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Summary of Contents for Well SIP-T26P
- Page 1 JOYCE ČR, s.r.o., Venhudova 6, 614 00 Brno, ČR, IČ: 25317571, DIČ: CZ25317571, Tel.: +420 539 088 010 Fax: +420 539 088 000, E-mail: joyce@joyce.cz, Web: www.joyce.cz, www.joyce-energie.cz WELL SIP-T26P User manual...
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Page 2: About This Guide
In this User Guide, you will find everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your IP phone. As well, be sure to read the Packing List section in this guide before you set up and use the phone. -
Page 3: Table Of Contents
Contents Getting Started .................. - 1 - Packing List ..........................- 1 - Assembling the Phone ........................ - 2 - Configuration and Registration ....................- 4 - Configuring via Web Page ....................- 4 - Configuring via keypad ...................... - 6 - Overview .................... - Page 4 Logo Customization ......................- 37 - Programmable Key ......................- 38 - Softkey Layout ......................... - 39 - Live Dialpad ........................- 40 - Dial Plan ........................... - 41 - Dial Now .......................... - 42 - Area Code ........................- 43 - Block Out .........................
- Page 5 LLDP ..........................- 72 - HTTPS ..........................- 72 - Maintenance Tasks ........................- 74 - Administrator Mode ......................- 74 - Administrator/User Password ..................- 74 - Reboot ..........................- 75 - Reset to Factory ....................... - 75 - Firmware Update ......................
- Page 6 Prefix ..........................- 92 - Zero-sp-touch ........................- 92 - ACD ..........................- 92 - Local Group ........................- 93 - Broadsoft Group ....................... - 93 - Tone Settings ..........................- 94 - Voice ............................- 94 - Ring ............................- 95 - Trouble Shooting ................
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Page 7: Getting Started
Enterprise IP Phone Getting Started Getting Started Packing List The following components are included in your package: Enterprise IP Phone Phone Stand Power Adapter - 1 -... -
Page 8: Assembling The Phone
Enterprise IP Phone Getting Started Handset & Handset Cord Ethernet Cable Quick Installation Guide & Quick Reference CD Content Check this list before installation to ensure that you have received each item. If you are missing any items, contact your IP phone reseller. Assembling the Phone This section introduce how to assemble the phone with the components in the packing list：... - Page 9 Enterprise IP Phone Getting Started 1) Attach the Stand, as shown below: 2) Connect Handset and Headset, as shown below: Note: Headset is not provided in the packing list. Please contact your distributor for more information. 3) Connect Network and Power There are two ways for network and power source connections.
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Page 10: Configuration And Registration
Enterprise IP Phone Getting Started Note: If inline power is provided, do not install AC adapter. Make sure the Ethernet cable and switch/hub is PoE compliant. The Internet Port can be also connected to Hub/Switch/IP PBX or other internet devices. The phone can also share the network connection with other network devices such as PC. - Page 11 Enterprise IP Phone Getting Started Network Settings Choose Network->Internet Port (WAN), DHCP: Under the default situation the phone attempts to contact a DHCP Server in your network in order to obtain its valid network settings, e.g. IP address, sub mask, gateway, DNS server, etc.
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Page 12: Configuring Via Keypad
Enterprise IP Phone Getting Started Note: Should the IP PBX (SIP registrar) require an authentication, you will be prompted to enter the correct password. Make sure you are using the appropriate input method or enter the password via the web user interface. Configuring via keypad Network Settings: Press Menu->Settings->Advanced Settings, enter the password, choose... -
Page 13: Overview
Enterprise IP Phone Customizing Your Phone Overview Keypad Instruction You can check the following list which introduces the IP phone’s keypad in details: Power Indication LED It will show the power status, it will be on if the phone is powered, off if the phone is not powered, and blink when someone calls in or there is a call on mute. - Page 14 Enterprise IP Phone Customizing Your Phone Dial Pad Use the DTMF hard keys to enter numbers, letters and special characters. Depending on the selected input mode, you can enter digits, lower / upper case or special characters. Navigation Keys Use the navigation keys to navigate in the display menus and confirm and cancel actions.
