle Screen

    Getting Started Idle Screen Name Description It shows the phone’s time & date. For Date&time setting, see 1. Date&Time Time&Date 2. Notice It shows the phone features status, More see Icon Preview This area shows the four line key labels. Line keys are also can be 3.

  • Page 19: Getting Familiar With Your Phone

    Getting Familiar with Your Phone Getting Familiar with Your Phone Hardware Components Preview Item Description To Presentation all information about the date& time, accounts, LCD screen soft keys, messages, calls and other some information. Power Indicator LED To indicate the power status The phone supported up to 4 accounts Line keys 1.
  • Page 20 Getting Familiar with Your Phone Right arrow key: To move right of the selection shows on the screen. Left arrow key: To move left of the selection shows on the screen. Down arrow key: To move down of the selection shows on the screen.

  • Page 21: Icon Preview

    Getting Familiar with Your Phone Stay red: Busy Blinked green: Ring Back Blinked red: A call incoming Steady orange: During a call Blinked orange: Public Hold Blinked green: Private Hold Light Drown: Unregistered Speaker Press this button to place a call in hands-free mode. To dial the previous dialed number.
  • Page 22 Getting Familiar with Your Phone Unregistered Speakerphone mode Handset mode Headset mode Voice messages Text message Mute Do Not Disturb Volume is 0 Hold Received calls Dialed Calls Missed calls Forward calls Conference Keypad locked...

  • Page 23: Led Instruction

    Getting Familiar with Your Phone Keypad unlocked LED Instruction This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting, please refer to: LED Status Setting Power Indicator LED LED Status Description...

  • Page 24: Shared Line Key Led :( Line Key Set As Shared Line)

    Getting Familiar with Your Phone LED Status Description Steady Green Idle status for the monitored line Steady Red The monitored line is calling or during a call Blinked red The monitored line is ringing. All other unknown status Shared Line Key LED : ( Line Key set as Shared Line) LED Status Description...

  • Page 25: Info Key Instruction

    Getting Familiar with Your Phone Info Key Instruction Info Key plays many roles in this phone: 1. Quick get the Information page. 2. Get the full information of the item with . When the item with , it means the information is not full display or there more options for the item.

  • Page 26: User Interface

    Getting Familiar with Your Phone 4. Get all other parties information during a conference. User Interface There are two ways to customize specific configurations on your IP phone:  The user interface on the IP phone  The user interface in a web browser on your PC The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone.
  • Page 27 Getting Familiar with Your Phone Phone Interface Overview Option Model Firmware Status Hardware Network Account Device Cert Language Call Forward Function Key(Line key setting) More Key see Line Key Overview Key as Send Features Hot Line Anonymous Call History Setting Language Time &...

  • Page 28: Line Key Function Overview

    Getting Familiar with Your Phone Line Key Function Overview Line Speed Dial BLF List Voice Mail Direct Pick Up Group Pick Up Call Park Intercom DTMF Prefix Local Group XML group LDAP XML Browser Broadsoft group Conference...

  • Page 29: Basic Features Configuration

    Basic Features Configuration Forward Transfer Hold Group Listening Redial Call Return Record URL Record Paging Shared Line Public Hold Private Hold Basic Features Configuration This part will mainly introduce the basic configuration as the Time, Language, and Volume…...

  • Page 30: Web Login

    Basic Features Configuration Web Login Get the IP address: Press Menu →Status →Information. Input the IP Address in the web browser. Input the user name (default is admin), password (default is admin). Login successfully.

  • Page 31: Administrator Password

    Basic Features Configuration Note: The PC and phone should be in the same segment. When register the accounts in web and the server port is not “5060”, then “SIP Server” should be set as “SIP Server’s IP address: server port.”, for example, “192.168.0.122: 5090”. Administrator Password The password is mainly used for login the web interface or set the advanced settings through phone interface.

  • Page 32: Basic Network Setting

    Basic Features Configuration To change to password via Web Interface 1. Management → Password 2. Fill the value 3. Click to save the configuration. Note: When you use the web interface: user name: admin password: admin(default) Basic Network Setting Htek IP Phone supports three mode of Network: DHCP, Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically.

