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Viola Systems Arctic User Manual

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Arctic User's Manual
Arctic GPRS Router (2270)
Version 1.5.7
June 2008

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Summary of Contents for Viola Systems Arctic

  • Page 1 Arctic User’s Manual Arctic GPRS Router (2270) Version 1.5.7 June 2008...

  • Page 2: Copyright And Trademark

    User’s Manual Copyright and Trademark Copyright  2004-2008, Viola Systems Ltd. All rights to this manual are owned solely by Viola Systems Ltd. (referred elsewhere in this User’s Manual as Viola Systems). All rights reserved. No part of this manual may be transmitted or reproduced in any form or by any means without a prior written permission from Viola Systems.

  • Page 3: Disclaimer And Revisions

    Viola Systems. Viola Systems has attempted to verify that the information in this manual is correct with regard to the state of products and software on the publication date of the manual. We assume no responsibility for possible errors which may appear in this manual.

  • Page 4: Declaration Of Conformity

    Manufacturer’s Address: Lemminkäisenkatu 14-18 B FIN-20520 Turku Finland declares that this product: Product Name: Arctic GPRS Router conforms to the following standards: EMC: EN 55022 Emission Test (Class A) 1. Radiated Emissions (30-1000MHz) 2. Conducted Emissions (0.15-30MHz) EN 50082-1 Immunity Test 1.

  • Page 5: Warranty And Safety Instructions

    Viola Systems manufactured hardware or software could lead directly to death, personal injury, or severe physical or environmental damage.

  • Page 6: Table Of Contents

    Setting of the IP Address Using an HTML Browser..............17 4. Arctic Configurator Tool ........................19 Login to Arctic Configurator ..................... 19 General Usage of the Arctic Configurator ................19 5. Arctic Software Configuration ......................21 System Menu ........................... 21 Network Menu ..........................

  • Page 7: Introduction

    Manual are referred to as Arctic, unless otherwise mentioned. This manual provides introductory information as well as detailed instructions on how to set up and manage the Arctic as part of a network environment. It is intended for anyone involved in installing and managing Arctic devices. It is assumed that the reader of this manual is familiar with basic working principles of Internet technology.

  • Page 8: The Arctic Platform

    User’s Manual The Arctic Platform The Arctic platform utilizes a number of wireless or fixed line interfaces depending on your specific requirements. Arctic is a customizable technology allowing users to develop solutions for their own applications. Arctic devices have been designed to withstand the requirements of extreme environments and industrial use.

  • Page 9: Physical Interfaces

    LEDs which indicate the status of the device. Front Panel Description The front panel of the Arctic GPRS Router consists of the following connectors and switches: 1. Power supply connector 2. Power switch 3. Console serial port (RS1) 4.

  • Page 10: Power Supply Connector

    User’s Manual The Arctic has rails to enable wall or rack mounting. The front panel contains slots for nuts or other mounting accessories (optional) in order to gain access to these rails. Power Supply Connector The Arctic has a 10 – 26 VDC power supply connector shown below: Pin 1 is positive (+) Pin 2 is negative (–)

  • Page 11: Side Panel Description

    Side Panel Description The side panel of the device contains all LEDs which are used to indicate the status of the Arctic. The LEDs are numbered from 1 to 10 starting from the rear panel side. A detailed description of each LED...

  • Page 12: Back Panel Description

    User’s Manual Back Panel Description The Arctic GPRS Router has an antenna connector and a slot for a SIM card on the back panel. 1. FME connector for an antenna. 2. SIM Card slot. Note: It is recommended NOT to insert or remove the SIM card while the GPRS module is in operation.

  • Page 13: Product Information Label

    User’s Manual Product Information Label The product information label on the underside of the Arctic contains the following information: 1. Product type 2. Serial number 3. MAC address. The Ethernet address (MAC address) of the unit is printed on the product label (see below). Each address code starts with the digits “00:06:70”, but the remaining six digits are unique for each unit.

  • Page 14: Getting Started

    Installation of the Arctic The Arctic can be installed horizontally on a flat surface e.g. on a desk or a rack. When installing Arctic models with wireless connectivity options it should be remembered that high- frequency radio waves need to be taken into account.

  • Page 15: Setting Of The Ip Address Using A Console

    4. Connect to Arctic using COM port and terminal program (Hyperterminal). Serial settings for console (RS1) are 19200-8-N-1 and none handshaking”. 5. Stop the PPCboot to get the “Arctic>” command prompt. Set the IP address and netmask using command “setenv”...
  • Page 16 User’s Manual 6. Save the setting with command “saveenv”. 7. Reboot the Arctic for the settings to take effect Note: Default gateway value (gatewayip) is usually set to zero (0) because GPRS or VPN is used as default router. Arctic GPRS Router...

  • Page 17: Setting Of The Ip Address Using An Html Browser

    This is the recommendable way to set up the network parameters. It is an easy-to-apply solution if the computer used for configuration has been properly configured. Follow the procedure listed below: 1. Connect to the Arctic using your HTML browser. The default IP address of the Arctic is “10.10.10.10” (netmask “255.0.0.0”).
  • Page 18 Commit (on bottom of page) to store the settings. 5. Reboot the Arctic for the settings to take effect. Note: Arctic default password is empty. Remember to set the password before connecting the Arctic device to a public network (Chapter 5). Arctic GPRS Router...