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Page 15: Led Instruction
Enterprise IP Phone Customizing Your Phone LED Instruction Table 1 Call /Line Appearance Button LEDs for BLF LED Status Description Steady green The monitored account is in idle status Blinking red There is an incoming call to the monitored account Steady red account is on a conversation monitored... -
Page 16: Icon Instruction
Enterprise IP Phone Customizing Your Phone LED Status Description Steady green Power on Blinking green There is an incoming call to the device, or there is a call on mute Power off Icon Instruction The IP Phone displays different kinds of icons on its LCD, you can refer to the following table for their meanings: Icon Description... -
Page 17: User Interface
Enterprise IP Phone Customizing Your Phone This call cannot be recorded The recording session is successfully started User Interface There are two ways to customize specific options on your phones: Using keypad and display on the phone; Using Web user interface in an Internet browser from your PC; please refer to “Configuration and Registration”... - Page 18 Enterprise IP Phone Customizing Your Phone --Set admin password √ Update --Set AES Key √ --Keypad Lock √ --Auto Provision √ Other Features --Messages √ --History √ √ --Directory √ --Contacts √ --Blacklist √ Note: 1. The above table only indicates most of phone functions rather than all of them. Please refer to the relating parts for more details.
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Page 19: Customizing Your Phone
Enterprise IP Phone Customizing Your Phone Customizing Your Phone General Settings Phone Status You can view the status of your phone using the Phone interface or the Web interface. This option allows you to review: Network status: IP Address, Mac Address, Gateway, DNS, WAN, LAN, etc; Phone status: Model, Hardware version, Firmware version, Product ID, MAC, etc;... -
Page 20: Time And Date
Enterprise IP Phone Customizing Your Phone 2) Scroll through the list of available languages. 3) Press the Save hot key when the desired language is highlighted. The language appears on the graphic display will be changed to the one you chose. 4) Press Save hot key to save the changes. - Page 21 Enterprise IP Phone Customizing Your Phone 2) Use the Switch hot key to choose a preferred time format: 12 hour or 24 hour. 3) Use the Switch hot key to choose a preferred date format, the IP phone can support 7 kind of date display format.
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Page 22: Keypad Lock
Enterprise IP Phone Customizing Your Phone 3) Press the Save hot key to save the changes. To change the Daylight Saving Time Settings via the Web interface: 1) Choose Phone->Preference->Daylight Saving Time to do the relating changes. 2) Choose Enable option, then you can set the Daylight Saving Time. 3) Choose Automatic. - Page 23 Enterprise IP Phone Customizing Your Phone All of the keys can not be used until unlocked. You can only use the All Keys: phone to answer the incoming calls. You can only use the phone to answer the incoming calls（But can Lock&Answer: not hung up the call by your party）.
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Page 24: Audio Settings
Enterprise IP Phone Customizing Your Phone Note: 1. The default password for unlock is admin. Audio Settings Volume You can adjust the volume of handset/speaker/headset/Ring Volume. To adjust the volume when you are not in an active call: 1) Press Menu->Settings->Basic Settings. 2) Scroll to Phone Volume, and press Enter hot key, highlight the one you want to adjust the volume, use the Volume Adjustment Bar or navigation keys to adjust the volume. -
Page 25: Ring Tones
Enterprise IP Phone Customizing Your Phone 4) And you can also press the Volume Adjustment Bar to adjust the ring volume when the phone is in idle status. To adjust the volume when you are on an active call: When Handset/Headset/Hands-free mode is activated, press the Volume Adjustment Bar to a comfortable level. - Page 26 Enterprise IP Phone Customizing Your Phone Note: The ring tone file of system cannot be deleted. To upload the new Ring Tone via Web interface: 1) Choose Phone->Preference->Upload Ringtone. 2) Click Browse button to choose the specific ring tone file. 3) Click Upload button to upload the file.
