Frequently Asked Questions - Heatilator ECO-NZ-PS35 Owner's Manual

An inefficient and non-economical method of burning of
fuel caused by poor quality pellet fuel is shown in "Figure
ISSUES
Metallic noise.
White ash buildup on glass.
Glass has build-up of black soot.
Fire has tall flames with black tails and is lazy.
Smokey start-up or puffs of smoke from the airwash.
Large flame at start-up.
Rumbling sound.
www.heatilatorecochoice.com
Heatilator • ECO-NZ-PS35 • 7072-111B • December 1, 2011
SOLUTIONS
Noise is caused by metal expanding and contracting as it
heats up and cools down, similar to the sound produced
by a log fire. This noise does not affect the operation or
longevity of your appliance.
This is normal. Clean the glass.
Excessive build up of ash. See solution #4. The lower
burn settings will produce more ash, the higher burn
settings produce less. The more it burns on low the more
frequent cleaning of the glass is required.
The firepot, exhaust blower, exhaust path or baffles
needs cleaning.
The firepot is dirty. Check the air holes have not been
blocked with clinker this can be removed using the
supplied tool
This is normal. Flame will settle down once the fire is
established.
Make sure the ash drawer is completely closed.
17