  • Page 33: Wan Port

    Basic Features Configuration address manually. When switch DHCP, Static IP and PPPoE to each other, or change the Static IP on webpage, it will show the warning of restart as following. WAN Port To configure a static IP address via phone interface: 1.
  • Page 34 Basic Features Configuration Press the Save soft key to accept the change or the Back soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. You can set a WAN port to be a PPPoE port.
  • Page 35 Basic Features Configuration 2. Click Save and restart the phone. To configure Network via web interface: 1. Click NetworkBasic 2. Select the desired Type: DHCP, Static or PPPoE 3. Filled the necessary information. 4. Click the SaveSet and restart the phone. Note: Wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance.

  • Page 36: Pc Port

    Basic Features Configuration PC Port Two modes for PC port: bridge and router. To configure PC Bridge via Phone interface: 1. Press MenuSettingAdvanced Settings (password: admin) NetworkPC Port Bridge mode. 2. Click Save and restart the phone. To configure PC router via Phone interface: 1.

  • Page 37: Language

    Basic Features Configuration 3. Fill the IP address and other necessary information. 4. Click and restart the phone Language The default Phone interface language is English. To change the language via Phone interface Press Menu → Setting → Basic Settings → Language. Press or Save soft key to save the configuration.

  • Page 38: Time And Date

    Basic Features Configuration To change the language via Web Interface Setting → Preference →Web Language Select the necessary one. Press to save the configuration. Note: All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone. Time and Date The time and date show on the idle page, and it can be set and change by SNTP server automatically or manual setting.
  • Page 39 Basic Features Configuration Note: Press , all zone will show on the display, select the one you want and press save or confirm key to save the configuration. To configure time and date manually 1. To press Menu → Setting → Basic setting → Time & Date → Manual Settings 2.
  • Page 40 Basic Features Configuration M-D-Y(month-day-year), D-M-Y(day-month-year). 4. Press or Save soft key to save the configuration. To configure the DHCP time 1. To press Menu → Setting → Basic setting → DHCP time 2. Press or press to change between Disable and Enable. 3.
  • Page 41 Basic Features Configuration To change the Time Zone and Date Display Format via web interface Setting → Date &Time Select the necessary one. Press to save the configuration. Note:...

  • Page 42: Ring Tone

    Basic Features Configuration If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, please contact your system administrator for more information. Ring Tone You can adjust the type and volume of the ring tone. To adjust the Ring Tone Type via Phone interface 1.
  • Page 43 Basic Features Configuration To configure Distinctive Ring Tone via Phone Interface 1. Press Directory 2. Select the target contact 3. Press Detail soft key to edit the contact. 4. Press to select the wanted Ring Tone for the contact 5. Press Save soft key to save the contact. To configure Distinctive Ring Tone via Web Interface 1.

  • Page 44: Volume

    Basic Features Configuration → 3. Click to save the configuration. Volume You can adjust the volume for the phone by the volume keys: To adjust the Ring tone volume 1. Option 1: To press on the idle page...

  • Page 45: Screen Saver

    Basic Features Configuration 2. Option 2: To press during the call is ringing. To adjust the handset volume To press during a call in handset mode. To adjust the headset volume To press during a call in headset mode. To adjust the speaker Volume To press during a call in speaker mode.
  • Page 46 Basic Features Configuration 4. Enter the Screensaver Type to choose one of the type: Logo & Time and Logo 5. Press or Save soft key to save the selected configuration. To disable screen saver via Phone interface 1. To press Menu → Setting →Basic Setting →Screensaver... 2.

  • Page 47: Backlight

    Basic Features Configuration 3. Click to save the configuration. To custom text logo via web interface: Click SettingPreference. choose the Time-out as 1 min or 2/5/10/30 minute. Enter the desired value in the Text Logo field. Click Saveset to save the configuration. To wake up screen saver via Web interface: 1.

  • Page 48: Contact Management

    Basic Features Configuration 3. Click to save the configuration. The default is 0, which means Backlight is always on. Contact Management This section provides the operating instructions for managing contacts. The topics include:  Local Directory  Blacklist  Remote Phonebook ...
  • Page 49 Basic Features Configuration 2. Press or press Switch soft key to Choose the Local Contact. 3. Press More soft key 4. Press More soft key 5. Press Option soft key. Add to blacklist. 6. Press save soft key or to add the contacts successfully. To add contacts from History 1.
  • Page 50 Basic Features Configuration To add contacts via web interface 1. Click DirectoryDirectory 2. Enter the name, number and some other information. 3. Press and then press button.
  • Page 51 Basic Features Configuration B: To add contacts into blacklist To add blacklist manually 1. Press Menu → Directory → Blacklist 2. Press Add soft key. 3. Enter the necessary information as Name, Phone number… 4. Press save soft key or to add the contacts successfully.
  • Page 52 Basic Features Configuration 5. Press save soft key or to add successfully. C: To import or export the contact list You can manage your phone’s local directory via phone or web user interface. But you can only import or export the contact list via web interface. To import an XML file of contact list via web interface: 1.