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Page 27: Codec Selection
Enterprise IP Phone Customizing Your Phone Codec Selection The IP phone supports the following voice codecs: G723_63, G722, G726-16, G726- 24, G726-32, G726-40, PCMA, G729, PCMU and G723_53 You can enable/disable the desired codecs via Web interface. Please contact your System Administrator for more details about the codecs. -
Page 28: Contact Management
Enterprise IP Phone Customizing Your Phone 2) Use the navigation keys to highlight the desired one in the Enable/Disable Codecs list, and press the to move to the other list. 3) Click Confirm to save the change. Note: Codec Selection can only be set via Web interface. Contact Management Edit/Add/Delete Contact You can store a large number of contacts in your phone's contact list. - Page 29 Enterprise IP Phone Customizing Your Phone To add a contact via Phone interface: 1) Press Dir->Local Directory 2) Choose a group, and press the Enter hot key. 3) Press Add hot key; enter Name, Office/Mobile number, Account and other information of the contact from the keypad. Use the 123 soft key to select between numeric and upper/lower case alphanumeric modes.
- Page 30 Enterprise IP Phone Customizing Your Phone 1) Press Dir->Local Directory 2) Choose a group, and press the Enter hot key. 3) Use the navigation key to highlight the one you want to move, press Option hot key, and scroll to Move to Blacklist, press OK hot key. 4) It will pop up a warning frame asking whether confirm to move the contact.
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Page 31: Import/Export Contact List
Enterprise IP Phone Customizing Your Phone Import/Export Contact list Import/Export Contact List via Web interface: 1) Choose Contacts->Local Phone Book. - 25 -... -
Page 32: Blacklist
Enterprise IP Phone Customizing Your Phone 2) Browse the specific contact list file in .XML format or .csv format, and then click Import button. The imported contact lists will be showed in the Contact List. 3) Move the mouse to the icon , you will see the notes for parameters. -
Page 33: Remote Phone Book
Enterprise IP Phone Customizing Your Phone Remote Phone Book The IP phone has directory itself, but in the enterprise applications where there are a need for a common phone book. For the maintenance and the update of it, the common phone book is usually carried out on the server or IPPBX to maintain up-to- date public phone book, terminal users need to have remote phone book function. -
Page 34: Broadsoft
Enterprise IP Phone Customizing Your Phone 2) Input the Phone book URL and the phone book name, then click the Confirm button to save the changes. To check the Remote Phone Book via Phone interface: 1) Press the Dir->Remote phonebook. 2) Enter to the Remote Group page, choose a special one, and press the Enter hot key, it will go to the corresponding URL address to download the contact information for you. -
Page 35: Other Settings
Enterprise IP Phone Customizing Your Phone 2. Search the incoming call: the phone will search the local directory when there is a coming call. If they can’t find the contact in the local directory, it will search them through LDAP server, and show the contact name in the LCD. The LDAP Lookup For Incoming Call option can be configured to enable or disable this function via web interface. -
Page 36: Hot Line
Enterprise IP Phone Customizing Your Phone 2) Press the Switch hot key to choose a button that you want to use as the send key: “#”, “*”, or disable this option. 3) Press the Save hot key to save the changes. To set the send key via the Web interface: 1) Choose Phone->... -
Page 37: Anonymous Call
Enterprise IP Phone Customizing Your Phone 2) Enter the hot line number and HotLine Delay time (for example, 20 seconds), then press the Save hot key to save the changes. 3) When you pick up the handset or press the speaker button, and it will dial out the number automatically if you do not press any keys for 20 seconds. - Page 38 Enterprise IP Phone Customizing Your Phone their calling identification information blocked. 4) If you want to realize the anonymous call by server, please choose and enter the Call On Code and Call Off Code. When you choose to enable the anonymous call function on your IP phone, it will send information to the server, and the server will enable/ disable the anonymous call function for your IP phone automatically.
