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Well W52P User Manual

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JOYCE ČR, s.r.o., Venhudova 6, 614 00 Brno, ČR, IČ: 25317571, DIČ: CZ25317571, Tel.: +420 539 088 010
Fax: +420 539 088 000, E-mail: joyce@joyce.cz, Web: www.joyce.cz, www.joyce-energie.cz
WELL W52P IP DECT Phone

User Guide

Version 1.0, April 2013

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  • Page 1: User Guide

    JOYCE ČR, s.r.o., Venhudova 6, 614 00 Brno, ČR, IČ: 25317571, DIČ: CZ25317571, Tel.: +420 539 088 010 Fax: +420 539 088 000, E-mail: joyce@joyce.cz, Web: www.joyce.cz, www.joyce-energie.cz WELL W52P IP DECT Phone User Guide Version 1.0, April 2013...
  • Page 2 Copyright Copyright Copyright Copyright Copyright © 2013 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2013 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD.

  • Page 3: Fcc Rf Radiation Exposure Statement

    Part 15 FCC Rules Part 15 FCC Rules Part 15 FCC Rules Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2.
  • Page 4 RF exposure guidelines. Information for DECT Product This telephone is compliant with the DECT 6.0 standard which operates in the 1.92GHz to 1.93GHz frequency range. Installation of this equipment is subject to notification and coordination with UTAM. Any relocation of this equipment must be coordinated through and approved by UTAM.
  • Page 5 GNU GPL INFORMATION GNU GPL INFORMATION W52P firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.

  • Page 6: About This Guide

    W52P IP DECT phone. If this is your first time using the W52P IP DECT phone, we recommend that you first refer to the Quick Installation Guide and Quick Reference Guide.
  • Page 7 About This Guide...

  • Page 8: Table Of Contents

    In This Guide .......................... lxxvii Table of Contents ..............lxxix Getting Started ................1 Packaging Contents ......................... 1 Connecting the W52P Base Station ..................3 Setting up the W52P/W52H Handset ..................5 Setting up the Charger Cradle....................5 Charging the Handset ......................6 Overview ..................

  • Page 9: Table Of Contents

    Table of Contents Phone Settings ................22 Handset Name ......................... 23 Language ..........................23 Ring Tones ..........................23 Advisory Tones .......................... 24 Backlight ............................ 24 Screen Saver ..........................25 Color Schemes ......................... 25 Keypad Light ..........................25 Notification Light ........................25 Date and Time ..........................
  • Page 10 User Guide W52P IP DECT Phone Answering Calls ........................49 Ending Calls ..........................50 Redialing Calls .......................... 50 Call Mute ........................... 50 Call Hold/Resume ........................51 Call Waiting ..........................51 Do Not Disturb (DND) ......................52 Call Forward ..........................52 Call Transfer ..........................
  • Page 11 Table of Contents...

  • Page 13: Getting Started

    If you require additional information or assistance with your new phone, contact your system administrator. Packaging Contents Packaging Contents Packaging Contents Packaging Contents The following components are included in your W52P/W52H IP DECT phone package: W52P Package W52H Package 1 base station 1 handset 1 handset...
  • Page 14 User Guide W52P IP DECT Phone W52P/W52H Handset Charger Cradle Power Adapter Two Rechargeable Batteries...
  • Page 15 Quick Installation Guide & Quick Reference Guide CD-ROM Check the list before installation. If you find anything missing, contact your system administrator. Connecting the W52P Base Station Connecting the W52P Base Station Connecting the W52P Base Station Connecting the W52P Base Station You have two options for power and network connection of the base station.
  • Page 16 User Guide W52P IP DECT Phone AC Power To connect the AC power: Connect the DC plug on the power adapter to the DC5V port on the base station and connect the other end of the power adapter into an electrical power outlet.
  • Page 17 Getting Started Setting up the W52P Setting up the W52P/W52H /W52H Handset Handset Setting up the W52P Setting up the W52P /W52H /W52H Handset Handset To insert batteries into the handset: Open the battery cover. Insert the batteries in the correct polarity.

  • Page 18: Charging The Handset

    After setting up the handset and charger cradle, place the handset in the charger cradle. The original handset included in the W52P package is pre-registered to the base station. After charging, the handset is ready to use. Battery Charging Status...

  • Page 19: Overview

    Overview Overview Overview Overview Overview This chapter provides the overview of the W52P IP DECT phone. The topics include: Base Station Description Handset Description Displaying Information on LCD Screen Icon Instructions If you require additional information or assistance with your new phone, contact your system administrator.

  • Page 20: Handset Description

    Slow flashes green when the base station is during the Power Indicator LED ④ resetting process. Illuminates solid green when the base station is powered Handset Description Handset Description Handset Description Handset Description The main hardware components of the W52P/W52H handset are the LCD screen and the keypad.
  • Page 21 Overview Hardware component instructions of the W52P/W52H handset are: Item Description Earpiece Outputs audio during the earpiece call. ① Shows call information, handset status icons, prompt LCD Screen ② messages and so on. Label automatically to identity their context-sensitive Soft Keys ③...