  • Page 53: Remote Phonebook

    Basic Features Configuration Click on Directory Click Export Csv to export the contact list. Note: If the xml file and CSV file more than 1000 contacts, the phone will only upload 1000 contacts. Remote Phonebook To set Remote Phonebook via web interface: 1.

  • Page 54: Call History

    Basic Features Configuration Every remote contact only support 1000 contacts. Call History This phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history list supports up to100 entries in all on phone interface and more than 1500 items.
  • Page 55 Basic Features Configuration To delete an entry from the call history list via phone interface:: 1. Press the History soft key. 2. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls. 3.
  • Page 56 Basic Features Configuration To Dial a call from Call History via web interface: Click DirectoryCall History Select the desired history item, and click Tel Number. Then the call is dialed on phone. To Dial a call from Call History via phone interface: 1.

  • Page 57: Ldap Phonebook

    Basic Features Configuration 2. Press to select the targeted one. 3. Press the Send soft key, or , or , or the corresponding line key. LDAP Phonebook When use the LDAP feature, you can get the LDAP Phonebook directly. To configure LDAP via web interface: 1.
  • Page 58 Basic Features Configuration To Configure LDAP Key To configure LDAP Key via web interface: 1. Click Function KeyLine Key choose Line Key 1(for example) 2. Select LDAP in the Type field. 3. Click to save the configuration.
  • Page 59 Basic Features Configuration To Configure LDAP Key via phone interface: 1. Press MenuFeatureFunction Keys Line Keys as Function Keys Line Key 1 2. Select LDAP in the Type field 3. Press save or OK key to save the configuration. When press the LDAP Key the LCD will display as following: For More detail, please refer to LDAP Notes www.h-tek.com...

  • Page 60: Broadsoft Phonebook

    Basic Features Configuration Broadsoft Phonebook You can access the BroadSoft directory through your phone. You can add local contacts from the BroadSoft directory. You can also dial a contact from the BroadSoft directory. You can configure your new phone to access up to 6 BroadSoft directories and every broadsoft directory support 100 contacts.

  • Page 61: Other Features Settings

    Other features settings administrator for the access URL of the BroadSoft call log. To Configure Call log via web interface: 1. To click DirectoryCall log 2. Select the desired Call log Item 3. Enter the Display name 4. Enter the Server, port, User and password 5.
  • Page 62 Other features settings any digit from 0-9; at least 2 digit number; exclude; hear dial tone; [3-5] any digit of 3, 4, or 5; [147] any digit 1, 4, or 7; <2=011> replace digit 2 with 011 when dialing. To configure dial plan via web interface: Click Account—Advanced—Dial Plan.

  • Page 63: Emergency Call

    Other features settings Note: Illegal input will fall back to default: {[x*]+}. For More, please refer to dial plan www.h-tek.com Emergency Call Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required.

  • Page 64: Led Status Setting

    Other features settings Enter the emergency services number in the Emergency field Click SaveSet to save the configuration. LED Status Setting The LED Status setting mainly defines the power indicator LED. To configure LED Status via web interface: 1. Click SettingPreference 2.

  • Page 65: Action Url

    Other features settings Action URL To configure action url via web interface: 1. Click SettingAction URL 2. Filled the needed value in the necessary blank. 3. Click to save the setting. Click Action URL for more how to use, or check on www.h-tek.com...

  • Page 66: Softkey Layout

    Other features settings Softkey Layout This feature mainly defines which shown on the soft key in some status. For example, what the soft key displays when dialing, or talking. To configure Soft key via web interface: Click SettingSoftkey Layout Select Enable for Custom Softkey Select call States.

  • Page 67: Ext Key

    Other features settings Note: 1. When there more than 5 items in the Enable field, the last softkey will display More, and last two item will show in the next page softkey, you can check by press more. Ext Key It only works when there is expansion module connected with the phone.

