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Hanlong UC924 User Manual

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GIGABIT COLOR IP PHONE

USER GUIDE

UC924
Version:1.0.0.1
Nanjing Hanlong Technology Co., Ltd
support@h-tek.com
86-25-84608050
www.h-tek.com

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Summary of Contents for Hanlong UC924

  • Page 1: User Guide

    GIGABIT COLOR IP PHONE USER GUIDE UC924 Version:1.0.0.1 Nanjing Hanlong Technology Co., Ltd support@h-tek.com 86-25-84608050 www.h-tek.com...

  • Page 2: Notices Information

    Copyright © 2005 - 2016 Nanjing Hanlong Technology CO., LTD. All rights reserved. Nanjing Hanlong Technology Co., LTD. owns all the right to revise and change this document at any time. And all the illustrations and instructions in this paper are subject to the copyright protection of legal law.

  • Page 3: Fcc Statement

    Notices Information FCC Statement Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and(2) this device must accept any interference received, including...

  • Page 4: Table Of Contents

    Table of Content Table of Content Notices Information ........................1 Copyright ..........................1 Safety cautions .......................... 1 WEEE Warning ......................... 1 Cleaning ............................ 1 FCC Statement .......................... 2 Table of Content ..........................3 Getting Started ..........................7 Packing List ..........................7 Phone Installation ........................
  • Page 5 Table of Content Screen Saver ..........................54 LED Status Setting ........................56 Backlight ..........................56 Contact Management ......................57 Local Directory ........................57 Remote Phonebook ......................... 62 Call History ..........................63 LDAP Phonebook ........................66 Search Contact: ........................69 Other features settings ........................ 70 Dial Plan ..........................
  • Page 6 Table of Content Direct Pickup ........................108 Group Pickup ........................109 Call Park ..........................110 Intercom ..........................111 DTMF ........................... 113 Prefix ............................. 114 Local Group .......................... 115 XML Group ........................... 116 LDAP ............................ 117 XML Browser ........................118 Broadsoft Group ........................119 Conference ..........................
  • Page 7 Table of Content Where to set the tone? ......................145 How to download XML Configuration? ................145 How to Import Trusted CA certificate? ................. 145 How to Import Server CA certificate? .................. 146 How to use Vlan? ........................146 How to use LLDP? ........................ 146 How to Set LCD and Web GUI：...

  • Page 8: Getting Started

    Getting Started Getting Started Packing List The package contains the following parts, please check if all the items are not missed: 1. The phone device 2. The footstand...
  • Page 9 Getting Started 3. Handset 4. Headset cord 5. Power adapter 6. Ethernet cable...

  • Page 10: Phone Installation

    Getting Started 7. Quick installation reference Phone Installation 1. Attach the Foot stand...

  • Page 11: Connect The Handset And Optional Headset

    Getting Started 2. Connect the Handset and optional Headset 3. Connect the Network and Power...

  • Page 12: Initialization

    Getting Started Initialization After your phone has been powered up, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display “Booting” And then show “Initializing “during the initialization.

  • Page 13: Status

    Getting Started Then IP Phone will show Reboot information: By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server. Status You can view the system status of your phone via phone user interface or web user interface.
  • Page 14 Getting Started 2. Press Menu →Status →Network 3. Press Menu →Status →Account(UC924 support four accounts)
  • Page 15 Getting Started To view the phone status via Web interface: Login webpage ( For How to login, please refer to Login) View the information of Version, Account and Network.

  • Page 16: Registration

    Getting Started Registration To register via phone interface: Press Menu SettingAdvanced setting (default password:admin)Accounts Select the desired account Select Enable for Account active Filled the SIP Server Filled the Failover SIP server if need (Optional) Filled the Outbound Proxy (Optional) Filled the SIP User ID, Authenticate ID Filled the password, Name (shown on LCD) and Ringtone.
  • Page 17 Getting Started Pressing “*”, you will find “*/”!@$” Pressing “#”, you will find “#’%&*|” To register via web interface: 1. Login webpage and Click AccountBasic 2. Select the desired Account 3. Select Yes for Account Active 4. Filled the Primary SIP SERVER and other account information 5.

  • Page 18: Idle Screen

    Programmable Key 5. DSS key The Line keys are can be used as other function keys(e.g.: BLF) UC924 support 28 keys,you can configure different type.you can 6.Multipage key view and use these keys by pressing the multipage key. This shows the backgrounds picture. You can also change it.

  • Page 19: Getting Familiar With Your Phone

    Getting Familiar with Your Phone Getting Familiar with Your Phone Hardware Components Preview Item Description To Presentation all information about the date& time, accounts, LCD screen soft keys, messages, calls and other some information. Power Indicator LED To indicate the power status The phone supported up to 4 accounts Line keys 1.
  • Page 20 Getting Familiar with Your Phone the screen. Down arrow key: To move down of the selection shows on the screen. 1. To return to idle screen. 2. To cancel the information or call on the screen. Mute key 1. To mute the voice during the call (Red light). 2.

