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Hanlong UC804(P) User Manual

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User Guide

UC804(P)
Nanjing Hanlong Technology Co.,Ltd
support@hanlongtek.com
86-25-84658050
www.hanlongtek.com

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Summary of Contents for Hanlong UC804(P)

  • Page 1: User Guide

    User Guide UC804(P) Nanjing Hanlong Technology Co.,Ltd support@hanlongtek.com 86-25-84658050 www.hanlongtek.com...

  • Page 2: Notices Information

    Copyright © 2005 - 2013 Nanjing Hanlong Technology CO., LTD. All rights reserved. Nanjing Hanlong Technology Co., LTD. owns all the right to revise and change this document at any time. And all the illustrations and instructions in this paper are subject to the copyright protection of legal law.

  • Page 3: Cleaning

    Notices Information Cleaning To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or internal electronics of the phone.

  • Page 4: Table Of Contents

    Table of Content Table of Content Notices Information ........................1 Copyright ..........................1 Safety cautions ..........................1 Disposal of the phone........................1 Cleaning ............................2 Table of Content ..........................3 Getting Started ..........................5 Packing List ..........................5 Phone Installation........................7 1. Attach the Foot stand.....................7 2. Connect the Handset and optional Headset..............8 3.
  • Page 5 Getting Started Key as Send..........................39 Hot Line ..........................40 Advanced Features ........................41 Voice Message.........................41 Intercom ..........................42 Speed Dial..........................43 Direct Pickup ..........................44 Group Pickup ..........................45 BLF ............................45 Shared Line ..........................47 Record .............................48 Call Return ..........................49 Call Park..........................49 Paging .............................50 DTMF .............................51 Prefix............................51 Upgrade ............................53 Factory Reset ..........................53 Upgrade...........................53...

  • Page 6: Getting Started

    Getting Started Getting Started Packing List The package contains the following parts, please check if all the items are not missed: 1. The phone device 2. The footstand 3. Handset...
  • Page 7 Getting Started 4. Headset cord 5. Power adapter 6. Ethernet cable...

  • Page 8: Phone Installation

    Getting Started 7. Quick installation reference Phone Installation 1. Attach the Foot stand...

  • Page 9: Connect The Handset And Optional Headset

    Getting Started 2. Connect the Handset and optional Headset...

  • Page 10: Connect The Network And Power

    Getting Started 3. Connect the Network and Power Initialization After your phone has been powered up, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Booting"...
  • Page 11 Getting Started And then show “Initializing “during the initialization. By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server.

  • Page 12: Getting Familiar With Your Phone

    Getting Familiar with Your Phone Getting Familiar with Your Phone Hardware Components Preview Item Description To Presentation all information about the date& time, accounts, LCD screen soft keys, messages, calls and other some information. Power Indicator LED To indicate the power status The phone supported up to 4 accounts Line keys 1.
  • Page 13 Getting Familiar with Your Phone 1. OK. Up arrow key: To move up of the selection shows on the screen. R ght arrow key: To move right of the selection shows on the screen. Left arrow key: To move left of the selection shows on Navigation keys the screen.
  • Page 14 Getting Familiar with Your Phone LED lights status when set as Shared line: Stay green: Idle Stay red: Busy Blinked green: Ring Back Blinked red: A call incoming Steady orange: During a call Blinked orange: Public Hold Blinked green: Private Hold ight Drown: Unregis tered Speaker...

  • Page 15: Icon Preview

    Getting Familiar with Your Phone Icon Preview Icon Description Network down Registered succeed Unregistered Speakerphone mode Handset mode Headset mode Voice messages Text message Mute Do Not Disturb Volume is 0 Hold Received calls Dialed Calls...
  • Page 16 Getting Familiar with Your Phone Missed calls Forward calls Conference Keypad locked Keypad unlocked...

  • Page 17: Line Key Function Overview

    Getting Familiar with Your Phone Line Key Function Overview Line Speed Dial BLF List Voice Mail Direct Pick Up Group Pick Up Call Park Intercom DTMF Prefix Conference Forward Transfer Hold Redial...
  • Page 18 Getting Familiar with Your Phone Call Return Record URL Record Paging Group Listening Public Hold Private Hold Shared Line...

  • Page 19: Basic Features Configuration

    Basic Features Configuration Basic Features Configuration This part will mainly introduce the basic configuration as the Time, Language, and Volume… Web Login 1. Get the IP address: Press Menu →Status. 2. Input the IP Address in the web browser. 3. Input the user name (default is admin), password (default is admin).

  • Page 20: Administrator Password

    Basic Features Configuration 4. Login successfully. Note: The PC and phone should be in the same segment. When register the accounts in web and the server port is not “5060”, then “SIP Server” should be set as “SIP Server’s IP address: server port.”, for example, “192.168.0.122: 5090”. Administrator Password The password is mainly used for login the web interface or set the advanced settings through phone interface.

