Troubleshooting - Avaya AWH75 User Manual

Troubleshooting

Problem Problem Solution
I plugged everything in but
I plugged everything in but • Check that the AC charger jack is connected to the base unit.
the lights won't come on. the lights won't come on.
• Check that the AC charger is securely connected to a
working wall outlet.
• Check that the AC charger is the model supplied by Avaya.
• Check that the phone is connected to the base unit's phone
My headset does not work My headset does not work
cord jack and it is pushed in firmly.
with the base unit. with the base unit.
• Check that the phone handset is connected to the base's
phone handset jack and it is pushed in firmly.
• Headset may be out of range of the base. Move closer to
base unit until headset is within range. Range varies with
office environment.
• Headset battery is dead. Recharge the battery by placing
the headset in the headset charging cradle. See page 11.
• Listening volume too low. Press the volume up button on the
headset. If the volume is still too low, select another
listening volume major adjust switch setting. See page 16.
• Incorrect configuration dial setting for your phone. Try other
phone configuration dial settings on the base unit. Ensure
the selected number is in line with the position indicator.
See page 15.
• You may have to resubscribe your headset with the base.
See page 22.
Callers cannot hear me. • Headset is muted. Press the mute button on headset to
Callers cannot hear me.
unmute the microphone. See page 16.
• Speak volume is too low. Increase the speaking volume by
adjusting the speaking volume minor adjust buttons on the
base unit as described on page 17. If the volume is still too
low, select another speaking volume major adjust setting
as described on page 17.
• Incorrect configuration dial setting for your phone. Try
other phone configuration dial settings on the base unit.
Ensure the selected number is in line with the position
indicator. See page 15.
I can hear a dial tone in I can hear a dial tone in Phone will work in more than one configuration dial
more than one more than one
position. Use the position that sounds best to you and the
configuration position. configuration position.
person you call.
I cannot hear a dial tone in
I cannot hear a dial tone in • Check that the phone is connected to the base's phone
any configuration position. cord jack. See pages 6–10.
any configuration position.
• Check that the phone handset is connected to the base's
phone handset jack. See pages 6–10.
I cannot hear caller/dial tone.
I cannot hear caller/dial tone. • Check that all cords and jacks are connected correctly.
• Check that the base has power (red indicator light) and
the headset battery is fully charged.
• Try other phone configuration dial settings on the base
unit. Ensure the selected number is in line with the
position indicator. See page 15.
• Ensure you are in headset mode. Press the talk button to
select correct mode. The talk indicator light on the base
is green.
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Solution
• Check that the AC charger jack is connected to the base unit.
• Check that the AC charger is securely connected to a
working wall outlet.
• Check that the AC charger is the model supplied by Avaya.
• Check that the phone is connected to the base unit's phone
cord jack and it is pushed in firmly.
• Check that the phone handset is connected to the base's
phone handset jack and it is pushed in firmly.
• Headset may be out of range of the base. Move closer to
base unit until headset is within range. Range varies with
office environment.
• Headset battery is dead. Recharge the battery by placing
the headset in the headset charging cradle. See page 11.
• Listening volume too low. Press the volume up button on the
headset. If the volume is still too low, select another
listening volume major adjust switch setting. See page 16.
• Incorrect configuration dial setting for your phone. Try other
phone configuration dial settings on the base unit. Ensure
the selected number is in line with the position indicator.
See page 15.
• You may have to resubscribe your headset with the base.
See page 22.
• Headset is muted. Press the mute button on headset to
unmute the microphone. See page 16.
• Speak volume is too low. Increase the speaking volume by
adjusting the speaking volume minor adjust buttons on the
base unit as described on page 17. If the volume is still too
low, select another speaking volume major adjust setting
as described on page 17.
• Incorrect configuration dial setting for your phone. Try
other phone configuration dial settings on the base unit.
Ensure the selected number is in line with the position
indicator. See page 15.
Phone will work in more than one configuration dial
position. Use the position that sounds best to you and the
person you call.
• Check that the phone is connected to the base's phone
cord jack. See pages 6–10.
• Check that the phone handset is connected to the base's
phone handset jack. See pages 6–10.
• Check that all cords and jacks are connected correctly.
• Check that the base has power (red indicator light) and
the headset battery is fully charged.
• Try other phone configuration dial settings on the base
unit. Ensure the selected number is in line with the
position indicator. See page 15.
• Ensure you are in headset mode. Press the talk button to
select correct mode. The talk indicator light on the base
is green.