  • Page 21: Icon Preview

    Getting Familiar with Your Phone Light Drown: Unregistered 23. Hot desking 24. ACD 25. Zero Touch 26. Multicast paging Speaker Press this button to place a call in hands-free mode. Redial To dial the previous dialed number. To act as send key. To decrease the volume.
  • Page 22 Getting Familiar with Your Phone Line (Unregistered) Line(Ringing) Speed Dial BLF(Ringing) BLF(Talking) Speakerphone mode Handset mode Headset mode Voice messages...
  • Page 23 Getting Familiar with Your Phone Text message Mute Do Not Disturb Volume is 0 SRTP Hold Dialed calls Received calls Missed calls Forward calls Conference Keypad locked Keypad unlocked Pick up...
  • Page 24 Getting Familiar with Your Phone Call Park Intercom/Paging DTMF Prefix XML Group Local Group XML Browser LDAP Broadsoft Group Conference Forward Transfer Hold Line on Hold Redial Call Return...

  • Page 25: Led Instruction

    Getting Familiar with Your Phone Record Recording Group Listening Shared Line Other Functions LED Instruction This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting, please refer to: LED Status Setting Power Indicator LED LED Status...

  • Page 26: Blf Or Blf List Key Led :( Line/Line Key Set As Blf)

    Getting Familiar with Your Phone Steady Green Offhook or during a conversation. Blinked red Ringing. Idle staus BLF or BLF List Key LED : ( Line/Line Key set as BLF) LED Status Description Steady Green Idle status for the monitored line Steady Red The monitored line is calling or during a call Blinked red...

  • Page 27: Other Key Led

    Getting Familiar with Your Phone status Other member of the SCA group’s led status Stay red when a member of the SCA group in progressing status Blinked red every 100ms Alerting a member of the SCA group in active Stay green status when there is an incoming call designated for the SCA group Other member of the SCA group’s led status...
  • Page 28 Getting Familiar with Your Phone 2. Get the full information of the item with . When the item with , it means the information is not full display or there more options for the item. Press info key, you can get the complete content or the prompt list for all options.

  • Page 29: User Interface

    Getting Familiar with Your Phone User Interface There are two ways to customize specific configurations on your IP phone: The user interface on the IP phone  The user interface in a web browser on your PC  The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone.

  • Page 30: Line Key Function Overview

    Getting Familiar with Your Phone EHS Version Network Account Call Forward Function Key(Line and Line Key setting) More Key see Line Key Overview Key as Send Features Hot Line Anonymous Call DND Code History Setting All Contacts Local Contacts Directory Blacklist Contacts Local History History...
  • Page 31 Getting Familiar with Your Phone Speed Dial BLF List Voice Mail Direct Pick Up Group Pick Up Call Park Intercom DTMF Prefix Local Group XML group LDAP XML Browser Broadsoft group Conference Forward Transfer Hold...
  • Page 32 Getting Familiar with Your Phone Group Listening Redial Call Return Record URL Record Paging Shared Line Public Hold Private Hold Hot Desking Zero Touch Multicast Paging...

  • Page 33: Basic Setting Configuration

    Basic Setting Configuration Basic Setting Configuration This part will mainly introduce the basic configuration as the Time, Language, and Volume… Web Login Get the IP address: Press Menu →Status →Information. Input the IP Address in the web browser. Input the user name (default is admin), password (default is admin). Login successfully.

  • Page 34: Administrator Password

    Basic Setting Configuration Note: The PC and phone should be in the same segment. When register the accounts in web and the server port is not “5060”, then “SIP Server” should be set as “SIP Server’s IP address: server port.”, for example, “192.168.0.122: 5090”. Administrator Password The password is mainly used for login the web interface or set the advanced settings through phone interface.
  • Page 35 Basic Setting Configuration To change to password via Web Interface 1. Management → Password 2. Fill the value 3. Click to save the configuration. Note: When you use the web interface: user name: admin password: admin(default)

  • Page 36: Basic Network Setting

    Basic Setting Configuration Basic Network Setting Htek IP Phone supports three mode of Network: DHCP, Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically. If your phone cannot contact a DHCP server for any reason, you need to configure a static IP address manually.
  • Page 37 Basic Setting Configuration 3. Click Save and restart the phone. Press the Save soft key to accept the change or the Cancel soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. You can set a WAN port to be a PPPoE port.
  • Page 38 Basic Setting Configuration To configure DHCP via phone interface: 1. Press MenuSettingAdvanced Settings (password: admin) NetworkWAN Port DHCP mode. 2. Click Save and restart the phone. To configure Network via web interface: 1. Click NetworkBasic 2. Select the desired Type: DHCP, Static or PPPoE 3.

  • Page 39: Pc Port

    Basic Setting Configuration Note: Wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information about these parameters, contact your system administrator. PC Port Three modes for PC port: bridge, connect to Expansion Module and router. To configure PC Bridge via Phone interface: Press MenuSettingAdvanced Settings (password: admin) NetworkPC Port Bridge mode.
  • Page 40 Basic Setting Configuration 3. Click Save 4. Click the OK button, then the phone will reboot To configure PC Connect to Expansion Module via Phone interface: Press MenuSettingAdvanced Settings (password: admin) NetworkPC Port  Connect to Expansion Module. Click Save Click the OK button, then the phone will reboot To configure Bridge via web interface: 1.