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Page 39: Auto Redial
Enterprise IP Phone Customizing Your Phone Auto Redial Auto redial is a telephone feature that redials a busy number in a fixed number of times before giving up. To set auto redial via the IP phone interface: 1) Press Menu->Features->Auto Redial ->Enter to enter the configuration page. 2) By the Switch hot key, you can choose whether to enable the auto redial function. -
Page 40: Auto Answer
Enterprise IP Phone Customizing Your Phone the change. Auto Answer Auto-answer allows an incoming call to be answered without requiring any action by the user. This is a useful feature for people who have difficulty in using their hands or fingers, who have a visual impairment, or who have a cognitive impairment. -
Page 41: Broadsoft Call Log
Enterprise IP Phone Customizing Your Phone 2) Choose Enabled or Disabled in the pull-down menu, click confirm button to save the change. Broadsoft Call Log This feature allows you to download call history from the server. Input the URL, port, username, password and rename the phonebook Configure Call Log via web interface: 1) Choose Contacts->Call Log... -
Page 42: Missed Call Log
Enterprise IP Phone Customizing Your Phone Check Call Log via phone interface: 1) Press Menu->History Type->Network Call Log 2) Choose the Call log Item, press Enter softkey to download the call log. Missed call log Defines whether to save the missed calls to the call history record or display the missed calls on the idle screen. -
Page 43: Logo Customization
Enterprise IP Phone Customizing Your Phone Logo Customization You can upload your own logo which displayed on the idle screen. 1) Choose Phone-> Features -> Use Logo->Custom Logo via the Web interface, press Browse button, and choose the corresponding file. - 37 -... -
Page 44: Programmable Key
Enterprise IP Phone Customizing Your Phone 2) Press Upload button to complete the Logo Customization. You will find the desired logo display on the idle screen. Note: AUTO PROVISION. 1. You can also upload the Logo by 2. By the Web interface, users can set a logo to be a System Logo or a Custom Logo, and the Custom Logo can be deleted. -
Page 45: Softkey Layout
Enterprise IP Phone Customizing Your Phone 2) Choose and customize specific features for these keys. 3) Click Confirm button to save the change. Softkey Layout The phone can support 12 kinds of call interface to set up softkey, user can setup different function key according to his/her own requirement or habit. -
Page 46: Live Dialpad
Enterprise IP Phone Customizing Your Phone Note: 1. We can add the Empty key more than once, but others can only choose once time, and can’t be repeat. when you set up the Selected Softkeys key more than 4 options, the LCD of phone will transfer the forth key with "More"... -
Page 47: Dial Plan
Enterprise IP Phone Customizing Your Phone Dial Plan A dial plan establishes the expected number and pattern of digits for a telephone number. This includes country codes, access codes, area codes and all combinations of digits dialed. For example if you set the Prefix as 0 and Replace as 0086 (Chinese country code), when you dial 0 out, the number will be replaced by 0086 automatically. -
Page 48: Dial Now
Enterprise IP Phone Customizing Your Phone 2) Enter the desired Prefix, Replace and Account. 3) Press Add button to save the changes. 4) You can also delete a specific one from the dial plan list. 5) You can select a record to modify, then click Edit button to submit. Dial Now Dial-now enables you to define the specific length of any number/letter in advance(for example xxx), next time when users dial out the 123 whose length... -
Page 49: Area Code
Area codes usually indicate geographical areas within one country, although the correlation to geographical area is becoming obsolete. For non-geographical numbers, as well as mobile telephones outside of the United States and Canada, the "area code" does not correlate to a particular geographic area. -
Page 50: Block Out
Enterprise IP Phone Customizing Your Phone Block Out The specific phone numbers can be forbidden to be call out from your IP phone. 1) Choose Phone->Dial Plan->Block Out. 2) Enter the phone number and Account, and then click Add button to save the changes, or choose the specific one in the list, click Delete button to delete the record. -
Page 51: Feature Synchronisation
Enterprise IP Phone Using the Basic Call Functions Note: The numbers set in Emergency can not use the dial plan rule. Note: 1. In the Account field, you can enter 1,2,3…, “1” represents Account 1, “2” represents Account 2 ……, if the account box is empty, it mean this rule works for all accounts . -
Page 52: Push Xml
Enterprise IP Phone Using the Basic Call Functions Push XML Users configure the server's IP address on Web page, when phone receives request, it will determine whether to display corresponding content on the phone which sent by the specified server or not. To set Push XML via Web interface: 1) Choose phone->features->... -
Page 53: Watchdog
Enterprise IP Phone Using the Basic Call Functions WatchDog When 'WatchDog' function is 'Enabled', phone will auto reboot after 10 seconds if some important process of phone crash. When 'Disable' the function, the phone will not reboot. Configure watchdog via web interface： Choose phone->... -
Page 54: Action Url/Uri
Enterprise IP Phone Using the Basic Call Functions Action URL/URI Action URL: Record the operation of phone, send these corresponding information to server；action URI: Remote control phone for corresponding operation. The operation can be recorded include: Setup Completed, Log On, Log Off, Register Failed, Off hook, On hook…etc. - Page 55 Enterprise IP Phone Using the Basic Call Functions Action URI: Enter the “http://Phone ip/cgi-bin/ConfigManApp.com?key=xxx” in Browser address bar, the phone will realizing the corresponding function. If you not login the web with the user name and password, you will need to specify the user/password to confirm the operation.
