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Hanlong UC862 User Manual

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GIGABIT IP PHONE

USER GUIDE

UC862
Version:1.0.3.62
Nanjing Hanlong Technology Co., Ltd
86-25-84608050
support@hanlongtek.com

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  • Page 1: User Guide

    GIGABIT IP PHONE USER GUIDE UC862 Version:1.0.3.62 Nanjing Hanlong Technology Co., Ltd 86-25-84608050 support@hanlongtek.com...

  • Page 2: Notices Information

    Copyright © 2005 - 2014 Nanjing Hanlong Technology CO., LTD. All rights reserved. Nanjing Hanlong Technology Co., LTD. owns all the right to revise and change this document at any time. And all the illustrations and instructions in this paper are subject to the copyright protection of legal law.

  • Page 3: Table Of Contents

    Table of Content FCC Statement Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 4 Table of Content Administrator Password ......................30 Basic Network Setting ......................31 WAN Port........................31 PC Port ..........................34 Display Mode..........................35 Language..........................36 Time and Date .........................38 Ring Tone..........................42 Font Size ..........................44 Volume ............................45 Wallpaper ..........................47 Screen Saver..........................48 LED Status Setting........................51 Backlight ..........................51 Contact Management ......................52 Directory ..........................52 Remote Phonebook .........................57 Call History..........................58...
  • Page 5 Table of Content DND............................90 Key as Send..........................90 No Key Entry Timeout......................91 Keypad Lock ...........................92 Hot Line ..........................93 Function Key Features Settings ....................95 Line ............................95 Speed Dial..........................96 BLF ............................97 BLF List ..........................99 Voice Message........................100 Direct Pickup ........................101 Group Pickup ........................102 Call Park..........................104 Intercom ..........................105 DTMF ...........................106 Prefix.............................107...
  • Page 6 Getting Started Why is the phone LCD screen blank?...................131 Why does the phone display "Network Unavailable"? ............131 Why can’t I get a dial tone? ....................132 Where to set the tone?......................132 How to download XML Configuration? ................132 How to Import TLS certificate? ....................133 How to use Vlan? ........................133 How to use LLDP?........................133 How to Set LCD and Web GUI：..................133...

  • Page 7: Getting Started

    Getting Started Getting Started Packing List The package contains the following parts, please check if all the items are not missed: 1. The phone device 2. The footstand 3. Handset...
  • Page 8 Getting Started 4. Headset cord 5. Power adapter 6. Ethernet cable...

  • Page 9: Phone Installation

    Getting Started 7. Quick installation reference Phone Installation 1. Attach the Foot stand...

  • Page 10: Connect The Handset And Optional Headset

    Getting Started 2. Connect the Handset and optional Headset 3. Connect the Network and Power...

  • Page 11: Initialization

    Getting Started Initialization After your phone has been powered up, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Booting" And then show “Initializing “during the initialization.
  • Page 12 Getting Started of accounts) To view the phone status via phone interface: 1. Press Menu →Status →InformationNetwork/ Account 2. Press Menu →Status →Network 3. Press Menu →Status →Account...

  • Page 13: Registration

    Getting Started To view the phone status via Web interface: Login webpage( For How to login, please refer to Login) View the information of Version, Account and Network. Registration To register via phone interface: Press Menu SettingAdvanced setting (default password:admin)Accounts...
  • Page 14 Getting Started Select the desired account Select Enable for Account active Filled the SIP Server Filled the Failover SIP server if need (Optional) Filled the Outbound Proxy (Optional) Filled the SIP User ID, Authenticate ID Filled the password, Name (shown on LCD) and Ringtone. Press Save to save the configuration.

  • Page 15: Idle Screen

    Getting Started Note: 1. All fields with must be filled. If changed, it requires a phone restart. 2. Account Status says the account registered successfully or not. 3. When change the account information via phone, it will show Restart note when back to idle page.
  • Page 16 Getting Started It shows the phone’s time & date. For Date&time setting, see 1. Date&Time Time&Date 2. Notice It shows the phone features status, More see Icon Preview This area shows the four line key labels. Line keys are also can be 3.

