Answering Calls; Outside/Internal/Voice Announce Calls; Placing A Call On Hold; System Hold - Samsung iDCS 28D Quick Reference Manual

ANSWERING CALLS

OUTSIDE/INTERNAL/VOICE ANNOUNCE CALLS

To answer these three types of calls:
! Lift the handset or press the
you are automatically connected to the ringing call.
! Replace the handset or press the
NOTE: If a call is flashing at your telephone but not ringing, you must press the flashing
button to answer. The volume can be adjusted at any time by pressing the up and down
arrow keys on your navigation button.

PLACING A CALL ON HOLD

SYSTEM HOLD

Calls can be placed on
Exclusive Hold can only be picked up from the extension that placed them on hold. A call
placed on System Hold can be picked up from any extension.
SYSTEM HOLD
To place a call on hold:
! HOLD
Press the button. The call will flash green at your telephone.
!
To take the caller off hold, press that button and the green flashing light will go
steady green again.
! Resume conversation.

EXCLUSIVE HOLD

To place a call on hold at your telephone so that other users cannot answer it:
HOLD
!
Press the twice. The call will flash green at your telephone.
! To retrieve the call, press the flashing green line button or press the
a third time.
NOTE: Internal calls are always placed on exclusive hold.

TRANSFERRING CALLS

You can transfer a call by notifying the party to which the call is being transferred, or transfer
a call without notification (blind transfer).
TRANSFER
! While on a call, press the
transfer hold.
! Dial the extension number for the party receiving the transferred call.
! Wait for the called party to answer and announce the call, or simply hang up
without announcing.
! Replace the handset to complete the transfer.
ANS/RLS SPEAKERPHONE
key to answer on
ANS/RLS
key when the call is completed.
EXCLUSIVE HOLD.
or Calls placed on
button. Your call is automatically put on
3
The three keys below the display are substitutes for dedicated feature keys and access codes.
Pressing one of these keys has the same effect as pressing a programmable key. These keys
are called soft keys, as their functions are not fixed. They change to present you with the
best options for that call condition. The use of soft keys allows the programmable keys to be
and
used for more
SCROLL
The
a specific procedure. Press this key once while in the idle state to view the three main
categories available.
ANSWER (ANS):
OTHER:
Guides you through features other than making or answering calls.
CALL:
Guides you through the options to make a call.
Select one of the main categories:
SCROLL
key to display additional options available under each of the three main categories.
!
The symbol displayed as the last character on the lower line of the display indicates that
there are more options available. Press the
User instructions will be displayed in lower case letters. Options assigned to soft keys will be
displayed in upper case letters.
SPEAKER/RECEIVER VOLUME
Press the up (
HOLD
button
volume.
RINGER VOLUME
Press the up (
telephone is ringing.

INTERACTIVE DISPLAY KEYS

DSS
and speed dial keys.
key is used to display option available to the user at a particular time or during
201: STN NAME
CALL OTHER ANS
Guides you through the options to answer calls.
CALL, OTHER, OR ANS (ANSWER).
SCROLL

OTHER FEATURES AND FUNCTIONS

) or down ( ) arrow buttons during a conversation to raise or lower
" #
) or down ( ) arrow buttons to adjust the ringer volume while the
" #
8
Press the
key to display these additional options.