  • Page 22: Displaying Information On Lcd Screen

    User Guide W52P IP DECT Phone Displaying Information on LCD Screen Displaying Information on LCD Screen Displaying Information on LCD Screen Displaying Information on LCD Screen The idle screen may be shown as below: Status Line Text Line Soft Key Line The LCD screen is divided into three parts: status line, text line and soft key line.

  • Page 23: Icon Instructions

    Overview Icon Instructions Icon Instructions Icon Instructions Icon Instructions Icons appear on the LCD screen are described in the following table: Icon Description Anonymous Call Anonymous Call Rejection Missed Call Voice Mail Keypad Lock Silent Mode Do Not Disturb Call Forward Call Hold Call Mute Unassigned Outgoing Line...
  • Page 24 User Guide W52P IP DECT Phone...

  • Page 25: Basic Operations

    Handset Registration dset Registration dset Registration dset Registration You can register up to 5 handsets to one W52P base station. Each handset can be registered to 4 base stations. To register a handset manually: Long press on the base station.

  • Page 26: Basic Network Settings

    User Guide W52P IP DECT Phone The handset plays a warning tone and prompts the message “Handset Subscribed” on the LCD screen, which indicates the registration has finished. After successful registration, the internal handset number and handset name appear on the LCD screen.

  • Page 27: Checking System Status

    Basic Operations Press the Done soft key. Press to select Static from the IP Address Type field. Enter the valid values in the IP Address, Subnet Mask, Default Gateway, Primary DNS and Secondary DNS fields. Press the Save soft key to accept the change. If you are using an xDSL modem, you can connect your base station to the Internet via PPPoE mode.

  • Page 28: Account Registration

    User Guide W52P IP DECT Phone To check the network status: Press to enter the main menu. Select ->System Status. The LCD screen displays the general information and the More… option. Select More …->Network. The LCD screen displays the network status.

  • Page 29: Checking Line Status

    Basic Operations Checking Checking Line Status Line Status Checking Checking Line Status Line Status You can register up to 5 lines to one base station. The status of each registered line can be checked using the menu of the handset. To check the line status: Press to enter the main menu.

  • Page 30: Locking/Unlocking Keypad

    User Guide W52P IP DECT Phone Locking/Unlocking Keypad Locking/Unlocking Keypad Locking/Unlocking Keypad Locking/Unlocking Keypad You can lock the handset keypad to prevent keys from being accidentally pressed. To lock the keypad: Long press when the handset is idle until the LCD screen prompts the message “Keypad Locked, Press and hold ‘#’...

  • Page 31: Menu Guidance

    Basic Operations To switch the silent mode on: Long press until the LCD screen prompts the message “All Ring Tones Off”. The silent mode is on. The icon appears on the idle screen. To switch the silent mode off: Long press again until the LCD screen prompts the message “All Ring Tones On”.
  • Page 32 User Guide W52P IP DECT Phone...

  • Page 33: Returning To Idle Screen

    Basic Operations To access a submenu feature: Press to highlight the desired submenu. Press or the OK soft key to access the next menu level. You can cancel the current operation and return to the previous menu level by pressing or the Back soft key.

  • Page 34: Phone Settings

    User Guide W52P IP DECT Phone Phone Settings Phone Settings Phone Phone Settings Settings This chapter provides you with some instructions to change the settings of your phone. The topics include: Handset Name Language Ring Tones Advisory Tones Backlight Screen Saver...

  • Page 35: Handset Name

    Phone Settings Handset Name Handset Name Handset Name Handset Name The handset will be assigned a name by default if successfully registered to the base station. You can personalize the handset name. To rename the handset: Press to enter the main menu. Select ->Handset Name.

  • Page 36: Advisory Tones

    User Guide W52P IP DECT Phone You can also enter the menu ->Audio->Ring Tones->Volume, press decrease/increase the ringer volume. Advisory Tones Advisory Tones Advisory Tones Advisory Tones Advisory tones are acoustic signals of your handset, which inform you of different actions and states.

  • Page 37: Screen Saver

    Phone Settings Screen Saver Screen Saver Screen Saver Screen Saver You can enable the screen saver to protect the LCD screen if you do not use your handset for a long time. The screen saver of the handset is designed to protect your LCD screen by filling it with an analog clock.

  • Page 38: Date And Time

    User Guide W52P IP DECT Phone To configure the notification light: Press to enter the main menu. Select ->Display->Notification Light. Press to select the desired value from the Voice Mail field. If Enabled is selected, the message key LED flashes red when the handset receives a new voice mail.

  • Page 39: Shortcuts

    Phone Settings To configure the time format: Press to enter the main menu. Select ->Display->Time Format. Press to highlight the desired time format, and press the Change soft key. The radio box of the selected time format is marked. The format of the display time on the LCD screen will be changed accordingly.

  • Page 40: Contact Management

    User Guide W52P IP DECT Phone Contact Management Contact Management Contact Management Contact Management This section provides the operating instructions for managing contacts. The topics include: Local Directory Blacklist Remote Phonebook Network Directory Local Directory Local Directory Local Directory Local Directory You can store the frequently used contacts in the handset’s local directory, where...
  • Page 41 Phone Settings To enter a character: You can press the key which contains your desired character a certain number of times to enter the character. To switch the input method: Press The current input method is indicated on the top right-hand corner of the LCD screen.
  • Page 42 User Guide W52P IP DECT Phone Enter the name of the new entry. Press the Save soft key to accept the change or the Back soft key to cancel. Note When you are adding a contact, both the office number and the mobile number cannot be left blank at the same time.