  • Page 17: Getting Familiar With Your Phone

    Getting Familiar with Your Phone Getting Familiar with Your Phone Hardware Components Preview Item Description To Presentation all information about the date& time, accounts, LCD screen soft keys, messages, calls and other some information. Power Indicator LED To indicate the power status The phone supported up to 4 accounts Line keys 1.
  • Page 18 Getting Familiar with Your Phone screen. Down arrow key: To move down of the selection shows on the screen. 1. To return to idle screen. 2. To cancel the information or call on the screen. 1. To mute the voice during the call (green light). Mute key 2.
  • Page 19 Getting Familiar with Your Phone Speaker Press this button to place a call in hands-free mode. To dial the previous dialed number. Redial To act as send key. To decrease the volume. Volume To increase the volume. To hold or to resume a call during a conversation. Hold To show the accounts status and some other relevant Information...

  • Page 20: Icon Preview

    Getting Familiar with Your Phone Icon Preview Icon Description Network available Network down Line(Registered succeed) Line (Unregistered) Line(Ringing) Speed Dial BLF(Ringing) BLF(Talking) Speakerphone mode Handset mode Headset mode Voice messages...
  • Page 21 Getting Familiar with Your Phone Text message Mute Do Not Disturb Volume is 0 Hold Dialed calls Received calls Missed calls Forward calls Conference Keypad locked Keypad unlocked Pick up Call Park...
  • Page 22 Getting Familiar with Your Phone Intercom/Paging DTMF Prefix XML Group Local Group XML Browser LDAP Broadsoft Group Conference Forward Transfer Hold Line on Hold Redial Call Return Record...

  • Page 23: Led Instruction

    Getting Familiar with Your Phone Recording Group Listening Shared Line Other Functions LED Instruction This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting, please refer to: LED Status Setting Power Indicator LED LED Status...

  • Page 24: Blf Or Blf List Key Led :( Line/Memory Key Set As Blf)

    Getting Familiar with Your Phone BLF or BLF List Key LED : ( Line/Memory Key set as BLF) LED Status Description Steady Green Idle status for the monitored line Steady Red The monitored line is calling or during a call Blinked red The monitored line is ringing.

  • Page 25: Info Key Instruction

    Getting Familiar with Your Phone Info Key Instruction Info Key plays many roles in this phone: 1. Quick get the Information page. 2. Get the full information of the item with . When the item with , it means the information is not full display or there more options for the item.

  • Page 26: User Interface

    Getting Familiar with Your Phone 4. Get all other parties information during a conference. User Interface There are two ways to customize specific configurations on your IP phone:   The user interface on the IP phone   The user interface in a web browser on your PC The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone.

  • Page 27: Memory Key Function Overview

    Getting Familiar with Your Phone Option Model Status Firmware Hardware Network Account Call Forward Function Key(Line and Memory key setting) More Key see Memory Key Overview Key as Send Features Hot Line Anonymous Call History Setting Language Time & Date Time &...
  • Page 28 Getting Familiar with Your Phone Speed Dial BLF List Voice Mail Direct Pick Up Group Pick Up Call Park Intercom DTMF Prefix Local Group XML group LDAP XML Browser Broadsoft group Conference Forward Transfer Hold...
  • Page 29 Getting Familiar with Your Phone Group Listening Redial Call Return Record URL Record Paging Shared Line Public Hold Private Hold...

  • Page 30: Basic Setting Configuration

    Basic Setting Configuration Basic Setting Configuration This part will mainly introduce the basic configuration as the Time, Language, and Volume… Web Login 1. Get the IP address: Press Menu →Status →Information. 2. Input the IP Address in the web browser. 3.

  • Page 31: Administrator Password

    Basic Setting Configuration Note: The PC and phone should be in the same segment. When register the accounts in web and the server port is not “5060”, then “SIP Server” should be set as “SIP Server’s IP address: server port.”, for example, “192.168.0.122: 5090”. Administrator Password The password is mainly used for login the web interface or set the advanced settings through phone interface.

  • Page 32: Basic Network Setting

    Basic Network Setting Hanlong IP Phone support three mode of Network: DHCP, Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically. If your phone cannot contact a DHCP server for any reason, you need to configure a static IP address manually.
  • Page 33 Basic Setting Configuration 3. Click Save and restart the phone. Press the Save soft key to accept the change or the Cancel soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. You can set a WAN port to be a PPPoE port.
  • Page 34 Basic Setting Configuration To configure DHCP via phone interface: 1. Press MenuSettingAdvanced Settings (password: admin) NetworkWAN Port DHCP mode. 2. Click Save and restart the phone. To configure Network via web interface: 1. Click NetworkBasic 2. Select the desired Type: DHCP, Static or PPPoE 3.