  • Page 41: Display Mode

    Basic Setting Configuration To configure PC Connect to Expansion Module via web interface: Click NetworkBasic Select As Connect to Expansion Module Click and the phone will reboot automatically Display Mode This phone support two Display mode: Text and Icon. Icon Mode: all Items are shown same as the main with Icon. Text Mode: Only the 8 main items will be shown as icon, and others all text description.

  • Page 42: Language

    Basic Setting Configuration 1. Press Menu DisplayDisplay Mode 2. Select Text or Icon 3. Press Save soft key to save the configuration. To Configure Display mode via web interface: 1. Login web interface, and click Setting Preference 2. Select Icon Mode or Text Mode for the Display mode 3.
  • Page 43 Basic Setting Configuration Press or Save soft key to save the configuration.

  • Page 44: Time And Date

    Basic Setting Configuration To change the language via Web Interface Setting → Preference →Web Language Select the necessary one. Press to save the configuration. Note: All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone. Time and Date The time and date show on the idle page, and it can be set and change by SNTP server automatically or manual setting.
  • Page 45 Basic Setting Configuration 1. To press Menu → Setting → Basic setting → Time & Date → SNTP Settings 2. Press , or to change the Time zone. 3. Fill the NTP server1, NTP Server2, and Daylight Saving. 4. Press or Save soft key to save the configuration.
  • Page 46 Basic Setting Configuration To configure the Time & Date Format via phone interface 1. To press Menu → Setting → Basic setting → Time & Date Format 2. Press or press to change between 12 Hour or 24 Hour. 3. Press or press to change among Y-M-D(year-month-day), M-D-Y(month-day-year), D-M-Y(day-month-year).
  • Page 47 Basic Setting Configuration To configure the DHCP time via phone interface 1. To press Menu → Setting → Basic setting → DHCP time 2. Press or press to change between Disable and Enable. 3. Press or Save soft key to save the configuration. To configure the NTP Server by web interface Login Login name: admin, password: admin(default)
  • Page 48 Basic Setting Configuration To change the Time Zone and Date Display Format via web interface Setting → Date &Time Select the necessary one. Press to save the configuration. Note: If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, please contact your system administrator for more information.

  • Page 49: Ring Tone

    Basic Setting Configuration Daylight Saving Time Daylight Saving Time (DST) is the practice of temporary advancing clocks during the summertime so that evenings have more daylight and mornings have less. Typically, clocks are adjusted forward one hour at the start of spring and backward in autumn. Many countries have used the DST at various times, details vary by location.
  • Page 50 Basic Setting Configuration 3. Click to save the configuration. To configure Distinctive Ring Tone via Phone Interface 1. Press Directory 2. Select the target contact 3. Press Detail soft key to edit the contact. 4. Press to select the wanted Ring Tone for the contact 5.
  • Page 51 Basic Setting Configuration To configure Distinctive Ring Tone via Web Interface 1. Directory → Directory → Contact 2. Choose the Ring Tone you want to use. 3. Click to save the configuration. →...

  • Page 52: Volume

    Basic Setting Configuration Click Ring tone for more information. Volume You can adjust the volume for the phone by the volume keys: To adjust the Ring tone volume via phone interface: 1. Option 1: To press on the idle page 2.

  • Page 53: Wallpaper

    Basic Setting Configuration To adjust the speaker Volume via phone interface: To press during a call in speaker mode. Wallpaper To change the preferred one picture for you by the following steps: To change the wallpaper via phone interface: 1. To press Menu → Display → wallpaper 2.
  • Page 54 Basic Setting Configuration To change the wallpaper via web interface: 1. Click SettingPreference 2. Select the desired wallpaper picture to upload. 3. Click to save the setting. To delete the wallpaper via web interface: 1. Click SettingPreference 2. Select the desired wallpaper to delete. 3.

  • Page 55: Screen Saver

    Basic Setting Configuration Screen Saver There are three types of screen saver: Time & Logo, Photo Switch and Photo. Time & Logo: when the screensaver works, it will show Time and logo in turns. Photo Switch: all screensaver pictures display one by one. Phone: Only the select phone display as screensaver.
  • Page 56 Basic Setting Configuration To upload screen saver via Web interface: Setting → Preference Choose the picture wanted to use as screen saver Click to save the upload picture To delete upload screen saver phone via Web interface: 1. Setting → Preference 2.

  • Page 57: Led Status Setting

    Basic Setting Configuration Note: System Screen Photo (ScreenSaver1-ScreenSaver3) cannot be deleted and only color IP Phone support upload wallpaper. To custom text logo via web interface: Click SettingPreference. choose the Time-out as 1 min or 2/5/10/30 minute. Enter the desired value in the Text Logo field. Click Saveset to save the configuration.

