Ford B-MAX Owner's Manual page 265

Issue
I am having
trouble Possible device malfunc-
connecting my tion.
device.
SYNC does not
recognize my
This is a device limitation.
device when I
start my vehicle.
This is a device-
Bluetooth audio
dependent feature.
does not
The device is not
stream.
connected.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC does not
recognize music
The file may be
that is on my
corrupted.
device.
The song may have
copyright protection that
does not allow it to play.
When I connect
my iPhone or
iPod Touch
through the
USB and
This is a device limitation.
Bluetooth Audio
at the same
time, I some-
times do not
hear any sound.
B-MAX (CB2) Vehicles Built From: 25-06-2012, Vehicles Built Up To: 31-12-2013
SYNC
USB and media issues
Possible cause
263
Possible solution
Try switching off the device, resetting it or
removing the battery, then trying again.
Make sure you are using the manufacturer's
cable.
Make sure correctly insert the USB cable to
the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
Make sure you connect the device to SYNC
and press play on your device.
Make sure that all song details are popu-
lated.
Try replacing the corrupt file with a new
version.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
From the iPhone or iPod Touch music now
playing screen, select the audio device
airplay icon at the very bottom of your
iPhone or iPod Touch screen.
To listen to the iPhone or iPod Touch
through Bluetooth Audio, select SYNC.
To listen to the iPhone or iPod Touch
through USB, select Dock Connector.