  • Page 35: Pc Port

    Basic Setting Configuration Note: Wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information about these parameters, contact your system administrator. PC Port Two modes for PC port: bridge and router. To configure PC Bridge via Phone interface: 1.

  • Page 36: Display Mode

    Basic Setting Configuration 3. Click Save and restart the phone. To configure Bridge via web interface: 1. Click NetworkBasic 2. Select 3. Click and restart the phone To configure Router via web interface: 1. Click NetworkBasic 2. Select As Router 3.

  • Page 37: Language

    Basic Setting Configuration Icon Mode: all Items are shown same as the main with Icon. Text Mode: Only the 8 main item shown as Icon, and others all text description. To Configure Display mode via phone interface: 1. Press Menu DisplayDisplay Mode 2.
  • Page 38 Basic Setting Configuration Press or Save soft key to save the configuration. To change the language via Web Interface Setting → Preference →Web Language...

  • Page 39: Time And Date

    Basic Setting Configuration Select the necessary one. Press to save the configuration. Note: All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone. Time and Date The time and date show on the idle page, and it can be set and change by SNTP server automatically or manual setting.
  • Page 40 Basic Setting Configuration Note: Press , all zone will show on the display, select the one you want and press save or confirm key to save the configuration. To configure time and date manually via phone interface 1. To press Menu → Setting → Basic setting → Time & Date → Manual Settings 2.
  • Page 41 Basic Setting Configuration 3. Press or press to change among Y-M-D(year-month-day), M-D-Y(month-day-year), D-M-Y(day-month-year). 4. Press or Save soft key to save the configuration. To configure the DHCP time via phone interface 1. To press Menu → Setting → Basic setting → DHCP time 2.
  • Page 42 Basic Setting Configuration Fill the value in the blank. To change the Time Zone and Date Display Format via web interface Setting → Preference →Time Zone Select the necessary one. Press to save the configuration. Note: If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP)

  • Page 43: Ring Tone

    Basic Setting Configuration server, please contact your system administrator for more information. Ring Tone You can adjust the type and volume of the ring tone. To adjust the Ring Tone Type via Phone interface: 1. Press Menu → Setting → Basic Settings → Ring Tone. 2.
  • Page 44 Basic Setting Configuration To configure Distinctive Ring Tone via Phone Interface 1. Press Directory 2. Select the target contact 3. Press Detail soft key to edit the contact. 4. Press to select the wanted Ring Tone for the contact 5. Press Save soft key to save the contact.

  • Page 45: Font Size

    Basic Setting Configuration To configure Distinctive Ring Tone via Web Interface 1. Directory → Directory → Contact 2. Choose the Ring Tone you want to use. → 3. Click to save the configuration. Click Ring tone for more information. Font Size To configure the Time &...

  • Page 46: Volume

    Basic Setting Configuration To configure Font Size via Web Interface 1. Setting→ Preference 2. Find and then choose the desired: 18/20/24/26. 3. Click to save the configuration. Volume You can adjust the volume for the phone by the volume keys:...
  • Page 47 Basic Setting Configuration To adjust the Ring tone volume via phone interface: 1. Option 1: To press on the idle page 2. Option 2: To press during the call is ringing. To adjust the handset volume via phone interface: To press during a call in handset mode.

  • Page 48: Wallpaper

    Basic Setting Configuration To adjust the speaker Volume via phone interface: To press during a call in speaker mode. Wallpaper To change the preferred one picture for you by the following steps: To change the wallpaper via phone interface: 1. To press Menu → Display → wallpaper 2.

  • Page 49: Screen Saver

    Basic Setting Configuration To change the wallpaper via web interface: 1. Click SettingPreference 2. Select the desired wallpaper picture 3. Click to save the setting. Screen Saver There are three types of screen saver: Time & Logo, Photo Switch and Photo. Time &...
  • Page 50 Basic Setting Configuration 1. To press Menu → Display → Screensaver... 2. Press or press Switch soft key to Choose the Time-out as 1 min or 2/5/10/30 minute. 3. Enter the Screensaver Type to choose one of the type: Backlight off, Time & Logo and Photo 4.
  • Page 51 Basic Setting Configuration Setting → Preference Choose the picture wanted to use as screen saver Click to save the upload picture To delete upload screen saver phone via Web interface: 1. Setting → Preference 2. Select the photo that to delete. 3.

