Technical; Upport And Service; Electronic Support; Www - IBM OPTIONS ATM OC-3c User Manual

T
ECHNICAL
E
This appendix provides contacts for help if you have
questions about the IBM 8271 Nways Ethernet LAN
Switch products or if the IBM 8271 Nways Ethernet
LAN Switch products are not working correctly. It
also explains how to access the IBM electronic sites
to obtain the latest versions of microcode and
release notes.

Electronic Support

This section explains how to access the IBM elec-
tronic site to obtain the latest version of microcode,
drivers, and software by using the Internet World
Wide Web, FTP, or the IBM BSS.

WWW

http://www.networking.ibm.com/
This is the IBM Networking home page. From here,
you can access product announcements, publica-
tions, and other information regarding hardware
and software updates, and a technical support infor-
mation database. The direct path to the support
area is:
http://www.networking.ibm.com/
nes/neshome.html

FTP

lansupport.raleigh.ibm.com
S
UPPORT AND

IBM Bulletin Board System

Voice Support

S
ERVICE
Using a modem you can access the IBM BSS to
obtain the latest versions of software. Set your
modem and communications software to:
3
8 data bits
3
no parity
3
1 stop bit
Dial one of the following numbers:
3
United States: (919) 517-0001
3
Toronto (905) 316-4255
3
Vancouver: (604) 664-6464
3
Montreal: (514) 938-3022
IBM Network Hardware support: 1-800-772-2227.
Follow the menu prompts for Network Hardware.
For support outside of the United States, please
contact your IBM marketing representative or IBM
reseller.