  • Page 58: Contact Management

    Basic Setting Configuration 3. Click to save the configuration. The default is 0, which means Backlight is always on. Contact Management This section provides the operating instructions for managing contacts. The topics include: Local Directory  Blacklist  Remote Phonebook ...
  • Page 59 Basic Setting Configuration 4. Press save soft key or to add the contacts successfully. To add contacts from history via phone interface: 1. Press History soft key or press Menu → History → Local history 2. Press to select the targeted one. (Press switched among the All calls, Dialed calls, Received calls, Missed Calls and Forward Calls).
  • Page 60 Basic Setting Configuration 1. Click DirectoryDirectory 2. Enter the name, number and some other information. 3. Press and then press button. B: To add contacts into blacklist To add blacklist manually via phone interface: 1. Press Menu → Directory → Blacklist 2.
  • Page 61 Basic Setting Configuration 2. Press to select the targeted one. 3. Press Option soft key → Add to Blacklist 4. Edit the necessary information as Name, Phone number… 5. Press save soft key or to add successfully. Upload Contacts photo via web interface: Click Directory and select the desired contact.
  • Page 62 Basic Setting Configuration When you place a call from the contact, the phone idle screen will show the contact photo. Note: The format of the photo supported is jpg or bmp Photo size should be less than 2M bytes, name length should be less than 48. To import or export the contact list You can manage your phone’s local directory via phone or web user interface.

  • Page 63: Remote Phonebook

    Basic Setting Configuration To import an XML file of contact list via web interface: Click on Directory Click Browse to select a contact list file (file format must be .xml) from your local system. Click Import XML to import the contact list. To export an XML file of contact list via web interface: Click on Directory Click Export XML to import the contact list.

  • Page 64: Call History

    Basic Setting Configuration 2. Fill the path of the remote file in the Phone Book URL field. For example, http://192.168.0.240/Phonebook/Phonebook.xml 3. Fill the Name and then click to save the configuration. To check the contacts via phone interface: Press DirectoryLeft ButtonLeft Button, and then you can see the item you set, press enter you will find the detail.
  • Page 65 Basic Setting Configuration To check the call history via phone interface: Press the History soft key. The LCD screen displays All Calls list. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls. Press to select the desired entry.
  • Page 66 Basic Setting Configuration 3. Press UP or DOWN key to select the desired entry. 4. Press the Delete soft key. To delete all entries from the call history list via phone interface: 1. Press the History soft key. 2. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls.

  • Page 67: Ldap Phonebook

    Basic Setting Configuration Select the desired history item, and click Tel Number. Then the call is dialed on phone. To Dial a call from Call History via phone interface: 1. Press History soft key or press Menu → History → Local history 2.
  • Page 68 Basic Setting Configuration 5. Port(the port of the LDAP Serve) Base, User Name, Password 6. Max.Hits(1-32000): the maximum number of the search results to be returned by the LDAP server. 7. LDAP Display Name: the display name of the contact record displayed on the LCD screen. 8.
  • Page 69 Basic Setting Configuration To Configure LDAP Key via phone interface: 1. Press MenuFeatureFunction KeysLine Keys as Function KeysLine Key 1 2. Select LDAP in the Type field 3. Press save or OK key to save the configuration. When press the LDAP Key the LCD will display as following: For More detail, please refer to LDAP Notes www.h-tek.com...

  • Page 70: Search Contact

    Basic Setting Configuration Search Contact: You can search contact in all contacts, local contacts, remote contacts and LDAP contact. To search contact in all contacts: 1. Click the Directory softkey on Idle interface. 2. Click the More Softkey, then you can see the Search softkey 3.

  • Page 71: Other Features Settings

    Other features settings LCD. Note: If you don’t click the OK softkey, then IP Phone will display the relevant contacts automatically within 5 seconds To search contact in Remote contacts: 1. Click the Directory softkey on Idle interface. 2. Click the button and select the remote contacts list.
  • Page 72 Other features settings [3-5] any digit of 3, 4, or 5; [147] any digit 1, 4, or 7; <2=011> replace digit 2 with 011 when dialing. To configure dial plan via web interface: Click Account—Advanced—Dial Plan. Filled the value in dial plan field. Click SaveSet to save the configuration.

  • Page 73: Emergency Call

    Other features settings Emergency Call Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly.

  • Page 74: Action Url

    Other features settings 2. Select Yes or No for Power Status, Ringing Status, Miss Calls Status and Voice Message Status. 3. Click for the setting. For the LED status description, see: LED Instruction Power Indicator LED Action URL To configure action url via web interface: 1.

  • Page 75: Softkey Layout

    Other features settings Softkey Layout This feature mainly defines which shown on the soft key in some status. For example, what the soft key displays when dialing, or talking. To configure Soft key via web interface: 4. Click SettingSoftkey Layout 5.

  • Page 76: Programmable Key

    Other features settings Note: 1. When there more than 5 items in the Enable field, the last softkey will display More, and last two item will show in the next page softkey, you can check by press more. Programmable Key For the default keys as Soft keys, Navigation keys and so on, you can define them as some specific feature, and it works only on the idle page.