  • Page 52: Led Status Setting

    Basic Setting Configuration Note: 1. The upload Photo size should be less than 2M bytes, name length should be less than 48, and the File name should be letters, numbers or underline '_' and photo number should be less than 2.

  • Page 53: Contact Management

    Basic Setting Configuration Contact Management This section provides the operating instructions for managing contacts. The topics include:  Local Directory  Blacklist  Remote Phonebook  Call History  LDAP  BroadSoft Phonebook  CallLog Directory In the directory, you can add or delete your friends, business partner or anyone others’ phone No. so you will not forget their number.
  • Page 54 Basic Setting Configuration To add contacts from history via phone interface: 1. Press History soft key or press Menu → History → Local history 2. Press to select the targeted one. (Press switched among the All calls, Dialed calls, Received calls, Missed Calls and Forward Calls). 3.
  • Page 55 Basic Setting Configuration 2. Enter the name, number and some other information. 3. Press and then press button. B: To add contacts into blacklist To add blacklist manually via phone interface: 1. Press Menu → Directory → Blacklist 2. Press Add soft key. 3.
  • Page 56 Basic Setting Configuration 5. Press save soft key or to add successfully. Upload Contacts photo via web interface: Click Directory and select the desired contact. Click Choose file to select the photo for the contact Click to upload the photo.
  • Page 57 Basic Setting Configuration When you place a call from the contact, the phone idle screen will show the contact photo. Note: The format of the photo supported is jpg or bmp, and the size should be less than 128 *128 To import or export the contact list You can manage your phone’s local directory via phone or web user interface.

  • Page 58: Remote Phonebook

    Basic Setting Configuration To export a CSV file of contact list via web interface: Click on Directory Click Export Csv to import the contact list. Remote Phonebook To set Remote PhoneBook via web interface: 1. Login the webpage and click DirectoryRemote Phone Book 2.

  • Page 59: Call History

    Basic Setting Configuration For More detail, please refer to: Remote Phonebook on Hanlong webpage. Call History This phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history list supports up to100 entries in all on phone interface and more than 1500 items.
  • Page 60 Basic Setting Configuration To delete an entry from the call history list via phone interface: 1. Press the History soft key. 2. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls. 3.
  • Page 61 Basic Setting Configuration To Dial a call from Call History via web interface: Click DirectoryCall History Select the desired history item, and click Tel Number. Then the call is dialed on phone. To Dial a call from Call History via phone interface: 1.

  • Page 62: Ldap Phonebook

    Basic Setting Configuration LDAP Phonebook When use the LDAP feature, you can get the LDAP Phonebook directly. To configure LDAP via web interface: 1. Login webpage and click DirectoryLDAP 2. Filled the LDAP Name Filter: This parameter specifies the name attributes for LDAP searching. The “%” symbol in the filter stands for the entering string used as the prefix of the filter condition.
  • Page 63 Basic Setting Configuration To Configure LDAP Key To configure LDAP Key via web interface: 1. Click Function KeyMemory Key choose Memory Key 1(for example) 2. Select LDAP in the Type field. 3. Click Saveset to save the configuration. To Configure LDAP Key via phone interface: 1.

  • Page 64: Broadsoft Phonebook

    Basic Setting Configuration When press the LDAP Key the LCD will display as following: For More detail, please refer to LDAP Notes www.hanlongtek.com Broadsoft Phonebook You can access the BroadSoft directory through your phone. You can add local contacts from the BroadSoft directory.

  • Page 65: Call Log

    Basic Setting Configuration Call log You can access the call log of the BroadSoft user through the IP phone. The call log contains call information such as remote party identification, time and date. You can check the call log and dial a call from the call log list.

  • Page 66: Other Features Settings

    Other features settings Other features settings Dial Plan Dial plan is a string of characters that governs the way this phone processes the inputs received from your phone keypad. This phone supports dial plan with following accept digits: 1,2,3,4,5,6,7,8,9,0,*,# Grammer Description any digit from 0-9;...

  • Page 67: Emergency Call

    Other features settings Click SaveSet to save the configuration. Note: Illegal input will fall back to default: {[x*]+}. For More, please refer to dial plan www.hanlongtek.com Emergency Call Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required.

