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Related Manuals for Well SIP-T28P
Summary of Contents for Well SIP-T28P
- Page 1 JOYCE ČR, s.r.o., Venhudova 6, 614 00 Brno, ČR, IČ: 25317571, DIČ: CZ25317571, Tel.: +420 539 088 010 Fax: +420 539 088 000, E-mail: joyce@joyce.cz, Web: www.joyce.cz, www.joyce-energie.cz WELL SIP-T28P User manual Released for firmware versions V61...
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Page 2: About This Guide
In this User Guide, you will find everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your IP phone. As well, be sure to read the Packing List section in this guide before you set up and use the phone. -
Page 3: Table Of Contents
Contents _Toc301357893 Getting Started ............. 1 Packing List....................1 Assembling the Phone ................. 3 Configuration and Registration ..............5 Configuring via Web Page ............... 5 Configuring via keypad ................6 Overview .............. 7 Keypad Instruction ..................7 LED Instruction ..................9 Icon Instruction .................. - Page 4 Missed call log ..................38 Broadsoft Call Log ................38 Logo Customization ................39 Programmable Key ................40 Softkey Layout..................41 Live Dialpad ..................42 Replace Rule ..................43 Dial Now .................... 44 Area Code ..................45 Block Out ................... 46 Feature Synchronisation ...............
- Page 5 VLAN Setting ..................72 LLDP....................73 HTTPS ....................74 Maintenance Tasks ..................76 Administrator Mode ................76 Administrator/User Password ..............76 Reboot ....................77 Reset to Factory .................. 77 Firmware Update ................. 79 Zero-sp-touch ..................82 System Log Export ................83 PCAP Trace Export ................
- Page 6 Shared Line ..................94 Hot Desking ..................95 Automatic Call Distribution (ACD) ............95 Zero-sp-touch ..................97 URL ....................97 SNMP ...................... 97 Action URL ....................99 Action URI ..................... 100 Music on Hold..................100 SIP Diversion Display ................101 Suppress DTMF Display ................
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Page 7: Getting Started
Enterprise IP Phone Getting Started Getting Started Packing List The following components are included in your package: Enterprise IP Phone Phone Stand Power Adapter ... - Page 8 Enterprise IP Phone Getting Started Handset & Handset Cord Ethernet Cable Quick Installation Guide & Quick Reference CD Content Check this list before installation to ensure that you have received each item. If you are missing any items, contact your IP phone reseller.
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Page 9: Assembling The Phone
Enterprise IP Phone Getting Started Assembling the Phone This section introduces how to assemble the phone with the components in the packing list： Attach the stand; Connect Handset and Headset; Connect Network and Power. 1) Attach the Stand, as shown below: 2) Connect Handset and Headset, as shown below:... - Page 10 Enterprise IP Phone Getting Started Note: Headset is not provided in the packing list. Please contact your distributor for more information. 3) Connect Network and Power There are two ways for network and power source connections. You can either connect the phone to the AC Power directly using the power adapter or to a PoE compliant switch or hub.
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Page 11: Configuration And Registration
Enterprise IP Phone Getting Started Configuration and Registration If you are administrator, you need to do some simple configuration to make the phone work. If not, please contact your system administrator or service provider for more details. Configuring via Web Page Press OK button on the keypad of the phone to enter the status page and find out the IP address of IP phone. -
Page 12: Configuring Via Keypad
Enterprise IP Phone Getting Started Register Name Register name provided by ITSP. User Name User account information, provided by ITSP. Password Account password provided by ITSP. SIP Server SIP server address provided by ITSP. When you have finished the Network and Account Setting configuration, the Register Status Icons will be shown in the idle screen: Register successfully Register failed... -
Page 13: Overview
Enterprise IP Phone Overview Overview Keypad Instruction You can check the following list which introduces the IP phone’s keypad in details: Power Indication LED It will show the power status, it will be on if the phone is powered, off if the phone is not powered，and blink when someone calls in or there is a call on mute. - Page 14 Enterprise IP Phone Overview DTMF Keypad Use the DTMF hard keys to enter numbers, letters and special characters. Depending on the selected input mode, you can enter digits, lower / upper case or special characters. Navigation Keys Use the navigation keys to navigate in the display menus and confirm or cancel actions.