  • Page 77: Exp Key

    Basic Call Features Exp Key It only works when there is expansion module connected with the phone. For Exp Key configuration, please refer to: UC40 User manual. Basic Call Features Place a Call There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone. To place a call by Handset Pick up the handset, or press a line key and dial the necessary number.
  • Page 78 Basic Call Features 3. Press , or press the Send softkey, then the call is sending. Using headset to place and answer calls for all time 1. Click webpage Setting Preference 2. HeadSet Priority Enable 3. Ring Device For HeadSet User Headset 4.

  • Page 79: End A Call

    Basic Call Features Note: 1. The key is set to be a send key. For more information, refer to the Key as Send on page 2. During the call, you can also change among Headset, Handset or Free-speaker mode. Making two calls with one line and one account 1.

  • Page 80: Receive A Call

    Basic Call Features Receive a Call There are three ways to receive a call when the phone is ringing: To receive a call by handset Pick up the handset the conversation is built. To receive a call by headset Press and now the conversation is built.

  • Page 81: Incoming Call Show Mode

    Basic Call Features Incoming Call Show Mode There are two incoming call show modes for this phone: 1. name and number of the contacts 2. name and number of the incoming call and the account which is connecting To set incoming call show mode via web interface: 1.

  • Page 82: Call Hold

    Basic Call Features To Disable Auto Answer via Webpage 1. To Click Account → Advanced 2. To choose No for the Auto Answer. 3. To click Saveset to save the configuration. Call Hold When use hold feature, the Hold icon will show on the display. To make a call on hold during three modes: To hold a call under handset mode:...

  • Page 83: Call Transfer

    Basic Call Features 1. Press Hold soft key or to hold the current call. 2. Press Resume soft key or to resume the call on hold. To hold a call under headset mode: 1. Press Hold soft key or to hold the current call. 2.
  • Page 84 Basic Call Features 2. Enter the number that transfer to, and press the send soft key or 3. Start the second conversation, press or transfer soft key, then, transfer completed. NOTE: To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains.
  • Page 85 Basic Call Features Hold transfer on Three Way conference: Setting  Features  Three Way Call Release Type: Transfer. 2. A place a call to B, B answer, A place a call to C again, C answer, A press the conference then A , B and C will establish meeting.

  • Page 86: Call Conference

    Basic Call Features NOTE: if the person that wanted to be spoken to do not want to answer the call, then the person that answered the coming call could use this function. Call Conference This IP Phone supports up to 5-way conference. 5-way conference 1.
  • Page 87 Basic Call Features 3. A enter the number of C and then press send soft key or 4. C answering the call. 5. A press or the conference soft key, then A, B and C are now in a conference.(and now this is 3-way conference) 6.

  • Page 88: Call Forward

    Basic Call Features Note: 1. If C does not answer the call, A can back to continue the conversation with B; 2. Once A hangs up the call, the conference is ended, while if B or C drops the call, A&C or A&B conversation continues.
  • Page 89 Basic Call Features To configure busy forward With this feature, the incoming calls are immediately forwarded if the phone is busy. 1. Press Menu →Features → Call forward →Busy forward. 2. Press or press to select the enable choice. 3. Enter the forward to number and on code (optional), off code (optional). 4.
  • Page 90 Basic Call Features 2. Press or press to select the enable choice 3. Enter the forward to number and on code (optional), off code (optional). 4. Press or Save soft key to save the configuration. When the Forward feature is enabled, the Icon will display on Top of the LCD.
  • Page 91 Basic Call Features 4. (Optional) fill the on/off code 5. Click to save the configuration To cancel the forward feature via Phone Interface 1. Option 1: To press the key to disable the forward feature. 2. Option 2: Press Menu →Features → Call forward→Always/Busy/No answer Forward Press or press to select the disable choice...

  • Page 92: Call Return

    Basic Call Features To configure dynamic forward Forward an incoming call during the ringing. 1. When the phone is ringing, press Forward soft key. 2. Enter the forward number or select the desired number from Directory softkey (Precondition: local directory has a or more contacts). 3.

  • Page 93: Call Waiting Tone

    Basic Call Features 3. Press or press key to select the Key Event in the type field. 4. Press or press key to select the Call Return. 5. Press or Save soft key to save the configuration To configure the Call Return via Web interface 1.

  • Page 94: Hide Caller Id

    Basic Call Features 2. Change the Tone Time as you want (for example 3s) Hide Caller ID Just enable the anonymous call feature, you can set your ID do not appear on the other phone that you called. To configure anonymous call 1.

  • Page 95: Reject Anonymous

    Basic Call Features To cancel anonymous call feature 1. Press Menu →Features →Anonymous Call 2. Press or press key to select the disable choice in Anonymous Call filed. 3. Press or Save soft key to save the configuration. Reject Anonymous If you do not want to be disturb by anonymous calls, you can set the reject anonymous call features, so you will not hear the unknown calls To configure rejecting anonymous call...