  • Page 68: Basic Call Features

    Basic Call Features Basic Call Features Place a Call There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone. To place a call by Handset 1. Pick up the handset, or press a line key and dial the necessary number. 2.
  • Page 69 Basic Call Features Using headset to place and answer calls for all time 1. Click webpage Setting Preference 2. HeadSet Priority Enable 3. Ring Device For HeadSet User Headset 4. Press Placing a call by hands-free speakerphone 1. Press the , or press the Line key, then you can hear the dial tone.

  • Page 70: End A Call

    Basic Call Features Note: 1. The key is set to be a send key. For more information, refer to the Key as Send on page 2. During the call, you can also change among Headset, Handset or Free-speaker mode. Making two calls with one line and one account 1.

  • Page 71: Receive A Call

    Basic Call Features Receive a Call There are three ways to receive a call when the phone is ringing: To receive a call by handset Pick up the handset the conversation is built. To receive a call by headset Press and now the conversation is built.

  • Page 72: Auto Answer

    Basic Call Features 3. Click to save the setting. Auto Answer Enable auto answer feature, you will answer all incoming call automatically. To enable Auto Answer via Webpage 1. To Click Account → Advanced 2. To choose Yes for the Auto Answer. 3.

  • Page 73: Call Hold

    Basic Call Features Call Hold When use hold feature, the Hold icon will show on the display. To make a call on hold during three modes: To hold a call under handset mode: 1. Press Hold soft key or to hold the current call. 2.
  • Page 74 Basic Call Features When you use this feature, you can transfer 1. Press or Transfer soft key during the conversation, the call is on hold now. 2. Enter the number that transfers to. 3. Press , and now the blind transfer completed. NOTE: The “Enable Call Feature”...
  • Page 75 Basic Call Features 2. Enter the number transfer to, and then press , then you can here the ring tone. 3. Press or the Tran soft key, and now the Semi-attended transfer completed. BLF Transfer 1. Set a Programmable Key or line key is set as BLF. For how to set BLF, please refer to 2.

  • Page 76: Call Conference

    Basic Call Features 3. Select the desired Line and select Transfer in the Type. 4. Enter the phone number in the Value field. NOTE: if the person that wanted to be spoken to do not want to answer the call, then the person that answered the coming call could use this function.
  • Page 77 Basic Call Features 2. A press line 2 key, the call is placed on hold. 3. A enter the number of C and then press send soft key or 4. C answering the call. 5. A press or the conference soft key, then A, B and C are now in a conference.(and now this is 3-way conference) 6.

  • Page 78: Call Forward

    Basic Call Features Note: 1. If C does not answer the call, A can back to continue the conversation with B; 2. Once A hangs up the call, the conference is ended, while if B or C drops the call, A&C or A&B conversation continues.
  • Page 79 Basic Call Features To configure busy forward With this feature, the incoming calls are immediately forwarded if the phone is busy. 1. Press Menu →Features → Call forward →Busy forward. 2. Press or press to select the enable choice. 3. Enter the forward to number and on code (optional), off code (optional). 4.
  • Page 80 Basic Call Features 2. Press or press to select the enable choice 3. Enter the forward to number and on code (optional), off code (optional). 4. Press or Save soft key to save the configuration. When the Forward feature is enabled, the Forward Icon will display on Top of the LCD. To configure Forward via Web Interface 1.
  • Page 81 Basic Call Features 5. Click to save the configuration To cancel the forward feature via Phone Interface 1. Option 1: To press the key to disable the forward feature. 2. Option 2: Press Menu →Features → Call forward→Always/Busy/No answer Forward Press or press to select the disable choice...

  • Page 82: Call Return

    Basic Call Features 1. When the phone is ringing, press Forward soft key. 2. Enter the forward number. 3. Press or press the send soft key, then the call is forwarded. Note: If the Programmable Key or line key is set as BLF, when an incoming call ringing, press this BLF key directly to realize the dynamic forward.

  • Page 83: Call Waiting Tone

    Basic Call Features 2. Select the desired Line key and select Call Return in the Type. 3. Click the to save the configuration. Call Waiting Tone 1. Click Setting → Features 2. Select Call Waiting: On and Call Waiting Tone: On To Change the Call Waiting Tone time via Web interface 1.

  • Page 84: Hide Caller Id

    Basic Call Features 2. Change the Tone Time as you want (for example 3s) Hide Caller ID Just enable the anonymous call feature, you can set your ID do not appear on the other phone that you called. To configure anonymous call 1.