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Page 15: Led Instruction
Enterprise IP Phone Overview ： Press it to enter the Dialed Calls interface and choose a record to dial out; LED Instruction Table 1 DSS Keys set as BLF LED Status Description Steady green The monitored account is active Blinking red There is an incoming call to the monitored account Steady red The monitored account is on a conversation... -
Page 16: Icon Instruction
Enterprise IP Phone Overview LED Status Description Steady green The account is active There is an incoming call to the account, or there is a call Blinking green on hold. The phone is in idle status whatever registered /unregistered Table 6 Power Indication LED LED Status Description Steady green... -
Page 17: User Interface
Enterprise IP Phone Overview In handset mode In headset mode In speaker mode Ring volume is 0 The recording feature cannot be started The recording cannot be stopped The recording box is full This call cannot be recorded The recording session is successfully started User Interface There are two ways to customize specific options on your phones: Using keypad and display on the phone;... - Page 18 Enterprise IP Phone Overview Basic Phone Functions --Language √ --Time & Date √ √ --Ring Tone √ √ --Phone Volume √ √ --Logo Customization √ Advanced Phone Functions --Accounts √ --Network √ --Voice --Codecs --Echo Cancellation etc --Phone Setting √ √...
- Page 19 Enterprise IP Phone Overview --Broadsoft √ Note: The above table only indicates most of phone functions rather than all of them. Please refer to the relating parts for more details. The default administrator password is admin.
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Page 20: Customizing Your Phone
Enterprise IP Phone Customizing Your Phone Customizing Your Phone General Settings Phone Status You can view the status of your phone using the Phone interface or the Web interface. This option allows you to review: Network status: IP, Mac, WAN/LAN, Gateway and DNS; ... -
Page 21: Time And Date
Enterprise IP Phone Customizing Your Phone 3) Press the Save hot key when the desired language is highlighted. The language appears on the graphic display will be changed to the one you chose. 4) Press Save hot key to save the changes. 5) Press Back hot key to return to the previous screen. - Page 22 Enterprise IP Phone Customizing Your Phone Back hot key to return to the previous screen. To set the time format via phone interface: 1） Press Menu->Settings->Basic Settings->Time & Date->Time & Date Format. 2） Use the Switch hot key to choose a preferred time format: 12 hour or 24 hour. 3) Use the Switch hot key to choose a preferred date format, the IP phone can support 7 kind of date display format.
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Page 23: Keypad Lock
Enterprise IP Phone Customizing Your Phone To change the Daylight Saving Time Settings via the Web interface: 1) Click on Phone->Preference->Daylight Saving Time to do the relating changes. 2) Select Enable option, then you can set the Daylight Saving Time. 3) Select Automatic. - Page 24 Enterprise IP Phone Customizing Your Phone To enable keypad lock via Phone interface: 1) Press Menu->Settings->Advanced Settings, enter the password, and then press Confirm hot key. 2) Press Phone Setting->Lock. 3) Use the navigation key（or press the Switch hot key）to highlight the one you want to lock.
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Page 25: Audio Settings
Enterprise IP Phone Customizing Your Phone To enable keypad lock via Web interface: Click on Phone->Preference-> Keyboard Lock to do the relating changes. Please refer to the instruction above for the parameters’ detail. Note: The default password for unlock is admin. Audio Settings Volume You can adjust the volume of handset/speaker/headset/Ring. -
Page 26: Ring Tones
Enterprise IP Phone Customizing Your Phone 2) Scroll to Phone Volume, and press Enter hot key, highlight the one you want to adjust the volume, use the Volume Adjustment Bar or navigation keys to adjust the volume. 3) Press OK hot key to save the change or Back hot key to cancel. 4) And you can also press the Volume Adjustment Bar to adjust the ring volume when the phone is in idle status. -
Page 27: Codec Selection
Enterprise IP Phone Customizing Your Phone specific one by click the Del button. Note: The ring tone file of system cannot be deleted. To upload the new Ring Tone via Web interface: 1) Click on Phone->Preference->Upload Ringtone. 2) Click on Browse button to choose the specific ring tone file. 3) Click on Upload button to upload the file. -
Page 28: Contact Management
Enterprise IP Phone Customizing Your Phone To enable/disable the codecs: 1) Click on Account->Codecs. 2) Use the navigation keys to highlight the desired one in the Enable/Disable Codecs list, and press the to move to the other list. 3) Click on Confirm to save the change. Note: Codec selection can only be configured via Web interface. - Page 29 Enterprise IP Phone Customizing Your Phone The directory includes Local Directory, Blacklist, Remote Phonebook and Broadsoft. To add a Group via Phone interface: 1) Press Directory->Local Directory 2) Press Group hot key to enter to the Add Group page. 3) Enter the group name and choose the ring. 4) Press the Save hot key to save.