  • Page 96: Call Mute

    Basic Call Features To cancel rejecting anonymous call 1. Press Menu →Features →Anonymous Call 2. Press or press key to select the disable choice in Rejection filed. 3. Press or Save soft key to save the configuration. Call Mute When you use the Mute feature, the other parties will not hear your voice while you can hear their voice.

  • Page 97: Dnd

    Basic Call Features 1. Press the mute key , then the mute key glows green, and the LCD display 2. To disable the mute function, press again. When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the mute icon shown on the Top of the LCD on idle page.

  • Page 98: No Key Entry Timeout

    Basic Call Features 3. Press or Save soft key to save the configuration To cancel # Key as Send via phone interface: 1. Press Menu →Features → Key as Send 2. Press or press key to select the disable choice. 3.

  • Page 99: Dail-Now Timeout

    Basic Call Features Dail-Now Timeout Dial-Now Timeout means that when you entry the number which matching with dial plan, it will dial out automatically after some time when you stop enter the number. To configure Dial-Now Timeout via web interface: Click Webpage Setting →...
  • Page 100 Basic Call Features 1. Press Menu--Settings--Advanced Setting--Phone Setting--Lock 2. Press Info or Switch to change to choose Off. 3. Press Save or OK key to save the configuration. To enable Keypad Lock via Webpage 1. Click Webpage Setting → Features 2.

  • Page 101: Hot Line

    Basic Call Features 3. To click to save the configuration. Hot Line To configure Hot Line 1. Press Menu →Features → Hot Line 2. Enter the Number and delay time (as present, we support off hook auto dial). 3. Press or Save soft key to save the configuration To configure Hotline auto dial via Web Interface 1.

  • Page 102: Function Key Features Settings

    Function Key Features Settings Delete the hotline number and save the configuration, and then now the Hotline auto dial is cancelled. Function Key Features Settings The function key supports the Line Label Length and Line Page Indicator: Line Label Length: if this option is set Long label, then the label’s length will be longer, it is used for string is too long.

  • Page 103: Speed Dial

    Function Key Features Settings 1. Click Function keys → Line or Line Key. 2. Select the wanted Key and set as Line. 3. Select the Account. 4. Click the button to save the configuration. Speed Dial With this feature, you can dial one directory by press the definite key. To configure Speed Dial feature via phone interface 1.

  • Page 104: Blf

    Function Key Features Settings Click Function keys → Line or Line Key. Select the wanted Line or Line Key and set as Speed Dial. Enter the desired phone number in the Value field. Select the Account ID Click the button to save the configuration. You can use the BLF (Busy Lamp Field) feature to monitor a specific one whether his phone is busy or free.
  • Page 105 Function Key Features Settings 2. Select the targeted Line or Line Key. 3. Press or press key to select the BLF in the type field. 4. Enter the targeted Value Number. 5. Press or press key to select the Account ID. 6.

  • Page 106: Blf List

    Function Key Features Settings After setting the BLF key, do not need to restart the phone. BLF List To configure BLF List via web interface: 1. Login and click Account 2. Click Advanced and then fill the Eventlist BLF URL. 3.

  • Page 107: Voice Message

    Function Key Features Settings 3.2 Select the BLF List in the Type Field. 3.3. Select Account 3.4 Click to save the configuration. For more information, please check BLF list Note www.h-tek.com Voice Message This phone supports Voicemail, and when there is message, the message will light green.
  • Page 108 Function Key Features Settings 3. Enter the desired voicemail feature codes in the Value field. 4. Filled the Label displayed on LCD. 5. Select the Account. 6. Click to save the configuration. To configure a Voice mail key by phone interface: Press Menu →Features →Function Keys→Line or Line Keys as Function Keys →...

  • Page 109: Direct Pickup

    Function Key Features Settings Note： This feature is not available on all servers. For more information, contact your system administrator. Before listening to voice mails, make sure the voice mail access code has been configured. When all new voice mails are retrieved, the power indicator LED, voice mail indicator LED and targeted Line or Line Key will go out.

  • Page 110: Group Pickup

    Function Key Features Settings 3. Enter the pickup code and followed the desired phone number in the Value field. 4. Select the Account ID 5. Click to save the configuration. Group Pickup With this feature, you can pick up the specified group that you want incoming calls. To configure the Pickup via phone interface 1.

  • Page 111: Call Park

    Function Key Features Settings 2. Select the desired Line or Line Key and select Group Pickup in the Type. 3. Enter the pickup code and followed the desired Group number in the Value field. 4. Click to save the configuration. Call Park With this feature, you can put a call on hold and continue the conversation from another phone.

  • Page 112: Intercom

    Function Key Features Settings 4. Click the button to save the configuration. For More information for Call Park, please see: Call park note http://www.h-tek.com Intercom When use the intercom feature, you can quickly get access connect to the configured one. To configure intercom feature via phone interface 1.
  • Page 113 Function Key Features Settings 2. Select the wanted Line or Line Key. 3. Enter intercom codes followed by desired number in the Value field. 4. Select the Account ID 5. Click the button to save the configuration. If you want to achieve the intercom feature, you must enable the “Allow Auto Answer By Call-Info”...

