Troubleshooting; Setup Problems - Logitech Ultimate User Manual

Troubleshooting

Setup problems

Once you complete the setup process through MyHarmony, your Harmony Ultimate remote control should work
properly to control your devices. Here are common troubleshooting tips. If you do not find the solution to your
problem here, the Harmony Ultimate
issues. Refer to the Support section for more information.
Symptom
I tap an Activity and
one or more devices
does not turn on
My devices turn on
but the wrong input
is selected
Logitech Harmony Ultimate
user community
Possible Cause Solution
The remote is out of Use
sync with your synchronization.
devices
By default all Remove any physical obstructions or
devices are assigned reposition the mini blasters and try
to the hub and again. If that doesn't solve the problem,
blaster. If one or use
more of your synchronization.
devices needs to be
controlled by the
remote you will
need to assign it to
remote
The inter-device Set the inter-device delay time to a
delay time is too longer interval. Refer to Change delays.
short
The power on delay Change the delay time using your
for your device is remote or with MyHarmony
too short
The wrong device Make sure you entered the correct
information is being brand and model numbers for your
applied devices.
The wrong input Correct the input settings using your
was selected for remote by following the steps in the
that Activity during Activities section, or in MyHarmony by
configuration following the steps in Changing Activity
and online support articles
Help or Activity tutorials
Help or Activity tutorials to restore
51
can also help troubleshoot unique
See Also
to restore Harmony Ultimate
On-Remote Help
Harmony Ultimate
On-Remote Help
Position the hub and
set up hub
assignments
correctly for your
setup
Harmony Ultimate
doesn't switch
between activities
without using the
Help feature
Change delays
Harmony Ultimate
activities do not
work when first
powering on devices
Changing the inputs
of an activity on the
Harmony Ultimate