Troubleshooting Problems With Your Harmony One - Logitech 915-000035 - Harmony One Advanced Universal Remote Control User Manual

Troubleshooting problems with your Harmony One

In this section, you'll find some commonly reported issues and the suggested solutions.
These solutions may help you fix problems you're experiencing. If you still cannot fix the
problem, refer to Getting help with your Harmony
The TV doesn't turn on when starting an Activity, but using the Help
button on the remote fixes the issue.
•
The TV doesn't go to the right input when starting Activities.
•
When pressing buttons in an Activity, the remote sends the command
twice.
•
When you try to add a new TV to your account, you get a message
informing you that you haven't entered the correct model number.
•
Try increasing the Inter-Device Delay
commands are sent too close together for different devices and
need to be spaced out more.
Using the Harmony Remote Software, check your Activity to ensure
the Activity is set up to use the correct input your TV needs to
be set on to get a picture. Next, check that the inputs are in the
correct order for the Harmony One to know how to cycle through
each input. If you're still experiencing trouble, try raising the
Device and Input Delays
Try lowering the repeats for the device that is receiving the
command. You can do this by using the troubleshoot option in the
Harmony Remote Software.
The model number for most devices can be found on the front of
the device. If it isn't there, it can be found on a label on the back
or bottom of the device. The model number shouldn't be confused
with the serial number or the model number of the device's remote
control, as many different devices by a manufacturer can share the
same remote.
One.
for your television. Sometimes
for your TV.
Inter-
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