  • Page 68: Led Status Setting

    Other features settings Click SaveSet to save the configuration. LED Status Setting The LED Status setting mainly defines the power indicator LED. To configure action url via web interface: 1. Click SettingPreference 2. Select Yes or No for Power Status, Ringing Status, Miss Calls Status. 3.

  • Page 69: Action Url

    Other features settings Action URL To configure action url via web interface: 1. Click SettingAction URL 2. Filled the needed value in the necessary blank. 3. Click to save the setting. Click Action URL for more how to use, or check on www.hanlongtek.com Softkey Layout This feature mainly defines which shown on the soft key in some status.

  • Page 70: Programmable Key

    Other features settings 8. Click to change to position or each feature. 9. Click to save the configuration. Note: 1. When there more than 5 items in the Enable field, the last softkey will display More, and last two item will show in the next page softkey, you can check by press more. Programmable Key For the default keys as Soft keys, Navigation keys and so on, you can define them as some specific feature, and it works only on the idle page.

  • Page 71: Ext Key

    Basic Call Features 4. By clicking , all setting of the keys will be back to default. Ext Key It only works when there is expansion module connected with the phone. For Ext Key configuration, please refer to: UC40 User manual.
  • Page 72 Basic Call Features 1. Press the ( light is Green), 2. Enter the desired number. 3. Press , or press the Send softkey, then the call is sending. Using headset to place and answer calls for all time 1. Click webpage Setting Preference 2.

  • Page 73: End A Call

    Basic Call Features 1. Press the History soft key (On the idle page) or Menu → History /Directory 2. Press to select the targeted one. 3. Press the Send soft key, or , or , or the corresponding line key, then the call is sending.

  • Page 74: Receive A Call

    Basic Call Features Press directly when LCD is on the idle interface. Receive a Call There are three ways to receive a call when the phone is ringing: To receive a call by handset Pick up the handset the conversation is built. To receive a call by headset Press and now the conversation is built.

  • Page 75: Incoming Call Show Mode

    Basic Call Features Incoming Call Show Mode There are two incoming call show modes for this phone: 1. name and number of the contacts 2. name and number of the incoming call and the account which is connecting To set incoming call show mode via web interface: 1.

  • Page 76: Call Hold

    Basic Call Features To Disable Auto Answer via Webpage 1. To Click Account → Advanced 2. To choose No for the Auto Answer. 3. To click Saveset to save the configuration. Call Hold When use hold feature, the Hold icon will show on the display. To make a call on hold during three modes: To hold a call under handset mode: 1.

  • Page 77: Call Transfer

    Basic Call Features 2. Press Resume soft key or to resume the call on hold. Call Transfer This phone supports blind, attended and Semi-Attended Transfer. Blind Transfer When you use this feature, you can transfer 1. Press or Transfer soft key during the conversation, the call is on hold now. 2.
  • Page 78 Basic Call Features 3. Start the second conversation, press or transfer soft key, then, transfer completed. NOTE: To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains. Blind transfer will usually use the primary account SIP profile. To use this function, should at least one line key set as Auto.
  • Page 79 Basic Call Features Transfer to New Call via web interface 1. Click Setting → Feature → New Call 2. Select Transfer Mode via DSS key 3. Select the desired Line or Memory key and select Transfer in the Type. 4. Enter the phone number in the Value field.  ...

  • Page 80: Call Conference

    Basic Call Features NOTE: if the person that wanted to be spoken to do not want to answer the call, then the person that answered the coming call could use this function. Call Conference This IP Phone supports up to 5-way conference. 5-way conference 1.

  • Page 81: Call Forward

    Basic Call Features 11. A enter the number of E and then press send soft key or 12. E answering the call. 13. A press or the conference soft key, then A, B, C, D and E are now the 5-way conference is built.
  • Page 82 Basic Call Features To configure static forward To configure always forward With this feature, all incoming calls will forward immediately to configured number. 1. Press Menu → Features → Call forward →Always Forward. 2. Press or press to select the enable choice 3.
  • Page 83 Basic Call Features 1. Press Menu →Features → Call forward →Busy forward. 2. Press or press to select the enable choice. 3. Enter the forward to number and on code (optional), off code (optional). 4. Press or Save soft key to save the configuration. To configure no answer forward No Answer Forward: Incoming calls are forwarded if not answered after some time.
  • Page 84 Basic Call Features When the Forward feature is enabled, the Icon will display on Top of the LCD. To configure Forward via Web Interface 1. Setting → Features 2. Click On for the Always/Busy/No Answer 3. Fill the Forward to Number 4.
  • Page 85 Basic Call Features To cancel the forward feature via Phone Interface 1. Option 1: To press the key to disable the forward feature. 2. Option 2: Press Menu →Features → Call forward→Always/Busy/No answer Forward Press or press to select the disable choice Press or Save soft key to save the configuration.