- Page 56 Enterprise IP Phone Using the Basic Call Functions Press Headset button: key=HEADSET Press RD button: key=RD Press navigation key: key=UP/ DOWN/ LEFT/ RIGHT To reboot the phone: key= Reboot To check the Auto provision: key=AutoP To enable DND: key=DNDOn To disable DND: key=DNDOff Dial out: http://phone IP/cgi-bin/ConfigManApp.com?number=NUMBER&outgoing_uri=URI Phone ip stand for the phone’s IP address.
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Page 57: Using The Basic Call Functions
Enterprise IP Phone Using the Basic Call Functions Using the Basic Call Functions Making a call Call Devices You can make a phone call via the following devices: icon 1) Pick up the handset, will be showed in the idle screen. 2) Press the Speaker button, icon will be showed in the idle screen. - Page 58 Enterprise IP Phone Using the Basic Call Functions to dial out, and then the phone will dial out by default account. 2) Or choose Contact->Phone Call Info, enter the number in the Dial a Number, select the line from the Outgoing Identity list. Then click the dial button to call out.
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Page 59: Password Dial
Enterprise IP Phone Using the Basic Call Functions 4) You can click the Hangup button to end the call in the web page. Password dial When number entered is beginning with the password prefix, the following N numbers after the password prefix will be hidden as *, N stand for the value which you enter in the PswLength field. -
Page 60: Call Completion
Enterprise IP Phone Using the Basic Call Functions Call Completion Have encountered such a situation? When you call a contact, but the other side is busy on a call. Do you want the server to inform you immediately when the contact end the call, in order to establish a conversation with each other in time? Call Completion can help you to solve this problem. -
Page 61: Answering A Call
Enterprise IP Phone Using the Basic Call Functions Answering a call Answering an incoming call 1) If you are not on another phone, lift the handset using, or press the Speaker button/ Answer hot key to answer using the speakerphone, or press the headset button to answer using the headset. -
Page 62: Call Forward
Enterprise IP Phone Using the Basic Call Functions Call Forward This feature allows you to forward an incoming call to another phone number e.g. a cell phone or voice mailbox. The following call forwarding events can be configured: Incoming calls are immediately forwarded. Always: Incoming calls are immediately forwarded when the phone is busy. -
Page 63: Intercom
Enterprise IP Phone Using the Basic Call Functions above configuration information. Intercom Intercom mode is useful in an office environment as a quick access to connect to the operator or the secretary. To configure Intercom option via phone interface: 1) Press following keys: Menu->Features->Intercom... -
Page 64: During An Active Call
Enterprise IP Phone Using the Basic Call Functions intercom call through. 6) Choose and set the different options by navigation keys and the Switch soft key. 7) Press the Save soft key to save your changes. During an Active Call Mute This function allows you to mute the microphone of the active audio device during a call;... -
Page 65: Call Transfer
Enterprise IP Phone Using the Basic Call Functions 2) Use the navigation keys or Disable/Enable hot key to active/inactive call waiting. 3) Use the navigation keys or Switch hot key to enable/disable the Play Tone option. This option used to define whether to play ring tones when there is call incoming during an active call. -
Page 66: 3-Way Conference
Enterprise IP Phone Using the Basic Call Functions A and B is on an conversation, A press TRAN Button or Tran hot key to put B on hold, then A can dial the third telephone number C (or press Directory soft key to enter the contact list, then choose a record) and press the Tran hot key to call out. -
Page 67: Network Conference
Enterprise IP Phone Using the Basic Call Functions parties. 4) During the conference, press the Split hot key to split the conference into two hold lines, and press the Resume hot key to resume the chosen call respectively. 5) When you press the hold key, the conference will be on hold. 6) Hang up to disconnect all parties. -
Page 68: Huawei Ats Conference
Enterprise IP Phone Using the Basic Call Functions 4) After starting a three way conference, press Conf button to enter Conference dialing interface and invite another party to participate in teleconference. 5) After starting conference, press Hold key to Hold local call without influencing others in conference. -
Page 69: Message
Enterprise IP Phone Using the Basic Call Functions button to dial out，when the people answer the call , he have been attended to the CONF. 5) Initiator can use private chart function to have a private chart with any member, press PriChat, choose any members in phone member list, and then press PriChat hot key, both sides enter into private chart mode, if there only 3 CONF members, both sides begin to private chart and the third party enter a Hold... - Page 70 Enterprise IP Phone Using the Basic Call Functions To view the voicemail via the Phone interface: 1) Press Menu->Messages->Voice Mail->View Voice Mail. 2) You can view the amount of the voice mail that includes new or old voice mail. 3) Choose the account and press the Connect button, then you are able to listen to your new and old messages.