  • Page 85: Reject Anonymous

    Basic Call Features To cancel anonymous call feature 1. Press Menu →Features →Anonymous Call 2. Press or press key to select the disable choice in Anonymous Call filed. 3. Press or Save soft key to save the configuration. Reject Anonymous If you do not want to be disturb by anonymous calls, you can set the reject anonymous call features, so you will not hear the unknown calls To configure rejecting anonymous call...

  • Page 86: Call Mute

    Basic Call Features To cancel rejecting anonymous call 1. Press Menu →Features →Anonymous Call 2. Press or press key to select the disable choice in Rejection filed. 3. Press or Save soft key to save the configuration. Call Mute When you use the Mute feature, the other parties will not hear your voice while you can hear their voice.

  • Page 87: Dnd

    Basic Call Features When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the DND icon shown on the Top of the LCD on idle page. To enable DND feature Press the DND soft key when the phone is idle, and then DND iconshown on the LCD. To disable DND feature Press the DND soft key again, and then there is no DND icon on the LCD.

  • Page 88: No Key Entry Timeout

    Basic Call Features 2. Press or press key to select the enable choice. 3. Press or Save soft key to save the configuration To cancel # Key as Send 1. Press Menu →Features → Key as Send 2. Press or press key to select the disable choice.

  • Page 89: Keypad Lock

    Basic Call Features Click the button to save the configuration. Keypad Lock To enable Keypad Lock via Phone 1. Press Menu--Settings--Advanced Setting--Phone Setting--Lock 2. Press Info or Switch to change choose lock type:All Keys Menu Key Function Key Lock & Answer 3.

  • Page 90: Hot Line

    Basic Call Features 2. To choose the Lock keys. 3. To fill the unlock PIN and auto lock time 4. Fill the Emergence Number, when the phone is Lock, only Emergency Number can be sent. 5. To click Saveset to save the configuration. To Disable Keypad Lock via Webpage 1.
  • Page 91 Basic Call Features 1. Press Menu →Features → Hot Line 2. Enter the Number and delay time (as present, we support off hook auto dial). 3. Press or Save soft key to save the configuration To configure Hotline auto dial via Web Interface 1.

  • Page 92: Function Key Features Settings

    Function Key Features Settings Delete the hotline number and save the configuration, and then now the Hotline auto dial is cancelled. Function Key Features Settings Line It works same as Line keys. To configure Line Feature via Web Interface 1. Click Function keys → Line Key. 2.

  • Page 93: Blf

    Function Key Features Settings 2. Press or press key to select the Speed Dial in the type field. 3. Enter the targeted Number. 4. Press or Save soft key to save the configuration Then the selected Line key will work as Speed Dial. To configure Speed Dial feature via Web Interface 1.
  • Page 94 Function Key Features Settings phone up directly. 3. When the monitored line is calling or in a conversation, the light is steady red. To configure a BLF key by phone 1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example).

  • Page 95: Blf List

    Function Key Features Settings Note： This feature is not available on all servers. For more information, contact your system administrator. After setting the BLF key, do not need to restart the phone. BLF List To configure BLF List via web interface: 1.
  • Page 96 Function Key Features Settings 2. Click Advanced and then fill the Eventlist BLF URL. 3. To configure BLF List Keys...

  • Page 97: Voice Message

    Function Key Features Settings 3.1 ClickFunction Keys Line Key 3.2 Select the BLF List in the Type Field. 3.3. Select Account 3.4 Click Saveset to save the configuration and then restart the Phone. For more information, please check BLF list Note www.h-tek.com Voice Message This phone supports Voicemail, and when there is message, the message will...

  • Page 98: Direct Pickup

    Function Key Features Settings Note： This feature is not available on all servers. For more information, contact your system administrator. Direct Pickup With this feature, you can pick up the set line when it ringing. To configure Direct Pickup feature via phone interface 1.

  • Page 99: Group Pickup

    Function Key Features Settings Group Pickup With this feature, you can pick up the specified group that you want incoming calls. To configure the Pick up via phone interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example) 2.

  • Page 100: Call Park

    Function Key Features Settings Call Park With this feature, you can put a call on hold and continue the conversation from another phone. To configure the Call Park via phone interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example) 2.

  • Page 101: Intercom

    Function Key Features Settings ：http://www.h-tek.com For More information for Call Park, please see: Call park note Intercom When use the intercom feature, you can quickly get access connect to the configured one. To configure intercom feature via phone interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example) 2.