  • Page 86: Call Return

    Basic Call Features 1. When the phone is ringing, press Forward soft key. 2. Enter the forward number. 3. Press or press the send soft key, then the call is forwarded. Note: If the Programmable Key or line key is set as BLF, when an incoming call ringing, press this BLF key directly to realize the dynamic forward.

  • Page 87: Call Waiting Tone

    Basic Call Features 2. Select the desired Line or Memory key and select Call Return in the Type. 3. Click the to save the configuration. Call Waiting Tone 1. Click Account → Advanced 2. Select Turn off speaker on remote Disconnect: Yes 3.

  • Page 88: Hide Caller Id

    Basic Call Features To Change the Call Waiting Tone time via Web interface 1. Click Setting → Tone 2. Change the Tone Time as you want (for example 3s) Hide Caller ID Just enable the anonymous call feature, you can set your ID do not appear on the other phone that you called.

  • Page 89: Reject Anonymous

    Basic Call Features 5. Press or Save soft key to save the configuration. To cancel anonymous call feature 1. Press Menu →Features →Anonymous Call 2. Press or press key to select the disable choice in Anonymous Call filed. 3. Press or Save soft key to save the configuration.

  • Page 90: Call Mute

    Basic Call Features To cancel rejecting anonymous call 1. Press Menu →Features →Anonymous Call 2. Press or press key to select the disable choice in Rejection filed. 3. Press or Save soft key to save the configuration. Call Mute When you use the Mute feature, the other parties will not hear your voice while you can hear their voice.

  • Page 91: Dnd

    Basic Call Features 1. Press the mute key , then the mute key glows green, and the LCD display 2. To disable the mute function, press again. When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the mute icon shown on the Top of the LCD on idle page.

  • Page 92: No Key Entry Timeout

    Basic Call Features 3. Press or Save soft key to save the configuration To cancel # Key as Send via phone interface: 1. Press Menu →Features → Key as Send or press key to select the disable choice. 2. Press 3.

  • Page 93: Keypad Lock

    Basic Call Features Keypad Lock To enable Keypad Lock via Phone 1. Press Menu--Settings--Advanced Setting--Phone Setting--Lock 2. Press Info or Switch to change choose lock type:All Keys Menu Key Function Key Lock & Answer 3. Press Save or OK key to save the configuration. To enable Keypad Lock via Phone 1.

  • Page 94: Hot Line

    Basic Call Features 1. Click Webpage Setting → Features 2. To choose the Phone Lock. 3. To fill the unlock PIN and auto lock time 4. Fill the Emergence Number, when the phone is Lock, only Emergency Number can be sent. 5.
  • Page 95 Basic Call Features 1. Press Menu →Features → Hot Line 2. Enter the Number and delay time (as present, we support off hook auto dial). 3. Press or Save soft key to save the configuration To configure Hotline auto dial via Web Interface 1.

  • Page 96: Function Key Features Settings

    Function Key Features Settings Delete the number and save the configuration, and then now the Hotline auto dial is cancelled. Function Key Features Settings Line It works same as Line keys. To configure Line Feature via Web Interface 1. Click Function keys → Line or Memory Key. 2.

  • Page 97: Speed Dial

    Function Key Features Settings Speed Dial With this feature, you can dial one directory by press the definite key. To configure Speed Dial feature via phone interface 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2.

  • Page 98: Blf

    Function Key Features Settings Click the to save the configuration. You can use the BLF (Busy Lamp Field) feature to monitor a specific one whether his phone is busy or free. 1. When the monitored line is idle, the light is steady green. 2.
  • Page 99 Function Key Features Settings 5. Press or press key to select the Account ID. 6. Enter the Pickup Code. 7. Press or Save soft key to save the configuration To configure a BLF key by web 4. Click Function keys → Line or Memory key. 5.