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Page 71: Sms
Enterprise IP Phone Using the Basic Call Functions You can retrieve the SMS in the same way as Voicemail. To retrieve the SMS via Phone interface: 1) Press Menu->Messages->Text Message to enter the configuration interface. 2) Use the navigation hot key to highlight the options. You can read the message in the Inbox/ Sentbox / Outbox/ Draftbox. - Page 72 Enterprise IP Phone Using the Basic Call Functions To edit the message via Web interface: 1) Choose Phone->SMS 2) Enter the account information, target phone number, message content. 3) Press Send button to send out the message, or Cancel button to cancel the operation.
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Page 73: Using The Advanced Phone Functions
Enterprise IP Phone Using the Advanced Phone Functions Using the Advanced Phone Functions Account Setting Please refer to the previous part “Configuration and Registration” for the basic Account setting information. The following table lists the instruction of the field about the advanced Account Setting. -
Page 74: Tls
Enterprise IP Phone Using the Advanced Phone Functions TLS(Transport Layer Security), an IETF standards track protocol(RFC 5246), was based on the earlier SSL specifications developed by Netscape Corporation. If you make a call based on TLS and SRTP (Set the transport as TLS and the SRTP as On), the IP phone UI will display the connecting and ring back interface. -
Page 75: Network Setting
Enterprise IP Phone Using the Advanced Phone Functions Network Setting PC Port Setting Please refer to the previous part “Configuration and Registration” for the basic Network WAN setting information. The following table lists the instructions of the field about the Network PC Port Setting. Field Name Description If you select the Bridge mode, then the two Fast Ethernet ports... -
Page 76: Vlan Setting
Enterprise IP Phone Using the Advanced Phone Functions To configure PC Port settings via Phone interface: 1) Press Menu->Settings->Advanced Settings. 2) Enter the password required, scroll to Network option, then press Enter hot key, select PC port and press Enter hot key. 3) If you choose Bridge, it will return to the previous menu. - Page 77 Enterprise IP Phone Using the Advanced Phone Functions To configure VLAN settings via Phone interface: 1) Press Menu->Settings->Advanced Settings. 2) Enter the password required, scroll to Network option, then press Enter hot key, select VLAN and press Enter hot key. 3) Choose WAN Port, press Enter hot key.
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Page 78: Lldp
Enterprise IP Phone Using the Advanced Phone Functions LLDP The Link Layer Discovery Protocol (LLDP)is a vendor-neutral Layer 2 protocol that allows a network device to advertise its identity and capabilities on the local network. Enable LLDP function; the phone will go to switch to get related VLAN parameters automatically. - Page 79 Enterprise IP Phone Using the Advanced Phone Functions Webserver Type option, and then press Enter hot key again. 3) Press the navigation keys or Switch hot key to choose the transmission mode. 4) Press Save hot key to save the settings, or Back hot key to return to Webserver Type menu.
