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Hanlong UC860(P) User Manual

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User Guide

UC860(P)
Nanjing Hanlong Technology Co.,Ltd
support@hanlongtek.com
86-25-84658050
www.hanlongtek.com

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Summary of Contents for Hanlong UC860(P)

  • Page 1: User Guide

    User Guide UC860(P) Nanjing Hanlong Technology Co.,Ltd support@hanlongtek.com 86-25-84658050 www.hanlongtek.com...

  • Page 2: Notices Information

    Copyright © 2005 - 2013 Nanjing Hanlong Technology CO., LTD. All rights reserved. Nanjing Hanlong Technology Co., LTD. owns all the right to revise and change this document at any time. And all the illustrations and instructions in this paper are subject to the copyright protection of legal law.

  • Page 3: Cleaning

    Notices Information Cleaning To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or internal electronics of the phone.

  • Page 4: Table Of Contents

    Table of Content Table of Content Notices Information ........................1 Copyright ..........................1 Safety cautions ..........................1 Disposal of the phone........................1 Cleaning ............................2 Table of Content ..........................3 Getting Started ..........................5 Packing List ..........................5 Phone Installation........................7 1. Attach the Foot stand.....................7 2. Connect the Handset and optional Headset..............8 3.
  • Page 5 Getting Started DND............................49 Key as Send..........................49 Hot Line ..........................50 Advanced Features ........................52 Voice Message.........................52 Intercom ..........................53 Speed Dial..........................54 Direct Pickup ..........................55 Group Pickup ..........................56 BLF ............................56 Shared Line ..........................58 Record .............................59 Call Return ..........................60 Call Park..........................61 Paging .............................61 DTMF .............................62 Prefix............................63 Upgrade ............................64 Factory Reset ..........................64...

  • Page 6: Getting Started

    Getting Started Getting Started Packing List The package contains the following parts, please check if all the items are not missed: 1. The phone device 2. The footstand 3. Handset...
  • Page 7 Getting Started 4. Headset cord 5. Power adapter 6. Ethernet cable...

  • Page 8: Phone Installation

    Getting Started 7. Quick installation reference Phone Installation 1. Attach the Foot stand...

  • Page 9: Connect The Handset And Optional Headset

    Getting Started 2. Connect the Handset and optional Headset...

  • Page 10: Connect The Network And Power

    Getting Started 3. Connect the Network and Power Initialization After your phone has been powered up, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Booting"...
  • Page 11 Getting Started And then show “Initializing “during the initialization. By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server.

  • Page 12: Getting Familiar With Your Phone

    Getting Familiar with Your Phone Getting Familiar with Your Phone Hardware Components Preview Item Description To Presentation all information about the date& time, accounts, LCD screen soft keys, messages, calls and other some information. Power Indicator LED To indicate the power status The phone supported up to 4 accounts Line keys 1.
  • Page 13 Getting Familiar with Your Phone Left arrow key: To move left of the selection shows on the screen. Down arrow key: To move down of the selection shows on the screen. 1. To return to idle scr een. 2. To cancel the information or call on the screen. 1.
  • Page 14 Getting Familiar with Your Phone Blinked green: Private Hold Light Drown: Unregistered Speaker Press this button to place a call in hands-free mode. To dial the previous dialed number. Redial To act as send key. To decrease the volume. Volume To increase the volume.

  • Page 15: Icon Preview

    Getting Familiar with Your Phone Icon Preview Icon Description Network available Network down Registered succeed Unregistered Speakerphone mode Handset mode Headset mode Voice messages Text message Mute Do Not Disturb Volume is 0 Hold...
  • Page 16 Getting Familiar with Your Phone Dialed calls Received calls Missed calls Forward calls Conference Keypad locked Keypad unlocked...

  • Page 17: Memory Key Function Overview

    Getting Familiar with Your Phone Memory Key Function Overview Line Speed Dial BLF List Voice Mail Direct Pick Up Group Pick Up Call Park Intercom DTMF Prefix Conference Forward Transfer Hold Redial...
  • Page 18 Getting Familiar with Your Phone Call Return Record URL Record Paging Group Listening Public Hold Private Hold Shared Line...