  • Page 100: Blf List

    Function Key Features Settings BLF List To configure BLF List via web interface: 1. Login and click Account 2. Click Advanced and then fill the Eventlist BLF URL. 3. To configure BLF List Keys 3.1 ClickFunction KeysMemory Key 3.2 Select the BLF List in the Type Field.

  • Page 101: Voice Message

    3.4 Click to save the configuration. For more information, please check BLF list Note on Hanlong web. Voice Message This phone supports Voicemail, and when there is message, the message will will light green. Moreover, when pick up the handset, or press speaker key, you will hear some quick busy tone.

  • Page 102: Direct Pickup

    Function Key Features Settings 1. Click Function keys → Memory Key. 2. Select the wanted Key. 3. Enter the desired voicemail feature codes in the Value field. 4. Filled the Label displayed on LCD. 5. Select the Account. 6. Click the to save the configuration.

  • Page 103: Group Pickup

    Function Key Features Settings 2. Press or press key to select the Speed Dial in the type field. 3. Enter the value. 4. Press or Save soft key to save the configuration Then the selected Line or Memory key will work as Direct Pickup. To configure Direct Pickup feature via Web Interface 1.
  • Page 104 Function Key Features Settings To configure the Pick up via phone interface 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Line or Memory key. 3. Press or press key to select the Group Pickup in the type field.

  • Page 105: Call Park

    Function Key Features Settings Call Park With this feature, you can put a call on hold and continue the conversation from another phone. To configure the Call Park via phone interface 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2.

  • Page 106: Intercom

    Function Key Features Settings For More information for Call Park, please see: Call park note on hanlong website: http://www.hanlongtek.com Intercom When use the intercom feature, you can quickly get access connect to the configured one. To configure intercom feature via phone interface 1.

  • Page 107: Dtmf

    Function Key Features Settings Note： This feature is not available on all servers. For more information, contact your system administrator. DTMF When the key is configured as DTMF key, you are allowed to send out the desired DTMF number during the conversation. To use this feature, you should sure that the DTMF Tone is on.

  • Page 108: Prefix

    Function Key Features Settings 2. Select the wanted Line or Memory key. 3. Press or press key to select the DTMF in the type field. 4. Enter the value with the Desired DTMF number 5. Press or Save soft key to save the configuration To configure the DTMF via Web interface 1.
  • Page 109 Function Key Features Settings 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Line or Memory key. 3. Press or press key to select the Prefix in the type field. 4.

  • Page 110: Local Group

    Function Key Features Settings Local Group When use the Local Group feature, press the key and enter the local Contacts interface quickly. To configure the Local group via Phone Interface 1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example) 2.

  • Page 111: Xml Group

    Function Key Features Settings XML Group When use the XML Group feature, press the key and enter the Remote Contacts interface quickly. To configure the XML group via Phone Interface 1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example) 2.

  • Page 112: Ldap

    Function Key Features Settings LDAP When use the LDAP feature, you can get the LDAP Phonebook directly. To configure the LDAP via Phone Interface 1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Memory key. 3.

  • Page 113: Xml Browser

    Function Key Features Settings XML Browser You can use this key feature to access the Xml browser quickly. The Xml browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc. To configure the XML Browser via Phone Interface 1.

  • Page 114: Broadsoft Group

    Function Key Features Settings Broadsoft Group When use the BroadSoft Group feature, press the key and enter the Remote Contacts interface quickly. To configure the Broadsoft group via Phone Interface 1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example) 2.

  • Page 115: Conference

    Function Key Features Settings Conference The HanLong IP Phone supports up to 5-way conference. You are allowed to configure the programmable key to be used as a conference key. This key works same as To configure the Conference via Phone Interface 1.

  • Page 116: Transfer

    Function Key Features Settings 3. Press or press key to select the Forward in the type field. 4. Enter the Number that to forward. 5. Press or Save soft key to save the configuration To configure Forward via Web Interface Click Function keys →Memory Key.

  • Page 117: Hold

    Function Key Features Settings 2. Select the desired Key and select Transfer in the Type. 3. Enter the Value with the number that wanted transfer to 4. Click the to save the configuration. Hold The key can be configured as a hold key. You can use this key to hold and resume a call during the conversation.

  • Page 118: Dnd

    Function Key Features Settings 1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Memory key. 3. Press or press key to select the group listening in the type field. 4. Press or Save soft key to save the configuration To configure Group listening via Web Interface 1.