  • Page 19: Arctic Configurator Tool

    User’s Manual 4. Arctic Configurator Tool The Arctic Configurator is a tool which allows the user to manage the properties of the Arctic device by using a user-friendly, www-based interface. You only need a computer with an HTML browser and a working connection to the Arctic to be able to use the web configurator.
  • Page 20 Note that the values for the previous parameters are not saved to disk unless the Commit-button is pressed. The Reboot-button, as the name suggests, will reboot the Arctic. The Logout button will end the current session and return to the login-screen. Arctic GPRS Router...

  • Page 21: Arctic Software Configuration

    5. Arctic Software Configuration System Menu The System-menu contains items that are relevant to the Arctic board itself. It allows the user to view information about the system or the current executing environment and to set the date and time.
  • Page 22 DHCP server. When enabled, all other settings are disabled on this page. Host name – Sets the Arctic device hostname. This is important to set up correctly when using a Viola M2M Gateway and VPN. Every Arctic connected Viola M2M Gateway must have unique hostname.
  • Page 23 Maximum MTU value – MTU (Maximum transfer unit) for Dial-in connections. SSH-VPN Arctic has a VPN client that can be used with the Viola M2M Gateway. For VPN configuration, please refer to the Viola M2M Gateway User’s Manual. Primary server Use SSH-VPN? - When set to "Yes"...
  • Page 24 Backup server (optional) Use backup SSH-VPN? – When set to “Yes”, Arctic will try to establish VPN connection to backup Viola M2M Gateway, if the primary cannot be reached. Primary failure limit - How many times primary must not be reached, before changing to secondary.
  • Page 25 User’s Manual L2TP-VPN Arctic has a L2TP client that can be used with L2TP server. Use L2TP-VPN? - When set to "Yes", Arctic established L2TP VPN connection with primary Viola M2M Gateway. Primary server Primary interface - Interface used to reach the Viola M2M Gateway server...
  • Page 26 User’s Manual GRE tunnel enabled - When set to "Yes", Arctic establish automatically GRE connection Interface - Interface used to reach the GRE server GRE server IP - IP address of GRE server Gw to GRE server* (ethernet mode) - If other gateway than default route is needed to reach...
  • Page 27 Redir. port – Chooses which port port forwarding goes to. DNS Update These parameters are used to configure dynamic DNS. Arctic can report it’s dynamic IP address to a DNS server. The DNS Update settings are RFC2136 compliant, for example BIND DNS server.
  • Page 28 NTP Client This feature may be used to update the real time clock of Artic using NTP protocol. NTP server - When set to "Yes", Arctic updates system clock from NTP server Query interval - How ofter NTP query is sent...

  • Page 29: Firewall Menu

    Firewall Menu Through the Firewall-menu you can configure built-in firewall of the Arctic. Firewall can be disabled or enabled and separate rules may be created for GPRS to Arctic, GRPS to LAN and LAN to GPRS. The firewall rules are processed from top to bottom. If strict rules are wanted, last rule should be DROP.

  • Page 30: Service Menu

    DHCP server listens to broadcast DHCP queries and assigns IP address for host from the configured pool. If needed, Arctic can act as a DHCP server. This is suitable for small remote networks that have for example few laptops connected to the Arctic via an Ethernet hub or a switch.
  • Page 31 This can be used with GPRS settings (Network GPRS) parameter “DNS servers: From GPRS network”. DNS Proxy/Forwarder – When set to ”Enabled” Arctic can be used as DNS server for local computers SNMP Agent Arctic supports MIB-II SNMP Agent.

  • Page 32: Tools Menu

    –c 10 172.30.30.1 firmware System Log and Recent events Arctic system log can be seen on system log and recent event. When support for device is need, full copy&paste from system log is needed. Modem info Arctic modem info show information about GPRS and GSM status. Also the signal strength is shown here.

  • Page 33: Gprs

    This allows placing of the Arctic more freely. GPRS Antenna The Arctic with GPRS includes a FME connector (male type) for an external antenna. It is possible to use any kind of external 50 Ω dual-band antenna intended for GSM900 (880–960 MHz) and GSM1800 (also known PCN) (1710–1880 MHz) frequency bands.

  • Page 34: Sim Card And Card Holder

    SIM Card and Card Holder Standard 3 V SIM cards may be used with the Arctic GPRS Router. A SIM card holder is located on the back panel near the GPRS antenna connector. If you have the PIN code query enabled, first check that the Arctic Configurator has a correct PIN code entered in the GPRS submenu.

  • Page 35: Useful Gsm/Gprs Information

    (3) times, the card locks up and will then require that an additional code is to be entered to open the card from locked state. It is thus important to set the code with the Arctic Configurator before plugging the SIM card in.

  • Page 36: Troubleshooting

    This Chapter provides a list of the common problems encountered while installing, configuring or administering the Arctic. If you are unable to resolve your problem, refer to the Warranty and Technical Support Sections at the end of this User’s Guide for information about contacting Viola Systems Technical Support representatives.

  • Page 37: Technical Specifications

    Simultaneous GPRS, CSD and SMS SMS configuration and status reporting Models in aluminum frame: Size: 180 mm × 110 mm × 45 mm (W×L×H) Dimensions and Weight Weight: 0.7 kg Attachment rail for optional and custom mounting Arctic GPRS Router Viola Systems Ltd.

  • Page 38: Limited Warranty

    Viola Systems’ sole option and expense, and Viola Systems may use new or refurbished parts or products to do so. If Viola Systems is unable to repair or replace a defective product, your alternate exclusive remedy shall be a refund of the original purchase price.

  • Page 39: Technical Support

    Before contacting our Technical Support staff, please record (if possible) the following information about your Arctic product: Product name: Serial no: Note the status of your Arctic in the space below before contacting technical support. Include information about error messages, diagnostic test results, and problems with specific applications. Arctic GPRS Router...

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