  • Page 19: Basic Features Configuration

    Basic Features Configuration Basic Features Configuration This part will mainly introduce the basic configuration as the Time, Language, and Volume… Web Login 1. Get the IP address: Press Menu →Status. 2. Input the IP Address in the web browser. 3. Input the user name (default is admin), password (default is admin). 4.

  • Page 20: Administrator Password

    Basic Features Configuration Note: The PC and phone should be in the same segment. When register the accounts in web and the server port is not “5060”, then “SIP Server” should be set as “SIP Server’s IP address: server port.”, for example, “192.168.0.122: 5090”. Administrator Password The password is mainly used for login the web interface or set the advanced settings through phone interface.

  • Page 21: Language

    Basic Features Configuration Note: When you use the web interface: user name: admin password: admin(default) Language The default Phone interface language is English. To change the language via Phone interface Press Menu → Setting → Basic Settings → Language.
  • Page 22 Basic Features Configuration Press or Save soft key to save the configuration. To change the language via Web Interface Setting → Preference →Web Language Select the necessary one. Press to save the configuration.

  • Page 23: Time And Date

    Basic Features Configuration Note: All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone. Time and Date The time and date show on the idle page, and it can be set and change by SNTP server automatically or manual setting.
  • Page 24 Basic Features Configuration 2. Press or change the right time, or you can input the right time. 3. Press or Save soft key to save the configuration. To configure the Time & Date Format 1. To press Menu → Setting → Basic setting → Time & Date Format 2.
  • Page 25 Basic Features Configuration 1. To press Menu → Setting → Basic setting → DHCP time 2. Press or press to change between Disable and Enable. 3. Press or Save soft key to save the configuration. To configure the Time and Date by web interface Login Login name: admin, password: admin(default) Network →...

  • Page 26: Ring Tone

    Basic Features Configuration Setting → Preference →Time Zone Select the necessary one. Press to save the configuration. Note: If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, please contact your system administrator for more information. Ring Tone You can adjust the type and volume of the ring tone.
  • Page 27 Basic Features Configuration To adjust the Ring Tone Type via Web Interface 1. Account → Advanced → Account Ring Tone 2. Select the wanted one 3. Click to save the configuration. To configure Distinctive Ring Tone Via Phone Interface...
  • Page 28 Basic Features Configuration 1. Press Directory 2. Select the target contact 3. Press Detail soft key to edit the contact. 4. Press to select the wanted Ring Tone for the contact 5. Press Save soft key to save the contact. To configure Distinctive Ring Tone Via Web Interface 1.

  • Page 29: Volume

    Basic Features Configuration Volume You can adjust the volume for the phone by the volume keys: To adjust the Ring tone volume 1. Option 1: To press on the idle page 2. Option 2: To press during the call is ringing. To adjust the handset volume To press during a call in handset mode.
  • Page 30 Basic Features Configuration To adjust the headset volume To press during a call in headset mode. To adjust the speaker Volume To press during a call in speaker mode.

  • Page 31: Wallpaper

    Basic Features Configuration Wallpaper To change the preferred one picture for you by the following steps: To change the wallpaper 1. To press Menu → Display → wallpaper 2. Press or press Switch soft key to display the different pictures. 3.
  • Page 32 Basic Features Configuration so you will not forget their number. Or put some anonymous phone No. in the blacklist to prevent from being disturbed. A. To add contacts list into local directory To add contacts manually 1. Press Menu → Directory → Local Directory 2.
  • Page 33 Basic Features Configuration To add contacts via web interface 1. Click Directory 2. Enter the name, number and some other information. 3. Press and then press button.
  • Page 34 Basic Features Configuration B: To add contacts into blacklist To add blacklist manually 1. Press Menu → Directory → Blacklist 2. Press Add soft key. 3. Enter the necessary information as Name, Phone number… 4. Press save soft key or to add the contacts successfully.

  • Page 35: Basic Call Features

    Basic Call Features Basic Call Features Place a Call There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone. To place a call by Handset 1. Pick up the handset, or press a line key and dial the necessary number. 2.

  • Page 36: End A Call

    Basic Call Features End a Call Here shows to end a call during three mode: To end a call by Handset 1. Press the Cancel soft key or hang up the handset. To end a call under Headset Mode 1. Press the Cancel soft key or press To end a call under hands-free speakerphone Mode 1.