  • Page 21: Language

    Basic Features Configuration 3. Click to save the configuration. Note: When you use the web interface: user name: admin password: admin(default) Language The default Phone interface language is English. To change the language via Phone interface Press Menu → Setting → Basic Settings → Language. Press or Save soft key to save the configuration.

  • Page 22: Time And Date

    Basic Features Configuration To change the language via Web Interface Setting → Preference →Web Language Select the necessary one. Press to save the configuration. Note: All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone.
  • Page 23 Basic Features Configuration To configure time and date manually 1. To press Menu → Setting → Basic setting → Time & Date → Manual Settings 2. Press or change the right time, or you can input the right time. 3. Press or Save soft key to save the configuration.
  • Page 24 Basic Features Configuration To change the Time Zone and Date Display Format via web interface Setting → Preference →Time Zone Select the necessary one. Press to save the configuration. Note: If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, please contact your system administrator for more information.

  • Page 25: Ring Tone

    Basic Features Configuration Ring Tone You can adjust the type and volume of the ring tone. To adjust the Ring Tone Type via Phone interface 1. Press Menu → Setting → Basic Settings → Ring Tone. 2. Press to select the aimed one. 3.

  • Page 26: Volume

    Basic Features Configuration 1. Press Directory 2. Select the target contact 3. Press Detail soft key to edit the contact. 4. Press to select the wanted Ring Tone for the contact 5. Press Save soft key to save the contact. To configure Distinctive Ring Tone via Web Interface 1.

  • Page 27: Directory

    Basic Features Configuration 2. Option 2: To press during the call is ringing. To adjust the handset volume To press during a call in handset mode. To adjust the headset volume To press during a call in headset mode. To adjust the speaker Volume To press during a call in speaker mode.
  • Page 28 Basic Features Configuration 3. Enter the necessary information as Name, Phone number… 4. Press save soft key or to add the contacts successfully. To add contacts from Logs 1. Press History soft key or press Menu → Logs → Local history 2.
  • Page 29 Basic Features Configuration B: To add contacts into blacklist To add blacklist manually 1. Press Menu → Directory → Blacklist 2. Press Add soft key. 3. Enter the necessary information as Name, Phone number… 4. Press save soft key or to add the contacts successfully.

  • Page 30: Basic Call Features

    Basic Call Features Basic Call Features Place a Call There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone. To place a call by Handset 1. Pick up the handset, or press a line key and dial the necessary number. 2.

  • Page 31: End A Call

    Basic Call Features End a Call Here shows to end a call during three mode: To end a call by Handset 1. Press the Cancel soft key or hang up the handset. To end a call under Headset Mode 1. Press the Cancel soft key or press To end a call under hands-free speakerphone Mode 1.

  • Page 32: Call Hold

    Basic Call Features 2. Option 2: Press Answer soft key. 3. Option 3: Press the Line key (flashes red). Moreover, some other action can be done by soft key when the call is coming. 1. To press the Reject soft key to reject the call. Or press to reject the current call.

  • Page 33: Call Transfer

    Basic Call Features Call Transfer This phone supports blind, attended and Semi-Attended Transfer. Blind Transfer When you use this feature, you can transfer 1. Press or Transfer soft key during the conversation, the call is on hold now. 2. Enter the number that transfers to. 3.

  • Page 34: Call Conference

    Basic Call Features NOTE: To use this function, should at least one line key set as Auto. BLF Transfer 1. Set a Programmable Key or line key is set as BLF. For how to set BLF, please refer to 2. Press or transfer soft key during the conversation, the call is on hold now.

  • Page 35: Call Forward

    Basic Call Features 13. A press or the conference soft key, then A, B, C, D and E are now the 5-way conference is built. 14. A end the call, the conference is finished. Note: 1. If C does not answer the call, A can back to continue the conversation with B; 2.
  • Page 36 Basic Call Features 2. Press or press to select the enable choice. 3. Enter the forward to number and on code (optional), off code (optional). 4. Press or Save soft key to save the configuration. To configure no answer forward No Answer Forward: Incoming calls are forwarded if not answered after some time.
  • Page 37 Basic Call Features To cancel the forward feature via Phone Interface 1. Option 1: To press the key to disable the forward feature. 2. Option 2: Press Menu →Features → Call forward→Always/Busy/No answer Forward Press or press to select the disable choice Press or Save soft key to save the configuration.

  • Page 38: Hide Caller Id

    Basic Call Features 3. Press or press the send soft key, then the call is forwarded. Note: If the Programmable Key or line key is set as BLF, when an incoming call ringing, press this BLF key directly to realize the dynamic forward. Hide Caller ID Just enable the anonymous call feature, you can set your ID do not appear on the other phone that you called.

