Wi-Fi Problems; Add Missing Commands To Your Harmony Ultimate; Harmony Ultimate Is Not Detected By My Computer; Devices Do Not Respond To Harmony Ultimate - Logitech Ultimate User Manual

Wi-Fi problems

If you are having trouble getting your Harmony Ultimate to communicate with your Wi-Fi network, please read the
Harmony Ultimate Not Able to Connect to Wi-Fi

Add missing commands to your Harmony Ultimate

If your remote control buttons are not working properly, you can teach functions to the buttons individually using
MyHarmony. For more information, see Customizing buttons and on-screen commands.

Harmony Ultimate is not detected by my computer

If you've connected your Harmony Ultimate but it does not appear to be connected, try the following steps. After
each step, try plugging in the device again.
1. Ensure that the USB cable is plugged into your computer and into your Harmony Ultimate. While it will
successfully be able to charge, the Harmony Ultimate will not be detected when connected to your
computer through the charging cradle.
2. Ensure that you are not connecting through a USB hub. If you are, connect the cable directly to a
computer USB port.
3. Unplug the USB cable from your computer, and plug it in again. Unplug the USB cable from your
Harmony device, and plug it in again.
4. Restart your remote by holding the Off button pressed for 15 seconds
5. Completely close your browser, start your browser again, and return to MyHarmony.
6. Plug the USB cable into a different USB port of your computer.
7. Disable any anti-virus, firewall, or pop-up blocker programs.
8. Restart your computer.
9. Try using a different computer to connect the Harmony device.

Devices do not respond to Harmony Ultimate

There are a number of reasons why Harmony Ultimate may not be able to control your devices after setup. The
Logitech Harmony Ultimate
4. Select the Remote only option.
Once you have set up your remote like
this, the remote will prompt you to
keep it pointed at your devices until it
finishes sending commands.
There is electrical Turn off power to possible sources of
interference from interference and try again.
Wi-Fi, Bluetooth, a
microwave oven, a
cordless telephone,
or some other
device.
The incorrect Verify the manufacturer and model
manufacturer or number to make sure it is correct in
model number was your Harmony setup.
entered for the
device
FAQ.
responding.
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