  • Page 119: Redial

    Function Key Features Settings 1. Click Function keys →Memory Key. 2. Select the desired Key and select DND in the Type. to save the configuration. 3. Click the Redial If the key is configured as Redial key, you can redial the last placed call from the IP Phone. To configure Redial via Web Interface 1.

  • Page 120: Set Sms Memory Key

    Function Key Features Settings Set SMS Memory Key To configure the SMS via Phone Interface 1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Memory key. 3. Press or press key to select the SMS in the type field. 4.
  • Page 121 Function Key Features Settings To configure the record via phone interface 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Line or Memory key. 3. Press or press key to select the Record. 4.

  • Page 122: Url Record

    Function Key Features Settings Note: Please contact the system administrator whether support this feature or not. URL Record The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL. To configure the URL record via phone interface 1.

  • Page 123: Shared Line

    Function Key Features Settings 4. Enter the paging code followed the number. 5. Press or Save soft key to save the configuration To configure the Paging via Web interface 1. Click Function keys → Memory key. 2. Select the desired Memory key and select Paging in the Type. 3.

  • Page 124: Public Hold

    Function Key Features Settings 1. Click Function keys → Line or Memory key. 2. Select the desired Line or Memory key and select Shared Line in the Type. 3. Enter the Value. 4. Enter the Label. 5. Select the Account ID 6.

  • Page 125: Private Hold

    Function Key Features Settings To configure public hold via Web Interface Click Function keys →Memory Key. Select the desired Key and select public hold in the Type. Click the to save the configuration. Private Hold The key can be configured as a private hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold the call, but only the initiator can resume the call.
  • Page 126 Function Key Features Settings Select the desired Key and select Private hold in the Type. Click the to save the configuration.

  • Page 127: Upgrade

    Upgrade Upgrade Factory Reset To set Factory Reset by phone interface 1. Press Menu → Setting → Advanced Setting( default password: admin)→ Factory Reset 2. Press OK soft key in the warning page. To set Factory Reset via web interface Click Management →...

  • Page 128: System Log

    Upgrade 4. Then you’ll get the Pacp captures. System Log To download system log via web interface: 1. Click ManagementConfiguration 2. Click of the system Log 3. Then you’ll get a txt file: syslog.txt.

  • Page 129: Upgrade

    LAN. Users are recommended to conduct TFTP upgrade in a controlled LAN environment if possible. For those who do not have a local TFTP server, Hanlong provides a NAT-friendly TFTP server on the public Internet for firmware upgrade. Please check the Service section of Hanlong’s Web site to obtain this TFTP server’s IP address.
  • Page 130 6. Update the change and reboot the unit. NOTES: When Hanlong IP Phone boot up, it will send TFTP or HTTP request to download configuration files, there are two configuration files, one is “cfg.txt” and the other is “cfg001fc1xxxxxx”, where “001fc1xxxxxx”...

  • Page 131: Configuration File

    Upgrade Configuration File To download configuration file: 1. Click Management  Configuration Download Device Bin Configuration 2. Then you can get a file: cfg.bin To Restore configuration file: 1. Click Management  Configuration  Restore configuration 2. Select the cfg.bin file, and then Click the...

  • Page 132: Troubleshooting

    Troubleshooting 3. Restart the phone. Troubleshooting Why is the phone LCD screen blank? 1. Ensure your phone is properly plugged into a functional AC outlet. 2. Ensure that the phone isn’t plugged into a plug controlled by a switch that is off. 3.

  • Page 133: Why Can't I Get A Dial Tone

    Troubleshooting Why can’t I get a dial tone?  Check for any loose connections and that the phone has been installed properly. For the Installation instructions, refer to Phone Installation  Check whether dial tone is present on one of the audio modes. ...

  • Page 134: How To Import Tls Certificate

    4. LLDP Feature on Hanlong IP Phones 5. Supported TLVS of IP Phones 6. Configuring LLDP Feature 7. DHCP VLAN 8. Open the DHCP VLAN on the Hanlong IP Phones 9. VLAN under Bridge Mode 10. VLAN underNAT Mode How to Set LCD and Web GUI：...

  • Page 135: How To Upgrade Via Ftp

    Troubleshooting How to Upgrade via FTP?  Click How to Upgrade Note How to make Ringtone?  Click How to Make Ringtone How to use Open VPN?  Click Open VPN note Provisioning Guide on Free PBX:  Click Set Auto Provision on FreePBX Failover Notes ...

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