Performing Remote Diagnostics Over A Telephone Line - VeriFone Omni 3200 Reference Manual

Performing Remote Diagnostics Over a Telephone Line

Performing Remote Diagnostics
You initiate remote diagnostics from the terminal. To do this, you
must first enter System Mode, and then press the [8] key. The
terminal dials the diagnostic computer and connects to the diagnostic
function. At this point, the diagnostic computer assumes control of
the session.
The computer sends commands to the terminal and the terminal
responds by sending data which the remote computer then interprets.
This data consists of statistical counts of a wide range of terminal
operations.
When the remote diagnostic session is completed, the following
events occur:
1. The host computer ends the telephone connection,
2. The remote diagnostic procedure running on the Omni 3200
terminal ends, and
3. The terminal exits System Mode and the application is restarted.
Setting Up the Diagnostic Computer
To perform remote diagnostics of an Omni 3200 terminal, the
following requirements must be met on the diagnostic computer:
• It must be running the Omni 3200 diagnostics program.
• It must be ready to receive a telephone request via modem from
the Omni 3200 terminal.
Remote Diagnostics and Debugging
105