  • Page 43: Blacklist

    Phone Settings filtered and display on the LCD screen. To search for contacts in the local directory: Press to enter the main menu. Select Enter a few continuous characters of the desired contact name or number using the keypad. The contacts whose name or number matches the search will appear on the LCD screen after a timeout or when the Search soft key is pressed.

  • Page 44: Remote Phonebook

    User Guide W52P IP DECT Phone To delete an entry from the blacklist: Press to enter the main menu. Select ->Telephony->Caller Blacklist. Press to highlight the desired entry. Press the Options soft key, and select Delete. The selected entry will be deleted successfully.

  • Page 45: Network Directory

    Phone Settings Press to enter the main menu. Select Press to highlight the name of your corporate directory, and press the Enter soft key. Select the desired contact from the corporate directory. Do one of the following: If only one number of the contact is stored in the local directory, press dial out the number.

  • Page 46: Call History Management

    User Guide W52P IP DECT Phone The handset connects to load the network directory, and then displays the desired network contact list on the LCD screen. To place a call from the network directory: Press to enter the main menu.
  • Page 47 Phone Settings The LCD screen displays all entries of the selected list. Press to highlight the desired entry, and press the View soft key. The LCD screen displays the detail information of the entry. To add an entry to the blacklist from the call history: You can block phone calls from a number by adding this number to the blacklist.

  • Page 48: Network Call Log

    User Guide W52P IP DECT Phone Press the History soft key when the handset is idle. The LCD screen displays 4 call history lists: All Calls, Outgoing Calls, Missed Calls and Accepted Calls. Press to highlight the desired list, and press the OK soft key.

  • Page 49: Dial Plan

    Phone Settings The LCD screen displays all entries of the selected list. Press to highlight the desired entry. Press Dial Plan Dial Plan Dial Plan Dial Plan Dial plan is a string of characters that governs the way your handset processes the inputs received from your handset keypad.

  • Page 50: Replace Rule

    User Guide W52P IP DECT Phone Replace Rule Replace Rule Replace Rule Replace Rule You can configure one or more replace rules to remove the specified string and replace it with another string. You can configure a pattern with wildcards (refer to the expression syntax in the table above), so that any string that matches the pattern will be replaced.

  • Page 51: Block Out

    Phone Settings To configure the area code via web user interface: Click on Phone->Dial Plan->Area Code. Enter the desired values in the Code, Minimum Length (1-15) and Maximum Length (1-15) fields. Enter the desired line ID in the Account field or leave it blank. Click Confirm to accept the change.

  • Page 52: Outgoing Lines

    User Guide W52P IP DECT Phone Outgoing Lines Outgoing Lines Outgoing Lines Outgoing Lines After the handset is registered to the base station, you can assign one or more outgoing lines for the handset. The handset can only use the assigned outgoing line(s) to place calls.

  • Page 53: Speed Dial

    Phone Settings Speed Dial Speed Dial Speed Dial Speed Dial Speed dial allows you to perform single-digit dialing to predefined numbers. This feature is particular useful to users who dial certain numbers on regular basis. A maximum of 8 speed dial numbers are allowed. Assigning a Speed Dial Number Assigning a Speed Dial Number Assigning a Speed Dial Number...

  • Page 54: Auto Intercom

    User Guide W52P IP DECT Phone Placing a Call Using Speed Dial Placing a Call Using Speed Dial Placing a Call Using Speed Dial Placing a Call Using Speed Dial Key To place a call using the speed dial key: Long press the speed dial key (digit key) when the handset is idle.

  • Page 55: Handset Reset

    Phone Settings Handset Reset Handset Reset Handset Reset Handset Reset You can reset any individual settings that you have made on the handset. Resetting your handset will not affect the entries of the directory, the call history, the voice mail and the handset’s registration to the base station.

  • Page 56: Eco Mode

    User Guide W52P IP DECT Phone To trigger the auto provisioning: Press to enter the main menu. Select ->System Settings->Auto Provision. Enter the system PIN (default: 0000) and press the Done soft key. Enter the valid value in the Username field and press the OK soft key.
  • Page 57 Phone Settings If the Eco Mode checkbox is checked, the eco mode is enabled. The color of the signal strength indicator on the idle screen will change to green. Note If the eco mode is enabled, the range of the base station will be reduced.

  • Page 58: Call Features

    Call Features Call Features The W52P IP DECT phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place internal and external calls, answer calls, transfer a call to someone else, or conduct a conference call.
  • Page 59 Call Features conversation, you can press the left and right navigation keys to adjust the volume of the currently used audio devices (earpiece, headset or loudspeaker). The call duration displays on the LCD screen while the call is in progress. Placing Placing Placing...

  • Page 60: Answering Calls

    User Guide W52P IP DECT Phone To place a new call during an active call: You can have at most two calls on your handset. Press the Ext.Call soft key. The active call is placed on hold. Enter the desired number in the Call To field using the keypad.