  • Page 114: Dtmf

    Function Key Features Settings DTMF When the key is configured as DTMF key, you are allowed to send out the desired DTMF number during the conversation. To use this feature, you should sure that the DTMF Tone is on. To configure the DTMF via Web Interface 1.

  • Page 115: Prefix

    Function Key Features Settings Prefix If the key is configured as Prefix key, you can set the number prefix (e.g. Before the number plus 9), then you don't input 9, press the key and 9 will display on the LCD interface. To configure the Prefix via Phone Interface 1.

  • Page 116: Local Group

    Function Key Features Settings Then when you press this key, the set value is input directly. Local Group When use the Local Group feature, press the key and enter the local Contacts interface quickly. To configure the Local group via Phone Interface 1.

  • Page 117: Xml Group

    Function Key Features Settings Then you can press the local group key to access the pre-defined contact group in the local directory quickly. XML Group When use the XML Group feature, press the key and enter the Remote Contacts interface quickly. To configure the XML group via Phone Interface 1.

  • Page 118: Ldap

    Function Key Features Settings LDAP When use the LDAP feature, you can get the LDAP Phonebook directly. To configure the LDAP via Phone Interface 1. Press Menu →Features →Function Keys→Line Keys as Function Keys → Line Key1(for example) 2. Select the wanted Line Key. 3.

  • Page 119: Xml Browser

    Function Key Features Settings XML Browser You can use this key feature to access the Xml browser quickly. The Xml browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc. To configure the XML Browser via Phone Interface 1.

  • Page 120: Broadsoft Group

    Function Key Features Settings 4. Click button to save the configuration. Broadsoft Group When use the BroadSoft Group feature, press the key and enter the Broadsoft Contacts interface quickly. To configure the Broadsoft group via Phone Interface 1. Press Menu →Features →Function Keys→Line Keys as Function Keys → Line Key1(for example) 2.

  • Page 121: Conference

    Function Key Features Settings Conference The Htek IP Phone supports up to 5-way conference. You are allowed to configure the programmable key to be used as a conference key. This key works same as To configure the Conference via Phone Interface 1.

  • Page 122: Transfer

    Function Key Features Settings 3. Press or press key to select the Forward in the type field. 4. Enter the Number that to forward. 5. Press or Save soft key to save the configuration To configure Forward via Web Interface Click Function keys →Line Key.

  • Page 123: Hold

    Function Key Features Settings 1. Click Function keys →Line Key. 2. Select the desired Key and select Transfer in the Type. 3. Enter the Value with the number that wanted transfer to 4. Click the button to save the configuration. Hold The key can be configured as a hold key.

  • Page 124: Dnd

    Function Key Features Settings To configure the Group listening via Phone Interface 1. Press Menu →Features →Function Keys→Line Keys as Function Keys → Line Key1(for example) 2. Select the wanted Line Key. 3. Press or press key to select the group listening in the type field. 4.

  • Page 125: Redial

    Function Key Features Settings 1. Click Function keys →Line Key. 2. Select the desired Key and select DND in the Type. 3. Click the button to save the configuration. To enable DND feature Press the DND soft key when the phone is idle status, and then DND icon shown on the LCD. To disable DND feature Press the DND soft key again, then there is no DND icon on the LCD.

  • Page 126: Set Sms Line Key

    Function Key Features Settings 4. Input the content of SMS, and click Send. To send SMS via phone interface: 1. Click MenuMessageText MessageSet SMS 2. Enter the contents in the white field. 3. Press the save button 4. Select the account (from which account the SMS sent) 5.

  • Page 127: Record

    Function Key Features Settings To configure SMS via Web Interface 1. Click Function keys →Line Key. 2. Select the desired Key and select SMS in the Type. 3. Click to save the configuration. Record With record feature, you can record calls by pressing a record key on the phone. To configure the record via phone interface 1.

  • Page 128: Url Record

    Function Key Features Settings 3. Click the button to save the configuration. Note: Please contact the system administrator whether support this feature or not. URL Record The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL.

  • Page 129: Paging

    Function Key Features Settings Paging With this feature, you can call a paging group directly. To configure the paging via phone interface 1. Press Menu →Features →Function Keys→Line Keys as Function Keys → Line Key1(for example) 2. Select the wanted Line or Line Key. 3.
  • Page 130 Function Key Features Settings exception of when multiple call appearances are enabled on the server side). In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a member of the group places the call on public hold, the other users of the SCA group will be notified of this by the red-flashing button and they will be able to resume the call from their phone by pressing the line button.

  • Page 131: Public Hold

    Function Key Features Settings 3. Enter the Value. 4. Enter the Label. 5. Select the Account ID 6. Click the button to save the configuration and then restart. Note： This feature is not available on all servers. For more information, contact your system administrator.