- Page 30 Enterprise IP Phone Customizing Your Phone To edit a contact via Phone interface: 1) Press Directory->Local Directory 2) Choose a group, and press the Enter hot key. 3) Use the navigation key to highlight the one you want to edit, press Option- >Detail, and enter to the edit interface.
- Page 31 Enterprise IP Phone Customizing Your Phone 5) Press OK hot key to confirm the operation, or press the Cancel hot key to return to the directory. Note: If a contact is moved to the blacklist, then the call from this contact cannot get through.
- Page 32 Enterprise IP Phone Customizing Your Phone 3) Then the phone will show the record which qualified. To add/delete/edit/move the contacts via the Web interface: Click on Contacts->Local Phone Book. Please refer to the instruction above for the parameters’ detail.
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Page 33: Import/Export Contact List
Enterprise IP Phone Customizing Your Phone Import/Export Contact list Import/Export Contact List via Web interface: 1) Click on Contacts->Local Phone Book. 2) Browse the specific contact list file in .XML format or .csv format, and then click on Import button. The imported contact lists will be shown in the directory. 3) Move the mouse to the icon ;... -
Page 34: Remote Phone Book
Enterprise IP Phone Customizing Your Phone You can refer to the configuration of Contact for more information. Remote Phone Book The IP phone has directory itself, but in the enterprise applications where there is a need for a common phone book. For the maintenance and the update of it, the common phone book is usually carried out on the server or IPPBX to maintain up-to- date public phone book, terminal users need to have remote phone book function. - Page 35 Enterprise IP Phone Customizing Your Phone To set the Remote Phone Book via Web interface: 1) Click on Contacts->Remote Phone Book. 2) Input the Phone book URL and the Phone Book Name, and then click on the Confirm button to save the change. To check the Remote Phone Book via Phone interface: 1) Press Directory->Remote phonebook.
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Page 36: Broadsoft
Enterprise IP Phone Customizing Your Phone 2) Select Enabled in the pull-down menu of SRemoteNameEnable 3) Click Confirm to save the configuration. Broadsoft Broadsoft phone book is the same as the Remote Phone Book. This feature allows you to download contact list from the server. Configure Broadsoft via web interface: Click on Contacts->Broadsoft, choose the Broadsoft Item, and then enter the Server, Port, Username, Password and rename the phonebook. -
Page 37: Ldap
Enterprise IP Phone Customizing Your Phone LDAP LDAP can support these functions: 1. Search the contact: Press the DSS key which is set up as LDAP, input a number or letter in the new interface, the phone will search the contact in LDAP server which follows certain rules, and show it in the LCD, user can choose the contact to call out. -
Page 38: Other Settings
Enterprise IP Phone Customizing Your Phone Other Settings Key as Send Users can set a specific button (“#” or “*”) to active as the send button. To set the send key via the IP phone interface: 1) Press Menu->Features->Key as Send->Enter to enter the configuration page. 2) Press the Switch hot key to choose a button that you want to use as the send key: “#”, “*”, or disable this option. -
Page 39: Headset Prior
Enterprise IP Phone Customizing Your Phone 2) Input the Hotline Number and Hotline Delay, and then click on the Confirm button to save the change. Headset Prior Headset prior allows the phone to use headset in priority. To place a call using Headset Prior, enable the Headset Prior feature, physically connect your headset and press the HEADSET button to activate it for use. -
Page 40: Dual Headset
Enterprise IP Phone Customizing Your Phone Dual Headset Dual headset allows users to use two headsets. To use this feature, you must connect your headsets to headset jack and handset jack respectively. Once the phone joins in a call, people with the Headset connected to the headset jack has a full-duplex conversation, another people with the headset connected to the handset jack is only allowed listening. -
Page 41: Auto Redial
Enterprise IP Phone Customizing Your Phone 7) Press the Save hot key to save the changes. Note: The feature is only available for the current default account. To set the anonymous call via the Web interface: 1) Click on Account-> Basic-> Anonymous Call to do the relating changes. Please refer to the instruction above for the parameters’... -
Page 42: Auto Answer
Enterprise IP Phone Customizing Your Phone 2) By the Switch hot key, you can choose whether to enable the Auto Redial function. 3) Press the navigation keys to choose and set the Redial Interval. It is measured by seconds. 4) Press the navigation keys to choose and set the Redial Times. 5) Press Save hot key to save the changes. - Page 43 Enterprise IP Phone Customizing Your Phone navigation keys to choose Auto Answer option. 3) Press the Switch hot key to Enable or Disable the auto answer function. The default is Disable. 4) Press the Save hot key to save the changes. To set Auto Answer via Web interface: 1) Click on Account->...