  • Page 102: Dtmf

    Function Key Features Settings 5. Click the to save the configuration. If you want to achieve the intercom feature, you must enable the “Allow Auto Answer By Call-Info” 1. Click the account 2. Select the desired account from the pull-down list of Account in the Account field. 3.
  • Page 103 Function Key Features Settings 1. Click SettingPreference 2. Select On for Keypad DTMF Tone. 3. Click the to save the configuration. To configure the DTMF via Phone Interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example) 2.

  • Page 104: Prefix

    Function Key Features Settings Prefix If the key is configured as Prefix key, you can set the number prefix (e.g. Before the number plus 9), then you don't input 9, press the key and 9 will display on the LCD interface. To configure the Prefix via Phone Interface 1.

  • Page 105: Local Group

    Function Key Features Settings Then when you press this key, the set value is input directly. Local Group When use the Local Group feature, press the key and enter the local Contacts interface quickly. To configure the Local group via Phone Interface 1.

  • Page 106: Xml Group

    Function Key Features Settings directory quickly. XML Group When use the XML Group feature, press the key and enter the Remote Contacts interface quickly. To configure the XML group via Phone Interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example) 2.

  • Page 107: Ldap

    Function Key Features Settings LDAP When use the LDAP feature, you can get the LDAP Phonebook directly. To configure the LDAP via Phone Interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example) 2. Select the wanted Line key. 3.

  • Page 108: Xml Browser

    Function Key Features Settings XML Browser You can use this key feature to access the Xml browser quickly. The Xml browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc. To configure the XML Browser via Phone Interface 1.

  • Page 109: Broadsoft Group

    Function Key Features Settings Broadsoft Group When use the BroadSoft Group feature, press the key and enter the Remote Contacts interface quickly. To configure the Broadsoft group via Phone Interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example) 2.

  • Page 110: Forward

    Function Key Features Settings programmable key to be used as a conference key. This key works same as To configure the Conference via Phone Interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example) 2. Select the wanted Line key. 3.

  • Page 111: Transfer

    Function Key Features Settings 3. Press or press key to select the Forward in the type field. 4. Enter the Number that to forward. 5. Press or Save soft key to save the configuration To configure Forward via Web Interface Click Function keys →Line Key.

  • Page 112: Hold

    Function Key Features Settings To configure Transfer via Web Interface 1. Click Function keys →Line Key. 2. Select the desired Key and select Transfer in the Type. 3. Enter the Value with the number that wanted transfer to 4. Click the button to save the configuration.

  • Page 113: Group Listening

    Function Key Features Settings Group Listening With this feature, when you active a call, you can listen using Handset and Free-speaker, but only can use the handset to speak. To configure the Group listenning via Phone Interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example) 2.

  • Page 114: Redial

    Function Key Features Settings 2. Select the wanted Memory key. 3. Press key to select the DND in the type field. 4. Press or Save soft key to save the configuration To configure DND via Web Interface 1. Click Function keys →Memory Key. 2.

  • Page 115: Sms

    Function Key Features Settings Send SMS To send SMS via web Interface 1. Click SettingSMS 2. Select the account(from which account the SMS sent) 3. Enter the target number 4. Input the content of SMS, and click Send. To send SMS via phone interface: 1.

  • Page 116: Set Sms Memory Key

    Function Key Features Settings Set SMS Memory Key To configure the SMS via Phone Interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example) 2. Select the wanted Line key. 3. Press or press key to select the SMS in the type field. 4.

  • Page 117: Url Record

    Function Key Features Settings To configure the record via Web Interface Click Function keys → Line key. Select the desired Line key and select Record in the Type. Click the button to save the configuration. Note: Please contact the system administrator whether support this feature or not. URL Record The phone sends HTTP URL request to trigger a recording.

  • Page 118: Paging

    Function Key Features Settings example) 2. Select the wanted Line or Line key. 3. Press or press key to select the URL Record. 4. Press or Save soft key to save the configuration To configure the record via Web Interface 1.

  • Page 119: Shared Line

    Function Key Features Settings 2. Select the desired Line key and select Paging in the Type. 3. Enter the paging code followed the number. 4. Click the button to save the configuration. Shared Line This feature allows subscribers to share SIP lines. Moreover it also provides status monitoring of the shared line.