  • Page 37: Call Hold

    Basic Call Features 2. Option 2: Press Answer soft key. 3. Option 3: Press the Line key (flashes red). Moreover, some other action can be done by soft key when the call is coming. 1. To press the Reject soft key to reject the call. Or press to reject the current call.

  • Page 38: Call Transfer

    Basic Call Features To make a call on hold during three modes: To hold a call under handset mode: 1. Press Hold soft key or to hold the current call. 2. Press Resume soft key or to resume the call on hold. To hold a call under headset mode: 1.
  • Page 39 Basic Call Features 2. Enter the number that transfers to. 3. Press , and now the blind transfer completed. NOTE: The “Enable Call Feature” must be configured to “Yes” to enable this feature. Attended Transfer When you use this feature, you can 1.

  • Page 40: Call Conference

    Basic Call Features 2. Enter the number transfer to, and then press , then you can here the ring tone. 3. Press or the Tran soft key, and now the Semi-attended transfer completed. NOTE: To use this function, should at least one line key set as Auto. BLF Transfer 1.

  • Page 41: Call Forward

    Basic Call Features 11. A enter the number of E and then press send soft key or 12. E answering the call. 13. A press or the conference soft key, then A, B, C, D and E are now the 5-way conference is built.
  • Page 42 Basic Call Features To configure static forward To configure always forward With this feature, all incoming calls will forward immediately to configured number. 1. Press Menu → Features → Call forward →Always Forward. 2. Press or press to select the enable choice 3.
  • Page 43 Basic Call Features With this feature, the incoming calls are immediately forwarded if the phone is busy. 1. Press Menu →Features → Call forward →Busy forward. 2. Press or press to select the enable choice. 3. Enter the forward to number and on code (optional), off code (optional). 4.
  • Page 44 Basic Call Features When the Forward feature is enabled, the Icon will display on Top of the LCD. To configure Forward via Web Interface 1. Setting → Features 2. Click On for the Always/Busy/No Answer 3. Fill the Forward to Number 4.
  • Page 45 Basic Call Features To cancel the forward feature via Phone Interface 1. Option 1: To press the key to disable the forward feature. 2. Option 2: Press Menu →Features → Call forward→Always/Busy/No answer Forward Press or press to select the disable choice Press or Save soft key to save the configuration.

  • Page 46: Hide Caller Id

    Basic Call Features 3. Press or press the send soft key, then the call is forwarded. Note: If the Programmable Key or line key is set as BLF, when an incoming call ringing, press this BLF key directly to realize the dynamic forward. Hide Caller ID Just enable the anonymous call feature, you can set your ID do not appear on the other phone that you called.

  • Page 47: Reject Anonymous

    Basic Call Features To cancel anonymous call feature 1. Press Menu →Features →Anonymous Call 2. Press or press key to select the disable choice in Anonymous Call filed. 3. Press or Save soft key to save the configuration. Reject Anonymous If you do not want to be disturb by anonymous calls, you can set the reject anonymous call features, so you will not hear the unknown calls To configure rejecting anonymous call...

  • Page 48: Call Waiting

    Basic Call Features To cancel rejecting anonymous call 1. Press Menu →Features →Anonymous Call 2. Press or press key to select the disable choice in Rejection filed. 3. Press or Save soft key to save the configuration. Call Waiting To configure call waiting 1.

  • Page 49: Call Mute

    Basic Call Features To cancel call waiting 1. Press Menu →Features →.Call waiting 2. Press or press key to select the disable choice. 3. Press or Save soft key to save the configuration Call Mute When you use the Mute feature, the other parties will not hear your voice while you can hear their voice.

  • Page 50: Dnd

    Basic Call Features 1. Press the mute key , then the mute key glows green, and the LCD display 2. To disable the mute function, press again. When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the mute icon shown on the Top of the LCD on idle page.

  • Page 51: Hot Line

    Basic Call Features 3. Press or Save soft key to save the configuration To cancel # Key as Send 1. Press Menu →Features → Key as Send 2. Press or press key to select the disable choice. 3. Press or Save soft key to save the configuration Hot Line To configure Hot Line 1.
  • Page 52 Basic Call Features To configure Hotline auto dial via Web Interface 1. Setting → Features. 2. Fill the number in the Hotline Number and Hotline Time-out. 3. Click to save the configuration. Delete the number and save the configuration, and then now the Hotline auto dial is cancelled.

