Ford B-MAX Owner's Manual page 267

Issue
You may not be saying
the name exactly as the
system saved it.
Contacts in your phone-
book may be very short
and similar or they may
contain special charac-
ters.
Your phonebook
contacts may be in
capital letters.
The SYNC voice
control system
You may be saying the
is having trouble
foreign names using the
recognizing
currently selected
foreign names
language for SYNC.
stored on my
cell phone.
The SYNC voice
control system
is having trouble
recognizing
You may be saying the
foreign tracks,
foreign names using the
artists, albums,
currently selected
genres and
language for SYNC.
playlist names
from my media
player or USB
flash drive.
B-MAX (CB2) Vehicles Built From: 25-06-2012, Vehicles Built Up To: 31-12-2013
SYNC
Voice command issues
Possible cause
265
Possible solution
Make sure you are saying the name exactly
as the system saved it. For example, if the
contact name is Joe Wilson, say "Call Joe
Wilson".
The system works better if you list full
names such as "Joe Wilson" rather than
"Joe".
Do not use special characters such as 123
or ICE as the system does not recognize
them.
If the contacts are in capital letters, you
have to spell them. JAKE requires you to
say "Call J-A-K-E".
SYNC applies the phonetic pronunciation
rules of the selected language to the
contact names stored on your cell phone.
Helpful Hint: You can select your contact
manually. Press PHONE. Select the option
for phonebook and then contact name.
Press the soft-key option to hear it. SYNC
will read the contact name to you, giving
you some idea of the pronunciation it is
expecting.
SYNC applies the phonetic pronunciation
rules of the selected language to the names
stored on your media player or USB flash
drive. It is able to make some exceptions
for very popular artist names (for example,
U2) such that you can always use the
English pronunciation for these artists.