Handling Calls; The Swap Key; Placing A Call On Hold; When On Hold - Aastra 9112i User Manual

Handling Calls

When you are connected to a call, you
can use the hard keys on the phone to
place a call on hold, transfer a call, or
conference.

The Swap Key

While you're on the phone, if there is a
second incoming call, pressing o
places the current call on hold and
answers the incoming call. Pressing
o again toggles between the two
active calls. A third call cannot be
accepted. While in a call with no other
incoming calls, pressing o has no
effect. o can be used to switch
back and forth between 2 calls.
To handle two calls:
• Press o to answer a second
incoming call. Your first call is auto-
matically put on hold.
• You can use o to juggle between
the two calls.
• To transfer a call to another line,
press o to answer, then k
to transfer the call, followed by the
extension or outside line number.
See the section "Transferring
Calls" on page 9 for more informa-
tion.
• If you or the other party hang up on
an active call while a second call is
on hold, the phone remains in the
standard hold state.

Placing a Call on Hold

When you place a call on hold, only
your phone can retrieve the call.
To place a call on hold:
1. Connect to the call (if not already
connected).
2. Press the Hold O key.
Call held
Jun 8 2:55pm
Model 9112i SIP User Guide
Your telephone set indicator light in
the upper right corner of your phone
will flash steadily to remind you that
you still have a call on hold. The
screen will display "Call Held". Press
O again to reconnect to the held
call.

When on Hold

To let your caller know that they are
still on hold, music plays softly (if this
has been set up for your system).
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01:17

Automatic Hold

When juggling between calls, you do
not have to press the hold button to go
from one call to the next. The phone
will automatically put your current
call on hold as soon as you press o.
Use o to toggle back and forth
between held calls.

Transferring Calls

Blind Transfer

A blind transfer is when you transfer a
call directly to another extension
without consulting with the person
receiving the call. To do this, simply
complete the transfer immediately
after you have entered the number.
The call goes directly to the extension
or outside line you transferred to. If
the party you are transferring the call
to does not answer, the transferred call
rings back to your extension.

Consultive Transfer

You also have the option to consult
with the person you are transferring
the call to, before you complete the
transfer. To do this, simply remain on
the line until the receiving party
answers the call. After consulting with
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