Replacing The Sheet Separators; Clearing Media Jams - Rena MACH 5 Operation Manual

SECTION 5
MAINTENANCE

Replacing the Sheet Separators

The sheet separators (90-103-09) insure separation of the pieces as they are being fed. If you experience
double sheet feeding and cannot adjust the separators to prevent this, replace the separators.
Replacing the sheet separators is not difficult; however if you don't feel confident about doing this
yourself; please contact your technical support person.
1. Turn OFF the printer. If the printer is on; press the ON/OFF button to power-down the print engine.
Wait about 45 seconds until the system shuts down (all control panel lights will go off), then turn
off the Main Power Switch.
WARNING! If this power-down process is not followed; ink color mixing and printhead nozzle
clogging may result.
2. Unplug the power cable from the printer.
3. To gain access to the separators; loosen the Side Guide Locking Knobs and move the both Media
Side Guides to their maximum outer positions.
4. Loosen the Separator Locking Screws, then raise and lock each sheet separator at its upper position.
5. Remove the screw [A] and the separator cover [B]. Then
remove the separator [C] by gently prying it out of the
holder. Repeat for all four sheet separators.
CAUTION: Be careful that you don't drop the screws into
the printer during this process.
6. Install a new separator. Install the separator cover and
secure with the screw. Repeat for all four separators.
CAUTION: Don't over-tighten the screw or you will bend
the separator cover.
7. Readjust the Sheet Separators and Media Side Guides to
accommodate your media. Refer to the section titled "Setting up the Feed" for details.

Clearing Media Jams

When the printer detects a media feed problem, it will stop automatically.
Depending on where the media stops; the message "PAPERPATH_PAPERJAM" or
"PAPERPATH_FEED_TIMEOUT" will be displayed in the Toolbox.
Once the jam has been removed from the system and the print engine is closed; press the PAPER/RESUME
button on the control panel or press the Clear Error button in the Toolbox to continue printing.
Some possible causes for jamming are:
1. Feeding more than one piece of media at a time (double-feeding), due to improper sheet separation
adjustment, improper media loading, or nested media (envelopes that are caught under the flap of
another envelope or stick to one another).
2. Damaged media, such as dog-eared (turned down corners), curled or bowed media.
3. Media that is not stiff enough may not be usable. Media that meets Postal stiffness requirements for
automated feeding is acceptable in the Digital Color Printer. Tip: Try removing the PPS spacers.
4. Media that is too thick for the printer.
5. Media that is too wide for the printer or media that skews as it travels through the printer.
6. Media that is too short in length (below 4.125" in length).
7. Media that has colors on the underside; which pass over the Paperpath Exit sensor.
Tip: If you are getting a paper jam message, but you are not seeing a physical jam. Clean the Paperpath
and Feed sensors. If the issue continues try selecting the "Ignore Exit Sensor" feature in the Toolbox.
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