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Page 44: Missed Call Log
Enterprise IP Phone Customizing Your Phone Missed call log Defines whether to save the missed calls to the call history record. This function can only be set via the Web interface: 1) Click on Account-> Basic->Missed call log. 2) Select Enabled or Disabled in the pull-down menu, click on Confirm button to save the change. -
Page 45: Logo Customization
Enterprise IP Phone Customizing Your Phone 4) Click on the confirm button to save the changes. Configure Broadsoft Call Log via phone interface: 1) Press Menu->Features->Broadsoft Settings Menu->Call Log Settings 2) Select Call Log Item, enter the Display Name, Server, Port, User Name and Password. -
Page 46: Programmable Key
Enterprise IP Phone Customizing Your Phone 2) Click on Upload button to complete the logo customization. You will find the desired logo shown on the idle screen. Note: 1. You can also upload the Logo by AUTO PROVISION. 2. By the Web interface, users can set a logo to be a System Logo or a Custom Logo, and the Custom Logo can be deleted. -
Page 47: Softkey Layout
Enterprise IP Phone Customizing Your Phone This function can only be set via the Web interface: 1) Click on Phone->DSS Key->Programmable Key. 2) Choose and customize specific features for these keys. 3) Click on Confirm button to save the changes. Softkey Layout The phone can support 12 kinds of call interface to set up softkey, user can setup different function key according to his/her own requirement or habit. -
Page 48: Live Dialpad
Enterprise IP Phone Customizing Your Phone 7) You can also click on the Reset to Default button to reset the softkeys interface. Note: We can add the Empty key more than once, but other keys can be only chosen once, and can’t be repeat. when you set up the Selected Softkeys key more than 4 options, the LCD of phone will transfer the forth key with "More"... -
Page 49: Replace Rule
Enterprise IP Phone Customizing Your Phone 3) Click on Confirm button to save the change. Replace Rule A dial plan establishes the expected number. This includes country codes, access codes, area codes and all combinations of digits dialed. For example if you set the Prefix as 0 and Replace as 0086 (Chinese country code), when you dial 0 out, the number will be replaced by 0086 automatically. -
Page 50: Dial Now
Enterprise IP Phone Customizing Your Phone 5) You can select a record to modify, then click on Edit button to submit. Dial Now Dial-now enables you to define the specific length of any number/letter in advance(for example xxx), next time when users dial 123 whose length matches the Dial-now rule, the phone will dial out 123 in one second without pressing Send button. -
Page 51: Area Code
Area codes usually indicate geographical areas within one country, although the correlation to geographical area is becoming obsolete. For non-geographical numbers, as well as mobile telephones outside of the United States and Canada, the "area code" does not correlate to a particular geographic area. -
Page 52: Block Out
Enterprise IP Phone Customizing Your Phone Block Out The specific phone numbers can be forbidden to be call out from your IP phone. 1) Click on Phone->Dial Plan->Block Out. 2) Enter Block Out Number and Account, click on Add button to save the changes, or choose the specific one in the list, click on Delete button to delete the record. -
Page 53: Feature Synchronisation
Enterprise IP Phone Customizing Your Phone Note: The numbers set in Emergency cannot use the Dial Plan. In the Account field, you can enter 1,2,3…, “1” represents Account 1, “2” represents Account 2 ……, if the account box is empty, it mean this rule works for all accounts . - Page 54 Enterprise IP Phone Customizing Your Phone 2) Click on the Confirm button to save the change.
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Page 55: Watchdog
Enterprise IP Phone Customizing Your Phone WatchDog When 'WatchDog' function is 'Enabled', phone will auto reboot after 10 seconds if some important process of phone crash. When disable the function, the phone will not reboot. Configure watchdog via web interface： Click on Phone->... -
Page 56: Basic Call Functions
Enterprise IP Phone Basic Call Functions Basic Call Functions Making a call Call Devices You can make a phone call via the following devices: 1) Pick up the handset, icon will be shown in the idle screen. 2) Press the Speaker button, icon will be shown in the idle screen. - Page 57 Enterprise IP Phone Basic Call Functions And you can also dial-up via web interface: 1) Click on Contact->Local Phone Book/BlackList, click on the number which you want to dial out, and then the phone will dial out by default account. 2) Or click on Contact->Phone Call Info, enter the number in Dial a Number, select the line from the Outgoing Identity list.