  • Page 120: Public Hold

    Function Key Features Settings 4. Enter the Label. 5. Select the Account ID 6. Click the button to save the configuration and then restart. Note： This feature is not available on all servers. For more information, contact your system administrator. Public Hold The key can be configured as a public hold key.

  • Page 121: Private Hold

    Function Key Features Settings Private Hold The key can be configured as a private hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold the call, but only the initiator can resume the call.
  • Page 122 Function Key Features Settings To configure the share line via phone interface Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example) Select the wanted Line key. Press or press key to select the share line. Enter the number in the value field. Select the desired account in the Account field.

  • Page 123: Hot Desking

    Function Key Features Settings Hot Desking Hot Desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee. A primary motivation for Hot Desking is cost reduction. This feature is regularly used in places where not all the employees are in the office at the same time, or not in the office for very long at all, which means actual personal offices would be often vacant, consuming valuable space and resources.

  • Page 124: Acd (Pending)

    Function Key Features Settings 2. Enter the Extension number and password 3. Click Save softkey You can see the account information which has changed. Note： This feature is not available on all servers. For more information, contact your system administrator. ACD (Pending) ACD feature is often used in offices for customer service, such as call center.

  • Page 125: Zero Touch

    Function Key Features Settings To configure the ACD via web interface: Click Function keys →Line Key. Select the desired Key and select ACD in the Type. Enter the label in the label field. Select the desired account from the pull-down list of Account field. Click the button to save the configuration.

  • Page 126: Upgrade

    Upgrade To use the zero touch feature on the user interface: Press the zero touch key when the IP Phone is idle. The IP Phone will enter the WAN Port interface, you can change the WAN Type by pressing the Navigation keys. Press the Next softkey to enter Network interface, then you can configure some information.

  • Page 127: Pcap Feature

    Upgrade Pcap Feature To use pcap via web interface: 1. Click ManagementTools 2. Click Start and then operation the phone 3. When finish the operation, click stop and then click Export. 4. Then you’ll get the Pacp captures.

  • Page 128: System Log

    Mode” field needs to be set to HTTP, respectively. “Firmware Server Path” needs to be set to a valid URL of a HTTP server, server name can be in either FQDN or IP address format. Here are examples of some valid URL. e.g. firmware.mycompany.com:5688/Hanlong e.g. www.mycompany.com:5688/fm/Hanlong e.g. 218.2.83.110 Instructions for firmware upgrade via HTTP: (1) End users can choose to download the free HTTP server from http://httpd.apache.org/ or use...
  • Page 129 6. Restart the UC8xx, IP Phone will restart and auto-get firmware files from HTTP server. NOTES:  Hanlong recommends end-user use the Hanlong HTTP server. For large companies, we recommend to maintain their own TFTP/HTTP/FTP/HTTPS server for upgrade and provisioning procedures.

  • Page 130: Configuration File

    Upgrade controlled LAN environment if possible. For users who do not have a local firmware upgrade server.  SupportFirmware Hanlong’s latest firmware is available at http://www.h-tek.com Download.  Oversea users are strongly recommended to download the binary files and upgrade firmware locally in a controlled LAN environment.
  • Page 131 Upgrade To Restore a configuration file: 1. Click Management  Configuration  Restore configuration 2. Select the xxx.bin or xxx.xml file, and then Click the then IP Phone will reboot.

  • Page 132: Troubleshooting

    Troubleshooting Troubleshooting Why is the phone LCD screen blank? 1. Ensure your phone is properly plugged into a functional AC outlet. 2. Ensure that the phone isn’t plugged into a plug controlled by a switch that is off. 3. If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead. 4.

  • Page 133: How To Download Xml Configuration

    Troubleshooting How to download XML Configuration?  Click ManagementConfiguration How to Import Trusted CA certificate?  Click ManagementTrusted CA...

  • Page 134: How To Import Server Ca Certificate

    Troubleshooting How to Import Server CA certificate?  Click ManagementServer CA How to use Vlan?  For Vlan information, please click VLAN Note How to use LLDP?  For LLDP information, please click VLAN Note  VLAN Notes including: 1. Voice VLAN 2.

  • Page 135: How To Make Ringtone

    Troubleshooting How to make Ringtone?  Click How to Make Ringtone How to use Open VPN?  Click Open VPN note Provisioning Guide on Free PBX:  Click Set Auto Provision on FreePBX Failover Notes  Click Failover Note How to Use Auto Provision Phonebook? ...

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