Troubleshooting
Problem Problem Solution
Sound in handset is Sound in handset is
• Reduce speaking volume by changing the speaking volume
distorted/hear echo in distorted/hear echo in major adjust switch setting. See page 17.
handset. handset.
• Point microphone towards your chin.
• Listening volume too high on phone. If your phone has a
handset volume control, lower this until the distortion
disappears.
• If the distortion is still present, lower the listening volume • If the distortion is still present, lower the listening volume
adjust button on the headset. If the distortion persists,
select another listening volume major adjust switch
setting. See page 16.
• Base is too close to computer or phone. See page 11 for • Base is too close to computer or phone. See page 11 for
proper positioning.
• System needs to be reset. Perform system reset as • System needs to be reset. Perform system reset as
described on page 22.
I can hear too much I can hear too much Speaking volume is too high. Lower the speaking volume by
background conversation, background conversation, adjusting the speaking volume minor adjust buttons on the
base. If the volume is still too high, select another speaking
noise or sidetone. noise or sidetone.
volume major adjust setting. See page 17.
People I talk to can hear a People I talk to can hear a • AC charger is plugged into a power strip. Plug the AC • AC charger is plugged into a power strip. Plug the AC
charger into the wall directly.
buzz in the background. buzz in the background.
• Picking up another radio frequency. Call the Avaya Headset • Picking up another radio frequency. Call the Avaya Headset
Helpdesk for an RF filter.
Battery talk time performance
Battery talk time performance Battery is going bad. Replace the battery with a new
is significantly degraded even
is significantly degraded even battery pack. See page 23.
after a full recharge.
after a full recharge.
The call is dropped. (Talk The call is dropped. (Talk Headset lost subscription. Try to reset the system. See
indicator on the headset and indicator on the headset and page 22. If this does not work, try the resubscription
base will not be illuminated.) base will not be illuminated.) procedure on page 22.
I hear static that does not
I hear static that does not • Link to headset is lost. Try to reestablish a link by pressing
• Link to headset is lost. Try to reestablish a link by pressing
allow me to communicate.
allow me to communicate. the headset talk button.
• Unplug the AC charger from the base for 7 seconds, then
• Unplug the AC charger from the base for 7 seconds, then
plug back in.
• Reset the whole system as described on page 22. • Reset the whole system as described on page 22.
• One beep every 10 seconds is caused by a low battery
I hear beeps in the headset. I hear beeps in the headset. • One beep every 10 seconds is caused by a low battery
warning. Recharge battery by returning it to the base
charge cradle for one to three hours until charge light stays
lit or quits blinking.
• Two beeps is an out of range warning. Move closer to the base. • Two beeps is an out of range warning. Move closer to the base.
• Three rapid beeps every 30 seconds indicates your mute is • Three rapid beeps every 30 seconds indicates your mute is
on. Press the mute control dial once to turn mute off.
• When an optional lifter is connected, three repetitive beeps • When an optional lifter is connected, three repetitive beeps
indicate a call is coming into the headset. Press the talk
button on the headset to answer the call.
Handset lifter is installed Handset lifter is installed Be sure the handset lifter power cord is firmly pushed into
but does not lift handset. but does not lift handset. the handset lifter jack on the base.
My handset lifter operates My handset lifter operates
IntelliStand is enabled. To disable the handset lifter, move
every time I remove or every time I remove or
the IntelliStand switch to position
replace my headset in the replace my headset in the
base unit.
base unit.
Solution
• Reduce speaking volume by changing the speaking volume
major adjust switch setting. See page 17.
• Point microphone towards your chin.
• Listening volume too high on phone. If your phone has a
handset volume control, lower this until the distortion
disappears.
adjust button on the headset. If the distortion persists,
select another listening volume major adjust switch
setting. See page 16.
proper positioning.
described on page 22.
Speaking volume is too high. Lower the speaking volume by
adjusting the speaking volume minor adjust buttons on the
base. If the volume is still too high, select another speaking
volume major adjust setting. See page 17.
charger into the wall directly.
Helpdesk for an RF filter.
Battery is going bad. Replace the battery with a new
battery pack. See page 23.
Headset lost subscription. Try to reset the system. See
page 22. If this does not work, try the resubscription
procedure on page 22.
the headset talk button.
plug back in.
warning. Recharge battery by returning it to the base
charge cradle for one to three hours until charge light stays
lit or quits blinking.
on. Press the mute control dial once to turn mute off.
indicate a call is coming into the headset. Press the talk
button on the headset to answer the call.
Be sure the handset lifter power cord is firmly pushed into
the handset lifter jack on the base.
IntelliStand is enabled. To disable the handset lifter, move
the IntelliStand switch to position . .
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