  • Page 61: Ending Calls

    Call Features Ending Calls Ending Calls Ending Calls Ending Calls To end a call: Do one of the following: Press Place the handset in the charger cradle. Redialing Calls Redialing Calls Redialing Calls Redialing Calls The redial number list stores the twenty last dialed phone numbers. When the memory of the redial number list is full, the handset will automatically erase the oldest dialed number when a new number is dialed.

  • Page 62: Call Hold/Resume

    User Guide W52P IP DECT Phone To un-mute a call: Press again. icon disappears from the LCD screen. Call Hold/Resume Call Hold/Resume Call Hold/Resume Call Hold/Resume You can place an active call on hold. At any time, at most one active call can be in progress on your handset.

  • Page 63: Do Not Disturb (Dnd)

    Call Features Press to select the desired value from the Tone field. Press the Save soft key to accept the change or the Back soft key to cancel. Note The call waiting tone works only if the call waiting feature is enabled. To answer a new incoming call during a call: If call waiting feature is enabled, a new incoming call can be answered during a call.

  • Page 64: Call Transfer

    User Guide W52P IP DECT Phone To enable the call forward feature for a specific line: Press to enter the main menu. Select ->Call Forward. The LCD screen displays the incoming lines currently assigned to the handset. Press to highlight the desired line, and press the OK soft key.

  • Page 65: Conference Call

    Call Features To perform a semi-attended transfer: Press the Options soft key during a call, and select Transfer. Do one of the following: Enter the number or select the handset you want to transfer the call to. Press or the Transfer soft key to dial out. Press the Directory soft key, and select the desired contact.

  • Page 66: Anonymous Call

    User Guide W52P IP DECT Phone Press the Directory soft key, and select the desired contact. Press the Call soft key. If both the office number and the mobile number of the contact are stored, select the desired number and press or the OK soft key to dial out.

  • Page 67: Anonymous Call Rejection

    Call Features Anonymous Call Rejection Anonymous Call Rejection Anonymous Call Rejection Anonymous Call Rejection You can use anonymous call rejection feature to reject incoming calls from anonymous callers. Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from showing up. You can configure the anonymous call rejection feature on a per-line basis.
  • Page 68 User Guide W52P IP DECT Phone To configure fast access for voice mail: You can configure fast access to connect straight to the voice mails of the desired line by long pressing the digit key 1, when the handset is idle without having to scroll through the menu.
  • Page 69 Call Features...

  • Page 70: Troubleshooting

    Troubleshooting Troubleshooting This chapter provides some general troubleshooting information to help you solve the problems you might encounter when using your W52P IP DECT phone. If you require additional information or assistance with your new phone, contact your system administrator.
  • Page 71 Troubleshooting Why can’t I turn the handset on? Ensure the batteries are inserted into the handset. If the batteries are already inserted into the handset, place the handset into the charger cradle. Why do I hear some noise during a call? Ensure you are not using the handset or base station in an area with high electrical interference.

  • Page 72: Appendix

    User Guide W52P IP DECT Phone Appendix Appendix Appendix Appendix Firmware Upgrading Firmware Upgrading Firmware Upgrading Firmware Upgrading You can upgrade your base station or handset to the latest firmware version. The latest firmware version not only improves the performance of the base station or handset, but also provides more features compared to the previous versions.
  • Page 73 Appendix firmware file and the firmware upgrading tool (W52P-HS-Flasher.exe), and store them on your local system. To connect the handset to the PC using the USB cable: Before upgrading the handset, you need to connect the handset to the computer.

  • Page 74: Menu Structure

    User Guide W52P IP DECT Phone Menu Structure Menu Structure Menu Structure Menu Structure System Sta tus Line Sta tus Pla y M essag e Set Voice M a il Set Key 1 Alw ays Call Forw ard Busy No Answ er...
  • Page 75 Appendix...

  • Page 76: Regulatory Notices

    Safety Notes During Operation Use only spare parts and accessories supplied or authorized by WELL. The operation of non- authorized parts cannot be guaranteed. Do not place heavy objects on top of the handset or the base station in case of damage and deformation caused by the heavy load.
  • Page 77 Use only the rechargeable battery pack delivered with the handset or those rechargeable battery packs expressly recommended by WELL. Defective or exhausted batteries should never be disposed of as municipal waste. Return old batteries to the battery supplier, a licensed battery dealer or a designated collection facility.

  • Page 78: Index

    User Guide W52P IP DECT Phone Index Index Index Index...
  • Page 79 Basic Operations Battery Charging Status Battery Information Battery Status Blacklist Blind Transfer Block Out Busy Forward Call Features Call Forward Call Hold/Resume Call History Management Call Mute Call Transfer Call Waiting Connecting the W52P Base Station Version 1.0 April 2013...
  • Page 80 Conference Call Charging the Handset Checking Line Status Checking System Status Copyright lxxii Color Schemes Date and Time Deleting Contacts Deleting a Speed Dial Number Declaration of Conformity lxxii Dial Plan Displaying Information on LCD Screen Do Not Disturb (DND) Eco Mode+ Eco Mode Editing Contacts...