  • Page 53: Advanced Features

    Advanced Features Advanced Features Voice Message This phone supports Voicemail, and when there is message, the message will will light green. Moreover, when pick up the handset, or press speaker key, you will hear some quick busy tone. To configure the Voice mail feature 1.

  • Page 54: Intercom

    Advanced Features Intercom When use the intercom feature, you can quickly get access connect to the configured one. To configure intercom feature via phone interface 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2.

  • Page 55: Speed Dial

    Advanced Features 5. Click the to save the configuration. Note： This feature is not available on all servers. For more information, contact your system administrator. Speed Dial With this feature, you can dial one directory by press the definite key. To configure Speed Dial feature via phone interface 1.

  • Page 56: Direct Pickup

    Advanced Features 1. Click Function keys → Line or Memory key. 2. Select the wanted Line or Memory key and set as Speed Dial. 3. Enter the desired phone number in the Value field. 4. Select the Account ID 5. Click the to save the configuration.

  • Page 57: Group Pickup

    Advanced Features Group Pickup With this feature, you can pick up the specified group that you want incoming calls. To configure the Pick up via phone interface 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2.
  • Page 58 Advanced Features To configure a BLF key by phone 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example). 2. Select the targeted Line or Memory key. 3. Press or press key to select the BLF in the type field. 4.

  • Page 59: Shared Line

    Advanced Features Note： This feature is not available on all servers. For more information, contact your system administrator. Shared Line This feature allows subscribers to share SIP lines. Moreover it also provides status monitoring of the shared line. To configure the line key as shared line via phone interface 1.

  • Page 60: Record

    Advanced Features 1. Click Function keys → Line or Memory key. 2. Select the desired Line or Memory key and select Shared Line in the Type. 3. Enter the Value. 4. Enter the Label. 5. Select the Account ID 6. Click the to save the configuration and then restart.

  • Page 61: Call Return

    Advanced Features 3. Press or press key to select the Key Event in the type field. 4. Press or press key to select the Record. 5. Press or Save soft key to save the configuration To configure the record via Web Interface 1.

  • Page 62: Call Park

    Advanced Features 3. Click the to save the configuration. Call Park With this feature, you can put a call on hold and continue the conversation from another phone. To configure the Call Park via phone interface 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2.

  • Page 63: Dtmf

    Advanced Features Memory key1(for example) 2. Select the wanted Line or Memory key. 3. Press or press key to select the Key Event in the type field. 4. Press or press key to select the Paging. 5. Press or Save soft key to save the configuration To configure the Paging via Web interface 1.

  • Page 64: Prefix

    Advanced Features 3. Fill the value. 4. Click the to save the configuration. Prefix To configure the Prefix via Phone Interface 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Line or Memory key. 3.

  • Page 65: Upgrade

    Upgrade Upgrade Factory Reset To set Factory Reset by phone interface 1. Press Menu → Setting → Advanced Setting( default password: admin)→ Factory Reset 2. Press OK soft key in the warning page. To set Factory Reset via web interface Click Management →...
  • Page 66 Upgrade TFTP process may take as long as 1 to 2 minutes over the Internet or just 20+ seconds if it is performed on a LAN. Users are recommended to conduct TFTP upgrade in a controlled LAN environment if possible. For those who do not have a local TFTP server, Hanlong provides a NAT-friendly TFTP server on the public Internet for firmware upgrade.
  • Page 67 Upgrade free Windows version TFTP server is available: http://www.solarwinds.com/products/freetools/free_tftp_server.aspx. To upgrade manually via the Web configuration interface Download the firmware. Click Management → Upgrade Click Brower or the blank. Select the firmware and then click Restart.

  • Page 68: Troubleshooting

    Troubleshooting Troubleshooting Why is the phone LCD screen blank? 1. Ensure your phone is properly plugged into a functional AC outlet. 2. Ensure that the phone isn’t plugged into a plug controlled by a switch that is off. 3. If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead. 4.

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Uc860

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