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Page 58: Password Dial
Enterprise IP Phone Basic Call Functions 3) Or click on Contact->Phone Call Info, click on the number which you want to dial out from the call list, the phone will dial out by corresponding account. 4) You can click on the Hangup button to end the call in the web page. Password dial When number entered is beginning with the password prefix, the following N numbers after the password prefix will be hidden as *, N stand for the value which... -
Page 59: Call Completion
Enterprise IP Phone Basic Call Functions 4) Click on Confirm button to save the changes. Call Completion Have you encountered such a situation? When you call a contact, but the other side is busy on a call. Do you want the server to inform you immediately when the contact ends the call in order to establish a conversation in time? Call Completion can help you to solve this problem. -
Page 60: Answering A Call
Enterprise IP Phone Basic Call Functions Answering a call Answering an incoming call 1) If you are not on an active call, lift the handset to answer it using the handset, or press the Speaker button to answer it using the speakerphone, or press the Headset button to answer it using the headset. -
Page 61: Call Forward
Enterprise IP Phone Basic Call Functions configuration page. 2) Intercom Allow: To set whether to answer the incoming intercom calls. 3) Intercom Mute: To set whether to mute the incoming intercom calls automatically. 4) Intercom Tone: To set whether to play ring tones when there is incoming intercom calls to your extension. - Page 62 Enterprise IP Phone Basic Call Functions 2) There are 3 options: Always Forward, Busy Forward and No Answer Forward. 3) If you choose one of them, enter the phone number you want to forward to. 4) If you want to realize this function by server, please enter the On Code and Off Code option, then when you choose to enable the call forward function via your IP phone, it will send message to the server, and the server will turn on the function.
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Page 63: Active Call
Enterprise IP Phone Basic Call Functions Active Call Mute This function allows you to mute the microphone of the active audio device during a call; you cannot be heard by the other party. You can still hear all other parties while mute is enabled. -
Page 64: Call Transfer
Enterprise IP Phone Basic Call Functions 2) Use the navigation keys or Switch hot key to enable/disable the call waiting option. 3) Use the navigation keys or Switch hot key to enable/disable the Play Tone option. This option used to define whether to play ring tones when there is an incoming call during an active call. -
Page 65: 3-Way Conference
Enterprise IP Phone Basic Call Functions Transfer. If there are calls connected at present, A can choose the extensions to be transferred. To Blind Transfer via phone interface: 1) A and B is on an conversation, A press TRAN Button or Transfer hot key to put B on hold, then A can dial the third telephone number C（or press Directory soft key to enter the contact list, then choose a record）and press the Transfer hot key to call out. -
Page 66: Network Conference
Enterprise IP Phone Basic Call Functions 3) When the call is answered, you can have a private conversation at first. And then press the CONF button, the conference call will include you and the other two parties. 4) During the conference, press the Split hot key to split the conference into two hold lines, and press the Resume hot key to resume the chosen call respectively. -
Page 67: Huawei Ats Conference
Enterprise IP Phone Basic Call Functions HuaWei ATS Conference To enable this function can make Multi-Party Conference come true; you can add or delete any attenders, also you can have a private chat with any member. This function needs the server’s support. To enable ATS conference via web interface: 1) Click on Account->Account X->Advance->Conference Type, there is a pull- down menu, choose ATS from the list. -
Page 68: Message
Enterprise IP Phone Basic Call Functions of the sides begin to private chart and the third party enter a Hold mode. If the attender is more than 3, and then the other attenders keep on talking. If you want to end the private chat, press ExitPri hot key. 6) Initiator can use remove function to remove any CONF members, choose any members in phone member list, and then press remove hot key again. - Page 69 Enterprise IP Phone Basic Call Functions To configure the Voicemail code via Phone interface: 1) Press Menu->Messages->Voice Mail->Set Voice Mail. 2) Use the navigation keys to highlight the Line which you want to set, enter the code with which the phone connects to your system. Press 123 hot key to select the proper input method.
