Ford B-MAX Owner's Manual page 263

Issue
A lot of back- The audio control
ground noise settings on your cell
during a phone phone may be affecting
call. SYNC performance.
During a call, I
can hear the
Possible cell phone
other person
malfunction.
but they cannot
hear me.
This is a cell phone-
dependent feature.
SYNC is not
able to down-
load my phone-
Possible cell phone
book.
malfunction.
The system
says "Phone-
book down-
loaded" but my Limitations on your cell
SYNC phone- phone's capability.
book is empty or
is missing
contacts.
I am having This is a cell phone-
trouble dependent feature.
connecting my
Possible cell phone
cell phone to
malfunction.
SYNC.
B-MAX (CB2) Vehicles Built From: 25-06-2012, Vehicles Built Up To: 31-12-2013
SYNC
Cell phone issues
Possible cause
261
Possible solution
Refer to your device's manual about audio
adjustments.
Try switching off your cell phone, resetting
it or removing the battery, then trying again.
Make sure that the microphone for SYNC
is not set to off.
Check your cell phone's compatibility.
Try switching off your cell phone, resetting
it or removing the battery, then trying again.
Try pushing your phonebook contacts to
SYNC by selecting the option to add.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC.
Try pushing your phonebook contacts to
SYNC by selecting the option to add.
If the missing contacts are stored on your
SIM card, try moving them to your cell
phone's memory.
Remove any pictures or special ring tones
associated with the missing contact.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC.
Check your cell phone's compatibility.
Try switching off your cell phone, resetting
it or removing the battery, then trying again.