  • Page 39: Call Waiting

    Basic Call Features To configure rejecting anonymous call 1. Press Menu →Features →Anonymous Call 2. Press or press key to change the Line ID 3. Press or press key to select the enable choice in Rejection filed. 4. Press or Save soft key to save the configuration To cancel rejecting anonymous call 1.

  • Page 40: Call Mute

    Basic Call Features 3. Press or Save soft key to save the configuration Call Mute When you use the Mute feature, the other parties will not hear your voice while you can hear their voice. Call mute applies to all modes (handset, headset, and speakerphone). To mute the call during a call (including a conference call) 1.

  • Page 41: Hot Line

    Basic Call Features 3. Press or Save soft key to save the configuration To cancel # Key as Send 1. Press Menu →Features → Key as Send 2. Press or press key to select the disable choice. 3. Press or Save soft key to save the configuration Hot Line To configure Hot Line 1.

  • Page 42: Advanced Features

    Advanced Features Delete the number and save the configuration, and then now the Hotline auto dial is cancelled. Advanced Features Voice Message This phone supports Voicemail, and when there is message, the message will will light green. Moreover, when pick up the handset, or press speaker key, you will hear some quick busy tone.

  • Page 43: Intercom

    Advanced Features Note： This feature is not available on all servers. For more information, contact your system administrator. Intercom When use the intercom feature, you can quickly get access connect to the configured one. To configure intercom feature via phone interface 1.

  • Page 44: Speed Dial

    Advanced Features Note： This feature is not available on all servers. For more information, contact your system administrator. Speed Dial With this feature, you can dial one directory by press the definite key. To configure Speed Dial feature via phone interface 1.

  • Page 45: Direct Pickup

    Advanced Features 2. Select the wanted Line or Memory key and set as Speed Dial. 3. Enter the desired phone number in the Value field. 4. Select the Account ID 5. Click the to save the configuration. Direct Pickup With this feature, you can pick up the set line when it ringing. To configure Direct Pickup feature via phone interface 1.

  • Page 46: Group Pickup

    Advanced Features Group Pickup With this feature, you can pick up the specified group that you want incoming calls. To configure the Pick up via phone interface 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2.
  • Page 47 Advanced Features 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example). 2. Select the targeted Line or Memory key. 3. Press or press key to select the BLF in the type field. 4. Enter the targeted Value Number. 5.

  • Page 48: Shared Line

    Advanced Features Note： This feature is not available on all servers. For more information, contact your system administrator. Shared Line This feature allows subscribers to share SIP lines. Moreover it also provides status monitoring of the shared line. To configure the line key as shared line via phone interface 1.

  • Page 49: Record

    Advanced Features 6. Click the to save the configuration and then restart. Note： This feature is not available on all servers. For more information, contact your system administrator. Record With record feature, you can record calls by pressing a record key on the phone. To configure the record via phone interface 1.

  • Page 50: Call Return

    Advanced Features 2. Select the desired Line or Memory key and select Record in the Type. 3. Click the to save the configuration. Note: Please contact the system administrator whether support this feature or not. Call Return This feature allows you to dial the last phone call you received. To configure the Call Return via phone interface 1.

  • Page 51: Paging

    Advanced Features 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Line or Memory key. 3. Press or press Switch soft key to select the Key Event in the type field. 4.

  • Page 52: Dtmf

    Advanced Features To configure the Paging via Web interface 1. Click Function keys → Line or Memory key. 2. Select the desired Line or Memory key and select Paging in the Type. 3. Click the to save the configuration. DTMF To configure the DTMF via Phone Interface 1.
  • Page 53 Advanced Features 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Line or Memory key. 3. Press or press key to select the Prefix in the type field. 4. Enter the value 5.

  • Page 54: Upgrade

    Upgrade Upgrade Factory Reset To set Factory Reset by phone interface 1. Press Menu → Setting → Advanced Setting( default password: admin)→ Factory Reset 2. Press OK soft key in the warning page. To set Factory Reset via web interface Click Management →...
  • Page 55 Upgrade TFTP process may take as long as 1 to 2 minutes over the Internet or just 20+ seconds if it is performed on a LAN. Users are recommended to conduct TFTP upgrade in a controlled LAN environment if possible. For those who do not have a local TFTP server, Hanlong provides a NAT-friendly TFTP server on the public Internet for firmware upgrade.
  • Page 56 Upgrade free Windows version TFTP server is available: http://www.solarwinds.com/products/freetools/free_tftp_server.aspx. To upgrade manually via the Web configuration interface Download the firmware. Click Management → Upgrade Click Brower or the blank. Select the firmware and then click Restart.

  • Page 57: Troubleshooting

    Troubleshooting Troubleshooting Why is the phone LCD screen blank? 1. Ensure your phone is properly plugged into a functional AC outlet. 2. Ensure that the phone isn’t plugged into a plug controlled by a switch that is off. 3. If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead. 4.

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