Troubleshooting Problems With Your Harmony One - Logitech Harmony One+ User Manual

Troubleshooting problems with your Harmony One+

In this section, you'll find some commonly reported issues and the suggested solutions.
These solutions may help you fix problems you're experiencing. If you still cannot fix
the problem, refer to
The TV doesn't go to the right input when starting activities .
• From My Harmony, check your activity to ensure it is set up to use the correct
input for your TV. Next, check that the inputs are in the correct order so
the Harmony One+ can cycle through each input.
When you try to add a new TV to your account, you get a message
informing you that you haven't entered the correct model number .
• The model number for many devices can be found on the front of the device.
If it isn't there, it might be on a label on the back, bottom, or side of the device.
The model number shouldn't be confused with the serial number for the device,
or the model number of the device's remote control, as many different devices
by a manufacturer can share the same remote.
If you can't find a device's model number, you can use the device's original
remote to teach its commands to your Harmony remote. For more information,
see Teaching commands using your old remote
The On Demand command isn't on the Harmony One+ for
the Watch TV activity.
• You can map the command to any unused button on the Harmony One+ or on
the remote's screen. The command is likely in our database, but wasn't mapped
to the activity. If we're missing the command, the Harmony One+ can learn it
from your original remote. For more information, see
your old remote
My Harmony is unable to communicate with the Harmony One+ .
• Ensure that the USB cable is plugged into your computer and into your remote.
Ensure that you are not connecting through a USB hub. If you are, connect the
cable directly to a computer USB port. Unplug the USB cable from your computer,
and plug it in again. Unplug the USB cable from your remote, and plug it in
again. Close your browser, start your browser again, and return to My Harmony.
Plug the USB cable into a different USB port of your computer. Disable any anti-
virus, firewall, or pop-up blocker program. Restart your computer.
Getting help with your Harmony One+
on page 15.
LOGITECH HARMONY ONE+ USER MANUAL
on page 18.
on page 15.
Teaching commands using
17