  • Page 81: Placing External Calls

    Information for DECT Product lxxiv Important Safety Information In This Guide lxxvii Index Keypad Light Language Local Directory Locating a Handset Locking/Unlocking Keypad Main Menu Menu Guidance Menu Structure No Answer Forward Notification Light Overview Outgoing Lines Packaging Contents Phone Settings Placing a Call from Local Directory Placing a Call Using Speed Dial Key Placing Calls...
  • Page 82 Remote Phonebook Replace Rule Returning to Idle Screen Ring Tones Screen Saver Searching for Contacts Semi-Attended Transfer Setting up the Charger Cradle Setting up the W52P/W52H Handset Shortcuts Signal Strength Speed Dial Submenu Switching Silent Mode On/Off Table of Contents lxxix...
  • Page 83 WELL W52P IP DECT Phone WELL W52P IP DECT Phone WELL W52P IP DECT Phone WELL W52P IP DECT Phone User Guide User Guide User Guide User Guide Version 1.0 April 2013...
  • Page 84 Copyright Copyright Copyright Copyright Copyright © 2013 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2013 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD.
  • Page 85 Part 15 FCC Rules Part 15 FCC Rules Part 15 FCC Rules Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2.
  • Page 86 RF exposure guidelines. Information for DECT Product This telephone is compliant with the DECT 6.0 standard which operates in the 1.92GHz to 1.93GHz frequency range. Installation of this equipment is subject to notification and coordination with UTAM. Any relocation of this equipment must be coordinated through and approved by UTAM.
  • Page 87 GNU GPL INFORMATION GNU GPL INFORMATION W52P firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.
  • Page 88 lxxvi...
  • Page 89 W52P IP DECT phone. If this is your first time using the W52P IP DECT phone, we recommend that you first refer to the Quick Installation Guide and Quick Reference Guide.
  • Page 90 User Guide W52P IP DECT Phone lxxviii...
  • Page 91 In This Guide .......................... lxxvii Table of Contents ..............lxxix Getting Started ................1 Packaging Contents ......................... 1 Connecting the W52P Base Station ..................3 Setting up the W52P/W52H Handset ..................5 Setting up the Charger Cradle....................5 Charging the Handset ......................6 Overview ..................
  • Page 92 User Guide W52P IP DECT Phone Phone Settings ................22 Handset Name ......................... 23 Language ..........................23 Ring Tones ..........................23 Advisory Tones .......................... 24 Backlight ............................ 24 Screen Saver ..........................25 Color Schemes ......................... 25 Keypad Light ..........................25 Notification Light ........................
  • Page 93 Table of Contents Answering Calls ........................49 Ending Calls ..........................50 Redialing Calls .......................... 50 Call Mute ........................... 50 Call Hold/Resume ........................51 Call Waiting ..........................51 Do Not Disturb (DND) ......................52 Call Forward ..........................52 Call Transfer ..........................53 Conference Call ........................
  • Page 94 User Guide W52P IP DECT Phone lxxxii...

  • Page 95: Packaging Contents

    Packaging Packaging Packaging Packaging Contents Contents Contents Contents The following components are included in your W52P/W52H IP DECT phone package: W52P Package W52H Package 1 base station 1 handset 1 handset 1 charge cradle 1 charge cradle 1 power adapter...
  • Page 96 User Guide W52P IP DECT Phone W52P/W52H Handset Charger Cradle Power Adapter Two Rechargeable Batteries...

  • Page 97: Getting Started

    Quick Installation Guide & Quick Reference Guide CD-ROM Check the list before installation. If you find anything missing, contact your system administrator. Connecting the W52P Base Station Connecting the W52P Base Station Connecting the W52P Base Station Connecting the W52P Base Station You have two options for power and network connection of the base station.
  • Page 98 User Guide W52P IP DECT Phone AC Power To connect the AC power: Connect the DC plug on the power adapter to the DC5V port on the base station and connect the other end of the power adapter into an electrical power outlet.
  • Page 99 Getting Started Setting up the W52P Setting up the W52P/W52H /W52H Handset Handset Setting up the W52P Setting up the W52P /W52H /W52H Handset Handset To insert batteries into the handset: Open the battery cover. Insert the batteries in the correct polarity.

  • Page 100: Charging The Handset

    After setting up the handset and charger cradle, place the handset in the charger cradle. The original handset included in the W52P package is pre-registered to the base station. After charging, the handset is ready to use. Battery Charging Status...