  • Page 132: Private Hold

    Function Key Features Settings Private Hold The key can be configured as a private hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold the call, but only the initiator can resume the call.

  • Page 133: Share Line

    Function Key Features Settings Share line Shared line is configured by assigning the same extension number to multiple lines. You can use the shared line feature to share an extension number which is used on two or more IP phones at the same time.

  • Page 134: Hot Desking

    Function Key Features Settings Select the desired Key and select share line in the Type. Enter the number in the value field. Select the desired account from the pull-down list of Account field. Click the button to save the configuration. Note：...

  • Page 135: Acd

    Function Key Features Settings Select the desired Key and select hot desking in the Type. Enter the number in the value field. Select the desired account from the pull-down list of Account field. Click the button to save the configuration. To use the Hot desking feature on the user interface: 1.

  • Page 136: Zero Touch

    Function Key Features Settings Press Menu →Features →Function Keys→Line or Line Keys as Function Keys → Line Key1(for example) Select the wanted Line or Line Key. Press or press key to select the ACD. Enter the label in the label field. Select the desired account in the Account field.

  • Page 137: Multicast Paging

    Function Key Features Settings Press or Save soft key to save the configuration To configure the zero touch via web interface: Click Function keys →Line Key. Select the desired Key and select zero touch in the Type. Click the button to save the configuration. To use the zero touch feature on the user interface: Press the zero touch key when the IP Phone is idle.

  • Page 138: Receiving Rtp Stream

    Function Key Features Settings Press or switch key to select the multicast paging in the type field. Enter the multicast IP address and port number (e.g., 224.5.6.20:2000) in the Value field. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255. Press or Save soft key to save the configuration To configure a multicast paging key via web interface...
  • Page 139 Function Key Features Settings incoming multicast paging calls with lower priorities, otherwise, the phone will answer incoming multicast paging calls automatically and place the previous multicast paging call on hold. If disabled, the phone will automatically ignore all incoming multicast paging calls. Multicast Codec：...

  • Page 140: Advanced Setting Configuration

    Advanced Setting Configuration Advanced Setting Configuration Account setting Upgrade Factory Reset To set Factory Reset by phone interface 1. Press Menu → Setting → Advanced Setting( default password: admin)→ Factory Reset 2. Press OK soft key in the warning page. To set Factory Reset via web interface Click Management →...

  • Page 141: System Log

    Upgrade 2. Click Start and then operation the phone 3. When finish the operation, click stop and then click Export. 4. Then you’ll get the Pacp captures. System Log To download system log via web interface: 1. Click ManagementConfiguration 2. Click of the system Log 3.

  • Page 142: Upgrade

    URL of a HTTP server, server name can be in either FQDN or IP address format. Here are examples of some valid URL. e.g. firmware.mycompany.com:5688/Hanlong e.g. www.mycompany.com:5688/fm/ Hanlong e.g. 218.2.83.110 Instructions for firmware upgrade via HTTP: (1) End users can choose to download the free HTTP server from http://httpd.apache.org/ or use Microsoft IIS web server.
  • Page 143 Upgrade NOTES: Hanlong recommends end-user use the Hanlong HTTP server. For large companies, we  recommend to maintain their own TFTP/HTTP/FTP/HTTPS server for upgrade and provisioning procedures. Once a “Firmware Server Path” is set, user needs to update the settings and restart the IP ...

  • Page 144: Configuration File

    Upgrade Configuration File To download configuration file: 1. Click Management  Configuration Download Device Configuration 2. Then you can get a file: cfg.bin or cfg.xml To Restore a configuration file: 1. Click Management  Configuration  Restore configuration 2. Select the xxx.bin or xxx.xml file, and then Click the...

  • Page 145: Troubleshooting

    Troubleshooting then IP Phone will reboot. Troubleshooting Why is the phone LCD screen blank? 1. Ensure your phone is properly plugged into a functional AC outlet. 2. Ensure that the phone isn’t plugged into a plug controlled by a switch that is off. 3.

  • Page 146: Where To Set The Tone

    Troubleshooting Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to check  whether dial tone is present for one of the audio modes. If the dial tone exists on another audio mode, connect a different handset or headset to isolate ...

  • Page 147: How To Import Server Ca Certificate

    Troubleshooting How to Import Server CA certificate? Click ManagementServer CA  How to use Vlan? For Vlan information, please click VLAN Note  How to use LLDP? For LLDP information, please click VLAN Note ...

  • Page 148: How To Set Lcd And Web Gui

    Troubleshooting VLAN Notes including:  1. Voice VLAN 2. Major Benefits of Using VLANs 3. VLAN discovery method on Htek ip phones 4. LLDP Feature on Htek IP Phones 5. Supported TLVS of IP Phones 6. Configuring LLDP Feature 7. DHCP VLAN 8.

  • Page 149: How To Upload Wallpaper

    Troubleshooting How to Upload Wallpaper?  Click Wallpaper Upload Notes How to Use Auto Provision Phonebook?  Click About AP Phonebook All Documents Click Documents Guide, you can get all tech files. ...

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