Phonak ComPilot User Manual page 71

9. Troubleshooting ComPilot
Most probable cause
During a phone call the other party reports difficulties
hearing me.
J ComPilot microphone
openings may be covered.
J ComPilot may not be worn
correctly.
J ComPilot may rub against
clothing.
J The surrounding noise may
be too loud.
ComPilot is unresponsive or does not show any indicator when
switching ON.
J ComPilot may be completely
discharged.
J It may indicate a software
problem.
70
Remedy
J Make sure the microphone
openings are not covered by
part of your body, clothing
or dirt and debris.
J Do not turn ComPilot side-
ways and make sure the neck-
loop plugs point towards your
mouth as you speak.
J Reduce movement while you
speak, or consider using the
external microphone (optional).
J Although ComPilot features
noise reduction technologies,
too noisy environments
should be avoided.
J Suggest to your callers that
they increase the phone
volume.
J Charge your ComPilot for at
least 1 hour.
J Unplug any connectors from
ComPilot.
J Switch ComPilot OFF and ON
again.
J Consider resetting ComPilot.