  • Page 101: Overview

    Overview Overview Overview Overview Overview This chapter provides the overview of the W52P IP DECT phone. The topics include: Base Station Description Handset Description Displaying Information on LCD Screen Icon Instructions If you require additional information or assistance with your new phone, contact your system administrator.
  • Page 102 Slow flashes green when the base station is during the Power Indicator LED ④ resetting process. Illuminates solid green when the base station is powered Handset Description Handset Description Handset Description Handset Description The main hardware components of the W52P/W52H handset are the LCD screen and the keypad.
  • Page 103 Overview Hardware component instructions of the W52P/W52H handset are: Item Description Earpiece Outputs audio during the earpiece call. ① Shows call information, handset status icons, prompt LCD Screen ② messages and so on. Label automatically to identity their context-sensitive Soft Keys ③...
  • Page 104 User Guide W52P IP DECT Phone Displaying Information on Displaying Information on LCD Displaying Information on Displaying Information on LCD Screen Screen Screen Screen The idle screen may be shown as below: Status Line Text Line Soft Key Line The LCD screen is divided into three parts: status line, text line and soft key line.
  • Page 105 Overview Icon Instructions Icon Instructions Icon Icon Instructions Instructions Icons appear on the LCD screen are described in the following table: Icon Description Anonymous Call Anonymous Call Rejection Missed Call Voice Mail Keypad Lock Silent Mode Do Not Disturb Call Forward Call Hold Call Mute Unassigned Outgoing Line...
  • Page 106 User Guide W52P IP DECT Phone...

  • Page 107: Basic Operations

    Registration dset dset Registration Registration You can register up to 5 handsets to one W52P base station. Each handset can be registered to 4 base stations. To register a handset manually: Long press on the base station. The registration LED slow flashes, indicating the base station is in the registration mode.

  • Page 108: Basic Network Settings

    User Guide W52P IP DECT Phone The handset plays a warning tone and prompts the message “Handset Subscribed” on the LCD screen, which indicates the registration has finished. After successful registration, the internal handset number and handset name appear on the LCD screen.
  • Page 109 Basic Operations 11. Press the Done soft key. 12. Press to select Static from the IP Address Type field. 13. Enter the valid values in the IP Address, Subnet Mask, Default Gateway, Primary DNS and Secondary DNS fields. 14. Press the Save soft key to accept the change. If you are using an xDSL modem, you can connect your base station to the Internet via PPPoE mode.

  • Page 110: Account Registration

    User Guide W52P IP DECT Phone To check the network status: Press to enter the main menu. Select ->System Status. The LCD screen displays the general information and the More… option. Select More …->Network. The LCD screen displays the network status.

  • Page 111: Adjusting Ring Volume

    Basic Operations Checking Checking Line Status Line Status Checking Checking Line Status Line Status You can register up to 5 lines to one base station. The status of each registered line can be checked using the menu of the handset. To check the line status: Press to enter the main menu.
  • Page 112 User Guide W52P IP DECT Phone Locking/Unlocking Locking/Unlocking Keypad Keypad Locking/Unlocking Locking/Unlocking Keypad Keypad You can lock the handset keypad to prevent keys from being accidentally pressed. To lock the keypad: Long press when the handset is idle until the LCD screen prompts the message “Keypad Locked, Press and hold ‘#’...
  • Page 113 Basic Operations To switch the silent mode on: Long press until the LCD screen prompts the message “All Ring Tones Off”. The silent mode is on. The icon appears on the idle screen. To switch the silent mode off: Long press again until the LCD screen prompts the message “All Ring Tones On”.
  • Page 114 User Guide W52P IP DECT Phone...
  • Page 115 Basic Operations To access a submenu feature: Press to highlight the desired submenu. Press or the OK soft key to access the next menu level. You can cancel the current operation and return to the previous menu level by pressing or the Back soft key.

  • Page 116: Phone Settings

    User Guide W52P IP DECT Phone Phone Settings Phone Settings Phone Phone Settings Settings This chapter provides you with some instructions to change the settings of your phone. The topics include: Handset Name Language Ring Tones Advisory Tones Backlight Screen Saver...

  • Page 117: Handset Name

    Phone Settings Handset Name Handset Name Handset Name Handset Name The handset will be assigned a name by default if successfully registered to the base station. You can personalize the handset name. To rename the handset: Press to enter the main menu. Select ->Handset Name.

  • Page 118: Advisory Tones

    User Guide W52P IP DECT Phone You can also enter the menu ->Audio->Ring Tones->Volume, press decrease/increase the ringer volume. Advisory Tone Advisory Tones s s s Advisory Tone Advisory Tone Advisory tones are acoustic signals of your handset, which inform you of different actions and states.

  • Page 119: Screen Saver

    Phone Settings Screen Saver Screen Saver Screen Saver Screen Saver You can enable the screen saver to protect the LCD screen if you do not use your handset for a long time. The screen saver of the handset is designed to protect your LCD screen by filling it with an analog clock.

  • Page 120: Date And Time

    User Guide W52P IP DECT Phone To configure the notification light: Press to enter the main menu. Select ->Display->Notification Light. Press to select the desired value from the Voice Mail field. If Enabled is selected, the message key LED flashes red when the handset receives a new voice mail.

  • Page 121: Shortcuts

    Phone Settings To configure the time format: Press to enter the main menu. Select ->Display->Time Format. Press to highlight the desired time format, and press the Change soft key. The radio box of the selected time format is marked. The format of the display time on the LCD screen will be changed accordingly.