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Page 70: Sms
Enterprise IP Phone Basic Call Functions 1) Press Menu->Messages->Voice Mail->View Voice Mail. 2) You can view the amount of the voice mails that includes new or old voice mails. 3) Choose an account and press the Connect button, then you are able to listen to your new and old messages. - Page 71 Enterprise IP Phone Basic Call Functions 3) Press View hot key to open and read the specific message. To reply the SMS via Phone interface: 1) After retrieving the specific message, press Reply hot key, use the abc hot key to change the input Method.
- Page 72 Enterprise IP Phone Basic Call Functions To edit the message via Web interface: 1) Click on Phone->SMS. 2) Choose the Account, and enter Number, Message content. 3) Press Send button to send out the message, or Cancel button to cancel the operation.
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Page 73: Advanced Phone Functions
Enterprise IP Phone Advanced Phone Functions Advanced Phone Functions Account Settings Please refer to the previous part “Configuration and Registration” for the basic Account setting information. The following table lists the instruction of the field about the advanced Account Setting. Field Name Description UDP Keep-alive... -
Page 74: Tls
Enterprise IP Phone Advanced Phone Functions 3) Click on Advanced to do the relating settings. You can consult your system administrator for more information. TLS(Transport Layer Security), an IETF standards track protocol (RFC 5246), was based on the earlier SSL specifications developed by Netscape Corporation. If you make a call based on TLS , the IP phone UI will display the icon in ring back interface. -
Page 75: Dns-Srv
Enterprise IP Phone Advanced Phone Functions Click on Account->Basic, choose Transport option, in the pull-down menu, you can choose the TLS option, and then click on the Confirm button to save the change. DNS-SRV If the SIP server cannot be used, the phone will be connected on the server which is available. -
Page 76: Network Setting
Enterprise IP Phone Advanced Phone Functions To set DNS-SRV via web interface: Click on Account->Basic, choose Transport option, in the pull-down menu, you can choose the DNS-SRV option, and then click on the Confirm button to save the change. Network Setting PC Port Setting Please refer to the previous part “Configuration and Registration”... - Page 77 Enterprise IP Phone Advanced Phone Functions mode, the DHCP server can not work. Field Name Description Start IP Indicate the range of the IP address. End IP Indicate the range of the IP address. To configure PC Port settings via Phone interface: 1) Press Menu->Settings->Advanced Settings.
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Page 78: Vlan Setting
Enterprise IP Phone Advanced Phone Functions To configure PC Port settings via Web interface: Click on Network-> PC Port to do the relating configuration, You can consult your system administrator for more information. VLAN Setting VLAN is a group of hosts with a common set of requirements that communicate as if they were attached to the Broadcast domain, regardless of their physical location. -
Page 79: Lldp
Enterprise IP Phone Advanced Phone Functions 3) Select WAN Port, press Enter hot key. 4) Set the VLAN Status, and input the VID Number, Priority. 5) Press Save hot key to save the settings, or Back hot key to return to VLAN menu. -
Page 80: Https
Enterprise IP Phone Advanced Phone Functions Enable LLDP function; the phone will go to switch to get related VLAN parameters automatically. (Synchronous with VLAN in switch) To configure LLDP settings via Web interface: 1) Click on Network->Advanced->LLDP->Active option, in the pull-down menu, choose Enable. - Page 81 Enterprise IP Phone Advanced Phone Functions To configure HTTPS settings via Web interface: Click on Network->Advanced, choose WebServer option, in the pull-down menu of Type field, choose the transmission mode, and then click on the Confirm button to save the changes. To configure HTTPS settings via Phone interface: 1) Press Menu->Settings->Advanced Settings.
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Page 82: Maintenance Tasks
Enterprise IP Phone Advanced Phone Functions Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone: User Mode Administrator Mode Administrator mode grants unlimited access to the phone configuration on both Web and Phone interface. User Mode cannot set the following options: Advance settings of accounts, Advance settings of Network, Reset to Factory, and other advance phone settings. -
Page 83: Reboot
Enterprise IP Phone Advanced Phone Functions in the top right corner. Click on the Logout button Reboot You should reboot the phone when you are challenged, e.g. after applying changes to the phone configuration. To reboot via Web interface: 1) Click on Upgrade->Basic. 2) Click on Reboot button. - Page 84 Enterprise IP Phone Advanced Phone Functions 5) It will take a few minutes to reset, please do not power off during resetting, or it will cause flash memory error. Note: The reset to factory option must in the admin mode. To reset to factory via Web interface: 1) Click on Upgrade->Basic.