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Page 80: Maintenance Tasks
Enterprise IP Phone Using the Advanced Phone Functions Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone: User Mode Administrator Mode Administrator mode grants unlimited access to the phone configuration on both Web and Phone interface. User Mode is not able to access the settings on the Phone interface such as: Accounts, Network, Reset to Factory, other advance phone settings. -
Page 81: Reboot
Enterprise IP Phone Using the Advanced Phone Functions Reboot You should reboot the phone when you are challenged, e.g. after applying changes to the phone configuration. To reboot via Web interface: 1) Choose Upgrade->Basic. 2) Click Reboot button. 3) You are prompted to confirm the change, press OK to confirm the changes, press Cancel to cancel the operation. -
Page 82: Firmware Update
Enterprise IP Phone Using the Advanced Phone Functions To reset to factory via Web interface: 1) Choose Upgrade->Basic. 2) Click Reset button. 3) You are prompted to confirm the change, press OK to confirm the changes, press Cancel to cancel the operation. Note: If you confirm all current setting changes including contact list, call history, account settings, etc will be lost, you need to export the configuration first if you still want to... -
Page 83: Decryption
Enterprise IP Phone Using the Advanced Phone Functions 1) Go to Menu->Settings->Advanced Settings-> Auto Provision. 2) Enter the URL, User Name and Password. 3) Click the Save hot key to save the changes. Note: 1. Any power interruption during the following process will most likely lead to a flash memory error. -
Page 84: Zero-Sp-Touch
Enterprise IP Phone Using the Advanced Phone Functions Note: You can ask your system administrator for the decrypt password. Set AES Key via phone interface: 1) Go to Menu->Settings->Advanced Settings->Set AES Key. 2) Enter the Common AES and the MAC-oriented option. 3) Press the Save hot key to save the changes. -
Page 85: System Log Export
Enterprise IP Phone Using the Advanced Phone Functions Enter into zero-sp-touch interface, first a countdown interface come into view. 1) Not any operation or press cancel hot key, will enter idle interface. 2) Press status key enters into phone’s network interface, can search the internet. 3) Press OK key, enter a network setting interface, press next key enter an AutoP setting interface, enter the corresponding contents;... -
Page 86: Pcap Trace Export
Enterprise IP Phone Using the Advanced Phone Functions PCAP Trace Export The PCAP Trace used to record the date transport of your IP phone. If there are any errors happened in your phone, you can export the PCAP trace and send to your system administrator for diagnosis. -
Page 87: Dss Keys Configuration
Enterprise IP Phone Using the Advanced Phone Functions DSS keys Configuration The phone has 10 DSS keys which are able to set up to 35 functions per key. The following list shows the functions you can set on the DSS keys and provides a description for each function. -
Page 88: Conference
Enterprise IP Phone Using the Advanced Phone Functions Note: 1. Quick access features like Intercom and Voicemail must first be configured on your PBX in order to work on your phone. See your system administrator for more information. 2. Users can also connect EXP38/EXP39 to extend the DSS keys to 38 or more. Conference You are allowed to configure the DSS key to be used as a conference key while remaining in the current call. -
Page 89: Hold
Enterprise IP Phone Using the Advanced Phone Functions 3) Press Confirm button to save the changes Hold The key can be configured as a hold key. You can use this key to hold and retrieve a call during the conversation. To assign the key as Hold: 1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you want to make the assignment, there is a pull-down menu in the Type field,... -
Page 90: Sms
Enterprise IP Phone Using the Advanced Phone Functions choose Call Return from the list. 2) Press Confirm button to save the changes. When the key is configured as SMS key you are allowed to access SMS quickly by pressing this key. To assign the key as SMS: 1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you want to make the assignment, there is a pull-down menu in the Type field,... -
Page 91: Dtmf
Enterprise IP Phone Using the Advanced Phone Functions 3) In the "Line" field, select a line for which to apply this key. 4) Press Confirm button to save the changes. DTMF You are allowed to send out the desired DTMF number during the conversation. The number needs to be set in advance. -
Page 92: Intercom