  • Page 122: Contact Management

    User Guide W52P IP DECT Phone Contact Management Contact Management Contact Management Contact Management This section provides the operating instructions for managing contacts. The topics include: Local Directory Blacklist Remote Phonebook Network Directory Local Directory Local Directory Local Directory Local Directory You can store the frequently used contacts in the handset’s local directory, where...
  • Page 123 Phone Settings...
  • Page 124 User Guide W52P IP DECT Phone To enter a character: You can press the key which contains your desired character a certain number of times to enter the character. To switch the input method: Press The current input method is indicated on the top right-hand corner of the LCD screen.
  • Page 125 Phone Settings 13. Enter the name of the new entry. 14. Press the Save soft key to accept the change or the Back soft key to cancel. Note When you are adding a contact, both the office number and the mobile number cannot be left blank at the same time.

  • Page 126: Blacklist

    User Guide W52P IP DECT Phone filtered and display on the LCD screen. To search for contacts in the local directory: Press to enter the main menu. Select Enter a few continuous characters of the desired contact name or number using the keypad.
  • Page 127 Phone Settings To delete an entry from the blacklist: Press to enter the main menu. Select ->Telephony->Caller Blacklist. Press to highlight the desired entry. Press the Options soft key, and select Delete. The selected entry will be deleted successfully. To delete all entries from the blacklist: Press to enter the main menu.
  • Page 128 User Guide W52P IP DECT Phone Press to enter the main menu. Select Press to highlight the name of your corporate directory, and press the Enter soft key. Select the desired contact from the corporate directory. 10. Do one of the following: If only one number of the contact is stored in the local directory, press dial out the number.
  • Page 129 Phone Settings The handset connects to load the network directory, and then displays the desired network contact list on the LCD screen. To place a call from the network directory: Press to enter the main menu. Select ->Network Dir. Press to highlight the desired group, and press the Enter soft key.
  • Page 130 User Guide W52P IP DECT Phone The LCD screen displays all entries of the selected list. Press to highlight the desired entry, and press the View soft key. The LCD screen displays the detail information of the entry. To add an entry to the blacklist from the call history: You can block phone calls from a number by adding this number to the blacklist.
  • Page 131 Phone Settings Press the History soft key when the handset is idle. The LCD screen displays 4 call history lists: All Calls, Outgoing Calls, Missed Calls and Accepted Calls. Press to highlight the desired list, and press the OK soft key. The LCD screen displays all entries of the selected list.

  • Page 132: Dial Plan

    User Guide W52P IP DECT Phone The LCD screen displays all entries of the selected list. Press to highlight the desired entry. Press Dial Plan Dial Plan Dial Plan Dial Plan Dial plan is a string of characters that governs the way your handset processes the inputs received from your handset keypad.

  • Page 133: Replace Rule

    Phone Settings Replace Rule Replace Rule Replace Rule Replace Rule You can configure one or more replace rules to remove the specified string and replace it with another string. You can configure a pattern with wildcards (refer to the expression syntax in the table above), so that any string that matches the pattern will be replaced.

  • Page 134: Emergency Numbers

    User Guide W52P IP DECT Phone To configure the area code via web user interface: Click on Phone->Dial Plan->Area Code. Enter the desired values in the Code, Minimum Length (1-15) and Maximum Length (1-15) fields. Enter the desired line ID in the Account field or leave it blank.

  • Page 135: Outgoing Lines

    Phone Settings Outgoing Line Outgoing Lines s s s Outgoing Line Outgoing Line After the handset is registered to the base station, you can assign one or more outgoing lines for the handset. The handset can only use the assigned outgoing line(s) to place calls.

  • Page 136: Speed Dial

    User Guide W52P IP DECT Phone Speed Dial Speed Dial Speed Dial Speed Dial Speed dial allows you to perform single-digit dialing to predefined numbers. This feature is particular useful to users who dial certain numbers on regular basis. A maximum of 8 speed dial numbers are allowed.

  • Page 137: Auto Answer

    Phone Settings Placing a Call Using Speed Dial Placing a Call Using Speed Dial Placing a Call Using Speed Dial Placing a Call Using Speed Dial Key To place a call using the speed dial key: Long press the speed dial key (digit key) when the handset is idle. The number assigned to this speed dial key is dialed out.

  • Page 138: Handset Reset

    User Guide W52P IP DECT Phone Handset Reset Handset Reset Handset Reset Handset Reset You can reset any individual settings that you have made on the handset. Resetting your handset will not affect the entries of the directory, the call history, the voice mail and the handset’s registration to the base station.

  • Page 139: Eco Mode

    Phone Settings To trigger the auto provisioning: Press to enter the main menu. Select ->System Settings->Auto Provision. Enter the system PIN (default: 0000) and press the Done soft key. 10. Enter the valid value in the Username field and press the OK soft key. 11.
  • Page 140 User Guide W52P IP DECT Phone If the Eco Mode checkbox is checked, the eco mode is enabled. The color of the signal strength indicator on the idle screen will change to green. Note If the eco mode is enabled, the range of the base station will be reduced.

  • Page 141: Call Features

    Call Features Call Features The W52P IP DECT phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place internal and external calls, answer calls, transfer a call to someone else, or conduct a conference call.
  • Page 142 User Guide W52P IP DECT Phone conversation, you can press the left and right navigation keys to adjust the volume of the currently used audio devices (earpiece, headset or loudspeaker). The call duration displays on the LCD screen while the call is in progress.

