Brother MFC-J6920DW Basic User's Manual page 123

Error Message
No Paper Fed
No Paper Fed #1
No Paper Fed #2
No Response/Busy
Out of Fax Memory
Cause
The machine is out of paper, or paper
is not correctly loaded in the paper
tray.
The paper tray was not fully inserted. Remove the paper tray and re-install
The paper was not inserted in the
centre position of the manual feed
slot.
The Jam Clear Cover is not closed
correctly.
Paper dust has accumulated on the
surface of the paper pick-up rollers.
The paper is jammed in the machine. Remove the jammed paper by
The number you dialled has not
answered or is busy.
The fax memory is full.
Troubleshooting
Action
Do one of the following:
 Refill the paper in the paper tray,
and then press OK on the
Touchscreen.
 Remove and reload the paper,
then press OK on the
Touchscreen. (See Loading
paper and other print media
on page 22.)
it until it locks into place, and then
press OK on the Touchscreen.
Remove the paper and re-insert it in
the centre of the manual feed slot,
and then press OK on the
Touchscreen. (See Loading paper in
the manual feed slot on page 35.)
Make sure the Jam Clear Cover is
closed evenly at both ends. (See
Printer jam or paper jam
on page 121.)
Clean the paper pick-up rollers.
(See Advanced User's Guide:
Cleaning the paper pick-up rollers.)
following the steps in Printer jam or
paper jam on page 121.
If this error occurs often during
2-sided copying or 2-sided printing,
the paper feed rollers may be stained
with ink. Clean the paper feed rollers.
(See Advanced User's Guide:
Cleaning the paper feed rollers.)
Verify the number and try again.
Do one of the following:
 Clear the data from the memory.
To gain extra memory, you can
turn off Memory Receive.
(See Advanced User's Guide:
Turning off Memory Receive
operations.)
 Print the faxes that are in the
memory. (See Advanced User's
Guide: Printing a fax from the
memory.)
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