Wi-Fi Problems; Add Missing Commands To Your Harmony Smart Control; Hub Is Not Syncing To The Harmony App - Logitech Harmony User Manual

I want to add a new
Activity or change
how an Activity is
defined
The right devices turn
on but the
play/stop/other
buttons don't
operate the device.
One or more devices
does not respond to
the Harmony system

Wi-Fi problems

If you are having trouble getting your Harmony Smart Control to communicate with your Wi-Fi network, please read
the Harmony Smart Control Not Able to Connect to Wi-Fi

Add missing commands to your Harmony Smart Control

If your remote control buttons are not working properly, you can teach functions to the buttons individually using
MyHarmony. For more information, see Customizing buttons and on-screen commands with MyHarmony.

Hub is not syncing to the Harmony app

If you cannot sync with the Hub, you may need to sync the Hub using MyHarmony.
1. Ensure that you are not connecting the Harmony Hub to your computer through a USB hub. If you are,
connect the cable directly to a computer USB port.
2. Unplug the USB cable from your computer, and plug it in again. Unplug the USB cable from your
Harmony device, and plug it in again.
3. Completely close your browser, start your browser again, and return to MyHarmony.
4. Plug the USB cable into a different USB port of your computer.
5. Disable any anti-virus, firewall, or pop-up blocker programs.
6. Restart your computer.
Logitech Harmony Smart Control
Accurate device Follow the steps for Customizing Activity
operation buttons
information was not
available for your
device
There is a physical
obstruction
between your
remote and your
hub
There is electrical
interference from
Wi-Fi, Bluetooth, a
microwave oven, a
cordless telephone,
or some other
device.
The incorrect
manufacturer or
model number was
entered for the
device
Go to MyHarmony and follow the
steps for Adding Activities or
Changing Activity settings
Remove any physical obstructions or
change how your hub assignments
control your devices.
Turn off power to possible sources of
interference and try again.
Verify the manufacturer and model
number to make sure it is correct in
your Harmony setup.
FAQ.
42
Changing hub
assignments