  • Page 143: Answering Calls

    Call Features To place a new call during an active call: You can have at most two calls on your handset. Press the Ext.Call soft key. The active call is placed on hold. Enter the desired number in the Call To field using the keypad. Press to dial out.

  • Page 144: Ending Calls

    User Guide W52P IP DECT Phone Ending Calls Ending Calls Ending Calls Ending Calls To end a call: Do one of the following: Press Place the handset in the charger cradle. Redialing Calls Redialing Calls Redialing Calls Redialing Calls The redial number list stores the twenty last dialed phone numbers. When the memory of the redial number list is full, the handset will automatically erase the oldest dialed number when a new number is dialed.

  • Page 145: Call Hold/Resume

    Call Features To un-mute a call: Press again. icon disappears from the LCD screen. Call Hold/Resume Call Hold/Resume Call Hold/Resume Call Hold/Resume You can place an active call on hold. At any time, at most one active call can be in progress on your handset.

  • Page 146: Do Not Disturb (Dnd)

    User Guide W52P IP DECT Phone Press to select the desired value from the Tone field. 10. Press the Save soft key to accept the change or the Back soft key to cancel. Note The call waiting tone works only if the call waiting feature is enabled.

  • Page 147: Call Transfer

    Call Features To enable the call forward feature for a specific line: Press to enter the main menu. 10. Select ->Call Forward. The LCD screen displays the incoming lines currently assigned to the handset. 11. Press to highlight the desired line, and press the OK soft key. 12.

  • Page 148: Conference Call

    User Guide W52P IP DECT Phone To perform a semi-attended transfer: Press the Options soft key during a call, and select Transfer. Do one of the following: Enter the number or select the handset you want to transfer the call to.

  • Page 149: Anonymous Call

    Call Features Press the Directory soft key, and select the desired contact. Press the Call soft key. If both the office number and the mobile number of the contact are stored, select the desired number and press or the OK soft key to dial out. When the second party answers the call, you can consult with him or her before adding to the conference.

  • Page 150: Anonymous Call Rejection

    User Guide W52P IP DECT Phone Anonymous Call Rejection Anonymous Call Rejection Anonymous Call Rejection Anonymous Call Rejection You can use anonymous call rejection feature to reject incoming calls from anonymous callers. Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from showing up.
  • Page 151 Call Features To configure fast access for voice mail: You can configure fast access to connect straight to the voice mails of the desired line by long pressing the digit key 1, when the handset is idle without having to scroll through the menu.
  • Page 152 User Guide W52P IP DECT Phone...

  • Page 153: Troubleshooting

    Troubleshooting Troubleshooting This chapter provides some general troubleshooting information to help you solve the problems you might encounter when using your W52P IP DECT phone. If you require additional information or assistance with your new phone, contact your system administrator.
  • Page 154 User Guide W52P IP DECT Phone Why can’t I turn the handset on? Ensure the batteries are inserted into the handset. If the batteries are already inserted into the handset, place the handset into the charger cradle. Why do I hear some noise during a call? Ensure you are not using the handset or base station in an area with high electrical interference.

  • Page 155: Appendix

    You can upgrade the base station firmware via auto provisioning or via the web user interface. This section provides you with the instruction of upgrading the base station via the web user interface. For more information on upgrading the base station via auto provisioning, refer to the document WELL W52P Auto Provisioning User Guide.
  • Page 156 User Guide W52P IP DECT Phone To upgrade the handset firmware, contact your system administrator for the latest firmware file and the firmware upgrading tool (W52P-HS-Flasher.exe), and store them on your local system. To connect the handset to the PC using the USB cable: Before upgrading the handset, you need to connect the handset to the computer.

  • Page 157: Menu Structure

    Appendix Menu Structure Menu Structure Menu Structure Menu Structure System Sta tus Line Sta tus Pla y M essag e Set Voice M a il Set Key 1 Alw ays Call Forw ard Busy No Answ er Do Not Disturb Ca ll Wa iting Anon.
  • Page 158 User Guide W52P IP DECT Phone...

  • Page 159: Regulatory Notices

    Safety Notes During Operation Use only spare parts and accessories supplied or authorized by WELL. The operation of non- authorized parts cannot be guaranteed. Do not place heavy objects on top of the handset or the base station in case of damage and deformation caused by the heavy load.
  • Page 160 User Guide W52P IP DECT Phone When there is smoke emitted from the product, or some abnormal noise or smell, disconnect the product from the power supply, and unplug the power adapter immediately. Remove the electrical cord from an outlet by pulling gently on the power adapter, not by pulling the cord.

  • Page 161: Index

    In This Guide lxxvii Call Hold/Resume Index Call History Management Call Mute Call Transfer Call Waiting Keypad Light Connecting the W52P Base Station Conference Call Charging the Handset Checking Line Status Language Checking System Status Local Directory Copyright lxxii Locating a Handset...
  • Page 162 User Guide W52P IP DECT Phone WEEE Warning lxxiv Main Menu Menu Guidance Menu Structure No Answer Forward Notification Light Overview Outgoing Lines Packaging Contents Phone Settings Placing a Call from Local Directory Placing a Call Using Speed Dial Key...

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