Brother MFC-J6920DW Basic User's Manual page 125

Error Message
Paper Jam [Front,Rear]
Paper Jam [Rear]
Paper tray not
detected
Cause
The paper is jammed in the machine. Remove the jammed paper by
More than one sheet of paper was
placed in the manual feed slot.
—OR—
Another sheet of paper was placed in
the manual feed slot before the
Touchscreen showed
Put paper in Manual Feed Slot,
and then Press [OK].
The paper is jammed in the machine. Remove the jammed paper by
Paper dust has accumulated on the
surface of the paper pick-up rollers.
The paper tray is not completely
inserted.
Paper or a foreign object has
prevented the paper tray from being
inserted properly.
Troubleshooting
Action
following the steps in Printer jam or
paper jam on page 121.
Make sure the paper guides are set to
the correct paper size. DO NOT
extend the paper tray when you load
A5 or smaller size paper.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine. (See
Additional paper jam clear operations
on page 125.)
Do not put more than one sheet of
paper in the manual feed slot at any
one time. Wait until the Touchscreen
shows
Put paper in Manual Feed Slot,
and then Press [OK]. before you
feed the next sheet of paper in the
manual feed slot.
Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 121.
following the steps in Printer jam or
paper jam on page 121.
Make sure the paper guides are set to
the correct paper size. DO NOT
extend the paper tray when you load
A5 or smaller size paper.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine. (See
Additional paper jam clear operations
on page 125.)
Clean the paper pick-up rollers.
(See Advanced User's Guide:
Cleaning the paper pick-up rollers.)
Slowly push the paper tray
completely into the machine.
Pull the paper tray out of the machine,
and remove the jammed paper or
foreign object. Slowly push the paper
tray completely into the machine.
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