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Page 85: Firmware Update
Enterprise IP Phone Advanced Phone Functions 3) It will take a few minutes to reset, please do not power off during resetting, or it will cause flash memory error. Firmware Update The phone is delivered with pre-installed firmware. If you require updating the phone’s firmware please contact your system administrator. - Page 86 Enterprise IP Phone Advanced Phone Functions Set Auto Provision via phone interface: 1) Press Menu->Settings->Advanced Settings-> Auto Provision. 2) Enter the URL, User Name and Password. 3) Click on the Save hot key to save the changes. The parameters of the Auto-provision： Parameter Description Update Protocol...
- Page 87 Enterprise IP Phone Advanced Phone Functions Decryption This IP phone can support y000000000000.cfg and mac.cfg files encryption and decryption for user authentication to realize security usage. If there are any encrypted y000000000000.cfg or mac.cfg files on the server, uses can open the webpage of your IP phone.
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Page 88: Zero-Sp-Touch
Enterprise IP Phone Advanced Phone Functions 2) Enter the Common AES and the MAC-oriented option. 3) Press the Save hot key to save the changes. Zero-sp-touch Zero-sp-touch can help users to configure AUTOP and network parameters quickly. First to enable this function via Web interface, when the power is on or press the corresponding DSSKEY, the phone will turn to the zero-sp-touch interface. -
Page 89: System Log Export
Enterprise IP Phone Advanced Phone Functions System Log Export If there are any errors happened in your phone, you can export the system log and send them to your system administrator for diagnosis. To export the System Log: Click on Upgrade->Advanced, select Export System Log type, if the type is Local, it will export the syslog directly;... -
Page 90: Dss Key Configuration
Enterprise IP Phone Advanced Phone Functions 802.1X IEEE 802.1X is an IEEE Standard for port-based Network Access Control (PNAC). It is part of the IEEE 802.1 group of networking protocols. It provides an authentication mechanism to devices attached to a LAN, either establishing a point-to-point connection or preventing it if authentication fails. -
Page 91: Line
Enterprise IP Phone Advanced Phone Functions URL Record Multicast Paging Group Listening Public Hold Private Hold Shared Line Hot Desking Zero-sp-touch Note: 1. Quick access functions like Intercom and Voicemail must be pre-configured on your PBX in order to work on your phone. -
Page 92: Blf
Enterprise IP Phone Advanced Phone Functions This key function allows you to monitor the status (idle, ringing, or busy) of other SIP accounts. User can dial out by pressing a BLF DSS key. Configure the key as BLF: 1) Click on Phone->DSS Key->Memory Key or Line Key. 2) BLF is selected from the pull down menu “Type”. -
Page 93: Pick Up
Enterprise IP Phone Advanced Phone Functions 2) Enter the number you want to set as the voice mail box in the Value field. 3) In the Line field, select a line for which to apply this key. 4) Click Confirm button to save the changes. Pick Up This key function allows you to specify extension that you want to monitor. -
Page 94: Intercom
Enterprise IP Phone Advanced Phone Functions 6) Retrieve the parked call by dialing the call park retrieval code and the parked extension from any other phone. Intercom This key function is useful in an office environment as a quick access to connect the operator or the secretary. -
Page 95: Local Group
Enterprise IP Phone Advanced Phone Functions Local Group This key function allows you to access Local Group quickly. Press the DSS key in the idle state, you can enter the Local Group interface. Configure the key as Local Group: 1) Click on Phone->DSS Key->Memory Key or Line Key. 2) Local Group is selected from the pull down menu “Type”. -
Page 96: Broadsoft Group
Enterprise IP Phone Advanced Phone Functions 3) Click Confirm button to save the changes. 4) When you press this key in the idle state, the phone will enter into the contact search interface. Broadsoft Group This key function allows you to access Broadsoft Group. Press the DSS key under the idle state, you can enter into the Broadsoft Group interface. -
Page 97: Hold
Enterprise IP Phone Advanced Phone Functions 3) Enter the extension you want to forward to in the Value field. 4) During a conversation, press this key, the phone will Blind transfer the call. 5) If you leave the Value field blank, the DSS key acts as a Transfer button. 6) Click Confirm button to save the changes. -
Page 98: Record
Enterprise IP Phone Advanced Phone Functions 1) Click on Phone->DSS Key->Memory Key or Line Key. 2) SMS is selected from the pull down menu “Type”. 3) Click Confirm button to save the changes. Record This key function allows you to record during the conversation. Using this feature, please pay attention to the maximum record time and frequency in advance. - Page 99 Enterprise IP Phone Advanced Phone Functions To configure a programmable key for sending Multicast RTP stream via web interface: 1) Click on Phone -> DSS Key -> Memory Key. Then choose the desired key you want to configure as multicast Paging. 2) Select the key Type as Multicast Paging in the pull-down menu;...