Enterprise IP Phone Using the Advanced Phone Functions Intercom You can configure the key for Intercom mode and is useful in an office environment as a quick access to connect to the operator or the secretary. To assign the key as Intercom: 1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you want to make the assignment, there is a pull-down menu in the Type field, choose Intercom from the list. -
Page 93: Url
Enterprise IP Phone Using the Advanced Phone Functions Please refer to “LED Instruction” for more details about the LED status in different situation. Note: In the Web interface, you can also set the pickup number to active the pickup function. For example, if you set the BLF number as 212, and the pickup number is *83, then when there is an incoming call to 212, press the BLF key, it will call out the *83 automatically to pickup the incoming call on 212. -
Page 94: Private Hold
Enterprise IP Phone Using the Advanced Phone Functions 1) Choose Phone->DSS Key->Memory Key, choose one of the keys you want to make the assignment, there is a pull-down menu in the Type field, choose Public Hold from the list. 2) Press Confirm button to save the changes. Private Hold The key can be configured as a private hold key. -
Page 95: Group Pick Up
Enterprise IP Phone Using the Advanced Phone Functions 1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you want to make the assignment, there is a pull-down menu in the Type field, choose XML Group from the list. 2) In the Line field, choose a remote phone book to specify the record, so you must configure the remote phone book at first. -
Page 96: Xml Browser
Enterprise IP Phone Using the Advanced Phone Functions choose Record option from the list. 2) Press Confirm button to save the changes. Xml Browser Xml browser is a simple browser function, which is based on xml language and http/https service, users can use tools such as php, javascript, etc., accordance with the established syntax, to generate server-side functions dynamically to meet the needs of the user xml file, and then downloaded it to sip phone by http/https, so as to realize a simple browser features. -
Page 97: Url Record
Enterprise IP Phone Using the Advanced Phone Functions 3) Press Confirm button to save the changes. URL Record During the conversation, pressing the type of DSS key, and then follow the voice prompts to achieve the call recording capability. 1) When you are on the conversation, pressing the DSS key to start the recording process in the current Call. -
Page 98: Prefix
Enterprise IP Phone Using the Advanced Phone Functions To set BLF List via web interface: 1) Choose Account->Advanced-> BLF List URI, enter the BLF List URI. 2) Then enter the BLF List Code in the BLF List Code field. 3) Click the Confirm button to save. To assign the key as BLF List: 1) Choose Phone->DSS Key->Memory Key, choose one of the keys you want to make the assignment, there is a pull-down menu in the Type field, and choose... -
Page 99: Local Group
Enterprise IP Phone Using the Advanced Phone Functions Presses DSSKEY again enter to the ACD Status page, choose Available/Unavail to change the status. You can also press LogOut hot key to logout. When you status is Available, the calls will be directed to your phone. Or the status is unavailable, the calls will not be directed to your phone。... -
Page 100: Tone Settings
Enterprise IP Phone Using the Advanced Phone Functions Tone Settings You can define the frequency and time period of all the following tones： Dial Ring Back Busy Congestion Call Waiting Dial Recall Record Info Stutter Message Auto Answer To edit the tone filed via Web interface: 1) Choose Phone->Tones. -
Page 101: Ring
Enterprise IP Phone Using the Advanced Phone Functions 3） Press Confirm button to save the changes, Cancel to cancel the changes. Ring Users can group your contacts, and then set the ringing tone for each group. To edit the Ring option via Web interface: 1) Choose Phone->Ring. - Page 102 Enterprise IP Phone Using the Advanced Phone Functions 2) Internal Ringer Text: To set group name. For example, family. 3) Internal Ringer File: To choose a special ring tone for the group. 4) Click the Confirm button to save the changes. - 96 -...
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Page 103: Trouble Shooting
Enterprise IP Phone Trouble Shooting Trouble Shooting I can not register to the server？ ？ ？ ？ 1) Check the IP address. If you set your WAN port in DHCP mode, please make sure that your DHCP server is on. 2) Check your gateway. - Page 104 Enterprise IP Phone Trouble Shooting You could edit the SMS in the Menu-> Messages->Text Messages. Note: Make sure that the SIP server you have registered supports SMS function. How to update the firmware? 1) Enter the webpage of your phone, go to Upgrade, then you can find the option” Select and Upgrade Firmware”...
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