Answering Calls; Placing A Call On Hold; Transferring Calls; Transferring With Camp-On - Samsung OfficeServ SMT-i5210 User Manual

ANSWERING CALLS

OUTSIDE/INTERNAL/VOICE ANNOUNCE CALLS
three types of calls:
• Lift the handset or press the Speaker button to answer on Speakerphone.
• Hang up the handset when the call is completed.
NOTE: The volume can be adjusted at any time by pressing the up and down but-
tons on your navigation button.

PLACING A CALL ON HOLD

Calls can be placed on System Hold or Exclusive Hold. A call placed on System
Hold can be picked up from any extension. Calls placed on Exclusive Hold can only
be picked up from the extension that placed them on hold.
SYSTEM HOLD
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To place a call on hold:
• Press the Hold button. The Call button will flash green at your telephone.
• To take the caller off hold, press that button and the red flashing light will go
steady red again.
• Resume conversation.
EXCLUSIVE HOLD
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To place a call on hold at your telephone so that other
users cannot answer it:
• Press the Hold button twice.The call button will flash green at your telephone.
• To retrieve the call, press the flashing red line button or press the line button
a third time.
NOTE: Internal calls are always placed on exclusive hold.

TRANSFERRING CALLS

You can transfer a call by notifying the party to which the call is being transferred
or without notification.
• While on a call, press the Transfer button then dial an extension number.
• Confirm you hear a ringback tone.
• Wait for the called party to answer and announce the call (optional).
• Replace the handset.
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TRANSFERRING WITH CAMP-ON

When you transfer a call to another station and receive a busy signal, you can
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To answer these
camp the call on to this station. Hang up when you hear the busy signal.The called
party is alerted that a call is waiting.
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NOTE:

CALL WAITING

If an outside call is camped-on to your phone or another station is camped-on to
you:
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NOTE:

CONFERENCE CALLS

To make a conference call while engaged in a conversation:
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NOTE:
To drop a party from your conference call:
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Call another internal station.
When receiving a busy tone, press the Func. soft button.
Scroll to Camp On and press OK button (here ringback tone).Wait for party to
answer the call.
If you receive No More Calls tone, that station has no button available to
receive another call. Press Transfer to return to the caller.
Your keyset rings and the call that is waiting (camped-on) flashes red.
Press the flashing button to answer; the other call is put on hold automatical-
ly if your station has the Automatic Hold feature set. If not, you must press
Hold and then the flashing button or finish the first call and hang up; the wait-
ing call will ring.
Lift the handset or press the Speaker button to answer.
Intercom calls will not go on Automatic Hold.
Press the Conference button and receive conference tone.
Make another call, either intercom or outside, press the Conference
button and receive conference tone.
Make another call or press the Conference button to join all parties. You can
conference up to five parties (you and four others).
Repeat the last step until all parties are added.
Hang up to leave the conference call.
When attempting to add another party to the conference and you
are not able to reach the desired person, hang up. Simply press the
Conference button again to return to the previous conversation.
Press the Conference button and dial the extension or line number that is to
be dropped.
Press the Conference button again to reestablish the conference.
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