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Page 100: Group Listening
Enterprise IP Phone Advanced Phone Functions Group Listening This key function allows you to enable the Speakerphone and Handset/Headset mode at the same time. It is suitable for the group conversation which has more than one person at one side. You are able to speak and listen by using handset/headset; meanwhile the others nearby can listen by using speakerphone. -
Page 101: Hot Desking
Enterprise IP Phone Advanced Phone Functions 1) Click on Phone->DSS Key->Memory Key or Line Key. 2) Shared Line is selected from the pull down menu “Type”. 3) Enter the primary account number in the Value field. 4) This functionality will be applied to the line selected from the pull down menu “Line”. - Page 102 Enterprise IP Phone Advanced Phone Functions information: User ID: the phone number(s) used to login into the queue. ...
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Page 103: Zero-Sp-Touch
Enterprise IP Phone Advanced Phone Functions Password: the password used to login to the queue. When ready to receive calls from the server, the phone user logs into a queue and changes the phone status to “available” manually using the IP phone UI(press DSS Key again to enter to the ACD Status page, then select the phone status as Available/ Unavailable.). - Page 104 Enterprise IP Phone Advanced Phone Functions managing devices in IP networks. It is used mostly in network management systems to monitor network-attached devices for conditions that warrant administrative attention. SNMP exposes management data in the form of variables on the managed systems, which describe the system configuration.
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Page 105: Action Url
Enterprise IP Phone Advanced Phone Functions We recommend a SNMP test suite which is available at http://www.net-snmp.org/ The phone supports only SNMP v2c. Basic GET requests can be run in order to retrieve information from an SNMP-capable device. For example: >snmpget v2c –c public 192.168.3.10 1.3.6.1.2.1.37459.2.1.5.0 Action URL Action URLs are HTTP GET Requests allowing the phone to interact with web server... -
Page 106: Action Uri
Enterprise IP Phone Advanced Phone Functions $call_id Call id $duration Call duration $callDirection Indication of the call as sender or recipient Action URI Opposite to Action URL, Action URI allows the phone to interact with web server applications by receiving and handling HTTP GET requests. To simply verify this feature, you can enter the following string into the browser address bar and press Enter: http://192.168.10.5/cgi-bin/ConfigManApp.com?key=DNDOn... -
Page 107: Sip Diversion Display
Enterprise IP Phone Advanced Phone Functions use this feature, you should specify a SIP URI pointing to the Music on Hold Server account. When a call is put on hold, the phone will invite this SIP URI to call the held phone to play music on hold. -
Page 108: Suppress Dtmf Display
Enterprise IP Phone Advanced Phone Functions Note: Diversion is not available on all servers. Please contact your system administrator for more information. Redirected call information is sent by SIP message in the Diversion header, per draft-levy-sip-diversion-08, or the HISTORY-INFO header, per RFC 4244. It depends on the server. -
Page 109: Voice
Enterprise IP Phone Advanced Phone Functions Stutter Message Auto Answer To edit the tone filed via Web interface: 1) Click on Phone->Tones. 2) Enter the frequency and time period(in ms) as the following format: Frequency /Time Period (for example 400/200). 3) Press Confirm button to save the changes, or Cancel to cancel the change. -
Page 110: Ring
Enterprise IP Phone Advanced Phone Functions Ring Users can group your contacts, and then set the ringing tone for each group. To edit the Ring option via Web interface: 1) Click on Phone->Ring. 2) Internal Ringer Text: To set group name. For example, family. 3) Internal Ringer File: To choose a special ring tone for the group. - Page 111 Enterprise IP Phone Advanced Phone Functions 4) Click on the Confirm button to save the changes.
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Page 112: Trouble Shooting
Enterprise IP Phone Trouble Shooting Trouble Shooting I can not register to the server? 1) Check the IP address. If you set your WAN port in DHCP mode, please make sure that your DHCP server is on. 2) Check your gateway. 3) Check your DNS server. - Page 113 How to auto provision? Consult the auto provision server address with your ITSP. The manual is only for reference. WELL reserve the right to improve or change the product and the user guide without notice. You can download the latest user manuals from our website: http://www.well.cz/...